I went to this pet hospital and I am so incredibly thankful that I did. Professional staff and doctors. Quality service. They saved my pet’s life! Thank you all again so much. I absolutely recommend this pet hospital to anybody who owns a pet

Years ago I came and here and wasn’t happy but I gave them another shot. Other than having to wait a while they did a great job. A little bit more money than I was expecting but not horrible. Dr were very good and called with updates they seem thorough.

This “emergency vet” was one of the worst experiences we have ever had. The front desk staff not only was exceptionally unprofessional but they were insensitive, cold and even combative which was super surprising. You would assume that the front desk staff would be trained on how to talk with pet owners who are under stress, however I guess that is to high of a standard for this clinics staff. The main thing they cared about was informing us that these services weren’t free (which we knew). I’ve never been surrounded by such emotionless “caring pet people” in my life! Do not go here!

This is a split review. I will say the caliber of the emergency care delivered this weekend was top notch, and brought us to a thoughtful, but critical diagnosis for our family pet. That is where the quality of ANYTHING at this facility ends.After the weekend diagnosis, and a scrip to try and help while we explore next steps in treating a newly diagnosed Lymphoma, our dog was having problems/pain pooping. Our primary vet recommended calling CVC as they treated/diagnosed him. I called the standard line, and could not have been treated worse if I had called the cable company or an airline. The complete lack of compassion, empathy or even interest was so obvious. The simple request to speak with a vet was met with The emergency vet you saw isnt back again until Saturday. I will give the file to another vet and see IF they can call you back. Anything else, you have to bring him back in for a visit I told (yes yelled) that they werent hearing me, that this dog gets traumatized by going to the vet, could I simply talk with someone, with some compassion, and LMK what we could do to allow him more comfort? Ultimately I was hung up on. On a positive note, I did get back in touch with our primary vet, explained what service was delivered at CVC, and received OTC guidance that made an immediate difference.I called CVC back and asked for someone who could hear my experience. Mike Costello, Administrative Manager, called back. It was here that I realized the customer service issue at CVS is not unique to this one unqualified, incompetent person who answered the phones, but it is cultural and perhaps trained. His responses were so generic, unaccountable, and frustrating. I understand they probably hear from people whos pets are dying every day, but this is our first experience with this, not to mention what our family pet is feeling.If you want decent emergency care, when your normal vet is not available, they did well there. For anything else, routine or otherwise, I wouldnt bring my pet rock to CVC. And I welcome any response.

In the past this place has been great but now I’m second guessing anything they’ve done for our dogs. Our beagle mix has a very large lump in his jowls. We were about to leave for a two week vacation and wanted it looked at before we left. They did a biopsy that cost over $600.00. Steep. But, anything for our four legged children right? They said they’d call me in a few days. We left for our vacation and our dog stayed with his pet-sitter.A few days went by and we received a call from the vet. They said “it’s not cancerous but it needs to come out. It’s just going to keep growing. It’s more serious than we thought.” I scheduled the surgery for when we got home and the lady said it will cost about $2,000.Well, we got home and the lump is GONE! Totally gone. Our pet-sitter (who used to be a vet tech) said she massaged it. It felt like a blocked salivary duct. And it’s gone.I feel like this place was totally attempting to rip us off! Telling us it was going to continue growing. I called to cancel the appointment. The receptionist said “well it says here in the notes that this needs to come out.” I told her it disappeared and she said “ok bye.”Now I’m wondering how necessary any procedure I’ve ever had done on both of our dogs really was.

Emergency situation and they seemed uncaring. Then sent us to a closed vet hospital in Springfield as a solution since they were busy.... would not recommend for emergency or non emergency situations.

We needed an emergency vet for my 10 yr old pit bull, and this is the only one who didn’t turn us down without asking what our dogs problem was. They did a bunch of tests on her, and found out she had cancer. When she had to be euthanized, they handled the entire process professionally, and made my dog and our family as comfortable as possible during an extremely upsetting time.We ended up rescuing two puppies after we lost our dog. One of them was rescued from a horrible situation, and had to spend 3 days in ICU at this vet. They were prompt, professional, thorough, and answered any questions we had, no matter what time we called to check on her. The bill was pretty expensive, but what can you expect for the 24 hr care that saved our puppies life.We can’t say enough good things about this vet hospital. It’s understandable that some experiences will be different, depending on the situation, but we’re grateful ours was stellar. Thank you!

I went in to this emergency vet as my cat was sick. The Dr. was nice and professional but the rest of the staff was not. After paying 850$ they not only did not give me enough medicine for my cat but it took me 4 phone calls to get them to call in the rest of the medicine for me. In the meantime, the phone calls I did make to them went on deaf ears and I ended up speaking to two different managers who could not recall who was on the shift before. The staff was rude! One of the girls who answered the phone hung up on me and one of the managers told me it was my fault I brought my cat to Connecticut when I lived in Massachusetts in which I had no choice because all of the Massachusetts emergency vets were full. Trust me I will never go back here again! I would NOT recommend this vet to anyone!

My 3 month old puppy had pneumonia & was very very ill. Our primary vet at Chippens Hill refused to even see her/evaluate her so I was desperate to find somewhere else to get the treatment she needed. I am SO happy I brought her to Connecticut Vet Center! Doctors and staff were so pleasant and informative. I felt so comfortable leaving my new puppy and they took such great care of her. Even though they had many patients- as they are a 24/7 emergency vet center and my puppy stayed over the weekend, they treated me and her like we were their only patients. They called me multiple times a day for updates & she is on the road to recovery! I highly suggest this clinic as they love your animals as much as you do!

My fiance and found this clinic on our way home from work. We needed to get our kitten seen ASAP and they were not only kind and responsive, but were also very informative. The staff was very passionate about what they do and were able to help our baby very quickly. Not to mention the fact how reasonable the price is, especially for an emergency clinic. Thank you for taking such great care of our Caudette. 10/10 would recommend this clinic to everyone and anyone.

Wayanette is the rudest employee I have EVER dealt with. She yelled, yes yelled, at me over the phone when I asked for a rabies expiration. She then HUNG UP on me when I answered her question 2 times of the dogs name. She was on speaker in front of my clients. The clients said, yeah.. shes always nasty. Shes so hostile towards us.. this worker is the rudest and most HOSTILE employee Ive ever dealt with in my 12 years of working with animals. Turns out numerous clients are scared of her attitude. What a shame. I am completely put off. Sharon was absolutely pleasant and helpful. I dont feel comfortable ever bringing my own dogs there now. Can only imagine her behind closed doors with animals. I am still in shock

Dr. Schultz and the team in the emergency department took great care of our puppy, Hazel, when she was very sick last month. Every day we heard from them multiple times with updates on Hazels condition, bloodwork, test results, etc. It was not inexpensive, but we were confident in the care she was getting and had peace of mind that she was receiving everything she needed to get better (and she did, thankfully!!)

I drove from Massachusetts on a Sunday before I had to leave town for a month because all the vet hospitals near me were “at capacity.” They took my cat in right away and saw her, even though I was told it would be a 3-hour wait because she wasn’t technically critical (she had a UTI). The vet explained everything really well, discussed her treatment, and they were all very kind with me, even though I did walked in instead of going to curbside! Took 20 min maybe. Very impressed and appreciative!

I brought my cat to this Veterinarian emergency. They were so kind. The Vet himself explained clearly what is going on with my cat. We came up with a good action plan to get my cat back to good health. I would recommend this vet whether an emergency or not very loving people.

The past four visits here have been wonderful. The staff who answer the phones are kind and invested. When we arrive the person who comes to get my puppy from the car is sweet and clearly loves animals. Our experience with Dr Cox, Dr McGrath and the emergency vets have been great. They were kind, conservative, talk out our options, etc. as a new pet owner, I think I over worry, and they definitely calm me down. Super glad to have our puppy be a patient here. Darcie (puppy) comes out with a smile after each visit and loves loves loves visiting her friends

What a nightmare of an experience. I had a very scary urgent situation with my dog today, I called them as I was driving there. I was on hold for 6-7 minutes. I made sure that I clicked the line for ER. They told me to just show up and call when I was outside, I was not even asked what my issue was. I got there less than 5 minutes later. This was before 3:30 pm. There are signs in their parking lot that say 24/7. Their site says theyre a 24 Hour hospital at the top, and specifically under this location. The SAME person I just spoke with answered again, began to triage me, and then after hearing that my dog had collapsed, they said, oh hold on. placed me on hold, and came back a minute later to say we wont have a doctor here tonight, were going to have to refer you somewhere else. The other ER was now double the trip, during an emergency situation. I will never trust this place again. My pet wasnt triaged, or even looked at. This was an absolutely mind blowing experience with an emergency practice.

The worst staff I have ever had to deal in my life I am done taking my dogs to this place. Don’t take your animals to this place if they treat you bad I can’t imagine how bad the treat your baby’s. I don’t want to know. Please go other places not to this one. Not worth …

Brought my golden in for an review on a possible ACL tear. waited 3 hours for them to just tell me it was confirmed. Was told i have to come back for a surgery consult when she was already seen and then told i was going to be charged another $155 already after she was already seen from them for $250. I asked for a quote or range for the surgery and they refused to and told me i have to bring her back in and get charged along with dragging my dog back there after she was already seen and evaluated. This makes zero sense. Providing he options and information at the same visit would make much more sense needless to say not having to drag my injured pet back over and over and get charged for something that was already done the first time. very disappointed and would not recommend referral for this place.

I could not be happier with my experience at this hospital. My pup was hit by a car on Saturday and we immediately brought her to get checked at the emergency vet. They were extremely helpful, responsive, and cared for our pup. They did an incredible job with her and had her stay for two days while they monitored her symptoms. I am extremely happy and grateful for their service. I recommend this hospital for all your emergency needs! Thank you so much for caring for my pup ❤️

Our cat Rory, had two bouts of urinary blockage a year apart. Both times this hospital took him in after 9pm, and got a catheter in him promptly, to relieve the problem. On the second instance we decided he would need the PU operation to really help him. They treated him well, and I was able to see him often and the staff was very caring. I felt he was in good hands and I recommendthis place.

I called this animal hospital when I had called the other 24 hour emergency vet for my dog who advised me to contact this place in hopes to get her seen sooner. A woman named Amber answered the phone and didn’t even ask me what the issue was with my dog after I asked the wait time. No triaging was done, and almost laughed that I should find another vet then. Without even asking what my dog’s emergency was. She didn’t even care. This abrupt rudeness makes someone not ever want to go to this emergency hospital to have them treat their dog. How will I know my dog will be taken care of properly when the front desk has no training or even a pinch of professionalism? There was nothing funny. I am glad I had this experience with them as I know now in advance to never let my dogs be treated at a place where they will overlook and not ask critical questions initially. I will be taking my dogs to VCA vet specialists in CT in West Hartford, where they actually cared despite their heavy volume of emergency patients.Do better.

Highly recommend the Connecticut Veterinary Center for your pets needs. I took my sick Frenchie in for emergency care and she was taken in quickly after our arrival. COVID-19 protocols are in place (call when you arrive, bring your pet to the door when prompted, and your pet is returned to your vehicle after their visit). The staff and vet were very helpful, caring and efficient. Pricing is very fair considering they offer emergency care when other places are closed. Would not hesitate to return if need be. Thanks again for the fantastic care and experience.

Worst vet ever would never recommend to any one. There prices are also very expensive. We also called on an update to see how my dog was doing and they hung up on us twice very poor customer serves. Im a 16 year old left to pay 2,000 dollars for 2 stitches and a whole bunch of x-rays we asked them several times not to do but they still did it WORST PLACE EVER

My dog Juno was suffering from an upset stomach and vomiting for a few days. We brought her in one afternoon and the tech who brought her inside was so sweet to her. The vet took great care of her and sent her home with a treatment plan and told us if she doesnt improve to bring her back. The next morning she threw up again and I wanted to be better safe than sorry and brought Juno back in. The vet decided to keep Juno over night and I started to cry on the phone. They were so compassionate and understanding and told me I can call and check on her throughout the night and in the morning. They understood how upset I was and were nothing but understanding and responsive. When we got to pick Juno up the next day, the tech who brought her out was so kind and Juno looked great! Sometimes when a pet stays overnight they can look like theyve been through it, but I could tell they took great care of her. We also received a thorough set of discharge instructions and all the vets and techs we spoke with were willing and able to answer all our questions! They understood how much she meant to me and my boyfriend and I am forever grateful for the vets and vet techs who helped my pup get better and took care of her (and us!)

We called to register our dogs as new patients and was told to bring our pup who needs to be seen ASAP as an emergency appointment. We drove from MA yesterday and was turned away due to them not having an available emergency vet. We called today again there is no emergency vet available due to them having a medical emergency themselves. Yet there was no one to replace them to see the animals. How is this an emergency veterinary clinic if there isn’t anyone to see emergency patients. Highly dissatisfied and I don’t believe I’ll be following through with the regular vet checks here due to the unreliability of this business as well as unprofessionalism the individuals who I spoke to on the phone both times were extremely rude.

Great, wonderful doctors but terrible service. Absolutely the worst. The front desk team puts you on hold multiple times, is condescending, is so rude and unhelpful. They cut me off and put me on hold multiple times, meanwhile my dog is dying and I have no updates. Am waiting for the manager Michael Costello to call me back. Apparently they tell me he is in meetings and can’t be bothered. Super rude. No beside manner.

I came in late night with my sick cat, over the phone they said 1.5 hour wait but when I arrived they took her right in to start temps, vitals, etc.I had a call from the vet within 15 mins with more info. Very good explanation, took time to answer my questions even though he had a lot of animals to care for.Price was very reasonable but we didn’t get any major testing done.I would absolutely use these services again!

I love CVC I think the staff is so great and professional, they are so helpful and kind. I have taken my cats multiple times for emergency situations and they were in great hands. I have also taken them for situations where I needed guidance on what was happening; the staff was willing to take a full history of the cats and make sure they were Thorough before diagnosing them. They explained everything to me in a way I understood and they followed up if I called with questions etc. I would recommend this place. Their compassion as well was helpful when I was worried about my animals. We are lucky to have a 24 hour facility close by that I trust.

Where to start, I would not recommend this Veterinary Center to any one. I highly recommend going to different one especially if your from the surrounding area. The staff are highly unprofessional they are sassy when you are asking questions. I understand the place is a fast paced environment but this not the way to treat people especially knowing the conditions of why the pet is brought there and especially what we all have been going through the past year with covid-19. I also one to make note one of the vet doctors her name DR Holly McGrath she very sassy as well, snarky, no compassion to name a few. She seem bothered when we ask questions about my pet and their health condition, she basically wanted us to put the pet to sleep right there and instant without going over other steps before that. Im glad we ignore her and took my pet out of there. Our pet is alive and enjoying time with us. I caught her once talking trash about us because we were asking her a question and what she would suggest to do.To get refills on prescriptions is ridiculous takes weeks for them to process it. When you call them to check the status associates respond to you jn a sarcastic way. Overall PLEASE avoid coming to this location. You will be adding stress to n your per if you do. Please avoid then at all cost. This place brought my family and I, stress. They have no compassion.

Great group. My vet went on maternity leave and it was nice to have backup with all my animals records. Cheaper options can be found but worth it to me.

It was ok . a bit expensive and trying to push more test . The procedure that took three hours in another veterinary clinic took over 5 hours. This clinic will be my last choice just in case nothing else was open

Made an appointment for 1:30, called around three times while in the parking lot and finally got seen after an hour of waiting

These people have absolutely no patience, and are very passive... all the want is your money and do not care about your feelings or your pets. I will never ever take another of my dogs here.

They denied my cat veterinary attention because of past debt that we were willing to pay and they refused.

I would suggest not going here, they have little in the way of information, and offered me some very immoral alternatives to neutering my pet. 0/0 - lack of info, lack of care about the animals under their care, etc.

I should have read the recent reviews to determine where to take my cat but out of desperation, I went here.. never again will I bring an animal herethe “vet” or whatever she is because she’s not professional stated an x-ray would cost me around $300 and when I received the bill, it was over $500. I just paid the bill and took my cat home because they wanted me to shell out almost $5000 for surgery and I can’t afford that. I wanted to negotiate a payment plan with the vet but she hung up in my face before I got a chance to do so. Take your pets over to VCA Veterinary Specialists of CT. They’re more caring and understanding when it comes to your pets needs and work with families when vet bills become a problems.I took my cat there after that whole little fiasco and the vet there was honestly in disbelief with how I was treated. Avoid this place like the plague if you have to.

I actually had a very positive experience. I brought in a very sick cat on a Sunday night. I was given an estimate of services which was alot more than i could pay at the time. They agreed on a downpayment and a payment plan. My cat was there for eight days and he pulled through. I feel like they actually cared about the cat because financiallythey were very accomadating and my cat received excellent care. When i called to check on my cat every one commented on what a nice cat he is. He truly is and i appreciated them noticing what a sweet boy he is. They saved his life I cant thank them enough.

Went you make phone call the lady in frond desk, dont have any education They hang up the phone and they dont give you a chance to even thank her, my puppy is a patient of that clinic since 2017, and they really disappoint me, Im seriously thinking about changing the clinic, I pay a lot of money in that clinic for her that It is not free to be treated that way, I am extremely shocked, in Manhattan NY they treat me much better than in that clinic. 😔😔😔😔😪😪😪

On 3/18 our dog started acting out of sorts and I just called the first place that popped up which was CVC. They told me, due to curbside help, that it would be a 1 to 2 hour wait and we didnt care we just drove. I recognized about 2 min in to the drive this was NOT the VCA and so we called them but were told it would be a 6 to 8 hour wait... So we continued our journey to CVC. Upon arrival we called and within 5 min they came out and got our dog, within 15 the doctor was on the phone asking various questions. After two hours of waiting outside we called and they told us that If we needed to step away for a minute, we could as they were waiting on interpretation of the lab work and x-rays they had taken but that our dog was resting comfortably so he was okay. After reading reviews I was very concerned about the care and the cost we might endure but they were able to get him in quick and thats what we cared about.Unfortunately 2 hours later they had his results and they were terminal. The financial quote they gave was pretty close to accurate, raising about $50 more as theyd taken an additional view point through x-ray. They sent his visit details to our vet and the next day his labs and x-ray were looked over and everything the CVC had told us was sadly confirmed. Although I wish our visit had provided a better outcome, one in which our dog would still be here with us today, we are thankful that the CVCs quick tentativeness ensured we had answers quickly and that our boy didnt suffer for an extended period of time.Thank you staff of CVC on 3/18 from 10pm to 3/19 at 3am for helping us and taking care of our Harley as best you could on his last day.

They messed up my cats neutering I had to bring him back a third time before they even admired they messed up...awful do not get your animals fixed here!!!!!!!!!!

I do not recommend this place for emergencies. Theyre far more concerned about the money than they are saving or helping the pet.

DO NOT GO. ALL THEY WANT IF YOUR MONEY. THEY WILL GIVE YOU AN ESTIMATE THEN 20 MINUTES LATER RAISE IT! THIEVES! NO PROPER EXPLANATION FOR COST. THEY SUCK.

I took my dog there Sunday night with a clear ear infection they charge me 250 dollars and they just told me to keep eye on it no prescription no explanations worts place to bring you pets

I would not recommend this place to anyone who cares or loves their pet. We took our dog here because she she woke up not feel well and was very lethargic. All they care about is the bill and keeping your pet there longer than needed to burn a hole in your pocket. They give you an estimate of what it would cost when you drop off your pet and then nearly double it when you go to pick up your pet. They will put you on hold for over 10 minutes and then not let you talk to a doctor. Like I said, I would not recommend this place if you love your pet.

Thank you for taking care of my Allie. The doctor was very nice. They gave me prompt updates as I was in and out in 2 hours. I appreciate you all.

On christmas eve, Dr. Holdmeyer, Jessica & Crystal were the best to work with. Reasonably priced, short wait times and caring staff with truly best interest in our little yorkie. Thank you again x1000! I highly recommend!

Theyre only doing curbside service only. Be prepared to wait, wait and wait. I showed up and called 10 minutes before my appointment time. I waited a half hour and called again to be put on hold for 5 minutes. I called from my 2nd cell phone and they answered. The secretary was rude they lack professionalism. After 40 minutes they finally took my 8 week old kitten. I also called several times because my kitten was with a fever and they seemed not to care about the kitten just my money. I will be looking for another veterinarian ASAP.

My dog could have died stay away

I absolutely love this 24 hour vet hospital, great veterinarians who care. I could not be more happy that I found them. Most important my dog feels comfortable. Great job they all are doing ! Thank you.

I have been taking my my dog to this facility since the summer of 2018. These people have charged me thousands of dollars and have not been able to diagnose my dog. I have called the manager who was extremely rude and condoned the behavior, I have asked for call backs from the doctors on call and never received a call, they just dont care. Do not bring your pet here.

Called, was put on hold. Automated system rang me back through the beginning, and i was hung up on by employee. Very unprofessional.

This is the worst vet service I have ever received. My cat had been without eating for days, lethargic, without spirit. He had lost a lot of weight and the doctor calls me and says that the cat was fine. He asked me why I wanted him to be evaluated. The doctor prescribed him an antibiotic by mouth when he knew he was not eating. The cat got worse from that day forward. The secretary was rude and ill-mannered. They lack empathy and professionalism. They only talk about money.

I’ve been going to Dr. Hopkinson and his staff for over 45 years and I have never gone anywhere else. They have received the best care possible I will never go anywhere else and even though he is not actively working, his staff is wonderful and will do the best to take care of your pet. The emergency room is great also, there is never really a long wait and I have always been able to speak to the vet who is taking care of my pet if I leave them and get updates

Brought are cat here for an emergency at night. They took us right in and immediately started treating her. The staff was welcoming and helpful. The doctor explained everything to us clearly. Unfortunately we had to put our baby to sleep, but we really appreciated how they handled it. I highly recommend.

Terrible customer service, price gouging, poor treatment.Ive worked there and gone there with my pets in the past, and theyre the worst in the state. When we went in for an emergency with my dog, they kept jacking the price up because they wanted to shake down a person under duress. Not to mention charging for things theyd never done.Management doesnt have a clue. When I worked there, none of the managers had any animal background, and I doubt they had management backgrounds either. Overall, huge turnover rate. They hire people nobody else will hire, and most of them dont last. They also told one of my employers that Id never worked there, but I managed to dig up a paystub with their name on it. They just lie that much. (I included the pay stub, so they dont try to lie again).Id NEVER take an animal there again. I feel sorry for anyone that makes the mistake of walking through their doors.

They charged me a fortune and did very minimum.A few weeks later my pets problem came back and we had to take him elsewhere.

My dog is sick Ive been calling since 3.14.21 several times to get a appointment with my dog doctor. I called again today the doctor just got the message. All my conversations was with supervisors no one did anything

Worst customer service of any business I have had the displeasure of dealing with. I call and they do not leave messages. Call a week later and there is no record of any message being left. The business managers do not care at all. Do not waste your time with this place!

They dont care about your pet! All they care about is taking your money. Poor customer service. Will keep you waiting a long time.

We brought our chihuahua in for what was a dark chocolate raisin detoxification. Our pup had to stay in ICU. While super scary, we were blown away by the treatment and care of the vet techs, staff, and doctor. They were so incredibly kind and knowledgeable with all of our questions. We went in at 4am and everyone was happy and polite and we also were in at 8pm and we had the same polite attentive service. They saved our dog’s life. They were kind enough to answer any and all of our questions, they had an ICU nurse available 24/7 for any questions and updates we wanted, and we were also able to visit our pup whenever we wanted. We saw the techs handle other pups with genuine car, walking the pups in ICU outside in the sunshine, giving them blankets, etc. I am so beyond grateful for this Vet and I immediately moved my pup to be a full time patient of theirs. I highly recommend this veterinary hospital. Big bonus that they are an ER hospital too and 24/7.

Shame on this vet and their deceptive practices! Be forewarned if you take your animal here for services, be expected to be lied to about their pricing. They will had you an estimate, it will even say high and low with a large variance. This is a Lie and a deceptive practice of price gauging! They do not follow the estimate and will manipulate you thinking it is a valid estimate. You will give them your loving pet, expecting to pick them up, while being fiscally responsible. Nope, you arrive and they hold your beloved pet hostage while they maintain control and drive up the price by hundreds, even thousands of dollars of estimate. They wanted over $2000 more then our original estimate of $3000. You have no choice to pay the ransom. Disgusting! Awful!This is the worst vet, especially when people are laid off and then taken advantage of by vet for the love of their pet.We will never go back to this vet, not only do I think their practice is deceptive and fiscally irresponsible but I do not trust them based on this. I would not put it past them to not do surgery or visit well, as they are only money driven. If you have to come back, they have you by your heart strings and wallet!

For me first impressions matter and just by calling over there and listening to that person and her nasty tone of voice and her constantly putting me on hold and hanging up on me while I asking her a question, theres no way in hell I would bring my dog over there or any other animal in general. She obviously doesnt want to work and in situations like that you should GO HOME youre bad for business!!

Absolutely No concern for pets, very poor Doctors who have no follow through. Staff is just trained to prevent anyone from speaking to the doctor, so you will never hear from the doctor. I would give them 0 if possible. Unprofessional, Unresponsive and lack of empathy to be in this profession!

Typically use their Kensington office but due to COVID they were booked and referred me to their WH location. My young cat was lethargic and seemed to be in pain for a few days so I wanted him seen. Could not have been happier with the service I got from Dr. Ford! He was super down to earth and realistic with his thoughts on what could be wrong and didn’t try to force all kinds of tests/treatments on me that weren’t necessary. Also this was considered an emergency visit after hours and my cat was admitted and looked at so quickly. He was back to normal within a few days which is the greatest feeling! Would definitely use them again in the future.

The only reason Im writing this review is because i saw there were so many negative ones, and I dont think theyre deserved. What people need to understand is that this vet costs more because they are a 24 hour emergency service. The staff was extremely polite and caring to me, my family and my cat. Every single staff member there expressed that they were sorry for our loss after having to put my cat down. The doctor did a great job diagnosing my cat and making him comfortable. The procedure that my cat would have needed was expensive because it just is an expensive procedure not because they have outrageous prices here. Ultimately it was kinder to my cat to put him down, and the vet made sure that choice was as comfortable as possible for all of us. They also sent us a card which everyone at their office signed for our cat, which was a really sweet extra step to do. The only thing I would dock a star for was that they didnt bake my cats paw print for us and I had to do it myself, but I think that could have been because i went to pick it up early. I take my pets to a different vet for regular care. But on a Sunday in an emergency, I would recommend this veterinary service to anyone. Theyre just trying to do their job, and sometimes they have to give bad news and high prices. That just comes with the territory unfortunately. Everything else was a very positive experience despite the nature of our visit.

Definitely would not recommend this place to anyone who loves their pet

First off, Doctor Compton is amazing and this review is no reflection on her and her work. She gets 5 stars and then some.My dog passed away and I wanted to have her cremated. We walked in and as soon as we said cremated someone took the blanket she was wrapped in from my wife and took her to the back room without saying anything. We thought wed have a chance to say goodbye but that apparently wasnt the case.What really ticked me off was that we paid $350 for her cremation and after a week we received her back in a 50 cent tin can with the lid glued on. Im pretty upset about that. If I knew thats what they were gonna do I would have taken her to a more respectful vet.

Price gouging, my cat is still sick took him here 3 times they still didn’t have an answer as to what was wrong with him. never coming here again

Rude and put u on hold for over 10 minutes and never answers. Will put u on hold without saying anything. Its been 20 minutes still no dog

Have been going here for 39 years. Have always dealt with Dr Hopkinson, the owner and founder of this practice). Under his guidance, this business grew to 5 clinics with 24 hour emergency care, boarding, grooming, and a cremation facility. His reputation in the industry was impeccable.Sadly, Dr Hopkinson does not see patients nor speak to clients any longer. His staff intercepts and diverts his calls.He has been pretty much out of the mainstream now for about two years.This practice has now evolved into a most unprofessional state. Employees are rude and unhelpful. There is an uncaring feeling that is prevalent both on the phone and in person.I just had a most unfortunate experience with one of there clinics which caused the most insane confrontation I have ever vet had with any business in all my life. This ended with the senior manager of the business and myself breaking off this 39 year relationship. It was so unprofessional that I felt compelled to call the dozens of people that I recommended Ct Vet Center to and tell them that I was pulling back that recommendation. During those calls I learned that three of those people had recently left the practice.I believe that things appear to be so bad, one would wonder if all services have been effected.

Terrible experience here. Took our pet here and were told to call another number to find out what to do. Paid $75 for the ASPCA and then more money for the hospital, which gave medicine and shots without my input or discretion.After learning we can take our pet home the vet tried to get us to leave him there and charge thousands of dollars. They were slow, did not show concern or care and aimed for the money. I will not take my pets here again

I brought my injured cat in for treatment during the pandemic; unfortunately he had to be put to sleep. The staff were very courteous and helpful during a difficult process...thank you

👍

I called to see if I can bring in my dog because she is acting strange and is not eating and the person who answered said they have 2 emergencies sitting there now that I will have to call some where else to bring my dog and hung up very rude.

Great vet. Old building but the Doctors, and staff are great in this place. Most people who gave negative reviews here are not realistic on their expectations, and dont want to pay for the quality ER pet care service they receive. I am coming here for years with my pets. the staff, veterinarians are compassionate, they provided me cost estimates for every procedure prior to, and requested my consent before doing any procedures. I have pet insurance, to pay for my unexpected ER visits and care credit to help in emergency situation.

My cat was very sick. we called and were told to come in for her to be seen. we waited over an hour and a half just to be told the doctor refused to see her because we werent going to get x-rays done the same day but a few days later. we were told “it was a waste of time just for our to be seen. Dr. petrauskas refused to see my cat and just do a basic testing because we were going to spend over a thousand dollars.

I cant say how grateful I am to this place. My dog had a fishing hook stuck in him. Short on cash they made my dog all better!!! They are GREAT!! Thank You!!!

I have been going to Dr. Compton for 11 years, and this is in no way a reflection of her, I recommend her highly.This office on the other hand, I hate this office. I get sent here when the Kensington office is too busy.The service from the staff here is subpar. We are currently in a pandemic so things work differently, but I am here with my dog on emergency basis and they have left me in the parking lot for 45 minutes, while I have watched multiple other animals go in and out of the vet, some who have arrived after me. Again, I am here on EMERGENCY STATUS. This is totally unacceptable, and we will be finding a new vet when this is over. I have spent THOUSANDS of dollars with this vet, double digit thousands, my dog does not deserve this.Do yourself a favor, do NOT USE THIS OFFICE.

I want to thank the horrible Doctors for killing my dog because they refused to help him without payment first. Went in one day was told that my dogs symptoms were non life threatening I paid $550 and no solution or even a reason for my dog being so sick. They told me that I should take him home....24 hours later brought the same dog they wouldnt treat him unless I gave them money I asked for a few hours to try to get someone to help me they rushed me and told me that it would be Inhumane to keep him alive. The manager told me that she had a similar situation and that it was best to put him down. They did accept a payment arrangement to euthanize him. If I wanted the ashes though they couldnt make the payment arrangement. Finally they put him down. The next day my other dog started to experience the same symptoms as my other dog. They wanted to charge $200 more for the SAME EXACT treatment they did for my other dog....why or how the prices were higher I dont know. But nonetheless I finally realized this place is not the place to bring my dog I paid another $100 to got y dog out of there and took her to another location needless to say money wasnt even discussed until after they started treating her. And a payment arrangement was made. My dog was saved....this place is where unless you have $4000 sitting around for pet emergencies your pet will be put down... I lost one dog but saved another.... Screw this place and the disgusting staff...

I had visited this veterinary hospital last-night after my male cat Milo was having issues with using the bathroom. The moment I walked in, I was treated like family and was greeted by Mike who took all my information and signed me up as a new patient. He was very helpful with explaining to me the process of the initial exam and their procedures. After the exam I spoke with the head vet Dr. Petrauskas, who then walked me though everything and explained in detail the diagnosis, exam findings, and an action plan to help my cat. She was very caring and showed great patience with me as I asked ALOT of questions about the medication that was recommended. I would recommend this veterinary hospital to anyone in this area, thanks to Dr. Petrauskas and her amazing staff. This was my first time visiting an emergency pet center, and my experience couldn’t have been as great as it was without Dr. P. If you visit this location you will not be disappointed.

Great caring people. We have been bringing our pets here for many years. The staff and drs are very patient and understanding. We consider our pets family. We are appreciative of their gentle touch.

Smart doctors with good tools, friendly staff, reasonable prices all things considered. Well be back, certainly.

My German Shepherd choked on a kong ball and it lodged in the back of his throat ...we drove as fast as we could to get here to save him ..we walked in and the techs and the vet jumped right on it ..I called ahead of time and they took him right in the back and went to work on him . They kept me updated along the way ..I was frantic in the waiting room and the staff was beyond amazing ..after 2 long hours they came out and bounced me his ball and said he was going to be fine...they sent over all info to my regular vet right then and there so they would know what was going on . They are very reasonable with their fees ..I was impressed ..considering it was an ER..on a Saturday evening ..I was expecting a huge bill..thank you to everyone here for saving my Blaze s life

The staff were great! the vet was NOT!I took my cat there about 6 most ago just for a grooming, but last night I took him there because he was not walking on his foot, his declaw had gotten extremely fat and was beginning to turn toward the pad., he needed to be seen and they are open 24hrs- he was eating and drinking and physically fine before.first -I got there and they took him into the back without me, I never got to see what they were doing to my boy. No vet Ive ever gone too has ever done that! When I was driving home he was lethargic, did not cry at all (unusual).When I took my cat home, hes now refusing to eat or drink and its been a full 24 hours now (hes usually a foodie), and now hes hiding ( for a cat this is not a good sign).Now I have to take him to our usual vet, thankfully they can take him in.I will never bring my cats to them, not even for a grooming!!!Im hoping they didnt make my boy worse

Very poor customer service.

I feel an obligation to write this review so my friends and neighbors in West Hartford are informed before entrusting their family pet with Connecticut Veterinary Center. Our experience has shaken us after what can only be described as neglectful decision making by the vet staff at this clinic to the detriment of our young lab resulting in emotional distress and excessive financial losses.We brought our dog to CT Vet Center for medical boarding after she had an unexpected surgery on her front paws at our family vet. Each paw had stitches on the paw pads so needed to be protected by bandages at all times. Just hours before bringing Zoe to CT Vet Center, our vet saw Zoe and changed her bandages. Everything was healing well but since it had only been 3 days since the surgery, she was still in recovery mode.We were hesitant to leave Zoe for the weekend but CT Vet Center offers medical boarding which has Vet and Vet Tech monitoring at all times. We thought this was a great service since the vet could address anything that could possibly come up over the two night stay. And they would understand how important it is to protect the stitches on her paws. We gave a full description of the situation to the tech during the intake and even stressed how important it is to make sure her bandages stay dry and are covered by rubber booties when going outside. I honestly felt like it was overkill telling this to the trained vet staff but we figured it’s better to reiterate the instruction just in case.The next morning we called to check on Zoe. The receptionist let us know Zoe is happy and comfortable and that “her stitches look good”. We were stunned. How would they know what her stitches look like. They should have been covered by the bandages that were just changed 12 hrs earlier. After questioning the staff, we learned that one of her bandages slipped off when the tech was removing her boot. Rather than simply putting a new bandage back on, the night vet decided to remove the bandage from the other foot and leave them off(!!!!), letting Zoe walk on the bare floor, blanket and rug with 3 day old incisions and fresh stitches. We were getting this news up in Burlington, VT and were absolutely astounded. Why would the vet ever have made that decision? If the Vet’s foot was cut open and recently stitched up, would she walk around without it covered? Would you? No. The answer is no 100% of the time for a human or any animal.The vet we spoke to that morning said she didn’t agree with the night vet’s decision so re-bandaged Zoe’s feet but that both of the stitches are now loose. We were infuriated and immediately got in the car and drove 4 hrs, leaving our trip early to pick Zoe up. How could we leave her there another minute after experiencing such incompetent decision making.The vet who met with us when we picked Zoe up was apologetic and they didn’t charge us but that doesn’t mean there isn’t a substantial cost. Not only did we forfeit the cost for our lodging in VT but we will likely have to have her stitches re done resulting in longer recovery, more meds, more trips to our vet and associated charges. The financial cost is nothing compared to the emotional toll this experience took on my wife and I as well as the added discomfort for our dog who likely will spend an additional week or more wearing a cone and having very limited activity.If you’ve made it this far, you understand why I had to write this review. I sincerely hope nobody else has to experience such a terrible and frustrating situation. Please avoid using Connecticut Veterinary Center.

WARNING. Do not pay attention to the positive reviews. If you love your pets stay far far away. They told us that we had no option but to put the cat down or do an emergency kidney transplant for 5000. We ended up signing her out and leaving, we received NO medical care. The woman informed us that they regularly kill animals because owners cant afford to have them treated appropriately while we were signing the cat out.( which by the way, they hold your pets hostage and do not allow you to even see them until you give them some kind of payment, whether they rendered services at all.) Several weeks after we had left they persisted on calling and threatening my partner almost daily with legal action and violence until she paid them. For the Diagnosis that entailed telling us to kill our pet. They are sick, sick people that work here. They do not care about your pets at all. My cat is on an adjusted diet now and doing just fine.

My beautiful kitty Dutchess the Diva was hit by a car tonight and we couldnt afford a hospital stay so we had her put down. It was the hardest thing Ive done but the staff was very supportive through this process. They were very compassionate about my feelings and her plight. I just want to say thank you for your help through this difficult time. MY ELEGANT LADY IS IN A BETTER PLACE 😇

I usually never write reviews for anything but this needed to be done. The staff here was the LEAST compassionate staff I have come into contact with. The reviews about them being money hungry are right, they’ll charge you for “miscellaneous” things and not even tell you what that means, you just get the run around. They don’t care about your well being and barely for your pets. I was in a moment of panic with my dog otherwise after my experience, i would never bring my dog back here ever again. One of the worst experiences.

The staff is very unprofessional and BIG LIARS !! My pet went in for an emergency visit was prescribed meds that didnt work and they want me to pay again to bring him back in.. the doctor doesnt even have common courtesy to call you, they have the rude staff call that doesnt know how to communicate with people..I will never go back .. this place has ran to the dumps..

Let me start by saying,that every Doctor has been phenomonal. Love Dr. Tomkin, hate your staff.Your’re people have seriously bad customer service skills . It has been one thing after another.I am very close to done . No time for the ignorance and Ill manner of your staff.and they sell me out of code meds .they literally cross out the bad date and think no one sees this? This company is not run well at all. The doctors are great, the management and staff suck!

Just dropped of my dog at the kennel and he was very happy to be going. Every time I go back to pick him up he is always happy and clean and that is how I know he is being well taken care of. Thank you guys for the great care that you provide.

I usually don’t write negative reviews but I won’t go back to this place. First at all they took my puppy and returned him to me bleeding because they cut one of his fingers to short. Then either my puppy or I care for the vet, his poor attitude towards the puppy is was to obvious and I’m sorry but the vibe between the stuff is to stiff, they were complaining about other staff in front of customers. They gave me 10% discount I guess for the inconvenience ( to be fair with my review )

Stay away from this place.This place needs to be closed...Im forced to provide 1 star because there is no zero star option. This is what unfortunately happened to me.One night I took my male teacup there as he was suffering from vomiting and diarrhea. They whisked my dog Leo to the back, out of my vision, and when one of the vets assistants reappeared, I asked how he was. He replied that they need to run tests. I asked how much it would come to and he answered $400. I asked what kind of tests and he was unsure (first red flag🚩). I asked how much my TEACUP weighed and he said, Let me go and check - Ill be right back. When he came back, he said, 26lbs! I was stumped at this point and reminded him that Leo is a teacup Yorkie. I noticed that he smelled of marijuana - as if he had just finished smoking a joint. I asked again about the weight and he reiterated the same weight as previously mentioned above, that is 26lbs!I then said, This breed only weighs around maximum 3 lbs. I was pretty upset at this point at the obvious lack of knowledge, care, understanding, concern or even for that matter, common sense.The vet that night was Dr. Jacquelyn Kubis-Luchina. This vet is not a vet but more concerned with $$$ than animal welfare. A rather unscrupulous lady, adding extra charges for no apparent reason. An extremely, unprofessional person!If you dont want to end up in debt and lose your beloved pet:STAY AWAY FROM THIS PLACE!THIS PLACE NEEDS TO BE CLOSED ONCE AND FOR ALL.!

We are taking our cats to this clinic for 1 1/2 year. Every week we are in the clinic because 2 of our cats was diagnosed with CKD. We love Dr Valipe he saved life to one of our cat.All other doctors are good too,ICU team is very good. After being most frequently clients in this clinic, we come in the situation that we will be move our fury babies to other clinic, because of conflict with billing and the administration. Billing representative is a drama queen,more concern about her private life problems, her European origins and the result from Ancestry company then to listen on client needs or up dates, never read her messages on time, she had problems to follow up with Dr Valipe plan of the care ( oral surgery procedure and what kind the tests Dr Valipe will need to have done for Furrball,Rhea and Cigy, and she was keep telling me that Dr Valipe doesnt send the information, I had 2 phone calls and one visit in person in West Hartford clinic and after 20 min of argument, thenshe comes with Oh, here is) complain about how doctors do procedures and for her doesnt have no sense and they are very expensive procedures or she blames the front desk representatives for her mistakes, miscommunication, if she calls the patient on the phone she talks more about her private life problems then to listen to client,sloppy and unprofessional, takes her authority to cancel appointments with out to inform the client,stop treatment to your pet and the manager runs from responsibilities. Unfortunately this place became a place where the staff is in conflict with administration .and is start to affect our pets too. I feel sorry that I will loose one of the best doctors, Dr Valipe but for my money I will not tolerate this kind the behavior from Billing department.

This place is horrible. The Doctor literally talked to me for 2 mins when I brought in my cat and told me that I had two options, it was either get my baby into surgery for over 5000 dollars or put her down. We never seen the Doc after that she has absolutely no care for the well being of the animal she just kept sending the assistant to Rush us on making a decision. Please avoid this place and look for other places who genuinely will care and treat your fur baby with love and care..... These Money Hungry Thieves arent worth it

No problems getting an appointment. Easy check-in. Warm friendly staff. Nice to have news on waiting room. The grooming folks are wonderful.

The manager was rude, she told me I need to inform them that my dog is dog aggressive, which she has NEVER been before, I have other dogs! They proceeded to muzzle her which she’s never had to be muzzled before, she never has any problems at her regular vet. She was in pain, scared, and unsure of her surroundings. The manager was insistent that she’s dog aggressive, like she knows my dog at all! After we saw the doctor, he told me he was going to get medication for my dog, and then I waited in the room for 20 minutes and no one came in to tell me the medication was ready and that I could check out. The only reason why I found out the medication was ready is because I left the room.. Unprofessional and unorganized.

We have always used the West Hartford Veternary center for all of our dog needs but after this incident we will never return with any of our pets.I just called to check if they see rabbits during an emergency and the person that answered the phone was rude and unprofessional. In a very condescending manner she said no we do not, and no we dont know anyone who does then hung up without even letting me speak.I do not recommend using the Connecticut Veterinary Center for any services.

This place is absolutely terrible. They poisoned my 4 week old kitten with frontline and I did not know this until it was too late!He had temporary paralysis and suffered greatly and is still Suffering. They wanted me to take him back to them to be reevaluatedBut I do not trust that will do their job properly!Very incompetent vetsworking there.DO NOT BRING YOUR ANIMALS HERE