The service rep, Frank, was great. He was very transparent and informative about my options, pricing, and scheduling. The service manager, Sean, was EXCELLENT! I had some concerns about service options and he was able to clear everything up and I ultimately decided to get more work done than I was planning. I am very happy with the service team, especially with Seans leadership.

Easy to get an appointment when I needed it. I dont have an easy schedule. I was taken on time and service I needed took less than they estimated. Everyone was friendly, courteous and helpful and answered all my questions. This will be my go to place for servicing my Rogue.

Thank you bill, Julio and Cristina! I appreciate all the effort you put in to make sure I was very happy! I am so happy because of all you did! Nissan of Westbury has been a great experience

I had a very pleasant experience at Nissan of westbury. They assisted me with buying out my lease, they were fair and caring with the amount. The sales person and finance personal both spent time answering our questions without trying to pressure us in any way. I will definitely use them again and they’re my new go to place for future leases and purchases. I highly recommend them. Thank you to Daniel, financial and Maria, salesperson. They made a stressful experience until something pleasant.

I have purchased a number of cars in the past and Nissan of Westbury has by far been the best experience I’ve had. The facility is clean and welcoming, with energetic and engaging staff throughout. I was able to view, test drive and walk out with my new car. I was given a tour of the service facility and met with the staff there who were able to show me some of the features of and maintenance suggestions for the car. By far the most incredible part of the experience was the incredible saleswoman I had the pleasure of working with. Marta is hands down an amazing and kind hearted woman. She emanated with me in a professionally personal manner. She ensured I was aware of every step and process along the way. As I spent some time there in the process of the purchase I was able to see how she treated customers and no matter what someone was looking for or buying, everyone received the same energy and love. All of the staff at this dealership are stellar and it is very clear that customer service and investment in the experience are their number one goals. Thank you Nissan of Westbury!

I didn’t know where the service area was located so I called and I got an extremely nice person gentleman who gave directions to service site.When I got there I felt I could breath and the reception made me fee comfortable and was happy there was coffee.Yes recommend this site without hesitation.All staff interaction were courteous and professional and I also felt I was respected as a customer.Everyone was will to give an answer without hesitation.My experience was a good one at this service compared to others.Thanks Nissan Westbury Service SitePlease keep up the great professional service

From beginning to end, the experience was very pleasant. I was greeted with smiles and was given loads of information about my cars problem.The facility was very comfortable also.

Kermann was amazing with putting me into what I came in for. Thank you so much for your patience and diligence with accommodating me. 10/10 recommended.

Had a good car shopping experience. Happy I went here. They were very straight up with me about the money and didnt play games. After deciding to purchase the car (lease) they were really efficient in getting us out the door all paperwork signed sealed delivered and drove away after maybe 2 hours. Ive never got a car so fast!

The advisors, mechanics, & customer service are great. The wait time is terrible. 3.5 hours for an oil change and I arrived on time for my scheduled time. Other than the time I wouldve given them 5 stars 🌟

The team an Westbury Nissan is just amazing! They are upfront and honest about pricing. Our salesperson Julio was so helpful and facilitated a deal so we were able to leave with our new car! It was the most efficient leasing experience I have had ever. I would recommend Westbury Nissan to everyone.

Just got my 2021 Nissan Rogue SV. Julio was able to get me a cheaper deal for the Rogue than what was originally available and his customer service is top of the line. We had a lot of problems with the insurance but he was able to handle a lot of the problems for us. Definitely the guy to go to if you have any questions on getting a new Nissan. He even offered to fully tank up our other car due to the wait being so long the second day. Great guy!

Excellent service! Julio was a great salesman! Very accommodating, replied immediately, and helped me with everything! Beautiful showroom too! Went to 2 other Nissan dealerships and was not treated well. This dealer values it’s customers and is willing to work with you and make good deals!

Havent gotten my license plate in 3 months. Every attempt made for updates are blatantly ignored. I did receive one response after making a BBB complaint stating sorry, were working on it. which unacceptable after waiting this long. Unfortunately, I cannot in good conscience recommend this place.

Wonderful experience, sales person Shyam was very helpful and very knowledgeable. Thank you for the assistance, will definitely recommend.Thank you - Maureen

Julio bergollo is great and looked after very well, came out satisfied

I just drove away in my beautiful 2021 Nissan Murano and I couldnt be happier! The GM Mike, and salesman, Gary went above and beyond to ensure I was satisfied with my purchase! I visited dealers throughout Queens and LI and Westbury Nissan was definitely most accommodating and understanding, trying to navigate through the current chip and inventory shortage. I would recommend this dealership to anyone in the market shopping for a new car. Go see Gary and Mike.. you wont be disappointed! Thank you!

Kermann the salesman at Nissan of Westbury was an amazing sales rep and I thank him a lot for helping my father find a great deal truly enjoyed his service

Great place to take your car or truck my to go place

Im a big believer in GREAT customer service and these guys in the Certified Pre-owned sector are TOP NOTCH! Definitely recommend anyone who needs a car to go to them! EXTREMELY professional, caring and overall just genuinely good men in that establishment. That says A LOT. So, anyone that is looking for a car, go see these guys! They will definitely take care of you! I got approved because they wanted to see me succeed so at that point you definitely dont want to let them down! Thanks for my new SUV guys!

Nissan Titan owners or any Nissan at all beware.Horrible service. I will never go to this service station again. Took my 2019 Nissan Titan in because it felt very under powered and was making a load whooshing noise under the hood and all I got was the run around. They threw every excuse at me.First was: we had our best tech working on it and he said it was normal.Took the truck back and did an 80 mile trip and the truck sounds like a 747 taking off on a run way and my gas mileage dropped. So back I went. Dropped the truck off and EVEN told the person writing me up that I researched online and every information I pulled up was saying that the fan clutch needed to be replaced. I even spoon fed them the information!Got a phone call from them and voice mail said that they heard the noise and were opening up a case with Nissan. 2 days later I get a phone call saying to come pick up the truck.I get there and their excuse was:We had a tech that drives a titan and he said that the truck it working and driving how it should.So from a phone call that said we heard the noise and are opening up a case with Nissan to we had a tech that drives a titan and said its driving the way it should..Really Westbury, really ???I guess you are to busy selling cracked brake rotors that can break like I heard the other guy on the phone telling someone.You lost all my future business and anyone that I meet that has a Nissan. Ill make it a pont to let them know to avoid you.

Finding a car is not easy and can be very stressful. I am very happy I chose to walk into Nissan in Westbury that day. I had a total different experience from the other places I went to prior to visiting Nissan.After I was greeted by the young lady at the front desk, Tyler approached me right away. I told him I needed time and he gave me space. He let me look around and followed up asking me how it was going. I told him what I was looking for and he led the way, never coming off pushy, always making sure he answered all my questions.Thank you Tyler for your help and patience. You’re amazing!

I did not give a 5 star because what was told to me over the phone changed when I got in front of the finance guy. I was told 12k per year on a Murano lease but they changed it to 10k when I went to sign the contract. I was going to walk away but I am planning on buying out the lease at the end so it didnt make a difference. I have to say it was not stressful as my previous car buying experiences at other dealers. They did honor the the price that was quoted over the phone. Finally I have to mention the pleasant experience with my salesman Tyler. No hassle and no pressure. I have another Nissan lease that will be coming to an end in a few months and I plan to give Tyler the first shot.

Thank you Nissan of Westbury. I went to have my car serviced. They took me immediately and did an amazing job on my car. It is running smoothly, and I could not be happier.

I went to Westbury Nissan in the hope of this dealership would be my last one to visit for my new car...... and it was!I met really nice, patient, and friendly staff. My salesmen, Chris, also knew that it was all about the the comfort level of the customer and did his best to make my experience great......The finance guy...... George made the paperwork part of the experience fun..... we laughed and told stories and in a few minutes I was the new owner of my car.Thanks to everyone from the internet manager Meaghan to the manager of dealership.Well done Westbury Nissan....👍👍👍👍👍

Sean, the service manager, was very courteous and professional. I waited a reasonable amount of time (about 90 min) for my car to be serviced. The waiting area was a good size for social distancing and very comfortable. I would gladly bring my car to this location again.

Nissan Westbury quotation is Where Customer come first Really....???????I have tried to contact lease return manager Gary regarding return my leased car for few days. He has never called me back. I have left him a message with some operator. Also I called his extension, I was unable to leave a voice mail. I just would like to return my lease car....I have also tried contact general manager of the Westbury Nissan - NO ANSWER!!Thank you Nissan Westbury for the worst business/ customer service ever!!!They will take care of you if you take car from them if not they don`t even want to talk to you!!!!!!!!!!!

The whole process was all in all not to bad. One major complaint I do have that it took entirely to long. It took roughly 4 hours to complete the whole process. Way to long for purchasing my leased Rogue.My salesperson, Shyam Manadhar was very nice and easy to deal with. I also have tell you that a $2,000 charge for helping me buy out my lease is absurd. Even after I was able to negotiate it down, that price is still ridiculous. Especially with Nissan already charging me $300

Excellent service. Staff was courteous and efficient. Nice clean waiting room and bathrooms.

Thank you cristina for making it happen!!! I love my rogue!!!

My experience was wonderful. The tech explained everything I needed and my car was ready on time. The price was good too. Thanks

My salesperson Bailey Feiler was amazing, she helped me get into the car of my dreams and the finance manager Addy was able to get me approved and with an amazing payment! I’ve never been so happy with the customer service at a car dealership before. Everyone should buy from Bailey Feiler!!!

I have a repair plan with Nissan that has another, approximately 50,000 more miles on my car, a 2009 Nissan. i used my plan once, and this year, 2021, I used it to have my car toed to a repair facility. The person answering my call chose Midas. I found out Midas did not have road service, so I chose Firestone in Levittown, NY. I waited four hours and they never showed up. I finally called a local shop and they came, tried to start my car, and had it brought to their shop in less than an hour. Nissan stinks. Screw them where it hurts a lot.

Very friendly sales person. All paperwork was taken care of in a timely manner. Trading in our leased car was a piece of cake. All new features on our new car was explained to us thoroughly. A very pleasant experience purchasing a new car😄

This rating was poor for me. I was quoted one price for a lease. Then, when I went to sign paperwork the price changed by $20.00. Some may say this is not a huge cost difference. I will say, your correct. However, for me it was about a persons word. If you said one price, dont change it on paper. Very sneaky.

We had a bad experience at a different Nissan service department. We called the service department at Nissan of Westbury and immediately experienced a different experience. The service manager Sean, was professional and kind and assured us they would get to the root of the problem. Johan, the service center team member was polite and was aware of the problem. He kept in touch every step of the way and the problem was solved.

Tyler the salesman was great. He knew what I wanted and made it happen. The finance manager made the sale very easy with no stress.

Well they resolve my problem in the time frame as presented. No charge as it was an recall

My experience with the Nissan service was exceptional. I live in Brooklyn, NY and I only made the appointment due to a family member looking at car to purchase. While at the Nissan dealership, I asked about their maintenance service and was directed to their service center and I made an appointment. My service there was stress free and the service techs are amazing. I will definitely be returning for my 53,000 miles oil change.

They told me on the phone that they had a car available (I called 2 or 3 times to confirm that the information was correct). When I got to the store I found out that they didnt have the car. Very frustrating.

I spoke with a saleswoman over the phone who assured me multiple times that the vehicle I was looking for was on the lot for a specific lease rate. I even confirmed with her right before making the drive to the dealership. Upon arrival, I was told that the car was no longer available, they had no idea why the saleswoman told me that price, and that I was never going to find that lease deal. Basically this was a big waste of my time, and I was told completely false information over the phone. They tried to get me to look at other, more expensive cars once they got me into the shop. Really slimy business tactic, and they were not apologetic. Will not be recommending.

Lloyd 5 stars! A knowledgeable & personable salesperson, he answered all questions, made that part of the transaction so easy. Unfortunately, the finance staff was shorthanded and that caused a backup of clients which turned into a much longer stay than anticipated.

Made the appointment with no problems; got taken right away; they said it would take about1 1/2 hours to fix, and it was finished precisely1 1/2 hours later. They mentioned that if the problem wasn’t fixed to bring it back and they’ll do the next step to fix it. Unfortunately, I have to call them to make another appointment, but it’s not their fault. It’s a trial & error type of process.

Excellent service and friendly! Everyone was courteous, professional and warm! Quick and easy!

This is one of the best dealerships I have ever been to,I was dealing with someone else for my truck and I was screwed over real bad that I was close to being repo and possibly going to jail, but thanks to the general manager mike, salesman Julio & finance manager Fernando I was able to get my fully loaded pre owned murano with low miles, this is definitely the place to get your next car and I will be doing more business with these guys soon.

Very attentive to our concerns. Cost seemed high even with my extended warranty. My service advisor was very good.

Service is great, customer service is always friendly and fast. Business center is great for working remotely. Wish they still offered car washes.

Excellent staff!! Very helpful sales person, Knowledgeable!. I would recommend everyone to shop at Westbury Nissan they are the Best!!

Julio at Westbury Nissan is the best! All around great experience. He worked with me for two days getting me the best deal. He really cared and so did his team.These are the people you give your business to, their grateful to have the business !

From the moment we entered the dealership up until the purchase--we received the upmost treatment from this facility. Dwayne was the car salesman who assisted us and we drove out with the car we wanted. Very pleased, 5 stars, highly recommended! Thank you.

Do not waste your time.Called the dealership. Talk to a sales rep. Asked her for a deal with exact numbers, she calls me back saying they can beat the deal and quoting me specific numbers. I take the trip to the dealership, they first show up with different numbers. I asked the manager and sales person to bring the phone rep that gave me the numbers, she comes, and in front of the manager and other sales person, lies to my face and says she never offered that deal. I said “are you seriously denying you offered me this deal?” She blatantly says “yes”. At that point I say, well it is your word against mine, and I decided to walk out. The manager decides to side with the phone sales person, in other words insinuating I am a liar. I traveled a long time to go to a place where I got a specific offer. They do not play fair, they do not deserve your business.

Service is always great. My mechanic Hema takes care of all my cars, even family cars too. Thanks Nissan!!

Very pleasant and knowledgeable staff. Took a road test and bought the kicks. Love it. Waiting time was long.

Nightmare experience getting an new automobile. The Salespersons were nice but inept. The finance person George A (needs retraining in customer service or should retire) was the most horrible person I’ve ever encountered. Fortunately, they do have people that work there that cares and saved my deal with Nissan of Westbury. Ironically, the manager and salesperson were let go afterwards and new manager came on to rectify the nonsense. I would recommend them even after this experience because they do have some really good staff left.

Great Service. I was kept well informed. Friendly professional service.

I was looking at a couples used cars at many places and when I came across to the one at Nissan, it had just been traded in and was a little dirty, so I didn’t think anything but the price was perfect. I called them up, told them about my situation and the next day it was completely detailed, they worked with me on the price, and everyone there was extremely helpful. Only thing is the dealer fees that stop this from being 5 stars.

Had a very good experience with Westbury Nissan. The sale went through without any issues. Very Clean show room and all guidelines were followed.I would recommend them highly.Ken

Went in for a inspection, oil change and tire rotation. Got me out quickly. Very professional.

Everyone was soo lovely.... the waiting area was very clean & the coffee was very much appreciated. The girls at the desk were soo great and helped me pick out two beautiful new key chains. This was a great experience and I will always bring my Nissan to this place!!!

Worked with me to get thr right deal. The saleswoman was great helping to make sure everything was fine.

I’m very skeptical when it come to getting cars serviced. With that being said, I fully trust the professional services offered at this facility. I probably will also buy my next Nissan at the showroom

Went in to look at the BMW in center for $18,839 was told by the manager that this was a mistake it should of been $ 24,000Got offended when I told him in other words customer is always right.Its online posted like this, even the salesman confirmed it and printed it and showed to us.Only thing I have to say is I always check carfax on cars before I go to dealer the VIN number are available when u look up online.This car has been sitting at this lot since September 2020Wouldnt you want to get rid off it!!!!!!This is my opinion.

Stand up service, great experience. Purchased a vehicle on my first visit. Unbelievable experience and reasonable price. 👏

If I could give 10 stars I would! Came in looking for a 2021 Sentra for my son. Was totally exhausted after going to 4 other dealerships and dealing with salesman over the phone from numerous others. Long story short, went in for Sentra and left the same day with a beautiful new Altima (AWD and all the bells and whistles) for the same price I was getting for a Sentra which cost almost 7k less! Cant say enough about the professionalism and helpfulness of our salesman Shyam and the sales manage Eric Martinez! Never felt pressured and my son couldnt be happier!!

Great service, they knew what they were doing and the staff was polite.

Great customer service. I am glad I chose Westbury location to purchase my vehicle. Sales representative Donna Bruno was very professional, she took time to guide me through the process without feeling pressured. Thank you Donna! Your patience and expertise helped me pick the right vehicle.

They were very accommodating toMe frank was excellent the manager in theService Dept.

Great people, had drop off option which was just amazing and got service done one time.

All staff are very professional n helpful. Especially Frank in service he is very thorough with explaining. Staff dont pressure you into purchasing things you dont need like most dealerships very honest at Westbury great

Leased my vehicle with them and now 3 years trying to perform lease buyout, sales manager tried to hit me up for $395 return fee and $2500 in fewer fees which is unlawful. Do not work them. Call around to other Nissan dealerships.

The customer service was very good!!

This is a second Nissan dealer I visited for my 2021 Nissan Rouge SL. I visited a dealer twice and I did not like the rushing and pushing of the salesperson, so I search on line to located Nissan of Westbury. I met a saleperson named Shyam Manandhar. My Wife and I are looking for a particular model and color of our Rouge, however, there was not one in stocks. Mr. Manandhar presented to us a genuine attitude for not being able to provide us the perfect choice. I thank God, he is the right person and spent a lot of time to locate one for us, without allowing us to wait for it to be ordered. I felt like we just made a freind.... nope, a family member upon completion of the sales. He routinely follow-up with us on how the car goes, and we feel being cared and warmth. Thanks for his effort asnd treated us with sincerity and friendiness. The car is awesome, and it worth more than how much we paid.

I was able to get an appointment for an oil change and a tire rotation right away. Everyone was very pleasant and helpful. My car was done quickly. The place was clean and organized. I highly recommend this Nissan service center.

Great service! They fixed a recall on my Murano and kept me continually updated.

Our representative was really helpful, kind and explained everything to us, thank you uncle sid! You rock! And thank you for all your services !

My overall experience with this location is good. The employees are polite, it’s never overly crowded and the waiting room and restrooms are spotless and spacious. The downside is that labor and parts are very high. You can find competitive prices probably anywhere else if you go to a regular mechanic. They are willing to work with you, but even with discounts, you’re walking out paying much more than you would anywhere else.Side note: On my last visit I went in for air balancing and a tire rotation as part of a routine maintenance check. They pointed out that my lower control arm needed replacement and that my tire had worn down from it.Their cost for replacing the lower control arm alone cost more than replacing an entire assembly, but I proceeded. After work was completed I drove car home and parked it for the weekend. Two days later when I went to move the car that tire was completely flat.

Julio was my sales rep and from the very beginning he went above and beyond my expectations. The whole experience was a breeze and my anxiety always flares up when I have to go to a dealership and this time it was In check because Julio was exceptional. Charles my finance rep was amazing also, I had to be out by a certain time to pick up my daughter from school and they both made it happen. And the rep that confirmed my insurance was great also. Overall, the absolute best experience and my friend is coming back to purchase a Sentra with Julio. Thank you for having an exceptional team who made my experience awesome. This is my new home for all of my future SUV needs.

Amazing experience! Miko did a great job and was very upfront. No pressure at all. Got the vehicle I wanted.

Gary forehand is great. If your in need of a vehicle hes the one .

Im glad I went to Westbury Nissan. They were very professional and welcoming. Frank was our man from the beginning. He made everything easy to understand and he knows the business. My credit isnt exactly a 100% and I was afraid I was going to go away empty handed. But Frank came up with the perfect solution that me and my wife were thrilled with. Everybody was amazing down there in financing and insurance and I realize that theres other salespeople on the floor but, I still have to say- See Frank, hell take care of you.

Great place, the staff are awesome and very helpful. Thank you to your respectful staff

Sean and his team went above and beyond, worked with me and did amazing repairs and came in UNDER the estimate!! They always do right by me!

Best Dealer iv went to. Quick approval, and same day leave, I would most definitely recommend Nissan of Westbury to any one whos looking for a vehicle.

Brought 2 remote keys to be reprogrammed which were working beforehand, although with a weak signal. By the time they finished both weren’t working at all and I still had to pay for their labor. I hadn’t been there in 5 years because of a bad experience last time. Definitely NEVER going back.

I highly recommend this dealership. The staff goes above and beyond to help you with everything from start to finish on purchasing a vehicle. The finance manager, David Cohen was so unbelievably helpful. It made my experience that much more enjoyable.

Best experience!!! I was in and out very quickly. I was given the best price right away. This was not my local Nissan but worth the trip. I highly recommend this dealership. The sales staff were very respectful and honest.

Julio Bergollo is the person to see. He was great. I love my new car.

Johan from the Services Dept provided exceptional customer service. He was friendly and diligent. I would also like to thank Victor the mechanic from the Services Dept. He went well beyond to ensure that my car was taken care care of without hurting my pockets. Bravo to the team.

Great Service, They took care of my truck in no time. Very efficient, clean Service.

Dwayne, my sales representative went above and beyond to assist me. He has a sincere interest in the customers needs and I was very pleased. I was so thrilled Im telling everybody to go to this location and give Dwayne their business..thank you Nissan of Westbury for this fresh start in my brand new car. I LOVE IT

I had a wonderful experience with Westbury Nissan! They took very good care of me and went above and beyond my expectations. Highly recommend 👍🏾👍🏾👍🏾🙌🏾🙌🏾🙌🏾

Nissan Westbury is the only place you should get a car. The staff is amazing, they work with you and communicate with you. They actually make you feel human, they care. Jason, Eric, Frankie and the whole staff made my Christmas. If you want a dealership on Long Island that will go above and beyond Nissan Westbury is a must. This is the only place I will be buying a car for the future. And a huge thank you to Eric, he went above and beyond. Truly unbelievable, Im still in shock.-Chris H.

My experience with Nissan of Westbury was frustrating and very stressful to say the least. I was told that service on my car would take 3 hours and I would get a call once it was finished. The service center ended up closing for the day. I was not contacted to pick up my car. My house keys were attached with my car keys and left with the staff there. I was unfortunately locked out of my house & missed a day of work the next day due to this. I was transferred to countless people and did not receive any solution. I was told to come in the next day which was a Sunday after 12 noon and I would find personnel there. I was reassured that I would be able to pay my bill and that my car would be released to me. I got to the service center as discussed and it was yet again closed. It just so happened that 2 people came out of the building while I was standing outside. I explained the situation to them and I was told to wait since they had no idea of what was going on. After about 45 minutes of waiting. The woman came out and said I could come in to settle my bill and she would have my car returned to me. A huge relief but extremely frustrating, preventable and overall unprofessional.

Leased a beautiful 2021 rouge with Donna! love it so much, everything I could ask for. Staff was attentive and timely.

Other than being in there all day and them charging my card for the down payment TWICE, Dwayne was pleasant to work with. I don’t think I would go back to this location again. They didn’t have too many options to pick from.

It was great, every person I dealt with was very nice and very friendly. The waiting room was very comfortable as well. Oh and the vehicle is running just great. Thanks

I went to get my car inspected and everyone was gracious nice and personable as always

Extremely happy with the service that was provided to us, from start to finish. Mike is an excelente salesman; professional, knowledgeable and friendly. Answered all of our questions and more. Checked up on us afterwards to make sure we were happy, and in indeed we are. Terrance was very helpful and a pleasure as well. We would definitely come back and refer any family or friends.

The service was good. When we drove in to service bay the porters did not say a word or greet you. Was not cheerful or friendly like other service places. Several service desk personnel was not friendly either where they did not greet you or ask if you needed help. I dealt with Frank and he was friendly plus professional. He took care of what the car needed to be serviced and he didn’t try to oversell to make money. The mechanic was professional and he knew what issues needed to be corrected and completed job satisfactorily. However, they made us wait 6 hours for a brake job. The mechanic said he had to take care of a oil change while he worked on my car first and then lunch time came around and I guess this added an extra 1.5 hours. I woke up early and came in at 7:30am and left around 1:30pm. They should complete the job and get everyone out as quickly as possible. The oil change job on another car should be completed by another mechanic and finish our brake job before taking a lunch brake. Plenty of time to eat when the job is completed. Also, they didn’t have loaner cars available when I ask. For a longer and expensive job they should give out loaners so people don’t have to coop up and wait around the facility with lots of people also waiting in lounge during Covid pandemic.

Honest and reliable. Didn’t waste my time and took care of the issue.