Update: For obvious reasons, I am not using my real name as retaliation against myself (as a current employee) will most certainly occur. I am thorough and honest in my below review and many others will stand by my words and agree. Something needs to change and it starts at the top - this isn’t the 2000’s anymore.USSI does not take care of their employees on-site or care for their health, they make rules for “some” of the employees and do not enforce those rules for the rest, especially regarding mask use in the office. They pay employees the bare minimum which results in a extremely high employee turnover rate - and unable to retain the people with the skills and talent they NEED to keep to keep their business moving.USSI management: pay ALL your employees a living wage - not the bare minimum. Treat all your employees like equals, not different classes. With the current economic situation, you will soon see the devastating effects on your business long-term due to greediness and careless actions. If you want to retain great employees (that will in turn take care of your customers), you must pay for it and keep everyone happy. It is impossible to even rent a home/apartment with the wages they pay, let alone take care of a family.

As a FORMER employee. Stay away from this place. My training was sitting with a person and basically just watching and learning. I didnt learn anything. From what I can tell they dont train you. They just expect you to know everything and anything about dealing with technicians and TV repairs.Then when I went to take my first call. Im pulled to the side and told youre not a good fit.REALLY? BECAUSE I HAVENT EVEN STARTED. How do know that before I actually work. That sounds fair? How do you expect people to work and know what theyre doing when you dont give the proper training? Your company and management is a joke😂

Currently too much runaround on getting a repair scheduled on a dead Samsung digital signage display. Its not exactly a mission critical repair for us, but something as simple as following up with us after the date Samsung mentioned should be a critical part of their mission. I went back to Samsung Business Support to see what they can do for us. I wasnt going into this expecting next business day replacement/repair, but I was hoping for something better than next business month.

Worst place I have ever worked started out great till the supervisor thought that constant bullying and clicks where ok. Best thing I ever did was quit that job not only did I quit that I gave myself a $400 raise love the job I have now have the best support I could ask for thank you for being such jerks

Extremely rude customer service and inept at scheduling.Thankfully Sunbrite associates are now helping me. I sincerely hope they reconsider using this company for technicians in the future. Im not sure how they keep getting business when they consistently cancel tickets and fail to schedule

This has been awful. Not only did the misdiagnose my repair and charge me in advance, they have yet to refund my money. They were at my place and their labor rate is $225 for 15 minutes of work. They have the parts in hand new and unused and have had them since the day the came for repairs on 3/1/21, mind you the pre-payment for services was made on 2/16/21. The tech was great though and found the true issue. I requested a full refund and was told NO only parts, and as of today, this still has not happened. I have filed a dispute with my credit card company.

The price to have a screen replaced on a monitor will cost you more than you paid for the monitor originally - dont bother going through the process - complete waste of time.

Doing Business with them is always a problem, no clear instructions, clients always have no idea what they are getting into.When you work as partners you should do jobs as good as we do.Hopefully they improve there services

Technician looked at TV for repair, said he was going outside to wait for his partner, then completely ghosted us. Did not knock on the door like he said he would. The phone he was using went directly to voicemail, no response to texts. Made no repairs on the TV. Customer service giving phone number after phone number to try to figure out how to resolve. This is not a reasonable way to run a business.

Seems like a racket... e.g. They get Samsung repair tickets, dont do the repairs, get paid anyway. Shame on USSI, shame on Samsung. Will return products and shop different brand.Update - after some back and forth between USSI and Samsung, a local repair person contracted to USSI contacted me to setup an appointment. He was super helpful, konwledgable, personable. Great experience with Game from USSI Global. 5-stars for his performance, but 0 starts for the Samsung/USSI ordeal that most people wouldnt tolerate.

Ive literally never been within 100 miles of this place or used any of their services so I have no idea why it popped up as a place Ive been

Once Samsung took care of their side, USSI was very good in ordering parts and scheduling service as well as doing the repairs

Terrible customer service, no follow through, no apologies for errors and they rarely return phone calls. They even hung up on me when I asked for a supervisor

Thank you for the opportunity!

Honestly one of the worst companies to deal with. Customer service is terrible; they lie about returning phone calls so they can cancel tickets. Will NEVER buy a Samsung product because of them.

Worst experience I have ever had with customer support. If you have a broken product USSI is the company Samsung uses to fix it. You get ticket #s and they send you back and fourth throughout the company. It has been over a week and I have had to use 5 ticket #s without a solution still. This place and their service is terrible and they refuse to help you without the correct reference #s..............

I left a message and they never returned my call

I am a relative of someone who works there, and lets just say things definitely have changed over the years, and not in the right direction

They call you and put you on hold. Ive dealt with them multiple times and hated every bit of it. I wont buy a Samsung just because I know they contract them out for repairs.

Very professional

High quality company