Awful experience. The manager was rude, he did not offer us any help, it was one of the worst customer service experiences we have ever received. You do not want to work with this store. We could not believe how dismissive and uninterested the manager was. Once we left, we could see him smiling on his cell phone at his desk. He was clearly more interested on his own phone than helping us. We were going to buy two new iphones as well. Lost business!

I visited this Verizon in an attempt to get my service restored,the bill was fully paid. After waiting in line for well over 15 minutes I was privy to another customers conversation with a service rep., He continued to give reason why he could not resolve her problem, mainly because Verizon doesnt solve problems on weekends, and regardless of her request for some solution he persisted in his effort to get her to leave and accept a call later in the day, allegedly, his boss later identified as only a team leader was the only one who could solve the problem, but who might not answer the phone, My observation, a bad day for the service rep,poor customer relations. He found my phone was activated but was obviously not able to make calls. I confronted him on his attitude, his female assistant emphatically stated they were only a sales store,and didnt have to provide any technical service,and then accused me of being disruptive, and threatened me with calling the police. An African American male takes those threats serious, but an African American male Attorney cannot let this go unaccounted for, I will deal with Verizon Corporate on this issue soon. A lawsuit for emotional distress is needed to justify these actions!

Dont waste your time. its a third party store. theyll only sell you what they want you to buy. avoid.

The agent that served me did not seen interested in providing quality serviceI wad supposed to get a free SIM card,which I had to pay for and ask for a receipt($21+ as opposed to service

Needed some accessories for my phone. Screen protector and a new case. Hard to find a good screen protector for my s10. A helpful associate, Joe, helped me find the best kind of screen protector and case. He applied it in the store, havent had an issue since. Screen is clear, cleaned and unscathed. And I dropped it off a 32 foot ladder. So I highly recommend!

Im not happy with the service in this store ... they put me on trips so that nothing could be repaid, one employee says one thing then the other says another and he is a total disaste

I recently visited this store to help my mom purchase a new phone. She was anxious about the process and had a lot of questions, which Joe answered with patience and clarity. He was super knowledgeable and professional. My mom loves her new phone and feels comfortable navigating all the new features. This was by far the most stress-free experience she has had purchasing a phone. I would definitely recommend this store - great customer service!

Kevin is knowledgeable, patient and clear with his explanations.

I walked in because my Note 8 was slowing down. Joe Dulka was so helpful! He worked with me and showed me how to use everything with my new V60. I even came back to the store the next day and he helped me with my email and Facebook log in. I highly recommend coming to this store and asking for Joe! He was also training Stefon and he was also really helpful with explaining all my options. Thanks again Joe and Stefon!

Great service here. Much rather come here than the corporate store in the mall. This is my second experience with Joe and hes been great! Definitely recommend!

Matt was great he helped me get all my pictures to my computer

Second time going to this store and second time I felt conned (if it matters, the first time I didnt blame the store entirely because I had learned the sales rep who had assisted me was fired soon thereafter for whatever reason). I was charged a $35 device set up fee. The set up included watching the sales rep man-handle my new device and presumably bring me closer to my first insurance claim for a broken device. Throughout the sale I had asked what Id be charged for. If he did mention device set up service, then he mumbled it because I was not expecting that charge (and I dont see the value of said device set up service). Furthermore, I had asked him to stop what he was doing since it didnt seem to be working and asked what my options were. He tried the method that was jostling my phone (and my nerves) one more time even after my request (what he was trying still did not work that last attempt) and I pointed out that Im not happy about the way hes treating my new equipment.Two stars because at least theyre friendly, but definitely salesy (in the bad way. Not the I understand this is your job way). I wouldnt recommend for device purchases (or set up).

Andre is the best Verizon Cellular Sales professional Ive dealt with when purchasing a new cell phone. He provided options in simple terms, pricing, and within reasonable time, set up my new phone, made sure I was comfortable with its features and functionality. He is a true professional, not pushy, and is very knowledgeable of the products he sells at Verizon. I highly recommend him.

Just updated to the Pixel 3 and Damien from the West Hartford store on Farmington ave was Super helpful and friendly. Got me a very awesome combo deal on a phone and tablet! I couldnt be happier with the customer service, everything was clean and easy!

People are friendly but it is disappointing that it is only retail, they cant help with phone issues or plan

I worked with Joe. He is awesome! He made sure I got all my stuff transferred to my new phone. They are also taking all the right COVID precautions which is nice to see. If you need a new device I highly recommend coming here and asking for Joe!

Simply stunning.

Andre provided the finest customer service to me in selectiing a new phone. He transferred all data and apps from the cloud.He was a very patient person. My previous phone had been destroyed earlier in the morning and he made the process simple.

The personnel was friendly, but not pushy. Brandon was fantastic. His patience and professionalism far exceeded my expectations (have not always had positive experiences with other Verizon sites). He definitely takes an interest in his clients and means it when he says contact me if you have any questions. He is detail orient looking for what your needs are. His trainee Wayman, did awesome too. If you want an informed, professional with solid work ethic, ask for Brandon at this Verizon outlet. You wont be disappointed.

Incredible customer service provided by Shevan. He was knowledgeable, confident, and transferred me to a new phone in minutes! He even made sure all my data was transferred (apps, photos, contacts, etc)- saving me the stress and time of trying to figure it out myself. I am so appreciative of his help and making everything so hassle-free. Thank you, Shevan!

Very knowledgeable and polite Happy New Year 2021

It was a very good learning experience this afternoon. I lost my phone for 10 days. I had the local office representative helping me to locate my phone. After the airline found my phone and returned it I thought everything should be fine, but not realized that I need to get my phone line re-activated after being suspended while it was lost. The representative worked with the tech team and got all the details accomplished efficiently. I truly appreciate all the jobs that got taken care of so that I am able to return to my normal life.

Bought new IPhone yesterday and had the most pleasant experience with Dillon. He was not pushy, very patient, took his time in explaining the features . I never felt rushed. Another person came in who he had been working with before me, he was so respectful and kind to her. He gave me his business card and repeated many times to call if I had questions. Usually when I have been at this store in the past I did not like many of the sales people. Dillon is someone Verizon is lucky to have. When conversation ended he stood up and shook my hand. He has a good strong handshake. Keep this young gentleman around. Anne

This is my go to Verizon store. Competent and friendly service.

Total 5 star customer service. James is so knowledgeable and so patient. He took the time to help me with so many different questions I had regarding my phone. He is so polite and respectful. I hope you will take the time to acknowledge and commend James on his outstanding customer service.

Andre was extremely helpful and professional. An attribute to your staff!

Fast and good service.

Luis offered me great service letting me know what I could do in terms of my upgrade but not being pushy at all. He was professional but very friendly and seemed to care more about what I needed than about making a sale. Overall, a great experience!

The personal care and attention that James Lee gave to my son and myself during the 2-day process of dealing with my sons phone was exemplary!!! I am in the field of dealing with the public daily. I know good Customer Service, he is in the top 5 of all the people that I have encountered. The first day my son and I were very tired, he made us feel comfortable. He gave us water and listened to us attentively. The next day, he came up with a wonderful option until we figured out what we were going to do with my sons phone. He really cared about us and our situation. More is needed like him.

I feel very comfortable here. These people actually took the time to help me even after two other stores sent me away. Everyone Ive worked with is great. I highly recommend this store.

Went to the Verizon store and worked with Dillon. Very helpful and respectful made the process very easy for me. I recommend him to everyone that goes in. Very knowledgeable as well.

I had a wonderful experience today!!!Brandon helped me transfer my information from my computer my laptop to my cell phone.The store is very clean and all the sales people are dressed appropriately.I get greeted at the front door every time I enter the store and everybody is lovely and they go out of their way to help me!

James made the process of getting my new phone and tablet set up so seamless. He was patient with me as I had a million questions and he genuinely wanted to help. He was a funny guy that made sure I was satisfied with everything that was done during my visit. I definitely recommend coming to this location and seeing James in particular!

Really poor experience. Setup an upgrade for a birthday present for my wife. I was very clear with the sales rep that it was a surprise and we did the upgrade in a way so that we would not get any email confirmation etc. Then when the phones got to the store we were called twice to pick them up and the only message they left was on my wifes phone. Surprise was busted. When I went to the store the response that the rep gave me was Well trying to do this as a surprise is a courtesy and it is not in our job description. I dont think it was too much to ask to not call my wifes phone to maintain a surprise. I had even setup a time to come in to pick up the phone so that the rep I worked with would get credit for the sale - and look how that turned out for me. I will also note going to this location they will charge an extra $35 per line activation (in addition to the regular Verizon line activation charge). If you are going to charge an extra $35 for such personalized service that is fine but you need to deliver. A simple note on the account to not call when the phones arrives shouldnt be too hard.

I hate walking into a Verizon store. It usually means that I need to spend more money than I want to. As per usual, I had to go in yesterday because my teenage son had rendered his phone useless within 5 months. It sucks even bigger when you have to spend that money on your teen! James Lee was incredibly helpful, knowledgeable and offered solutions to a situation that I would rather not be in. Yes, I had to spend some money BUT it was a pleasant experience overall and relatively painless. I used to always go to the Corbins Corner store but the last two times I needed help, I ended up at this store and I am thankful that I did. Quick, friendly service that has you walking out with a smile on your face (though a little less money in that wallet!).

I hate walking into a Verizon store. It usually means that I need to spend more money than I want to. As per usual, I had to go in yesterday because my teenage son had rendered his phone useless within 5 months. It sucks even bigger when you have to spend that money on your teen! James Lee was incredibly helpful, knowledgeable and offered solutions to a situation that I would rather not be in. Yes, I had to spend some money BUT it was a pleasant experience overall and relatively painless. I used to always go to the Corbins Corner store but the last two times I needed help, I ended up at this store and I am thankful that I did. Quick, friendly service that has you walking out with a smile on your face (though a little less money in that wallet!).

Had a great experience at this Verizon location, a gentleman by the name of John was very helpful. He got me into a brand new iPhone with no hassle and didn’t push the issue, rather was clear with my options and walked me through the whole thing. I will certainly be back to this specific location in the future.

I have been going to this location is for past 3 years and everyone is really friendly and helpful. Brandon is the sales rep that always helps me with my plans and cellphones. Highly recommend!

JOE WAS GREAT!

Had a great experience today (7/27/18) at Verizon. James Lee was exceptional in explaining everything thoroughly, letting us know our options and keeping us entertained during the entire transaction. I would highly recommend this store and James for the great customer service that we received today!

I went here last week and had an excellent experience. Dillon helped me pick out a new phone for my husband. He was polite and worked hard and quickly to get me what I needed. Dillon was very knowledgeable around all the Apple products and was very upfront about costs and how my bill would go up or down. It was a really great experience. I felt like I was being helped by an honest person.I went back a week later to get a phone for myself, as Dillon had explained to me that I could do an early upgrade and get a better phone. Dillon was out, but he lined up his colleague Gisbel to help me. Dillon had the phone I wanted ready for me when I got to the store. Gisbel and Brendon ( I think that was his name!) were both also great. They were both personable, and again upfront about costs and changes to my bill, etc. I noticed that every time a customer came in, the were ready to greet and help out quickly.Both of my stops to this store for new phones were positive.

I wanted to upgrade my phone and James was more than helpful. They didnt have the phone I wanted but he made sure they had it for me the very next day all I had to do was walk in and set it up. Best experience in a Verizon store hands down.

I dealt with Akeem he was able to take care off all my needs within minutes, he normally doesn’t work so I will definitely set up an appointment with him to get my next phone.

Andre (Sales Associate) and Will (Manager) were helpful, professional, and provided excellent customer service!

His name rhymed with drain and he is really good at putting tempered glass on phones. customer service was better than we expected he even stayed after closing time to finish helping us. He was also a very good singer

Brandon went above and beyond to make my experience here a breeze. He offered the best products for me without ever pressuring me to get things that I didn’t need. He worked with me months in advance for a preorder all the way up to changing my plan and going through the process of transferring my things to my new phone. I never thought I would be so grateful for a Verizon employee- but Brandon is exceptional.

Great service. Account managers are willing to listen and to really help customers. Account managers are not trying to sell you the most expensive package but giving you the best advice based on what you really need. What customer service should be.

Akeem he is very helpful with setting up my tablet and getting my information over. I will definitely be back to this west Hartford store.

5 stars!!! Honestly probably the best experience Ive ever had in a Verizon store. I worked with James Lee and I couldnt have had a better experience. He made sure that when I left I was leaving satisfied and with everything that I needed.

James was very helpful and took the time to walk me through the multiple plan options plus comparing what I have now to what I will be getting. I feel very educated on what I bought. I would definitely recommend this store and James to my friends.

Could not have had a better experience at a cell phone store. James was patient and thorough and a pleasure to work with. A true professional. I would certainly recommend him and the staff here.

Andre helped us with getting a new Iphone, very helpful 10/10

Fraud.....

Very, very thorough and helpful in answering our questions. Thank you, James! (Because of how thorough their work is, plan to be here for a long time— but it is well worth it!)

Great service. Gave me a real good deal after my LG G4 went to the Great electronic graveyard. Ryan was especially helpful running through all the instructions and making sure my new Zenfone AR was working with my vehicles blue tooth. If you want helpful service this is the place.

Came into the store with a phone purchased at a different location that was having problems activating. Bought it to this location and James quickly resolved the issue. Great and fast service - will go here next time rather than the store at the mall.

Thank You Brandon! The G6 phones and tablet you recommended have been perfect. We will certainly be in to see you for our next upgrade.

I would only recommend going to this place on Washington Avenue! universal drive refused to transfer my data they just sold me a phone and kicked me out Akeem is the best! He took his time and got all my content over for free!!! I use to go to universal drive but got tired of waiting in lines and waiting for an hours yes really hours it feels like the DMV can’t even sit down while your waiting for hours DONT go to universal drive come to WASHINGTON AVE short wait times great service and good 🎶

Brandon Richard has sold me my last three phones. He has communicated the costs and my choices and provided excellent service. I will call him the next time I need a new phone.

Friendly and professional service. autumn was great without being overly bearing which i like.they discussed my options for a mm upgrade and overalls were easy to talk with and helpful! thank you

Be very careful if you ever purchase a phone from this store... They have a scam where they sell you their own insurance policy and if you already get insurance through Verizon you get charged for both (even though the sales rep will ensure you that you will only be charged for one). It took me a few months to notice this double billing and they refused to make it right claiming that a large number of their customers want both insurance policies on their phone. Why anyone would want two policies that have the exact same coverage on their phone is beyond me.Just a warning to watch out for their shady sales tactics and be sure to carefully check your bill and all charges from this store. You will probably be better off buying your phones directly from Verizon and not this re-seller.

We had such an amazing experience with Mark. He was not pushy and helped us to get the newest iPhones for the cheapest price and even a tablet too. He’s the man, would highly recommend!

Akeem . Cane in for a few accessories and service was quick! Excellent work!

James Lee was excellent. He stayed 30 min after close to complete our phone set up. Patient, kind and informative. Very helpful!

The sales associate was wonderful under bad circumstance. After finally getting the phone they let me charge up the phone and sit in air conditioning on a extremely hot day. Would definitely recommend coming here

I came in for a technical issues with my phone and I was able to get all my questions answered by Akeem. He is very smart young man,I will be back.

Troy at the West Hartford Verizon was amazing. He fixed the problem I had with my phone very quickly. What was even more remarakable is the time and patience he showed to an elderly man who he waited on before me. The man had many question and Troy answered every one of them with respect towards the man. Way to go!

Wonderful experience as I purchased my phone. Dillion was very helpful and patiently walked me through the setup and instructions.

Louis was awesome! Had a great experience and bought way more than we expected!

I had the pleasure of working with Akeem in the West Hartford store, he was able to save me $30 on my bill and still get me into a new phone 😊

After going in and talking with a customer rep, I got the best possible update on my plan that saved me money and now I have more data! The staff was friendly, understanding, and very helpful! I will be back when I am ready to get a new phone for sure.

This has been the most fun I have had getting a new phone. The gentlemen have been gracious and friendly. Orane, is wonderful. such a good time dont want to leave.

Akeem Clarke has thr patience of a saint! He showed and old timer like myself how to use a smartphone in a couple hours

What a horrible experience we had, they do not deserve even one star. The staff there are either untrained and misinformed or they are just simply trying to scam you. Either way you should do yourself a favor and do your own due diligence of getting the right information through Verizon website or their costumer service. Otherwise you are going to be paying their “ Special” fees.

Had an amazing experience with Farm Ave crew in WeHa. Valerie, Eloy and Cary took great care and time . New phone! New IPadLove it

Usually when you walk into a phone/tech retail store, there is this underlying feeling that the employees think you’re a moron. Not this place. Troy took care of my 81 year-old father like he was family. We needed “bill stuff” explained, a line cut off, and a new phone (transfer his old-phone-stuff)…Needless to say, I anticipated an exhausting visit and it was 100% the opposite. (I am actually getting choked-up as I write this) Everything was explained and my Dad was taken care of in THE most perfect way. Thank you for all the above, as well as: the humor, patience and rejuvenating our faith in tech retail!

I had an excellent experience at the WHC Verizon location today. I was looking to upgrade my phone, and James expertly helped me pick out and outfit a device. I enthusiastically recommend the store.

This was my first time at this store and everyone here was very helpful. Orane showed me all my options and explained all the information very clearly. Leaving a very happy customer!

My phone died and one of your staff was very helpful and was able to give me a phone and I am very happy with his customer service. I will recommend Verizons always. Thank you Luis

Nice store, great location, Vince G., my salesman, was great and super helpful! Im so happy with my new Samsung Galaxy S9

Orane was very knowledgeable and patient in helping me understand my new phone. He even came in on his day off to educate me on my new phone. Now thats dedication!

Thank you Christine. I love to work with you. You are the best I have dealt with. Christine has a lot of patience plus she is very knowledgeable and helpful!

Andre could not have been more helpful and professional in helping me set up my bed iPhone and. Ordering my new ipad

Ryan Parnell went out of his way to help me out. He was excellent in customer care and made sure my issue was resolved quickly and completely. excellent customer service

What a refreshing experience! Truly wonderful customer service from Katie and Amy. Their knowledge, patience, and genuine interest in answering every question and delivering the best product and price for our needs was most rare and appreciated! THANK YOU!!

Such an interesting experience that Im ever so grateful for. Great deal of patience and it was surprisingly quick.

I had the best experience in purchasing a phone. The rep took the time to address ALL my concerns and also helped me to decide which phone was best for my needs. Have been to other authorized reta*lets as well as Verizon and this was by far the best.

Last week I had trouble with my old Samsung phone. I needed a new phone, Task in helped me and my daughter get new ZenFone AR, ACES. GREAT service, polite, professional, and thorough.Came.back in today as I was having problems with my camera, I.couldnt focus. Jim helped me today, he stayed calm and gave me all his time and attention.

Great team helped me explore my options. Very happy with my new phone and the great service from James and the rest of the staff.

These guys (gals) are awesome here. Theyre patient, knowledge and very welcoming from the time you walk in.

The service was great,they were very quick to help me. They were able to successfully solve my issues and inform me about my phone.

I am very pleased to have James as my sales associate. He is very knowledgeable and pleasant to work with.

Fast, freindly and knowledgeable service!

This is the best Verizon store in CT! The staff here are not only really well dressed and knowledgeable but also very approachable and engaging. Orane hooked it up today when I was changing sim cards from an old model to a new phone. I have previously gone to 2 different Verizon stores and they were not helpful at all. You can tell the whole team is passionate about what they are doing and are really there to benefit you! I highly recommend coming to this place for anything, they are looking out for your best interests! Thank you Orane !

Super helpful folks here who spend as much time as it takes to deal with repairs and new orders. James was a great help!

I had beyond excellent customer service, Farmington Ave, West Hartford, CT. Orane was patient and professional when I came in upset that my current phone had unexpectedly stopped working. He helped me every step of the way with a new phone. He was eager to answer any questions and set up my new phone within a couple of hours. If youre having any issues, this is the location. Thank you, Orane!

Very attentive staff. Knowledgeable, helpful, friendly. Totally satisfied! Thank you.

Best customer service of any of the Verizons around by Mark!. Definitely ask for him!

Joe was very helpful in getting us hooked up with our new technology! Great to experience as this is not our normal store.

I went into West Hartford and Dillon was there was very nice welcoming me and my daughter he helped me out a lot he is the best one at West Hartford I would recommend him to anyone going into this store. Cindy M