I had a great experience renting a sod cutter. Everything went smoothly.
Alan from the tool rental was very helpful and found a good tiller for my backyard, he even told me to bring it back with a full tank of gas as I got it. Once I brought it back I was told there would be a cleaning fee, I absolutely understand if the machine is dirty, however I was never told this during the rental process or I would have spot cleaned it myself, so instead of taking 10 minutes to clean it if I would have known about the fee, I ended up paying $75 extra which was higher than the rental itself for them to clean it. I felt a bit sad about jt, however when I called Rita at the same department she was super kind and totally understood me, she even refunded my money. Her customer service skills are what everyone should have, I would absolutely recommend this place. Just please read the agreement and know if you bring something back dirty you will be charged.
Poor service. They charge for rental that break down due to their poor maintenance. Never renting from them again!
Double charged for deposit. Rita said they have been having multiple problems with double charging customers and all that could be done is to call my bank and dispute. And this was after being on hold to even talk to someone for over a half hour. What a pain!
Called for to find out their inventory on a trencher was instantly put on hold for over 20 mins. Gave up! Home depot always leaves me disappointed.
They were helpful when I need to rent tools to build my deck. Helpful staff
Watch out for these blood suckers will charge you a cleaning fee on the rentals whether you clean it or not. Clerks have a really bad attitude about it as well. Andrew is just clueless about most things. Will not rent from this location again.