Our excellent experience at Rallye Acura was topped only at Rallye BMW.The other BMW dealerships cannot compare.Biener stores should take note of how Rallye treats their customers.

The team at Rallye is top notch! Darren Thomsen made my leasing experience pleasant and easy. He handled everything from start to finish. I recently visited for my first service and a loaner car was arranged for me upon arrival. The team kept me informed during the day and made picking up my X3 super simple. There is no doubt I will continue to return here as they are truly the best in the business. I highly recommend Rallye BMW, and appreciate the professionalism and care they have for their clients!

The only dealer I trust to work on my M2. Brandon T the service writer is great. Gave me updates through the day and had my car ready to go the following morning!

I’ve been a BMW owner for 12 years and can state from personal experience that Rallye BMW has the best service department around.I’ve owned other makes, including Mercedes, Lexus and Land Rover, and I’ve visited other BMW dealers, but I always return to Rallye BMW.Chris Blanco’s leadership as Service Manager is second-to-none. Chris conveys extraordinary expertise and it’s apparent that he requires same from his team.That said, my Service Advisor, Bret Hines is knowledgeable, straight-forward and beyond accommodating in every circumstance, during my every visit.Pasquale, the shop foreman, is a hero as well, as he works his magic to save the day time and time again. No other shop foreman is as patient or truly cares to do what’s needed to get down to the bottom of and resolve any concern, big or small.Chris, Bret and Pasquale are all courteous and efficient in working with me and they’re always instrumental in coordinating and facilitating positive outcomes with my warranty company, getting me covered and back on the road again.In all, these people are true professionals and assets to Rallye BMW, and because of them, I will continue to recommend Rallye BMW to my friends and family.Thanks again to the whole team; I appreciate it.Wishing everyone a wonderful rest of the summer!

Outstanding customer service, I got three cars from this dealer and everytime was a great experience, they go above and beyond especially to loyal customers like me. The best salesman there is David Huang please ask for him, he gets you whatever you need, he literally the best. Thank you guys, I appreciate the great customer service.

At first the service was good, and so was my rating. But not to long ago I took my car to get service and this dealership returned it damaged and with out properly replacing the screws that were removed back. Assuming everything was fine I went home and didnt check. 3 weeks later my fiance was Cleaning the and looked under the hood and noticed the engine cover was cracked and screws were missing. I went back and the manager refused any accommodations. So to anyone who go to this location make sure u check your car yourself before you leave. Unfortunately you cant trust even the ones who are professionals.

I have been a long time customer of Rallye BMW and have serviced my BMW and shopped their lifestyle products. Always a pleasure to do business. I had an issue with my car that came out of nowhere, and the service managers sales managers including David, Chris, Darren were amazing. They also were able to drop off a car for me given my circumstance. Excellent dealer for sales and service!

I’ve used this dealership for years and always had positive experiences, recommended to many people and was always satisfied with service department... until today. After what happened thismorning I will no longer continue to go to any of the rallye dealerships.I have been using this dealership since I was 20 years old and bought my first BMW there, since then my wife and I have gone through three different bmw’s there and both have brand new ones. I brought in my brand new x4 that now has only 4000 miles on it because it was having brake issues and I wanted to get it checked out as well as have it detailed before a road trip.I have used the service department here dozens of times in the past and have had everything on my vehicles taken care of here with very few issues and I’ve taken tons of loaner cars from them in the past.Today after driving an hour out of the way at 6 in the morning so I could make my 7am appointment which I had waited 2 weeks for, I was informed that their policy on loaners had recently changed and they wouldn’t let me take a loaner car because I am a few months shy of 25 years old. I’ve literally used over a dozen loaner cars but now they won’t let me use one, after speaking with a manager who was rude to me and talked down to me like a child, I had to leave in my car with the brake issue and was very late for work. Now I will have to use my car on this road trip with brakes that I have less trust in and I will not be able to have the problem addressed until I turn 25? Ridiculous- they asked if I wanted to call my parents for a ride, I’m not a child and would have expected more respect. I expected much better treatment after bringing a lot of business to this dealership, I’m extremely dissatisfied and disappointed

Carol Muniz is just fabulous. She is knowledgeable, explains what needs to be done on the car, does not push unnecessary work and gives honest fact based feedback. It is always a pleasure working with her. I have a BMW service center close to my house and I still choose to go to Rallye BMW for the service and the outstanding professionalism of Carol, even thought Rallye is a little bit more expensive.

Took the car in for service and the experience couldnt have been more perfect. Klint Papadelias took care of everything and went above and beyond! And I mean everything. Every step of the process was thoroughly done and communicated to me along the way. Thank you Mr. Papadelias for turning a stressful event into an enjoyable experience!

Had an appointment for for an oil change, they said it will take 90 min and that’s exactly what happened, great communication, very clean and comfortable lounge, Chris the service advisor was great. Professional bmw dealership.

The Rallye team is just great and second to none in the business. They consistently handle each matter by putting the customer first. Just fantastic! From the top down, including the General Manager, Senior Sales Manager, to the Service Advisor Adam, they are the most professional and customer oriented team, making even the most difficult challenges look easy. I cannot say enough about how proficient and accommodating this team is always. It is rare that I right these reviews...but in this case, I wanted to acknowledge their work as it is warranted. The Rallye team has earned my respect, my trust and my business. Congratulations to the entire team for a job well done!

It was a terrible experience. I reached the dealership at 10:45AM for a 11AM appointment. I was told I will be done in 90 minutes, I got out of there 1:35PM being continuously told i will be done in next 15 minutes, I had to cancel a doctors appointment and another important meeting, It would have been best for them to tell me that it would take close to three hours to finish a safety inspection and engine oil service.

Amazing customer service, friendly and helpful staff, and very quick process with buying/leasing a car. Everyone is super helpful and make you feel comfortable. We definitely left with a smile :)

Someone close to our family recommended this dealer. We were excited because it was our first time there, our expectations were high and of course, we trusted our friends. I went there around 10:40 am and while my Service appointment was for 11 am I thought it’ll be nice to show up 10-15mim earlier. Honestly the red carpet, the Reps with those fancy suits lined up greeting and cheering, I felt like Brad Pitt for a moment. I told them that the vehicle needs its first maintenance, got the loaner, and left. They said it’ll take few hours because they were very busy servicing others. Around 6:20 pm I got a text saying that the car is ready. I was at work and told them I’ll pick up the car the next day in the morning. I went their picked up the vehicle and went home. The moment I took the car I saw a message oil and coolant service required. I thought it must be some kind of error. On top of that I shared with one of their Reps, Anthony, that upon (hot/cold) start the vehicle makes a pop-up sound coming out from front and rear, and that strange engine noise, but it looks like they ignored that too. I went to the local mechanic, opened the hood and the guy told me the oil was never replaced, the same thing for the coolant. I got upset because the vehicle was serviced for more than 6hrs and in the end still nothing was done. After a short conversation with my guy, I realized that Rallye simply tricked me. I promised myself never again with those sharks. Such a waste of time and nerves. Those people don’t care much about Customer Satisfaction scores, quality of service, and brand loyalty, but simply rob their customers. Total sham. Be alerted and skip this dishonest place.

Rallye is a large BMW dealership and they have a lot of Options on the cars. The staff is helpful and social distancing/safety measures are good. Our salesman was knowledgeable and not pushy. However, the X7 that we were looking for was not available to test drive and the backlog on cars resulted in walking away with just numbers.

Great experience at Rallye in purchasing my BMW vehicle. My client advisor, David, was very professional and responsive. Going over financing with Vicki was a breeze and all options were clearly laid out. Will certainly be back!

Professional service and experience. Busy and quiet. Nice walk in show room and enjoy the view.

Had a great experience leasing a bmw convertible from this dealership. Both Robert and Bobby were extremely polite and professional. It was a pleasure to work with them both!

Great Service. Anthony was a huge help.

I own bmw m8 comp, and the front right seat electronics were giving me issues. Dennis kindly orders the parts and fix the seat. I’m giving them a 4 star and not 5 because when I came to pick up the car, I had dirt marks on my car seat and driver side. The manager kindly apologized and asked someone to clean them off. A bit disappointing at the end but all in all great place to visit.

THE SERVICE WAS EXCELLENT . THE PERSONNEL WERE ATTENTIVE TO MY NEEDS AND WERE RESPECTFUL THIS WAS THE CASE IN EVERY DEPARTMENT AT RALLYEI have purchased or leased multiple vehicles (maybe 10)and have always been treated with respect and courtesy

These guys are the best when it comes to service…You’re in and out, processed through, get a nice loaner, car, and they are great with communications throughout.I could not be happier with how they handle the servicing of my car.The proof is in how I have been going there for about 15 years now.

My advisor, Kyle, has always gone above and beyond his normal job description whenever I have dealt with him. I have always been looked after and given the utmost respect and dedication at this location. I applaud folks like Kyle who do their best to ensure their clients are always well aware of everything going on and always looking out for their customers. This is my second vehicle purchased from them and look forward to doing business with them for years to come.

I am returning your request as I have been a BMW owner for over 15 yearsand Rallye BMW Motors service department is one of the major reasons.I have dealt with Chris Blanco for the last 8 years and he has always been most professional and accommodating in making my servicing of the car a most pleasant event.Please feel free to reach out to me if I can be of any further assistance onthis matter.Sincerely,Dr. Howard Cohen

Rallye BMW is a great dealership. The staff is excellent and the service department gets the job done correctly every time.

Rallye is the best !!! i have used other places closer to my house in huntington and i will never do so again !

I have been driving BMWs for 12 years dealt with over 10 dealerships between NJ NY, CT i can say these people are running the Worst dealership in the tristate area every part is over priced, tones of misinformation by sales and service to make you do buy overpriced parts from there, adjust car for service every 5k so the keep milking BMW for service fees even BMW OIL is 10K the make you return back every 5k. check any part no. And call other dealerships in the area don’t be surprised they will be the highest.

Professionalism and ease of doing business. Continued great experience when visit the dealership. Sharonda and Dorian are super valuable employees because they always go above and beyond to ensure a great experience.

Staff is friendly and accommodating. But, this April, I was charged nearly $2,000 to replace a part (thermostat) that was covered under warranty at the end of November. Coincidently, my warranty expired in March. Quality BMW parts are supposed to last longer than 4 months. If it was actually replaced in November. After complaining, I was refunded close to $900. I dont know if I can really trust Rallye to maintain my car.

I cant say enough great things about Rallye BMW and especially my salesman Nico Rutella. He made the buying and delivery experience pleasant and easy. He basically handled everything from start to finish. The car was delivered on the exact day he promised it. The product specialist was great, and when I brought in the car that I was returning, it was processed in literally minutes having been all prearranged by Nico.

I appreciate all the customer service sales reps but the service has not been right on my BMW X4 since I bought it for repairs and I will continue to bring it back..until so Im sorry for any inconvenience thank you

I was on a road trip from Boston to Long Island when my thirsty M4 indicated that the engine oil was low. I usually keep an extra liter of oil in my trunk but, regrettably, had recently removed it. I happened upon Rallye BMW while searching for dealerships in the vicinity (anywhere in Nassau County along the LIE) - figured it was unwise to drive back to Boston without tending to my oil level. The Parts Dept had the engine oil for my car but they were going to be closed by the time that I would arrive. One of the Client Advisors [Bert Vargas] was kind enough to pay for the engine oil for me and hold it at his desk because the Parts Dept doesnt do phone sales. Although I arrived at the dealership well after the Parts Dept was closed, the Sales Dept was still open and Bert had my motor oil waiting for me. I reimbursed him for fronting me for the oil... this is the epitome of customer service. Im often in Long Island and will be keeping Bert in mind for any future purchases... thank you Bert for being accommodative and helpful!

Courteous, kind, and professional. The staff at Rally BMW does their absolute best to insure that each customer is treated in a timely manner. I am a first time BMW customer but will continue to return here as they are truly the best in the business.

I like how everything is located in one location (sales, services and parts). The building is very nicely done. The staff are true professionals. We got the vehicle that we needed and they helped us throughout the entire process. It’s been a year since we got our car and we still love it.I went in for my first service. The staff was great and the work was done in a timely manner.Thank you Rallye.

The place is so much nicer than BMW of Freeport. Took My X7 to BMW of Freeport(where I purchased the car, but I regretted didnt come to rallye) check on my both sides mirrors melted, they told me they will ask BMW engineer and call me back, and never did. so I come to Rallye, the service advisor Bret who helped me solve the problem in one day an order the parts got them replaced within a week, I got a loaner car every time, which is convenient. Highly recommended him and this dealership!

Rallye is a very well organized dealership that is very focused on customer experience. Anthony Allen is a phenomenal sales representative and will take care of his clients. Very honest and forthcoming. Definitely recommend dealing with him!

I used to find this place amazing from every professional aspect but over the past 2 years after buying my 2019 X3 from them, their service and professionalism has decreased immensely it’s sad to say I feel even the supervisor Chris blanco has lost his touch with courtesy towards customers ..hopefully with the newer staff I’ve noticed worker there will give Ralley Bmw a better rating my in mind over the next year but I’m lookin for a new service spot as of now

I have a 2021 G80 M3 that was overdue for its break in service. Tried several other BMW dealership that kept telling me that they are booked up.Chy Wiggan over at Rallye was kind enough to help me get my service done in short notice. He is super professional and will for sure be my go to service advisor.Thanks Chy.

I went to Rally BMW and they were well professional, alert, courteous and willingly ready to assist me and ask the relevant questions regarding my vehicle . They took the initiative and responsibility to make sure that I was comfortable and Im really looking forward to my next visit

I have a 2018 BMW M4 and while my vehicle was under the possession of Rallye, they managed to break my carbon fiber front lip. While Rallye paid me for a replacement, which took them well over a week to get me the check, they have failed to prioritize installing the new carbon fiber lip.Installing the new lip takes less than 30 mins total. Instead of prioritizing my vehicle given the inconvenience theyve put me through, they offered to give me a loaner vehicle while they kept my car. In my opinion, I should not have to take a loaner vehicle for a job that takes less than 30 mins, I think its common courtesy to do everything you can to right your wrong and be able to install my front lip right when I drop off the car, especially because I shouldnt have even been in this position to begin with.I sent an email to the manager of the service department regarding this concern and its been 7 days without a response. I followed up shortly before writing this review. The fact that Rallye cant install the lip without holding my car for hours and forcing me to take a loaner is disappointing and their customer service has been embarrassingly subpar.~~UPDATE~~Christopher Blanco (the manager of the service department) has yet to reply to my email regarding this concern, its been 7 days without a response from my follow-up. I havent received a response from my initial email regarding this concern since June 23rd totaling 14 days where BMW of Rallye has ghosted me.as of 07/29/21, I never got a response back from the manager, Christopher Blanco. Theyve demonstrated a lack of interest in being able to accommodate my requests after their technician destroyed my Carbon Fiber front lip. Installing a front lip should not have needed a loaner vehicle, nor should I be expected to leave my car with the dealership after their careless technician broke my front lip. Lowest level of customer service Ive ever experienced, especially coming from a BMW Dealership that supposedly has won awards in the past.

Impeccable service experience with Carol. A+++

Love Rallye BMW! I purchased a few cars in the past from them and I have nothing but great things to say about this dealership! A few months back I purchased my BMW M5 from George Javier and I could not be more happy! This place is great from the sales to the service department. The best!

Carol Muniz is an excellent (Senior) Service Advisor. She was kind, empathetic and very professional. I was happy to work with her on a matter that she promptly resolved.

RALLYE BMW is a first-class act.Thanks for everyone’s assistance over the years.From the BDC manager - DIANE - who helps coordinate and facilitate my visits, to the valets - JOSE and OMAR - who graciously welcome me upon driving up to the bright, climate-controlled service drive, and to the kind loaner desk staff - ORLY and JACK - who are always sure to provide me with clean vehicles that I’m comfortable with, I truly appreciate everyone’s efforts on my behalf.RALLYE’s second-to-none professionalism and efficiency makes all the difference, and special recognition to those that make it possible is well-deserved; a team that I’m always happy and thankful to be in the care of.Best to all for a great weekend ahead! :)Jared

Excellent service at Rallye,very professional, very clean, and they actually fix it right the first time.

I like the advisor. He is the best in the field. Chris made my visit very pleasant. Thanks again.

Excellent handling of my service and inspection needs and excellent loaner car arrangements. Carol and her team gets 5 Stars in my book. Also a nod to Matt Carlson who runs the dealership; excellence always trickles down from the top!

Always a great experience at Rallye. They kept me in the loop with what needed to be done and communicated with pictures and video of what my car needed!

It was a pleasure to work with Rallye BMW upon my purchase of the M440i X-Drive. Everything was laid out in front of me, no games, no BS. I never had to go back until the car arrived. The deal was set in one sitting. It could not have been easier and I was pleasantly satisfied.

Advisor gave me a full explanation of what had to be done. Service area staff very professional and extremely COVID-compliant. Good experience

I loved that I happened to have walked into this dealership. Amazing salespeople and staff...

Excellent customer service with knowledgeable professionals.

I purchased a certified pre-owned vehicle at the end of March 2021 from Rallye -- At first, I believed I had an extremely positive experience but was shocked to find out I was misled about how long I would have complimentary SiriusXM as a part of a package that came with the purchase of the certified, pre-owned vehicle. At the time of sale, I was verbally told and given a document that said a full free year of SiriusXM was included with the purchase of my car -- But 4 weeks later I received an email from SiriusXM with an offer for a discounted monthly price once my 3 month trial was over in July. I contacted my sales rep and they apologized but I would have preferred an offer to cover the additional 9 months I was initially promised and shown on paperwork before agreeing to buy the vehicle.

The people were very nice but my car which I purchased new from BMW in February of 2021 and has less than 1,500 miles on it broke down on the side of the road again less than 10 days after the Rallye dealership represented that they had fixed the original problem. It is now sitting at Southampton BMW waiting on a host of new parts that need to be installed. I am told that I will be without my car for minimum of a week. I am very sorry that I purchased a new BMW.

Most car dealerships and service centers are very informal, and basically treat your like trash. This is definitely not the case here at Rallye BMW. My relationship with this place started when I was randomly passing by it, and decided to stop by to ask a question about my car. This was a few months before quarantine. I talked to a gentleman named Terrance and he was so interested in just discussing BMW and any questions I had about my car. I was so impressed with the interaction that I decided if I needed service in the future, this would be the place Id go to. Ive had several repairs done since then, and Dennis, along with the rest of the team there have rolled out the red carpet and essentially provided white glove service. They have consistently gone above and beyond in their service. I am so happy that Dennis as well as the wonderful techs are very transparent in everything they do with my car. Overall, its a great place and I doubt you will get this level of service elsewhere.

Great customer service. Adam Romano excellent service advisor. highly recommended.

Great service and team. Very responsive to my questions, and keeping me informed as to when my car will be ready.

As always with Rallye, very smooth and efficient. Chris did a great job of getting my work completed earlier than expected and keeping me up to date.

After leaving this review I received a call from the service manager and he worked with me to correct my issues. Actually they have 12 service people and they rotate however I am able to request the same person if I want. Thank you RallyeTo me the service department has gone downhill. The service advisors are rarely the same, it seems they can’t keep people. At my visit this week they recorded the incorrect mileage for my car and failed to reset the oil change service reminder. When scheduling my visit I asked about flushing brake fluid and was told “the car will tell you when this is needed”. However while I was waiting for the car the service advisor recommended I get the fluid flush because “its been two years”. And I always seem to need an alignment even though the car drives perfect, and the tires are wearing normally.

Very good experience from sales, documentation thru delivery.

I had left the car for service after taking an appointment 15 days earlier. Dropped off the car at 9.30 as per the scheduled time. Advisor Emily informed me that the car will be ready by late afternoon and will send a text. I waited till 3 pm and did not get any messages. Left couple of voicemails and sent texts asking for the time to pick up the czr. Never got a response to my phone calls and or text. I went back to Dealership at 5 PM to pick up the vehicle and was told that they were not able to take the vehicle for service and asked to comeback tomorrow. They did not even had the courtesy to offer a loaner or no one apologized for the mishap. They were casual and as if nothing happened. I bet they would not had done this to a white guy. Very UNPROFESSIONAL AND DISRECTPUL. DO NOT GO THERE.

Every time I drop my vehicle off for service, they are always courteous and professional, and I’m in out without delay every other dealership service department can’t compare.

Ralley is one of the best service Center in tri states. All staffs are so kind and professional.

Excellent service. The staff were courteous and professional. They took great care of my M5 service and recalls.

Do not use BMW Rallye service department. Run away!!! They will steal your money, make inaccurate repairs and will not warranty the job. When replacing a faulty hydraulic pump motor in my Z4 my advisor recommended, at an additional cost to replace weather stripping/seals and hoses to insure the repairs will not be needed again. Only to find out that Rallye BMW repaired my car with sprayed painted duct tape. After bring my car back to report this, they wanted to charge me $1100.00 to diagnosis the “problem” The problem is there is duct tape in place of molding and seals around my trunk. They gave me the run around for 8 days, threatened to charge me for the loaner car, and made no repairs. Rallye BMW should not be a certified BMW shop. I will never step foot into Rallye again. Horrible experience with extremely ignorant people!!!!

Love Rallye BMW!Very professional and always take care of your needs!Never disappoint.Massiel

In and out no problem 👍

Anthony who was my salesperson was awesome. He picked me up when I had to return a vehicle to a different dealer and made sure we were taken care with the new one even calling me afterwards to make sure everything was ok.

Rallye BMW doesnt disappoint!Convenient location, good deals and professional employees.Thank you Gabriel Hale for always going above and beyond to make my car buying/leasing experience as stress free as possible.Shout out to Dennis Deljanin, Kevin Coyle and Chy Wiggan for always being friendly and helpful.

Adam Romano is hands down the best service advisor!Excellent service, he is knowledgeable and reliable.

Brought in my Z4 for some work and, as always, was treated with utmost respect. My service advisor, Dennis Deljanin, is the best! He got me a loaner car while the work was being done to my satisfaction. Thank you to everyone that took part in taking care of my Z4 (baby)

Fantastic dealership! And my service advisor, Adam Romano is truly the benchmark for how a BMW customer should be treated. My car never performed better. Thrilled I left my old BMW dealership.

My service experience at Rallye BMW continues to be outstanding primarily due to the outstanding service team lead by Chris Blanco. My service coordinator Adam Romano makes my service experience stress free and he makes me feel like Im his only client. Workmanship has never disappointment me.

Oil was changed, brake fluid was flushed, and CEL light issue was fixed. However, Service Alert for Oil Service was not not reset and neither was the brake service so I had to reset them myself.furthermore, the car pulls right hard now. brought it back and they said it is alignment and has nothing to do with them. well, it didnt pull like that before I brought it in. I doubt I will ever come back here for service.

I gave them my climate control parts to fix it because it came loose. After I found out they would charge me over 100 to simply put back the control button. I told them not to do instead I asked my parts back so I could do it on my own. THEY LOST PARTS! AND TOLD ME I NEVER GAVE TO THEM. Very disgraceful! This was my second purchase at Rally BMW but I wouldnt go back there again.

Recall airbag was not in stock!I made an appointment last week to get the replacement of the recall airbag. The representative said that the airbag was in stock. So, I made an appointment for today, and drop off the car in the morning. Got a phone call a few hours later from the advisor saying that the airbag is not in stock, and could not replace it.I really do not understand how they made an appointment not knowing their inventory. The Rally BMW is not a small dealership where they dont have a computer system. Hello! Everything is computerized and all the inventory should be in the system. Very disappointed and wasting time on my day off.They said they will call me when they have it in stock, but I think its not gonna be anytime soon.

The kept my car for 3 days and did nothing even a computer check.

Great service as always. No better BMW dealer than Rallye in New York.

Keith makes the process very easy i would recommend anyone to him, he make sure i was good every step of the way!

Rallye associates are professional and treat all with respect. Like most auto dealers their service may be a bit overpriced, however, you get what you pay for here. Impeccable reputation, long history in the business, professional organization and caring people is their mantra and they excel at it.

My experience with the sales and service departments were great! I highly recommend going with Rallye BMW, and appreciate the professionalism and care they have for their clients!

Exceptional service department.Adam Romano always goes above and beyond

Just leased a car from Rallye BMW, working with Keith Lindsay. The whole process from start to finish was a pleasure. Keith was very straightforward and easy to work with, and he was respectful of our desire to do everything remotely during the pandemic. I came in expecting the process to be hugely time-consuming, and it was the exact opposite. Keith was very accommodating, answered all of my questions promptly, and made sure everything went smoothly throughout. I couldnt be more pleased that he was willing to deliver the car directly to our home, and that it took only a couple of days from the time of my first research phone call to when we received our car. I highly recommend the Rallye dealership and Keith in particular!

Just purchased a BMW X5 from Rallye BMW.. When I first got to Rallye, I was impressed with the line up of vehicles on the lot & in the showroom. After signing in with the front desk. I was met my Keith Lindsay, I introduced myself too him and we got down to business right away. Keith was very detailed and professional. He answered all my questions that I had and put my mind at ease.

Thank you For the best service

Best dealership in NYC! Amazing customer service agents & techs

The single worst experience at a dealership I have ever had. I was lied to, and blatantly disrespected. If there was an option for less than 1 star it would have been chosen. DONT WASTE YOUR TIME WITH RALLYE, just go to Oyster Bay. At least there they own their problems, Rallye just points their fingers and puts the blame on anything that sticks. JOKE of a business

Chris Blanco was great at addressing all my concerns as well as trhe service person Chris

The fact that you have someone like Brett Hines to take care of all the problems makes for a great dealership.

Rallye picked up my car from my home and delivered it back, after having completed all necessary service. An excellent experience all around.

One of the best dealerships I have ever visited. And if there was rating above 5stars i would surely give them, my sales advisor FRANCIS RUEDA, He is the best i have ever met, he was professional calm and he made the entire process look so smooth, always kept in touch through emails and phone calls, and even went an extra mile to make sure we get the car that we were eyeing and worked out a Great deal for me, i even received a courtesy call the following day after i took the delivery, i would surely recommend Rallye BMW (westbury), to anyone who is in the market to get a BMW, just call them or visit them and ask for FRANCIS, and rest assured you are in good hands,

Their customer service is unmatched!!!!! I love it there!!!! They aim to please and thats it! Im happy and satisfied. Money well spent!!!!

I am very pleased with the service I recently experienced at Rallye BMW. My service advisor, Mr. Adam Romano took my emergency repair need and managed to get it done to my complete satisfaction in one day. Thank you for your personal and professional care for your customers!

I cannot recommend Gabriel Hale enough. Exceptional, professional and knowledgeable. I wish every sales person within this industry was just like him. Absolutely best car sales experience ever!

The customer service at Rallye BMW has gotten worse over time. I guess you have to keep throwing money at them for them to continue being courteous.

Very disappointed and dissatisfied with my experience at Rallye BMW in Westbury. The lease on my Audi S4 ends soon and I am looking to lease the BMW X5, however I do not feel I was taken seriously when at this dealership. When I asked to test drive the car, I was asked to leave my current car’s keys, provided the keys to the X5 I was testing, advised to drive a few miles and come back. The sales rep did not even walk me through the various key features and functionalities of the car. Didn’t walk me around the car or anything. I was pretty much on my own besides when swapping car keys. I’ve never had such a poor experience before.When it came down to talking numbers, I was very specific as to what I was looking for as I did my Homework prior to coming to the dealership. I advised the sales rep I have been working with brokers and other dealerships so I have an idea what the lease should cost me. Also a friend recently leased a car so I know the price he received on the car. This sales rep quoted me $260 per month more than anyone else has quoted me thus far. This is absurd. When I told the sales rep what price point I was looking for based on the other offers I’ve received, he said I should go with them then because we aren’t even close in numbers. He said “this dealership does not work with brokers, and are in the business of making profit unlike other dealers.” He said if I went to a broker Rallye BMW would not service my car, when I told him that’s not true because a friend used a broker and still brings his car here for service, he said well then he won’t get a BMW loaner. Again this is false. Nonetheless it doesn’t look like this dealership took me serious and doesn’t want my business. I’ve taken the sales reps advise and will be taking my business to another dealership. It’s good to know this dealership judges a book by its cover and doesn’t take all customers seriously based on appearance and attire.

Very attentive, on time, and quality work

Tire pressure check was overlooked even thou the car sensor said there was an issue. Otherwise no complaints.

Best Dealership of BMW in Tristate area and expectational crew, always there and help with smile