Got a new Acura ILX 2021 in May, got a bolt imbedded in a tire and it couldn’t be repaired. Got a repair pack out of the trunk that a lady like me can use easily, plugged it in inflated and repaired the tire, the next day it was still holding. Took it to the dealer at Napleton and got a brand new tire no charge. It was busy but I had to get my new tire. Got it changed for a new one All covered. Got there at 8 am and out by 10 am .

Karl and Chris were the best! I needed to get out of my lease a year early, they got me out no questions asked with zero cost. Made the experience quick and easy. Ask for Karl next time your there.

Must say that I am beyond pleased with my experience at Acura. Jeff was my salesman and he was patient and understanding. He never pushed us like most salesmen do. In addition, Alvaro assisted in my trade and purchase and he went above and beyond to get me what I wanted. I will definitely be going back in 2-3 years to get another Acura. Thanks again, Jeff and Alvaro, you made the whole car shopping experience flawless. This dealership deserves more than 5 stars…

First off, they were having a staff meeting when we walked in and someone came to greet us. They didnt just leave us standing there. The salesman, Jeff, was super nice and never pushy at all, just asked us what we were looking for and drove us in his personal vehicle over to the overflow lot a few miles away to let us drive the car back to the dealership and see how we liked it (we did).Then, when the price of the Acura ILX was quite a bit more than we were expecting to spend, they worked with us to chop off several thousand dollars from the price of the car (including a discount because we own a car from a completely different maker!), and gave us free maintenance for 2 years. Couldnt be happier with Jeff and the finance manager Josh and the whole experience! Very easy.

William Hasson the resolution manager at Napelton was amazing with resolving every registration issue we had with buying a out of state vehicle. I would 10/10 go to him with any problems

Had a great experience with sales rep Denia. She was very caring and patient with me . Showed me various amounts of cars that suited me and even though i kept pushing back, she definitely did not give up and made sure i left here a happy customer. She has great customer service, i truly recommend anyone with her.

Great place, I trade my old truck and the sales Jean help to pick the right truck. Special thanks to the Manager Nick, help me all my concerns through financial process.

Me and my wife went there last week and purchased a Acura ILX, salesperson person was great on the other hand there was a 1k fee for not trading in a car which is ridiculous well we got that taken off because I told the person I’m paying cash I’m not financing the vehicle . Where I have a issue is that it is impossible to get in contact with service department. They were supposed to call us Friday to get front and rear bumper touched up and headliner repair done and a xylon coating installed my wife called Friday and was put on hold for 30 minutes, I then called Saturday countless times and got put on hold again several times, I called to speak to nick no response, called to talk to Richie no response or call back since salesperson said he’d be calling us for sure . I’ve worked at previous dealerships as a tech and I know for sure if this was brought up to my gm this would not fly at all

Maded my wife day got her new truck..her second one both bought at napletons palm beach acura so I am a regular here but only because of people like chris lynch sales guy went above and beyond around the moon and back to make sure we got the best deal would highly recommend him to make your dream deal come true..I am so grateful and appreciative of what hes done...good job chris! It was a total honor and yes I will be back ...best of luck to you with your deal

As a woman who has purchased many cars over the last 25 years, you never know if you are getting the wool pulled over your eyes or not. This was certainly not the case at Napleton Acura where I had the best car buying experience I’ve ever had.The sales pitch was polite and discreet not to mention quick and painless. This is due to the amazing service provided by Cristal and Chris. They both went above and beyond to make sure I got the right car at the right price and in a timely manner.

Manuel Cuevas was very professional and knowledgeable. Manuel made the scary experience of purchasing a car very enjoyable. We appreciate all you did for us! Thank you Manny!!

If you want a wonderful experience, great prices, and get in and out quick go to Al Rodriguez. He went above and beyond with everything. He helped us achieve the pricing that we came for and help us get our ideal car. He had so much patience with us through everything. I will totally come back here and recommend many here.

Chris and a Cristal provided great service! No scams or bait and switch. I got a great deal

Kevin at Napletons Palm Beach Acura took good care of us. He worked with his supervisors to get us the vehicle we needed for a mutually acceptable price. Ask for Kevin!Overall, the dealership is very professional and they did a wonderful job helping us through the purchase process and providing us a primped and pushed vehicle. My one complaint is that negotiations began $5000 above the listed price because of a handful of me add-ons that the dealer decided to install before selling it and without mentioning that in the online listing. Call and ask for the out-the-door price before showing up.

I just want to say that my experience buying my TLX A-Spec was an absolute pleasure. My salesman Mark Gawerecki was fantastic, he was so considerate and thoughtful, that he did everything that He made sure that I had the best deal. With the help of his sales manager Jason, I left feeling great and relieved fantastic customer service. Thank you !!

I had serious ongoing issues with a Jeep vehicle I purchased at this dealership but boy, oh boy, did Chris, Sky and Josh make it right in the biggest way possible!! They honored their fidelity to customer service by replacing the faulty vehicle with the same type of vehicle from another manufacturer even though it was truly Jeeps issue. SERIOUS PROPS to a company that cares!!

What a great experience I had, initially I cam into the store to look at some vehicles and was helped by a salesperson who was okay then I spoke to Al Rodriguez, I had an emergency so I had to leave but Al called me the next day to set up an appointment and I was able to bring in my co-signer that day we came in and he helped me get into my new (used) truck! He even followed up after the sale to make sure I was happy!! No one does that anymore for sure but he was professional from the first time I met him even though I couldn’t buy that day he didn’t get an attitude like so many people do he just kept working with me until I found the right truck and then was able to bring in my mom go help sign for me and got me a great rate for what my credit is and so then I was able to get the extra warranty’s because of all his help he definitely is an asset to your company if he didn’t step in to help the salesperson I would not have come back I will keep coming back as long as he is there he really cares about people ⭐️⭐️⭐️⭐️⭐️

Best place to get a car they include warranty on all vehicles !! They also have great vehicles. I highly recommend getting a car from them best service I ever had!!

Napleton’s Acura is the best… and they actually have inventory!!! I had Jeff showing me around all the cars I wanted to see and drive. This is going to make three cars that I buy from them. This time I purchased a new Acura and a low mileage used truck. The truck had some small cosmetic damage and Alvaro said no problem we can have that fixed for you. And I will say this was also the fastest I’ve ever finished final paperwork. 5 stars easy.

I had a fantastic buying experience! Everyone there is top notch! Got my new Acura RDX and I love it!

Denia was incredibly patient, kind, and helpful! She helped us get exactly the car we wanted, and worked within our budget. She was engaging, and incredibly knowledgeable. Highly recommend her to anyone who visits the branch! Thank you Denia!!

I have purchased 3 vehicles from Palm Beach Acura and they have the most outstanding customer service of any dealership I have ever dealt with. The sales staff is second to none my sales lady Denia was able to put together deals for me that more than exceeded my expectations I look forward to purchasing more vehicles with Napleton Acura

Napleton’s Accura is the best, and they actually have inventory. Kevin, my sales associate was absolutely amazing, very informative & made the process so smooth.

From the sales team through to finance the experience was great. We love our new RDX !!Thank you from NYC

Al Rodríguez Did a great job selling me a 2017 Jeep renegade. I recommend this dealership that honors its online price.

Great Service! Great Rates! Great Prices!! So thankful and happy with my new ride!!! Talk to Manual Cuevas!!!

Jeff Fisher helped me yesterday at Napleton Acura and he was so patient and really listened to what I wanted.This is a great place - ask for Jeff!

Typically I dread getting service at car dealerships, but then I worked with Kathleen who made it easy, simple and fast. I feel better having my Acuras serviced here then a mom and pop shop that puts the wrong oil in! You are paying for quality, and Kathleen makes that worth it! Short wait, friendly service. 10/10

Great dealership ! Great team ! Well ran ! They got it all ! Nick Henry General Manager is awesome !!

Denia is the best! We got exactly what we wanted at the budget we had in mind! Highly recommend

Best dealership I’ve ever worked with. They new all about the different vehicles and options which was a huge benefit. They were so nice which is a breath of fresh air. Thanks! Will return.

First and foremost I arrived at the dealership a little after 7pm and it was pretty busy. Right away everyone was polite and promptly wanted to help. My sales rep Ed aka David was precise and made that experience a delightful one. Will aka Billy was on point and made the transition extremely smooth. Joshua the finance rep was also extremely helpful. I was able to get a great deal and I wasnt there forever going back and forth with the sales rep. Im definitely buying another car from them in the future.

Came to look for a good deal and I got it. Jaron the salesman was fantastic in getting me a good deal. He tried his hardest to fit my needs. Thanks to AL for going through with the deal. I would recommend this dealer to anyone looking for a deal on new or used vehicles.

Burly the sales rep was great! Its just that he had his hands tied. You guys have too much additional fees added on when customers actually get into the showroom. What a waist of time. We got a better deal on a better 2018 IS300 with less mile at Lexus Of The Palm Beaches down the street. This is the second time and the last time I attempt to do business with any Napleton dealer. Thanks but no thanks.

Excellent customer service and care! Very happy with my purchase! They went above and beyond by providing me great care! Thank you Jason, Josh and Mr.Burly!!! You guys are awesome people! Definitely I will recommend this dealership to my friends!

Three days ago I purchased a car and was told it would have new tires, brakes, and be detailed and ready for me to pick up along with my paperwork two days later. I drove two hours to this location to pick up my car only to find out it had not been touched. The service had not been set up by anyone. No one bothered to call me and let me know. Crystal the manager, offered me her help and had the service guys start working on my car. When I picked the car up not only was it dirty and never detailed but it had no gas left in it for me to drive off the lot for the first time. Not only that, but my sales guy Kevin was off for the day, my finance guy Mike was off, and no one had arranged for me to get my documents. I text the manager Crystal and was told that she would either email me my documents or overnight them on a USB the next day. It is now the end that day and I have not heard from her, she wont return any calls or text messages and the dealership is now closed. I find it hard to believe that it is legal for someone to purchase a car and leave with absolutely no documentation. I purchased my first car and feel completely let down and like I need to contact a attorney. By all means, stay away from this sketchy business.

I’ve been “wow” (in a positive way) by Napletons Palm Beach Acura. They listened to me! I brought in my 2019 MDX with a bad flat tire and I left home with peace of mind in a brand New 2020 MDX. The dealership made me feel welcomed, the service and the attention to my needs were met beyond my expectations. I didn’t feel pressured or rushed. Salesman Burly and manager Chris - both professional, polite, understanding, and accommodating. They were able to find me a vehicle that suited my needs, they are amazing! They made the trade-in experience quick, smooth and stress free. I will recommend them to anyone!

Got off to a rough start but showing up in person seems to make the difference if you have the time, but still a bit aggravating. Not being able to reach anyone when you need them by phone-and actually speak to a human- seems to be a well known issue. Thankfully, my loaner issue was resolved today and things on a better path. My suggestion: when you are dropping your car off for service- get more than your service advisors phone number. No one at the dealership will answer your call once you leave, except a service scheduler and they are not even at the dealership so they cant help at all. My service advisor was hit or miss, mostly miss. Pretty hard to communicate when they dont answer, their voicemail is full, and its their day off, but it was the only number I had. Like I said, things are turning around as far as communication, but make sure you set yourself up before you leave. I highly recommend Richie; excellent customer service, dedicated to make things right. This is my third Acura. If only the service was as consistent and as sharp as the sales.

If there was a negative five star review I would rate like that. These people have had my friends Acura 98% of the time since JUNE! No loaner, they change their minds all the time about what extraordinarily expensive thing is wrong with it, they broke her door, and they apologize. And apologize. And dont fix it. They are the worst. Ever.Update 912/21: If you read the response to my original review you will see that the GM asked me to call. My friend called and left a message and said it was in response to his reply on this review. Its been 2 weeks and she has never heard back from him. This solidifies my original claim that this dealership is the very worst ever. Since then she has been able to complete on her own what they quoted her $4,000 for at a cost of under $500. Never take your car to this dealership. She has been a customer there for 13 years. Shes also left several messages for the service manager Dave who never responded once.

Jaron is the only one i trust i got a high end car here because it was hard to locate the first salesman from new jersey who is one of the managers tells me i have to have a trade in or buy the sealant for my car to purchase the car which is not ethical the sales lady didn’t know anything a young girl she just snooped around to report to him they didn’t keep there word at all while jaron stepped in and got it done very honest and keeps you informed of what’s going on

I have been going to Napletons Palm Beach Acura for about six years and the experience has always been great, this last time it was EXCEPTIONAL!!! When you deal with someone like Kathleen Howard you stop looking at price and focus only on value. Kathleen honestly made my day better, she has an amazing attitude and great energy!

Great dealership. They got me at a monthly payment that I could afford and also gave me a decent about for my salvage BMW 2007 3 series. Jason worked his magic with the payments. Julian is very professional and he also help me with getting my new car. I highly recommend palm beach Acura.

Kevin Rodriguez was very kind and accurate. He knew exactly what was what and did everything efficiently. His service was top of the line. I will be recommending him to my clients as well. Thanks Kevin! Keep up the good work. BLESSINGS!!!

This dealership people are cheater.They gave us very lucrative price of vehicle and 1.99% interest rate (through email). When we reached there after driving 2 1/2 hrs, first they informed that there is price increase of same vehicle. Then they agreed to given price by adding hidden cost about $ 2,000.00 and offered loan from them at more then 10% interest.I firmly request all the customers not to buy any car from them, or if you are willing to be cheated.

We had an amazing experience during the car buying process with Sky and Kevin Rodriguez! They were super knowledgeable and patient with explaining features of the car and getting us the best deal possible. Also had a great encounter with the manager Al who worked with us to make sure we were satisfied and comfortable with the purchase. Highly recommend this dealership and the salesman we used Sky and Kevin!

Best dealer ever! I had the opportunity to upgrade my car, such an amazing experience! The staff is really attentive, specially my sales man Kevin. He’s the one to go to if you want the best deals!

My recent experience in Napletons Palm Beach was excellent. The Sales Associate Denia and Eilyn (Exchange Manager) were really friendly and helpful. They filled my expectations. Would recommend them to anyone.

We bought a certified pre-owned TLX. Hats off to Al, the General Manager who worked to earn our business. He was very straight forward, honest, low pressure, and took good care of us. He sought ways to accommodate where possible. Jerome the sales person was very helpful and showed all the car features and was very kind and patient.The finance manager Joshua was also very clear and answered all our questions, verified the numbers, and helped make the process fast and painless, and sought ways to add value to our overall experience.. Overall, thankful for a team that made us feel like the customer is still important.

Update 2: Received half of promised reimbursement! Shady stuff!Update: Cristl reached out to work with me and is in the process of issuing a reimbursement. Happy with this level of customer service!Deeply disappointed with these guys... Agreed on an out the door price and in the financing they switched it up and added over $1700 to the loan. I didnt catch it unfortunately and am now stuck with the higher loan. Dont trust these guys and read everything super carefully at the end...

This place is amazing. Great staff and management. They work with you here. Bad credit, good credit and great credit, the deals are unbelievable. Dream of owning a luxury car this place has the best deals in Florida.

Great dealer experience!Recently picked up a TLX after months of thinking and thinking. Working with Macy during this time and her incredible commitment and consummate professionalism with her clients in seeing they get the car they desire, seeing the process all the way up to Derek to approve the deal made this car buying experience worthy of attention. Its worth a visit to see Macy and Derek if an Acura is your choice !

I have to say I received amazing help while visiting for an oil change. Kathleen was her name, she was helpful, and respectful throughout my visit making sure myself and vehicle were taken care of. 😌

I was assigned Linda as my Salesperson, and let me tell you.. she was so sweet and so Funny! She made the entire buying process easy and laid back and fun! I am so happy I went here, from start to finish, i was able to get the Car I wanted, not get oversold, and everyone was so easy to work with. I would definitely recommend Linda for your Car Buying needs, and will be coming back!

Napletons Palm Beach Acura continues to prove that the art of GREAT CUSTOMER SERVICE is not dead. I have come to rely without fail on the service team that has yet to leave me disappointed. From Margy (the best), Kathleen, and Richy, the team is fantastic. They always strive to provide the best service. When I consider making a new car purchase, one thing that keeps our family coming back is their attention to detail, patience, and concern over our familys vehicle needs. We are so thankful for the Napleton team and will continue to make Napleton Palm Beach Acura our home for vehicle and service needs. In a world with so much uncertainty, knowing that we have a reliable company that we can ALWAYS rely on is something we cannot walk away from. Knowing that I can hop in my car and safely make it to work where I serve students and their families is priceless. If your family is looking for a place that CARES make them your home, I have referred family, friends, my former students, and their families because I know they are in good hands.2021 Palm Beach County Teacher of the YearFlorida Teacher of the Year Finalist

1st of all Napleton Acura are the worst. They are liars and not trust worthy. After requesting info on there 2020 Acura they even sent me a personalized video message with my name in it. Insisted that I come down to see the car. Sunday 8/1/21 received a call around 9am asking if I could stopped by that day for a test drive. After 2 hrs of driving got there around 11:30 am. The greeter greet us than asked us for info and said will go get the key. Bringing another man saying this is the boss and the car was sold but could not really tell when it was sold. He lied so much about he’s going to pulled the tape and see where the confusion was. The car was listed for about $30,000. They bought a key and said that’s available, we didn’t like the one that they showed us. To my great surprised the car was in the parking lot with all the others. When confronted the manager said it was sold yesterday but forgot to take it off the market. If sold the car was supposed to be by the service department not in between the other cars. There was not even a piece of paper on the car stating sold. Guess what now they increased the prices by $4000. They are not honest at all. Being is business calling for honesty. Very disappointed after call me home and have me drive for 2 hrs and lied this is a shame. Since the guy lying was the manager what kind of employees work for him. It was a tricked to get people to come. Shame of Napleton Acura. Acura is a fine car you guys are ruining the fine name of that car.

Absolutely horrible! My son purchased his very first vehicle and no sooner he got home we noticed that the door lock had been tampered with. My son immediately notified the sales guy and no response. Took the car back to the dealership the following day and the sales guy blew us off and sent us to the service department, he never even made an attempt to help us. Service advisor said they needed to order the part and it would take 5-7 days and gave us his number. 16 days later, no call or updates about the part. Called the service department and advisor directly a total of 10 times, no response and no call backs. Not the service we were looking forward to at an Acura dealership.

Phenomenal service and good excellent professional from Mr. Kevin Rodriguez helped me every step of the way from when I entered to leaving out with the care I wanted. If your looking for any car at Napleton Acura in West Palm I highly recommend you get assistance from Kevin Rodriguez. You will not be disappointed.

Denia was who helped us trying to get our car! She was amazing. She went above and beyond to help us get the car we wanted. She also kept an eye on us he king on us at all times while we were waiting several hours for paper work. She was great helping me understand my new car, setting safety up and giving us all the great tips that she knew would help us!!! We are so thankful to have been able to work with her!!!We also met Jason who did his best to help us knowing we had been multiple times to other Acuras and have been told misleading information. He listened and understood us helping us walk away with a new vehicle knowing our baby girl is due to be born in ~ 3 weeks!

I came in for my scheduled oil change and Kathleen provided me with a good service and an excellent attitude. I was in an out within a reasonable time. The people at this Acura dealership make me want to keep coming back, for all the right reasons ofcourse. I love my Acura and I love the service!

Great place to visit. Customers are treated so special that you feel welcomed the minute you walk in. Great job to the staff Specially the VIP manager she definitely makes the experience VIP. Its great to deal with people that will go the extra mile to make sure that you are taken care of no matter what it takes. Exceptional care and attention to detail. I will 100% be going back to close the deal!!

We purchased my daughters first vehicle today and I have to say it was a very pleasant experience. Denia Aponte was very professional and attentive, we felt very comfortable with her. She answered all our questions and provided excellent customer service. On the financing side Jason and Josh were very professional and very informative. The team was eager and ensured we were happy with our purchase. I would definitely recommend this dealership to all.

Best experience ever!!!! I was dealing with maintenance expenses on my old car without realizing the total expenses i had for the last 3 years. Thanks to Eilyn i open my eyes to the reality and i ended up trading my car for a great value and enjoy a 5 years newer car with warranty paying almost the same payments i had with my previous car. Happy customer!!!!

I recently purchased a vehicle at this location and I must say, the experience was awesome. Mr. Jaron & Mr. Joshua were very welcoming, polite and helpful. They ensured that I was happy with my purchase and I would definitely recommend this location.

Absolutely terrible dealership. They try every move in the book, bait & switch and all. Terrible TERRIBLE. Dealership, please do not stop by. I know sometimes people read reviews and think “it might not happen to me” but listen, the 5 star reviews on here are just here because they practically beg you to give one. The real ones are all the one stars.

Ever since I got my car back in October they were super nice at first but once I picked up my car they only gave me one key. Even if it’s a used car they should provide you with a spare key at least at other dealerships they have. You would think Acura being a more “luxury” brand they would. I asked the salesperson and all he told me was they only had one key. I spoke to someone else when I got my car serviced they said they would talk to their manager and call me the next day and they NEVER did of course. Very disappointed with this dealership.

Late last night at the dealer…. Cristal and the other ladies made it all worth it. My children were happy driving home in luxury. Thanks Again. I must add that I’m so happy with my purchase it’s been a month and I’m still feeling like a Vip. Cristal, you strive to make every experience worth it. You are an asset to the company.

Kevin Rodriguez was an amazing help with me getting my new car. He helped me with every question that i have asked. He is wonderful. Very kind and polite.

Al and Steve took very good care of me! Would definitely recommend them!

The only good thing about this place was a salesman named “Jean”. I was promised over & over again that my price was going to be 345 a month for my car, and was told that even while in financing. Then as I’m reading the papers to sign I see it says $365 a month and all of sudden nobody remembers the number $345. All I got in response was “okay I must’ve messed up, but it’s $365” and they really try to get that bait & switch tactic on you. It’s ridiculous. DONT come here. The ONLY good thing about my visit was meeting and working with Jean. That’s it.

Bought my first car from this dealer and I definitely recommend Daniela our salesperson and Chris the sales manager!! We went to Chris first and he did not sugar coat anything-clearly told us what fees there are and what we were going to pay for in total; gave us a clear breakdown. Also gave us a great price. It was relieving, the first dealer that did not lie or add any additional fees. Daniela then handled everything from onward and did a great job! My car had a minor issue with the windshield and they handled it well. You wont be disappointed with this dealer :)

Referring to Chaitanya Patel review, I have to say you are 100% correct about their nasty behavior. I wish your review was written 5 months ago so we could know what to expect and a lot of money would be saved. They are definitely cheaters and liars. From salesperson to the Rasta man who sprawls around the office like he’s a manager. They are scam artists and hope the Feds catch them in their illegal acts of conduct. For us the car that advertised on the website is to lure you in the office to con you into buying junk. They have several hidden costs that are not reported to the Internal Revenue Service at the end of the year.

Purchased my second CPO from Napletons this past week, Mark G. did an outstanding job from start to finish! Between my wife and I we have purchased/leased 6 Acuras from Mark. Marks been there as long as I can remember and hes always treated us right!

Staff was absolutely incredible. They made our sons first big purchase super easy. We will definitely be recommending Napleton Palm Beach Acura to our friends and family. Thank you CHRIS and JASON.

What can I honestly say, my guy Fabian definitely came thru for me. My wife and I drove from Tampa to this dealership (3½ hrs) looking for a specific vehicle and when we arrived we were greeted by Mr. Fabian. We were told we wouldnt be able to get the vehicle but he fought for us, it was a long battle but we ended up leaving with the vehicle. Fabian was genuine, honest and kept us in the loop every step of the way and I for one am very glad I got to work with him today. The dealership has gained a loyal customer because of him and we would do it all again. I highly recommend anyone that sets foot in the dealership to ask for Fabian, he will get the job done.

Cristal provides an excellent level of service in her position. She helped the purchase and servicing of my new vehicle flow seamlessly. My family and I traveled far from home and Cristal took care of all the issues with our vehicle making our family want this to be our home dealership.

DO NOT GO HERE!!!!!!! They give you FAKE KBB on their cars!!!! The manger is lousy. He never introduced himself upon his approach and was extremely rude to us. No type of customer service at all with us. Don’t waste your time with these people. If this is the type of customer service Acura gives… I don’t want to buy from them. Train your people better ACURA!

EDIT... Cristal has contacted me and is working to fix the issues that I had.. at this time I am hopeful that everything will be fixed to my satisfaction.I wish I had read ALL of the reviews before I drove 4.5 hrs. BAIT AND SWITCH, is all I need to say! These people are straight up fraudulent! I have called 3 times and left messages. Contacting BBB will be next if they dont fix my issues!

Poor sales staff. Inquired about vehicle and acted like it was a burden to give me any info. Said sales manager could call me but car would be sold before then so why waste my time. I know inventory is tight right now but eventually supply and demand will right itself and with sales skills like this you might have a lot of vehicles on your hands.

My mom and I had a wonderful experience yesterday at Palm Beach Acura. Mr. Berry the salesman was awesome. He provided my mom and I with great customer service. He treated us like he knew us all our life. He was Awesome with helping us pick out my first car. Thank You so much Mr. Berry!💙Josh you were so nice to us yesterday you went over and beyond to get me on the road yesterday. My mom said it never been so easy for her to purchase a car in the past. But you made it very easy for her yesterday to purchase my new baby. Mr. Josh keep doing great by other and the lord will continue to bless you. 💙

Just bought a car from here! Staff was helpful and Kevin was our sales guy! He was very friendly and stuck with me through the whole process! Recommend

Bait and switch, completely wasted my day. Look at the reviews this a common tactic from this dealership!I agreed paying listed price, plus dealer fees I asked about specific trade in value and removal of some additional dealer fees. I was told over and over again that they would take care of me since I was driving from almost 3 hours away, but in fact they wanted to give me less for my trade in than my local Acura dealer.After telling Al Shalaby that I wont take less than the local Acura dealer (14K) for my trade in, he said that OK we can move forward with 15K trade in value, then after being at the dealership for 4 hours they show me the final paperwork with 13K for trade in value! I had also requested additional dealer fees to be waved. They had 599 dealer fee, and a around 2500 advantage fee which I would not pay. The documentation fees, and tag fees etc are also very high. If you go there expect to pay 4-5K in additional hidden fees, plus your taxes from this unethical dealership.2-4K more than agreed upon may not be a huge amount, but I wont deal with unethical people.

Al Rodriguez was informative and very kind. He answered all of my questions, even the ridiculous ones. He made me feel comfortable and confident in my decision. Thanks Al!

If I could give negative stars I would. We called ahead to see if the car we found on line was there and had the options that were stayed on line because, while we live over 2 hours away, we were 45 minutes away at the time (still too long to travel for no reason). They told us on the phone that the car was there - we get there to find out that the car was sent out for auction.Then the salesman asks us what we want, we tell him that we only want something very fuel efficient with adaptive cruise control. He then proceeds to show us a bunch of pictures of cars and say how about this. When we asked if it had what we needed. He just said, I dont know and went on to the next car. We then decided to go out to used car lot ourselves, because he was helping us not at all and there were no stickers on the cars. After that we just gave up and left.

My recent experience in Napleton’s Palm Beach Acura was fantastic. Jeff was the sale’s person and I believe I was his first sale. He was nice & since He was new, I had to negotiate with his manager, and he did his best to get me the best deal. The finance guy Josh was surprisingly nice & helped me get the best rate 😊. Overall experience was amazing, and I would recommend them for the excellent service.

I cannot put into a short paragraph how amazing Kathleen my service advisor was! I stopped going here due to a previous bad experience a few years back, and even bought my car from a Acura dealership another 30 mins south of me because of that. This however was not the case yesterday. I didn’t have to call or worry about someone following up with me because she was on top of every aspect. She even ran out in the rain to get my car because nobody else would do it, literally 5 coworkers watched her get soaked… I had to get a manager because that’s just not cool, because someone else parked a car in front of mine, so she was going to have to move that as well in torrential downpour. Luckily the manager stepped in and made someone else grab my car. Needless to say you can see that she goes above and beyond and truly cares about the customer experience. If I could get her as one of my employees I would in a second! Make sure you appreciate this talent, because it is RARE these days!!

Went to Napleton Palm Beach Acura to see their New Acura TLX Type S demo unit. I was greeted promptly and was introduced to Aisha who is one of the sales representatives at this location. Aisha went above and beyond to provide a positive experience for me and my friend who was with me. Aisha answered all of my questions and had a positive attitude the entire visit. I will definitely be coming back to see Aisha and would highly recommend going to see her if you plan on paying a visit to purchase a vehicle here. You will not be disappointed.

I want to thank al and Alberta for getting us into another and lower payment we are so happy thank guys we love you

Our sales rep Marlene August was awesome. We purchased a vehicle last week. Marlene called my wife to follow up. We are happy with our vehicle but it was missing an accessory so my wife asked Marlene if there was one available. She was under no obligation to help us out any more but she promised to order the accessory and ship it to our home. That is what I call above and beyond. We will certainly purchase from Napletons Palm Beach Acura in the future.

I fell in love with my new RDX. It has everything I wanted and needed. If you are looking for spectacular service and a beautiful luxury car. This is the place to go! Denia was very knowledgeable about the cars and took excellent care of us. I highly recommend that you speak with her and Jason! They will take good care of you! Thank you guys again !!!

My boyfriend and I were shopping for a used Acura and I cant say enough good things about Nerio the Salesman and Joshua the Finance Guy. Nerio was really helpful in getting us into a deal/car that worked for us. Joshua especially was AWESOME during the final paperwork process. Super efficient, covered all the bases, personable, just great. At one point my boyfriend noticed that someone was outside sitting on the hood of the car we were literally in the process of buying and Josh JUMPED up and RAN outside to get them to move. Truly a great experience all around. Big thank you to Napletons Palm Beach Acura!!

I was surprised how smooth and easy my purchase of a preowned car was Our salesperson Gustavo was welcoming, friendly and professional.The Finance Manager Darleen Perez found us a great rate and a good deal on an extended warranty as well.I become a customer for life when provided with this level of service.

Fantastic straight-forward service. The staff was very courteous and forthcoming with all the details and provided lots of additional savings. Be sure to see Macy. She was a tremendous help in getting us EXACTLY what we wanted in a new car!!

I bought a used 2021 TLX earlier this week and had an amazing experience with this dealership. Everyone was great and very nice, but Gustavo especially was extremely helpful throughout the entire process and even made sure I had everything done to my liking and expectations. It was my first time buying a car but I honestly could not have asked for a better car buying process. Will definitely be telling people to come here. Thank you, Napleton’s Palm Beach Acura!

This was worth my 1 hr drive. Lip was quick and made it happen! Had some credit issues but it didnt stop the team! Kudos!!

I just purchased an RDX 2 weeks ago and I could not be happier with my purchase. My salesman, Jeff, was very helpful, friendly, and not pushy at all. All of my questions were answered. Everybody at the dealership was very friendly and welcoming. If you are in the market for a new or used Acura I highly recommend Napletons Palm Beach Acura. Be sure to ask for Jeff.

A sales specialist Denia helped me out throughout the whole process and treated my mother so nicely thank you for everything.

My experience at Acura was excellent . Kathleen was very helpful and knowledgeable .Quick response time and very attentive. By far one of the best experiences I have had .

Love the Napleton store, Denia, Jason and Josh were outstanding! I just got my third vehicle there and Definitely will do business with them again!!!

Buying a car at Napleton was nice experience from the moment I reach the dealership. Environment is very welcoming along with their customer service. 5 out of 5 I would recommend a friend.

I definitely recommend this dealership, loved the experience all together everyone was friendly!! Jaron (the sales man) was very helpful and managed to get us exactly what we needed. He was very patient and did a wonderful job. Overall had a great experience.