The distance between the door and the front desk is very short so lines often end up going outside. Other than that the employees are helpful

Ali was so helpful with something that should have been so simple. Personally I was extremely frustrated but she was extremely patient with me.

Almost every time I’ve been in there the staff has been very friendly and helpful. I was even encouraged by one of the previous store managers to apply for a position if I ever found myself between jobs. I have reason to believe they would go out of their way to help a customer, and would be willing to listen to their concerns, if they felt unsatisfied with a previous visit.

The employees are always friendly and efficient. A few weeks ago I went in to drop off a package, and I observed the employees taking great care of an elderly woman who wandered in and didnt know where she was or why she was there. Luckily her husband came and found her eventually, but in the meantime the employees had given the woman a bottle of water, a warm coat, and a comfortable chair to sit in. Good people are still out there!

Someone needs to Ali some customer service skills. I was trying to ship a box and she gave me so much attitude because I couldnt find the address quick enough for her needs to go back on the phone.

This store should post their hours as OPEN WHENEVER I have driven up to the store 30 minutes before closing and it is locked up.I arrived at 8:25 one morning and 3 cars were also waiting, at 8:35 still no one then a few minutes later this young kid saunders in with a backpack on, opens the door, then goes back and opens up the big wrap around cage just enough for him to squeeze through, takes his backpack in back, comes around and turns on the copy machines, goes back behind the cage into the back again, then comes out and plays around with the cash register with this strange scawl on his face that looked like he wasnt sure what he was doing, by then people were standing in the store waiting to get helped, he not once said a word to anyone.he still had the cage to roll back and who knows what else, I just walked out.

This particular UPS store is amazing. Tristin helped me so much with a last-minute wedding print that needed to get done ASAP. She went above and beyond and both me and my soon-to-be wife appreciate it. Thank you thank you thank you!!

We needed to make 25 copies of a PDF we had on our flash drive. We had to swipe our credit card before using the computer, which wasn’t even working properly. I tried multiple times to print the PDF, but kept getting an error that the program needed to be closed. I didn’t realize we were being charged $0.25 per minute. After 8 minutes and an employee helping us, we finally got one copy to print, which it printed incorrectly and on the wrong paper. After saying we’d do it a different time, we were still charged over $3, even though their machine wasn’t working properly. I could have had it done in 2 minutes or less if the machine was working properly. The fact I was charged for time wasted because THEIR machine wasn’t working is absurd to me. I will not come back to this location.

Not helpful staff

Horrendously busy with one worker

I had an Amazon order to return, and the smiling, polite clerk handled the transaction helpfully, quickly, efficiently, and kindly.It took very little time and I was on my way.FIVE STARS!!!!!😊

Went in with a little idea and met Bekah! This wonderful young lady is so personable, relatable, and she just knows her product, knows her services! I couldnt tell you how pleased I was to not only do business there, but I look forward to working with her again! Bekah DESTROYED my expectations and I will definitely be a returning customer. My faith in customer service runs strong because of her!

WTH. I get there at 6:54pm and they were already closed. Lovely on a Friday and I pre paid for an order to be sent out today. Thanks UPS ...

If you are looking for a job this isnt the place. $9.50 an hour for little hours.

Kyle was great to come outside to do our Notary for us.

The customer service is nonexistent with this place. Take your needs elsewhere. Kaylee is disrespectful and just plain rude.

The management is disrespectful to the customers. Had an awful interaction with her. Not manager material.

Good service, good office to return my Amazon packages. I just don’t like that sometimes I’m waiting 5-10 min and they just make me wait 🤯

I normally walk into these stores and the employees are on their phones, agitated, and very resistant to being friendly and helping out, but this store i went to today changed my whole opinion on this industry. They were all instantly and proactively willing to help right when i walked into the door. I worked with a guy (has a beard, brown hair) who helped me figure out the most affordable prices for everything and got things taken care of accurately and quickly. Never thought I’d say this, but i look forward to shipping things now 😆. Thanks for your help guys!

I’ve had a box here for over 4 years now. I’m satisfied with the customer service I receive. Kyle isMy dude and he leads by example. I drive fromBluffdale to pick up my packages because of the quality service. The other staff has been great as well.

Very unpleasant experience. I was making custom business cards and needed them sent to a “very important client.” Trishy was very unhelpful. I’m sad about my cards not arriving. Thank you.

First time I have ever used a ups store! so wonderful, service great, cheaper then I thought, and there in two days. I was so pleased

I have never been impressed by the people at this store - Not for shipping or for printing. Two stars for not being overly helpful but for not being awful either. Suggestion to others - go elsewhere if you need printing done.

Quick & easy drop-off for a package with already paid postage.

I run my own sharpening business. I have product and equipment shipped to me all over. With so many thieves stealing packages from porches, having is a PO box is essential to my business. I previously used another location which gave one of my packages to someone else. This does not happen at this location.

The people at this store are very nice and have done the best job with my packages. They are the only people I trust with my stuff to mail. I sometimes send art and manuscripts, so this is very serious. Honestly, there is no one else I would trust. This is the best place in the whole state.

One star for misleading information....twice.For me, it was a staffer asking if I has a UPS My Choice account and can she have my email address to look it up. Not being able to remember which email address I had used for my UPS account, I provided one. Instead of saying nope, thats not the correct one, the staffer said, yep, thats correct and unbeknownst to me, created a NEW account on my second email.By the time I got home, I received an email saying, Welcome to your NEW UPS My Choice account. So now, I have two accounts; The store staffer straight up lied.Next, on another time and day, my girlfriend went to pickup a package.This time, a different employee than the one I had, asked her for an email address for her receipt of package pickup.She too when arriving home found a new email headlined, Welcome to your NEW UPS My Choice account. She didnt WANT an account.This happening twice by different staffers suggests its management pushing them to get people signed up.Why not just be honest? Dont lie and mislead.

Says open until 4 on sundays. THEY ARE CLOSED SUNDAYS. please update your info UPS

It doesnt matter what you go in for the staff is always helpful and very knowledgeable. Ive sent faxes, mailed packages, had copies made and on and on and have always be treated so respectfully !

I entrusted them to ship a television. It was found that this store packed the tv improperly and it was delivered broken, shattered, and inoperable. This store will not take care of your products and will also do whatever they can to keep from paying you for the damage. It took 5 months to receive the money owed for the damage. Avoid this store and UPS in general if possible. They will take advantage of you and provide you poor service.

This is one of my favorite businesses ever. I return allot of amazon packages and when I come here the people are so nice. Norma is so sweet and makes me feel like she is a friend when I come here so I felt compelled to tell everyone about this place. Seriously, usually places of business do not stand out that much to make you want to gush about them, but every time I come in here I leave with a smile and feel fuzzy inside. All the people working there are full of super nice energy. I saw a woman who was very rude for no reason and mad about something in her personal world on the public computer so she began to say some curse words to the employees as well as customers around her. It really made me uncomfortable to see since it was like she was trying to start a physical fight with everyone around her. I thought this was noteworthy to mention because Norma was so nice to her and handled her with genuine kindness to try to help her. It was the coolest way I had ever seen someone handle this situation. Usually when customers begin threatening and cursing at strangers police need to be called. My heart was pounding to see her insulting everyone as if she were on a drug. I have seen things like this before but I have never seen anyone handle it with such diplomacy and sweetness. Norma smiled, did her best and was so nice that the woman was diffused simply because she was unable to satisfy her desire to fight. I have never seen such a great example of killing someone with kindness. It is making me smile still to see such truly nice people in the world like at this ups store. The woman even called me names as I went to my car and sat there as though she was unable to accept that no one would be rude to her back. I have never seen such a situation handled so beautifully, and I used to be a flight attendant! I am going to be extremely nice like Norma if I ever get into a situation with a tempered person of unstable nature like this. It is worth it to come to this store from anywhere because it is always a perfect experience. I am telling you, I am not often impressed.

The service here is top-notch. Very customer oriented with friendly faces and great management. I also love the location for convenience.

Need more help behind counter, wait was to long.

Busy location most the time but all the employees ive interacted with are great!

Not open Sunday. Update your listing to prevent issues for your customers.

I use this location all the time and always get excellent service.

Wanted to overcharge me by $10 compared to an identical shipment last week.

I did an online print order a few days ago and never received a notification that it was ready for pick up. I checked on the confirmation emailed I received to see what the status of the print order was and it took me to the home page.If they can’t manage documents, then I want nothing to do with them. Never using UPS again.

Always been super helpful when Ive gone in. Quick and easy.

Not helpful with Amazon return.

Always awesome service! almost always a notary there to help.

I’m already paying for the shipping.... I have to pay for a shipping label too?