Visited their booth at All American Dog Expo in Chicago. Fran was very sweet and knowledgeable, and acted as a guide for us through new & innovative products out there! My GF has osteoarthritis in her fingers, Fran recommended a series of options to help her gain more control of her hands for grooming. We are SO happy with our purchases, her hand pain has been reduced ❤️ Thank you so much!

Pet Store Direct is pawz down the best place around for all your grooming product needs! The customer service is above and beyond. Elena and Josy, you girls rock! I cant express how great its been interacting with both of them. Such a great team! The delivery and communication is amazing, considering I had a very large order. 😅Being the owner and groomer of Elegant Pawz, I just wanted to thank you all so much for your services and I look forward to continue doing business with you! 💖Photo is partial order along two out of our three pups.🐾

Thank you for always going that extra Mile for US your customers. We appreciate each and everyone one of you. It’s more than just a store, it’s a family because you Care!! Thank you!!! LoveLoving My Paws by Iris 🐶❤️

I have attended many seminars over the last couple of years with amazing people such as Olga zabelinskava, Joey Villani, Jonathan David and now Penny Drotzer, all being so great. I believe that Continuing education is the key to going forward doing what you really love in life with success! Pet store direct staff is very friendly, knowledgeable and professional. There you can find a great variety of quality products for your needs to take good care of your Fur babies. 💖🙏🏻🐕🐩🐾✂️

Awesome experience, Elena was super helpful. I will gladly order from them again. ❤️🤘🏽 Thank you Elena for going above and beyond. You deserve a raise, thank you for be so kind and patient. Awesome product as well for a fair price. That’s hard to find these days.

I had an issue with a product that I purchased through them but it was a manufacturer defect which was no fault of theirs. Elena handled my issue professionally and took her time to help me. I will definitely be ordering more from them!!! Thank you Elena and everyone at Pet Store Direct for working so hard to make us groomers more effective... happy✂️🙂🐾

I love ordering from Pet Store Direct!! The staff is always super friendly and helpful and communication is alway #1 priority in their books!! I have made many orders through them and if they are out of stock or back ordered they let me know ASAP and always ask if something else can fix it till they have what I need! They are now the only grooming sight I will order from!! Thanks for always being awesome peeps!

Best customer service! Items are shipped almost immediately. They stand behind the products they sell and they care about the clients and the importance of the equipment to their jobs. I will never ever purchase anything from anyone else other then Pet Store Direct! Groomers buy from them. You will honestly be glad and they have the worlds cutest bows!

Everyone over at pet store Direct is fabulous, friendly and extremely knowledgeable about their products! They have the best customer service ever! They also have the best deals! Pet Store Direct will always have my business!

I had a great experience dealing with this company. Their customer service agent Elena went above and beyond to help me with an issue with a product. They quickly handled everything for me. I will definitely be giving them more of my business.

The staff here are always so helpful and friendly! Very efficient and fast, website with amazing products!

The seminar was excellent. The speaker is very knowledgeable and had lots of useful advice to share. Even the most experienced groomers learned something today. Well organized. Well done Elena!

I was able to attend a seminar last Sunday with Jonathan David at Pet Store Direct, it has been one of the best seminars I have attended there, the content and the quality of the event was done in such a professional way, I can’t wait for the next seminar.After the event I was able to purchase the best grooming products of the market, the store has a great selection and affordable prices. I joined the VIP program and got great discounts.Best store in Florida! Elena and Francesca are extremely knowledgeable and customer service oriented.

Literally The best customer service ever anywhere!!! Products are a great price huge selection and value! First order and I’m sold.

Pet Store Direct has a wide variety of high quality grooming products at a great price. Their customer service is fantastic & shipping is fast. We highly recommend them because of their kindness & reliability!

I order online but someday I am going to drive up to meet all the nice people at Pet Store Direct.I have an Old English Sheepdog and they have the best slicker ever for a big dog with a thick coat. Its a brush by Zolitta and you will not find this or anything close in the chain stores. They have other good quality products. I was lucky the breeder recommended Pet Store Direct.

Very fast shipping but even better customer service!! I didnt realize there was a VIP option for groomers when I ordered my new Heiniger Opal clipper. I messaged them and not only did they give me a credit for the price difference but I ordered a grip for my clipper and its already here!!! This place is amazing! Jody thank you again for being so kind!!

I absolutely love everything about pet store direct. From the store, the employees and the seminars are all awesome!!! Elena is so helpful with any questions I have about products. I can sample everything there. As a new groomer I leave with so much information plus the seminars are so educational, they are truly helping me be a better groomer. Highly recommend 👍

I had the best experience with Josy returning some items in exchange for larger sizes. She was so kind and helpful. Customer service is over the top. If I could give them 10 stars I would. I will definitely be ordering again. Great service and great product!!

I am SO happy that I stumbled across this company. The products are top notch and the customer service is phenomenal. I get so excited to see that box delivered in my front porch. I will continue to tell all of my groomer friends and doodle owners about you. Keep it up!!! Customer for life.

10/10 recommend. They are super helpful and every time Ive had an issue, theyve been a delight. I accidentally messed up an online order and Elena was super easy to contact and helped me fix it really fast. I love ordering from somewhere where I can talk to an actual person. They have my lifelong business. Id give them more stars if I could.

Great customer service and amazing selection of products for us groomers. I only shop pet store direct

Pet Store Direct isn’t just a supplier; they are family! The good people at PSD always make sure they are carrying the latest and greatest products and tools on the groomer scene, and they will always pass along honest feedback from other groomers. They don’t stop there; They take the time to organize amazing workshops with the best of the best in our industry to make sure we have year round access to continuing education opportunities! I can’t thank you all enough for everything you do!

Had a wonderful time seeing old friends and gaining knowledge at the seminar with Jonathan David. He is not just knowledgeable but humourous too. The experience of shopping was great and prices are extremely reasonable, the staff makes you feel very comfortable and if you are not sure about a product they will go out of their way to help. Looking forward to the next seminar.

This place is amazing!!! That are literally so nice it is like I have another family! They helped me find the right products for my Long haired chiuahua!! Who ever was the person I was chatting with through the chat thank you so much! I really appreciate you!! I will be recommending you all to all of my animal friends!!! Thank you again

This was our first seminar and we couldn’t have been happier! Mayra and the team of pet store direct were very helpful during the seminar and answering our questions about the products they have in store! Will definitely come back for all their seminars

I had the chance to speak to one the owners of Pet Direct ma directly to place my order over the phone. The customer service was amazing, it is nice to talk to an actual person instead on a machine. I like to support local businesses and this will def be my to go store from now on.

Great Service, always so helpful and knowledgable with good prices and fast service ordered wide blades and combs loved them three weeks later ordered a second set.

Yes!!! I cant explain the amazing customer service they have. Elena went above and beyond, contacting right away when I needed help with a product I just recently purchased. And sending me a replacement right on the spot! I know exactly where to start ordering all of my product from!!! Thank you Elena and Pet store direct team!!!

I couldn’t be happier! I placed my order 4/13, and it’s supposed to arrive 4/16! Customer service via chat is quick, informative, and friendly🙂 I highly recommend them!

I will not order supplies from any other company pet store direct goes above and beyond any customer service ! Always a pleasure to talk to them and always quick shipping ! You will not be disappointed when ordering from this amazing company !

Got my new Heiniger Opals really FAST! Ordered a new pair of Wahl Bravuras which ran into some (Wahl) issues but she messaged me on a Sunday fixed my order and shipped the next day. Very personable and easy to contact. Will highly recommend!

Christine VillaniIs top-notch professional..I came into Get Advice on some clippers..And she was there. ..At the top of her game. She gave me SUPER SERVICE!!IRecommend goingFor all your pet needs

My order came quickly, Im sooo excited about my wide blades and guard combs!!! Great customer service Im glad I found this company!!!❤🐾

Amazing. Best company ever!! I’ve been a groomer for 13yrs and have owned my own business the last 3yrs. This company wants to know your likes and dislikes. They welcome any feedback and anytime I’ve ever had a problem it’s been fixed asap. Even on a Sunday!!! Thank you PetStore Direct for being amazing to small business owners like me.

They are awesome and so friendly! Im so happy to have found this place, great prices and selection of products. Ill only be shopping here for my supplies!

Elenas customer service is AMAZING! I will be ordering all my future product from here!!

Great customer service! Super friendly and helpful I would give them 10/10!

I have had such a amazing experience with Elana and Fran. Both went out of their way for my business. I just opened and they delivered on everything I wanted and more. This is the only place I will order shampoo from. Thank you so much girls youre the best.Debbies Pet Spa

I love them. Im a groomer and shopping for the products that I need for my shop. Its all here. Becoming a member for them has made it easier to equip myself with the products. They look out for really great products out there that other groomers are looking for. And they take care of you really well. Shopping here is truly amazing. Thank you so much ☺️💕 totally deserves 5 ⭐

I have been using this company ever since I discovered them at a pet grooming convention some years back. First of all I want to thank the staff: guys you are amazing! Thank you for all your hard work and going above and beyond with all your help and knowledge ! The products are great and they have so many! I especially love the hypoallergenic whitening shampoo and it’s tearless!!! I have learned about new products and different tools of the trade all thanks to the great people that work at this company. I am now working smarter, not harder! The ladies always let me know about new stuff they have discovered and started selling. Awesome products! Terrific staff!!! I highly recommend this place! Deliveries are always fast and packed very well ! Ps thank you again for getting me my clippers that everyone was out of stock . Love you guys! you are awesome !❤️❤️❤️🐶🐱

Shipping is fast and their staff is super helpful and friendly! I love Erika! She helps me out when I’m unsure what I’m wanting. The dog fashion spa line is top notch. The lotion smells amazing and is a game changing product for my double coated breeds, it even reduces dry time! I’m mobile and the shampoo cleans and rinses really well (which helps me use minimal water). I’ve tried just about every product line on the market for professional groomers and Dog Fashion Spa is a winner!

Great selection of products and variety. I love how knowledgeable and nice the staff is and always looking to bring better products. One thing I do appreciate is being able to SEE everythin!!As a groomer going here for me is a treat and I always find something new to try. Ive ordered from them as well and there was no issue.

An amazing and professional place for groomers to get our supplies. Quick shipping and even in store pick up available! Thank you so very much, I tell all my groomer friends to shop here

The BEST customer service. Wether you are shopping online or have already placed an order you are guaranteed exceptional service. They have an excellent selection and carry some of the best tools and products of the trade. I love their sales and definitely take full advantage of them.

Petstore Direct has the best selection of products! The best customer service. I can chat on a Sunday and get an answer back right away. Can’t beat their pricing. Five star rating from me!

My work bought products from Pet Store Direct through a wholesaler. We have done this many many times. This last time though, two products were damaged by the carrier. I called Pet Store Direct and spoke with Elena and she was so caring. She contacted me directly after the call to make sure everything was good to go, AND she sent replacements out the same day. The customer service was phenomenal! Thank you!

I stumbled across pet store direct yesterday and was blown away by the friendliness and generosity of everyone in there! They were extremely helpful and knowledgeable! Some of the products are some I have never heard of before and she went through everything with me and gave me the info needed. It was an amazing experience and I will be doing all of my business with them!

Best customer service I have seen in a long time! They are so friendly, helpful and very quick to respond. Definitely earned a customer for life from me!!!

This company have the most exquisite dog products I have ever used and I used Le Pooch before! my clientele in Manhattan is very discerning and they ALL love how their pooches look and smell after our spa sessions... the Dog Fashion Spa Line is a must if you want to stand out of the ordinary, great customer service and fast shipping service. They certainly deliver a 5 star service!

These guys are great. The convenience of having a grooming supply store locally, with competitive pricing is fantastic. And they deliver. And theyre super nice. What more do you want? Go visit their show room and see what theyre all about. Do it.

They take the time to explain and recommend products based on your needs and are genuinely interested in your feedback. You can tell they are passionate about the industry and customer service!

The lady that runs the store is always nice and helpful and they appear to always have what I am looking for.

Tip top customer service and products that can not be beat!

My puppies are well taken care of with all of the great products and service from Pet Store Direct. Elena and her team are the best to work with.

Great company! Great products! Excellent service! Pets in Paradise!

So happy to finally have this in the neighborhood! Awesome selection and super helpful staff there

Highly recommended

Great service!!

Excellent seminar with Mayra! The store with a wide variety of products of excellent quality and very good attention from the petstore.direct team, I totally recommend them! The seminar very well organized and of great benefit! The store and its staff are very friendly! Grateful for the attention.

My first time at your seminar at this location and the experience was truly great! Mayra is amazing, she explains everything very well, lets us ask her! The personal attention is very good, they have many products for groomers for sale at good prices. I will definitely be a frequent customer at these seminars! Thank you Mayra, please organize more seminars in Spanish, doodles, faces, everything you think can serve those of us who started this beautiful career! I finished school in Pompano Beach in January and I want to keep growing and learning!

Supply for haircut and dog bath, excellent service

The best digital store to buy items for groomers better in time and delivery along with an unmatched quality of products