I had read several reviews about how good the service was at Westbury so decided to make the trip from Manhattan. This was the best service experience Ive had with my Giulia. The entire team is very professional and very courteous. Sean frequently kept me updated on the status of my car and the service manager, Ralph, ensured that I was taken care of and even followed up to see how my experience was. Im always leery when I have to get repairs done on my car; I truly feel they are honest and trustworthy. It was worth the trip and I will surely be a repeat customer.

My first visit was great, arrived without an appointment. Service Rep Will and Nick took care of everything for my vehicle even though they were extremely busy on a Saturday. Great service during the pandemic..

They were courteous, efficient and prompt. I had no issues.

I own a 2017 Ti Sport and I love perfection, which means if any little problem bothers me. I call the service department and I make a quick appointment. And get my car checked out. Whether its bluetooth settings issue, brake repair, oil change or literally anything that isnt meeting my perfect criteria. I make an appointment and get my problem resolved. Also, while the car is being looked at, and it takes a long process, whether a part needs to be ordered or what not, majority of the time the service department provides courtesy loaners and if the loaners arent available, they use enterprise or hertz to rent you a car for free. I highly recommend this service center rather than any other Alfa Romeo in NYC.p.s. Sean would be my go to service advisor, most people just do their job but he goes above and beyond to satisfy customer needs. Mitch, Aaron are very helpful technicians.

Great service and fantastic employees. Front desk people are very friendly and courteous.Service manager Ralph is fantastic and patient, very knowledgeable and took the time to answer all my questions. They said the service would take approximately 2 hours, sure enough I was out of there in 2 hours. Unlike other places Ive been to that seem to always take much longer than the promised time it would take.

Courteous, respectable and friendly is what you will find at Westbury Alfa Romeo. Ive dealt with Nick and Rachel and both were pleasant. This is my first experience with AR and if this is how they train their staff, upper management should be proud.

Ralph and all the guys at Westbury Alfa are great. I have a used car dealership in the nyc. I had an issue with a 2019 Stelvio. Ralph and his team were able to take my car in on a Saturday, order all the parts for me by Monday and Tuesday they had the car back in my hands. They even changed the oil for free. Ralph and his team were transparent throughout the process and always kept in contact with me. Thank you guys for the amazing service.

Always professional, great and I’ll always own an Alfa because of their years of service. They care for my Guilia (my second one) and my 4C LE great!Under Ralph’s continued leadership and knowledge, I am very confident with Alfa and my investments in the cars.

I love my Stelvio and these folks take good care of her. BTW, she has only needed oil changes and tire rotations after 2 years.

They Solved what was a big problem very quickly. The treatment there is what you hope for when youre car needs to be fixed.

I think out of our dealerships Alfa Romeo had the best service department. Ralph is the manager and he makes sure customers get the service they deserve with constant communication and diagnosis . Please keep this up.

The new Westbury Alfa Romeo service department is really what we were missing in order to fully enjoy our amazing A.R. Giulia Quadrifoglio and my wife’s Stelvio Ti. I deal with Sean and Will to set up appointments and with Ralph for the technical details of the service and my endless technical questions (thanks for your patience). All of them are friendly, committed and knowledgeable professionals with a genuine passion for the product. Numerous times I found flexible and accommodating responses in resolving our needs for routine maintenance, a track day set up, regular updates or minor fixing. Westbury Alfa Romeo also offers a nice and clean environment, a comfortable waiting area and loaners when required, perfect and clean Alfa Romeo cars in line with our expectations. Thank you for everything and please keep up the good work!

I would 4.5 stars. Only reason is takes too many once the car is in. My rep Sean is very responsive.

Dropped off my Alfa for service; needed a rain sensor service and an oil change; they fixed my steering wheel air pressures as well - they gave me the car back on the day I was promised - amazing service.Will is a great tech there and extremely helpful; the whole staff is professional and they’re passionate about working on the cars they work on.If you’re not asking for WILL; you’re not getting the best service - would recommend dealing with him 10/10; he’s honest; gets the job done. Tell you how it is and what it is. No bs.Just wish they gave a complimentary car wash for a $200 oil change/service. And obviously for them being a luxury brand.Will continue to get my car serviced here. They also offer loaners if you have purchased the car from them.10/10 -

Westbury Alfa Romeo (Sean in particular) did a great job of following up with me on the status of my vehicles service and getting the job done.

Always come to this garage! Will and the service team really take care of you. It’s nice to get such friendly service. 5 *****

Clean and professional service center. Staff is knowledgeable and easily able to assist with questions asked. Will and Sean are the guys you want

Do yourself a favor and learn to work on your own car.

I have to say Fiat has come a long way, since the move from westbury to the new place nothing but superb. Fernando is my advisor and I have to say the most humble, smart, professional and the list goes on, Fernando and the entire team treated me as person and not a number, detailed oriented, constant updates/communication.. Thank you to Fernando and the Entire Team... You Guys ROck... Be well and Be SAFE !!!

As always they provide great costumer service and updates to my car status. Wilkins Chunilall and his service team.

Will is the best & very helpful for all issues! Thank you for treating us like family

Great service. Courteous staff. Wonderful experience

Unreliable vehicle with misleading remaining gas display, major safety concern. Car shows over 20 miles getting off from highway to service and my car just stop and shows 17 miles remaining, got my car tow to service and got charge $195 for diagnostic and the service teams keep stating is not the car issue, whats showing in the miles remaining is just an estimate.

Will was very helpful and accomadating.

My one year free service was due in November, I called mid November to make an apt all they had was December 3rd. So I had to wait about two and half weeks for the day to come. Over the phone I confirm it would be free first service. So I get there a half hour early the the little kid that takes your car has the nerve to tell me I’m too early and I’m going to have an extended wait, so he said I can go inside and wait while he fills out his iPad. Comes inside and makes me Confirm my info and then tells me that the service expired and I was have to pay $199 plus tax. I didn’t even argue because I can see what type of power hustle was going on so I took my keys and bounced. The Alfa I got it from in New Jersey is gladly going to service it for free.

I’ve owned several luxury cars before and dealt with service centers and this is by far the best experience I’ve had .Sean James one of the representatives I dealt with there was great, he treated the car as if it was he’s own and made me feel like someone actually cared .

Incredible Service! Really made my life easier with a seamless rental, updates on the progress of the car and gave it a great wash as well!

I scheduled a appointment to get my Giulia fixed that was unfortunately in an accident. I dealt with a staff member that told me if I would like a Alfa Romeo loaner car I would have to wait 3 months on their loner car list. After 3 months passed I came in for my appointment thinking I would be getting a loaner but to a great disappointment I did not. The manager Matt Messina was beyond rude when telling they have a policy where they do not give loaners for accidents. Unfortunately Matt did not educate his employees with this “policy” and wasted 3 months of my time. Its very unfortunate they are inconsiderate of a loyal customers time and that they hyped up this new service center that has been nothing but a major disappointment. Its a shame they have a rude uneducated staff representing such amazing vehicles. The car industry is way too competitive to be treating clients with this much disrespect. This is not my first Alfa Romeo but it will most certainly be my last

Everytime I go their I deal with Wille he is always their to help no matter what the problem is he is great I never had a problem with getting service their thank you Willie for always make me happy with my fiat the Cardone Family thanks you so much !

Very nice and clean! Nice people.

I took the car to get an oil change and change tires. I was told I bought the wrong insurance then something went wrong with the car and they need to keep it. They packed all my personal things and stole my ex pass from the car.

A very pleasant experience with this service department. Highly recommend Fernando, courteous and friendly!

In-and-out got my oil change inspection in less than an hour. Complimentary nespresso fix.

Very good service

Had an check engine light issue. Issue was fixed and car was taken care of. Thank you especially to Will!!

Sean is the best service advisor

Went in for my first 10k service .I was in bit hurry as I had get to work on time .Will the service agent not only got the service done quickly was also very professional and went out of his way to address my problems .Thank for the amazing service will be coming to this location and highly recommend this location for your Alfa device needs.

Westbury Alfa Romeo and Westbury Jeep Service is the worst service in Long Island area you can ever seen... they have a loaner, but only couple, so you have to wait a month if you need a loaner... for oil change you wait 3-4 hours, eventhough you have an appointment !!! And it still costs you more than $200... probably they put gold inside :-) :-)

Great friendly service.

Excellent