I just got amazing service from this Valvoline. I have been to many Valvolines across the United States but this one stood out particularly because of their amazing customer service and care for their craft. The management team, as well as the individual mechanics/technicians are all fantastic. I will go here from now on for anything I need.

Great job to Josh and the team at Valvoline. Josh took the time to go over all the service points with me AND my dog Winston. We will be back, thanks!

Overall it wasnt a bad experience except when they showed me my engine filter and put it back they didnt make sure it was in correctly and they pinched and broke a piece off of my air filter. Next time take your time and make sure everything is place back they way you found it.

All of the employees were fabulous! So friendly, happy, polite and courteous. Seemed so happy doing their job. They made me smile through the whole experience. Highly recommend.~Pound cake lady

Very nice group of mechanics and service techs.

I always have a great experience here. Jay A was extremely helpful and listened to what my concerns were.

Always awesome, they dont pressure you to spend money on anything, they let you know what needs to be done soon based on your mileage or necessity. Very fast, you can either stay in your car while they do everything or hand the keys to them and hang out. All the employees are nice and know what theyre doing. Much prefer going here instead of Midas, even though theyre a little more expensive.

Top notch service and very courteous to the customer.

Try to upsell everything. $60.00 for a oil change is no bargain.In and out in 20 minutes is the up side.

Great experience, yes they do the sales pitch but its informative info. What you do is your choice. We got a full check the guy with the red beard did wonderful job, never got his name. His crew was communicative and strong. I wish I could add them to my security crew. This the the best valvoline I have been to yet and I live in western ct

Great service every single time. The manager Jess is so knowledgeable and friendly. Josh, Connor, Tony and the rest of the team are all efficient, friendly, and polite. I recommend this place 100%.

Went there to get some headlights changed in an Outback because its new to me and the setup is a bit tricky. The crew was fast and courteous, plus I didnt even have to get out of the car. Price was a flat rate, so I wasnt concerned with how long it took, but they got me in and out very quickly.

After struggling with a tough gasket (understandable), dropped the torque wrench fitting in the engine compartment, then called out and started adding the wrong oil and amount, which I had to quickly yell was incorrect. Was told they drained what was put in... no way to verify, then they finished adding the correct oil. Due to poor communication, attempted to have me pull the truck out before verifying the torque wrench fitting had been retrieved. Received call today offering a “free oil change” on my next visit to fix their reputation but I will not be returning.

They always take care of my car and they are nice

Very polite and was able to tell me more of what was wrong with my vehicle than Midas ever did, everyone was really awesome and I look forward to continuing my services for my car through Valvoline

No stars. The guys were great.The price was $75.00 A big F. One that flies. Never again!

Always an excellent experience. Manager Jessica runs a great ship.

I am extremely disappointed in the service provided. Technician did not wear a mask and looked unsure as to what he was doing.

Great experience! Juan, Brendan, and Janon did a fantastic job all working on my car. So friendly, so professional, so polite! Would recommend. There was a rating system on the receipt in order to give feedback but I couldn’t find it :/ so here’s a review instead! 10/10.

Expensive, but quick and easy. People there are friendly, and the manager knows what she is doing.

Everyone is efficient and polite

Staff is always friendly and courteous

AWFUL. if you want money stolen out of your car (which happened to a dozen of their customers in town) or have your car have a simple oil change by a ex convict or a manager whose unhealthy looking and undeserving of her job and when they flood your engine with oil and almost die a week later on the highway and claim it wasnt them then yes! have fun coming here!!!!

Friendly & Courteous crew working this location.

I did not use it just happened to drive by I do my own oil

Got my oil changed with them today. I was in and out in 15 minutes. Excellent professionalism and service. Will definitely use them again.

Fast and friendly. Service was excellent. Price was fair. In and out in less than 45 minutes even on a super busy morning.

Knowledgeable but gave up.to easily on my air filter compartment by the engine.

Awesome and theral people

Very nice people and they took me right before closing time when my oil was super low. Thank you so much Jess and Brendan! Definitely recommend and will be going back!

Ok but have to stay in car

The manager Jess is friendly, knowledgeable and all around awesome. We have a mini bus camper and they took great care of it this afternoon.

The “drive-thru” service was great and really convenient. As soon I pulled in I was greeted and directed to a bay. The employees were super friendly and very professional. It was a great service overall.

Awesome service techniques and protocols amidst-the-on-going phase out(s) of a this COVID-19 pandemic. Within minutes, about two to be exact, I was greeted by a well manicured woman and I was guided into the bay. Instantly, as the team communicated, I was able to differentiate between status levels. I then realized that the manager/supervisor on duty, the one in charge of everyone else at the moment, was the one who greeted me and guided me in. She ran a tight ship, and I noted her on that. She responded goofily, “There ain’t no better way to do it.” That made me giggle. I didn’t step out of my car once; was approached by a total of 3 different staff members including the manager/supervisor. The 2nd Approacher was a gentleman, as was the 3rd. The 2nd gentleman, also well manicured, wearing clean and crisp work attire, is the gentleman who showed me computational depictions and elaborately elucidated on any thing the team found that needed attention &/or was incompetent under my hood. I received a full-synthetic oil change using Dexos, and also concurred with a filter change after Gentleman #2 revealed my currently used one; not the least bit white & full-of tree members. His position seemed to be the up-salesman; to keep me in the know by answering any questions I had during his real-time presentation of what they were finding. It’s actually a well thought out effort to raise the bar on Guest satisfactory scores; I can’t see what’s happening on the other side of my hood, yet he can see, and he also is trained to understand the mechanical lingo, and translate it into a language the common Joe, or Jane in my instance, can comprehend. I appreciated this aspect. Also, I did not feel cajoled into any marketing or sales tactics; when I said, “No, thank you.”, I felt as though he excepted it and moved on without trying to change my mind or bid me better B.S. Gentleman #3 from the bay, was a brief encounter; He bent down to my passenger window, that was already rolled all the way down, and confirmed the services I wanted preformed. I confirmed the oil change, he bid me adieu, and he politely went on his way. He, I gathered, is the actual servicer, or Mechanic. So, all in all, the leader ran a tight ship. I am giving 3, not 5, stars for 3 particular reasons. Number one; their prices. I paid a whopping $117.68 for a full synthetic oil change with a filter. No bells or whistles. Number two; I was informed by gentleman number to that new tire air pressure covers, I believe they’re called, were included in the oil change and would be added before I departed. I am missing two. I also was informed by gentleman #2-and just to comment, I am not picking on this gentleman; he was my salesman and him and I did the most in conversing due to this fact. I do believe he was being honest and factual. I believe he forgot to communicate my needs to the Mechanic and team lead. #3; this review relates directly to #2. I also was informed by gentleman number two, that all my fluids, would be topped-off. That expression, at least in my perception, means my fluids, if low, empty, or slightly off, would be filled until fall. This was not done, either. I found it bizarre that the team did not notice two of my tires were missing pressure caps because they checked my tire pressureIf these items are given at no cost, wouldn’t they of added them after my tire pressure was confirmed? Also, they had to adjust my tire pressure, after gentleman #2 check the inside of my driver door and it was confirmed that my back tires were not pressurized correctly. The conversation was good and it was entertaining to witness all the good work that goes into car maintenance. Will I return/recommend? No. At Walmart service centers, I get parallel service, and the price does not touch $100 using Dexos. I think I might have been ripped off in some way in the finances department but the customer service was very hospitable. $118 for a Dexos oil change in an express bay? Bogus. The Service? Radical. The follow through? Mediocre.

Always friendly clean and quick

Brian, the assistant manager, was very helpful and friendly. I would highly recommend coming to see him! Ive been to many places over the years and Ive never had this great service anywhere else! Thank you

Jessica is a very knowledgeable employee,she went above and beyond. Im impressed !

Very good learning experience always good customer service and they treat their employees like gold highly recommended

Friendly, Knowledgeable staff. Fast & convenient. Right off of rt. 1 next to Burger King. Dont even need to get out of your car 👍.

Brought my car in for an oil change - everyone working there was so friendly. Showed me the level of the oil before finishing up. Was really quick too!

This is a standard location for changing oil that did a good job because I didnt have any leeks afterwards or issues. Although like all oil change places there was an effort to upsell a number of items. Try this place out it seems decent and leave us all a response on what your opinion is of this location

To avoid Midas across the street of your store, I will definitely go to your store. Really do not like them! Horrible service and attitude over there! Give you five star for right now just to expect a way better service!

So fast and the attendants were great.

Paying good money for good service. Communication to customer need to be drastically improved. Failure to communicate severe oil leak noted. Found out in comment section on my own. Always check ur receipt because they wont tell you.

There new system is great...friendly workers..explained everything they did..highly recommend

Ive been going to this location for over 10 years. It has changed hands and names several times. The new drive up and stay in your car doesnt work for me. You feel trapped and faced with an in your face hard sell of everything you need besides an oil change. I miss the little waiting room with the tv and coffee. I assume its to be more efficient but didnt like the experience. The guys were very professional though.

Valvoline Oil Change (Westerly, RI) ruined my engine! Overfilled Oil well over maximum dip stick level.Executive at Customer Care and business confirmed it was over after they inspected, stated they filled to manufacture recommendations and not to maximum dip stick level, denied fixing and any wrong doing. Several certified mechanics verified damage to engine when oil overfilled past the Max dipstick line. A 5 minute Google search will verify it!Check your dip stick level after service!

Wow! I am extremely impressed with the service and respect that these people have for their customers. They saw me pulling up to the parking lot and instantly asked if I needed a oil change and got right to it! Ill be coming back here for sure! :)

Put the wrong oil in my car which caused INSANE burning - about a quart every 700 miles. Luckily, I could tell something was up and very quickly added oil and got my next change early. Thinking they had killed my car, I continued to check the oil every day following the second oil change. Not a drop burned. When I told them about this, they insisted they had done nothing wrong and they were not going to do anything about it. Theyre lucky my car made it out okay, or I would be taking a much stronger stance!STAY AWAY!

Great place....explain all the thing that could be a problem, so eye went too midas...my SUBARU run great!!!

Amazing & fast. Very professional and knowledgeable! 😁👍

So quick and fast. Isnt that the perfect oil change? Add in a value for the price and you have my experience at Valvoline. All the employees were polite. I got the feeling they were there to help me not just upsell. They replaced my windshield wipers as well. I had a Groupon and it made a great deal even better. The waiting room was clean and they had a TV. Didnt have time to watch. Thats how quickly they serviced my car?

I drove in and my brakes were fine. I was told that there is no brake pressure in the car, which confused me since I havent had any issues and had the brakes serviced a month ago. Figured I would top off the fluid when I got home. I hopped back in the car the brake light is now on and the brakes dont work. Stuck in a parking lot waiting for my hubby to come fix it.Staff was very nice, but really? I never would have made it there with no brake fluid.

Never leave your car!

Great, great experience. Was in 7/1/17 and Jesse and his crew were unbelievably friendly, accommodating, efficient, and knowledgeable. Cant say enough good things about this location and the wonderful people that work there.Will

Great team work,very professional a big thank you!

Went in for an oil change before a cross country road trip. They performed the service quickly and informed me I had a tail light out. I paid to have the light replaced and didnt realize until the next day that the tail light is still out. Their listed phone number doesnt work so I cant contact them.Kind of a silly thing to mess up.

Great staff fast service

This location has the best customer service of any place I have ever been. The place is always busy and there is typically a 30 minute wait to get car in Bay, however the staff is extremely thorough and helpful.

50/59

Ive been coming here for a few months now. All associates are kind, knowledgeable, and as quick as they can be.They offer free wifi, tv, and coffee in the mornings.My car always comes back to me just as clean as when I left it with them.Highly recommended

Always a friendly staff and quick, thoughtful service.

These guys couldnt have been nicer or more polite. Clean and smelled good. Honestly a nice experience rather than the usual dirty greasy oil place.

This location broke my father’s break line on his truck. He doesn’t have a computer or any way to report this so I’m doing it for him. Way to take advantage of an older person!

Great Service no pressure to have extra things done to my truck. The staff was super friendly and I would definitely go back again.

Really, really fast today, pit crew experience

In and out quickly after getting AC charged

Nice folks... they could not a accommodate my rv...

Fast professional efficient

Did a good job

Very quick service. Never had an issue with these guys.

In and out in 20 min on a Wednesday afternoon. $50 for oil change, fuel treatment, and top off of fluids. Friendly staff.

Friendly staff, fast service. No pressure for optional work. Will do business again.

Very quick oil change just be prepared to pay alot!

THESE GUYS ARE A BUNCH OF CLOWNS, THEY STRIPPED THE OIL PAN BOLT AND OVER TIGHTENED THE OIL FILTER.IVE TALKED TO ALOT OF PEOPLE ABOUT MY EXPERIENCE AND IVE HEARD MOSTLY BAD THINGS ABOUT THAT PLACE.FROM LOSING OIL CAPS,LEAKING ALL OIL OUT ON TO THE HOOD AND ENGINE. BREAKING DIPSTICK ON A JETTA AND FRAGMENTING IN THE ENGINE. STRIPPING OIL PAN BOLTS.EVEN PUTTING DOWN THE WRONG MILEAGE DOWN FOR NEXT OIL CHANGE. I WILL NEVER BRING MY VEHICLE BACK OR RECOMMEND GOING TO THIS LOCATION OR THE GROTON OR ANY FOR THAT MATTER..HOW HARD IS IT..SERIOUSLY

Very friendly and were efficent and timely with my oil change.

They are the best by far went above and beyond for my wife stuck on the side of the highway.

Quick, easy, fair price (remember a coupon!), employees are always very nice.

Changes Timeline.I bought expensive windshield wipers there 4 months ago (the ones recommended by them because they did not have the stock ones available). Well, they fell apart in about 3 months so I went back today to resolve the situation. The manager (you know, that guy with the baseball hat on sideways) told me that these wipers are not under warranty and that they did not fail, someone must have stolen a part off them and then he just walked away. OK, I just went up the street to their competitor and bought replacements. That is where my wife and I will be getting our oil changes and service in the future. See ya dumbo.

Good, fairly quickly service, although they have gone up in price. Go on line and get a coupon.

They were very helpful

Quick and easy

Greatest customer service anywhere I have ever seen

To expensive

Theyre quick and good!

No nonsense, in and out quick.

Good customer service.

Fast service and friendly people

Pricey but no appointment nneded.

Fast service and affordable.

Very pushy and always trying to upsell...Just change my oil and filter!!!

Fast friendly service

Great service

Great honest place

Very very fast

My oil light still on

Great service

Quick and friendly

My Go To for auto maintenance

Fast and friendly