Couldnt be happier! Eric from Ibis Computers really saved the day. My laptop totally crashed and I thought I was going to lose everything. He was able to recover all my files, my email, pictures, and all my settings and bookmarks. I took my machine to a big name computer store first for help and they just wanted to sell me a new laptop. Eric got me a new hard drive installed, all my stuff set up, and in a matter of a few days I was up and running without having to buy a new computer! Thanks very much Ibis Computers!