user
Advanced Air Mechanical, Inc.
609 1/2, S 19th St, West Des Moines, IA 50265, United States
Appearance
Advanced Air Mechanical, Inc.

Comments
dj
Review №1

My wife and I were without air conditioned when the temperature was over 95 outside but inside was a lot hotter. I was so happy that Advanced Air was able to come over to our home on Friday instead of the original day was Monday. When Shawn arrived, he went through his idea on where to start first. Actually, it did not take him long to get to the root cause. Shawn explained things as he was working. He is a very experienced employee to not delaying in getting our air conditioner back to operating condition. Then explained he need to make sure the furnace was in sync. . I was very surprised on how Shawn explained the importance of doing simple maintenance to keep the necessary equipment running smoothly.

Ma
Review №2

They were friendly, professional, showed up quickly and on time, and had the run capacitor on the truck that I needed to get AC going again. Their service was great, they were in and out in less than 15 minutes.However, make sure you get a price or quote before they do the repair work, or you may have an extreme shock. I was thrilled with their service until the bill arrived via email. I wish they had given a price before repairing (as it says they do on the website). I feel I was taken advantage of because I paid for my own repair, instead of using a home warranty. I had no problem paying the service fee, and even a reasonable charge to install the part, but I was completely overcharged on the parts pricing.

am
Review №3

Multiple extremely professional experience with Jordan. Day or night, exceptional response time even on holidays and weekends. Quality of craftsmanship is superior. Parts and material are readily available for any repair or replacement need.Cost effective to meet any budget. Honest, integral, exceptional service with every encounter.

Br
Review №4

The blower in our furnace stopped working. Rob had arrived on time. And was in and out very quickly. He was extremely nice and polite. Was very understanding that I was working from home and unexpectedly had to be on a conference call. He let me know what the problem was and that he was able to get us up and running. He also gave me the heads up that this could be a sign for end of life for my furnace. Which I really appreciated so I can plan for that. All around great service and I would definitely recommend!!!

Ro
Review №5

Because of summer-season work, we had to wait a few days to get our AC compressor serviced, but Advanced Air kept in touch with us, and advanced our first day repair time. The technician, Grant, was pleasant and efficient; the capacitor was replaced in less than ten minutes. Our home is again cool. Thanks!

Au
Review №6

Grant was awesome! He was able to diagnose the problem quickly and efficiently, all the while taking the time out to answer any questions I had. You can tell they take pride in their work and are amazing at what they do. I would definitely recommend Advanced Air Medical, especially Grant, and will be using them in the future!

Ja
Review №7

Major AC problem. Diagnosis and repair very thorough. Representatives courteous and professional. This was a home owners insurance project and AAM coordinated seamlessly with the insurance company. Project JUST completed and everything is working satisfactorily, so if the same is true three months from now this is a “highly recommend “ Company!

Ma
Review №8

Excellent service! My appointment was promptly set up and I received a text to confirm as well as a text when Shawn was on his way. Shawn was polite, professional, and did a great job. He quickly figured out the problem and left to get a part. He immediacy came back and fixed the problem. He was courteous and knowledgeable. I really appreciate that the entire experience was seem less and would definitely recommend this company.

Pa
Review №9

Ron, Heidi and the Team at Advanced Air Mechanical, Inc. have taken amazing care of my Heating and AC since 2006. I know I can rely on them for honest service in a timely fashion. I whole heartedly recommend them to anyone needing Heating or Air Conditioning service, repairs or installation.

Ad
Review №10

I put in a request of service and within 30 minutes they called and got a service tech out. Rob was our service technician and he was very friendly and polite. He fixed our AC on a 90 degree day the same day! I would definitely recommend!

Br
Review №11

Routine AC maintenance call. The technician showed up shortly after the start of the scheduled 12-4 window, which is always a plus! He was incredibly professional and thorough. My AC is functioning better immediately after the work was completed.

sa
Review №12

Shawn did an awesome job! He detected the problem and explained it to me well. Very polite and personable!

St
Review №13

Service tech showed up when scheduled, performed services as described and didnt waste his, nor my time. He was professional, clean, courteous, and explained the results clearly. Took the time to replace what he moved and made sure he left the space as he found it. All around it was a great experience!

Je
Review №14

Prompt, comprehensive and courteous service. They identified the problems with our AC and fixed them quickly, and gave us advice on extending the life of our system.

El
Review №15

Heidi called me very quickly after requesting service.Shawn the technician was prompt, polite and very informative. He not only fixed the issue, but showed me what signs to look for in the future to prevent additional damage. Appreciated the mask and booties to keep me and my floor hygienic and healthy. Highly recommend!

Ke
Review №16

The receptionist was friendly and professional. Grant arrived on time. He was thorough and professional, and very personable. I wouldnt hesitate to recommend this company.

Ja
Review №17

Rob came out a couple times and was extremely professional and helpful. He told me what was wrong with my current system and all the options I had to replace them. Once the install was scheduled the work they did was very efficient and everything is up and running great! Would recommend them to anyone.

Gr
Review №18

Our AC went out last night and needed to fixed before we left for the long weekend. I called Advanced Air Mechanical and they were out the next morning, diagnosed the issue and had us up and running in no time. Rob was a pleasure to work with and would strongly recommend him and Advanced Air to anyone in need.

Ra
Review №19

Shawn was very friendly and answered any questions. Work was quick and efficient and done earlier than my original appointment!

Pe
Review №20

Rob did a great job! He was prompt, curtious, and informative. Thank you!

Br
Review №21

I have used Advanced Air Mechanical for years! They are prompt and kind! They fit me in right away to meet an obligation of selling my home! I will continue to use this company and recommend others give them a try!

Ad
Review №22

This is a good group. They came quickly when we lost heat, and diagnosed the problem within 15 minutes. When they came back with the new furnace, they said it would take 4, maybe 4.5 hours. They had it done in 3. I think part of that is that the team worked really well together. Polite, professional, and friendly.

br
Review №23

Rob was Awesome! Very nice and explained everything very well! Great experience!

Er
Review №24

Rob from Advanced Air Mechanical was very knowledgeable and addressed all the issue with our HVAC unit as well as answering all my questions that come with owning a new home.

Ma
Review №25

Grant was courteous, professional, wore shoe booties in my house. Explained all he was checking . Will have this group back for Fall furnace check !

Re
Review №26

Got a service appointment quickly. Grant was great! He was on time, knew how to solve the issue right away and explained it well. Very thorough and detailed in his work. Would ask for him again.

Je
Review №27

These guys did an awesome job of installing our AC and new furnace. Definitely would not hesitate to use them for anything else related to our HVAC needs.

Er
Review №28

Rob came out within a few days of our service being called in. A professional and quick service. Was willing to explain and educate us on our system. Thank you!

Jo
Review №29

Advanced air Mechanical is absolutely amazing..tremendous customer service..they tell you when to expect them..they tell you when they’re on their way.. they are super respectful from opening the door .. to repair work.. to cleaning up after themselves and wishing you a great rest of your day. They show and explain what they plan to do and why... would never use any other comp...period

Je
Review №30

Professional, courteous, n timely service. Would recommend to anyone in need of AC service/repairs

Li
Review №31

Very professional! I received a text when the technician was on his way to our house, which was nice so I could put our large dog in another area of the house. A technician was out within 24 hours to fix our heating system. He knew the problem quickly and was able to fix it efficiently. He was very professional. I would definitely recommend Advanced Air Mechanical to a friend.

De
Review №32

Rob came and did a outstanding job. Got our furnace back up and running. He was very professional. Work was exceptional with great customer service as wellI highly recommend Advanced Air Mechanical Inc.

Lo
Review №33

I love Rob and Grant!! They are the BEST!! Always on time, always professional.

Vi
Review №34

We had technicians out to evaluate and repair our AC, using our home insurance. Both technicians were prompt, professional and knowledgeable. Each showed me exactly what they found when investigating, and explained the parts function, and how they were to replace it. They were very thorough with post-maintenance testing. I fully and completely recommend Advanced Air Mechanical with no reservations. I thank them for an awesome experience!

Le
Review №35

Great work.Very respectful, responsible, friendly, and show up right on time.Thanks guys.highly recommend.

na
Review №36

Shawn the mechanic was very friendly and professional. He talked me through each process so I could see what he was looking for during the inspection.

Ro
Review №37

When our house reached 50F inside with -4 outside, Advanced Air Mechanical called us first thing in the morning and was at our house within an hour. Shawn was wonderful and walked me through what was wrong with our heater and it was fixed with maintenance performed on the furnace within an hour. Thank you Shawn for our now 70F house!

La
Review №38

Routine cleaning and check done - Grant was polite and informative.

An
Review №39

We have an older A/C unit that just wont die. About once a year or 18 months we call our friends at Advanced Air Mechanical. Rob is prompt and courteous upon arrival. Always leaves the place looking better than we he got here. Very thorough as far as giving feedback also. Rob always lets me know what the problem was and how it was fixed before he leaves.Thanks again for another arctic week in Mid-Summer Iowa!

Ta
Review №40

Our AC wasn’t blowing out cold air so I messaged a couple of companies in the area and Advanced Air Mechanical was by far the fastest to respond which I appreciated. They were able to come out the next day. Grant was able to diagnose the problem and make the repair within an hour or so. Very happy with the professionalism and attitude of Grant and other individuals I spoke with. I feel like the price was reasonable as well.

Ke
Review №41

The technician arrived in the agreed upon time frame and was very professional and courteous. He took extra time to listen to and deal with a concern. I will continue to use Advanced Air Mechanical and recommend to others.Shawn came promptly and was able to locate the broken part and replace in a very timely manner. He was very careful to wear protective footwear in the house to not track snow. He also took additional time to consult with us about another question we had unrelated to our service call. We were very happy with the service he provided and grateful he was able to fix the heat so quickly.

Er
Review №42

Advanced Air Mechanical was great! Came out the next day and had our AC running in no time!

Pa
Review №43

Rob was professional, courteous, and followed all cdc guidelines. He was able to fix my issue and get my heat working for the winter! I am overflowing with joy at the overall process.Thank you Rob. Thank you advanced air.

Se
Review №44

Grant was professional, well informed, timely, and courteous. Fixed the issue and gave good information for future maintenance. 10/10 would recommend.

MG
Review №45

Love this is place. they do very well with furnace installs. And are respectful with the customers

Me
Review №46

Shawn was great! Was able to find the problem right away and get the part and get out heat working again!

La
Review №47

Our technician, Shawn was polite, professional and provided great information on what filters would be best to use for our furnace. Would definitely recommend!

Ka
Review №48

Advanced Air Mechanical responded and repaired in a 5-Star fashion. Would readily rehire recommend!

Ni
Review №49

In the nearly 7 years we have lived in our home, we have always had a good experience with the professionals at Advanced Air Mechanical! Theyre always willing to answer any questions we have, friendly, and dont add any unnecessary steps or items. I would highly recommend them!

Bo
Review №50

The guy who came was very nice and got the work done quick. The only thing I wasnt happy about was my appointment window was set to between 1PM-5pm and he showed up at about 5:30pm. I was told I would receive a text when they were close but I didnt hear anything until he knocked on my door.

ni
Review №51

Had a problem with furnace Shawn and Rob did a thorough inspection and repair in a timely manner. These guys installed new furnace air conditioner and then a water heater, i have been happy with all work done and follow up.

le
Review №52

Everything was excellent. From the initial contact through the completion of the job. Flawless.Grant (technician) was wonderful - on time and competent.Will call them again

Ka
Review №53

Shawn was very professional and friendly. He determined the furnace issue, picked up the part and came back to complete the repair. Very happy with his work and the time it took to complete the work.

Ma
Review №54

Shawn checked out our furnace. Good to go! He did a great job. Honest and friendly. Would recommend.

Za
Review №55

Super good company and very good work group they did a very good job would definitely recommend

Lu
Review №56

Advanced Air is the best in town! Their customer relations specifically Jenna is amazing. If you need quality HVAC service, give them a call.

Ca
Review №57

As a home owner, although I am adept at fixing/repairing most items in my home, it was escaping me as to what was going wrong with my AC unit.The tech came in and with in 30 seconds was able to diagnose and repair the issue.I was thankful for his knowledge and experience.

To
Review №58

Great folks to work with. Responsive, nice, knowledgeable, and dependable. We have been using them for several years and will continue to do so.

J.
Review №59

Grant, was very knowledgeable, pleasant and professional. I was not at home at time of service and he was very polite and understanding regarding my circumstance and waiting for me to get home to let him in.

An
Review №60

Everything from our initial call to schedule an appointment to fix the cooling system and all the way to Shawne helping/fixing our issues was top notch. Shawne was a true professional. In addition to fixing the issue he also quickly installed our thermostat and measured all the pressure values to ensure our house will be cooled.Thanks again for the great service,Andrej

Tr
Review №61

Very prompt, Grant was easy to work with. Explained everything he did and what we can do in future!Very Professional!

St
Review №62

Prompt, knowledgeable and helpful. Thank you!

c
Review №63

Great service helped us through the home warranty process and took fantastic care of us when the A/C went out on one of the hottest days of the year.

Be
Review №64

Job well done! Very pleasant and quick, Grant had me closing windows to enjoy my first evening of sub 80 degrees since last week before he was out of the driveway. Thank you!

Ch
Review №65

Grant from Advanced Air Mechanical was on-time, professional, and had our issue resolved in minutes. Weve used AAM twice now for service calls.Well be requesting Advanced Air through our Warranty Co. if we have any additional issues.

Je
Review №66

Grant did an excellent job. He was very knowledgeable and professional. I appreciate him answering my numerous questions being a new home owner. I highly recommend Advanced Air Mechanical.

Ch
Review №67

Shawn solved our issue; he was knowledgeable and kind.

Da
Review №68

Our technician, Shawn, was most professional and personable. Our AC wasn’t working after the storm power outage, and he got it running in short time and working better than it was before.

Be
Review №69

I have been impressed with Advanced Air Mechanical, Inc. The technicians have been helpful and professional. They check out my systems every 6 months and this ensures everything is operating as it should. I was happy with the ease of setting an appointment and them providing service quickly.

Da
Review №70

Very thorough and on time as promised over the phone. Will continue using them.

li
Review №71

Couldn’t ask for a better tech than Shawn! Our a/c unit wasn’t working how we needed it to, and he came out three times to make it right, in fact twice in one day. Advanced Air and Shawn were quick to respond, listened to our needs and concerns and make things right. I highly recommend these guys.

Li
Review №72

The repairman was in and out!!! Fixed within just a few minutes. Great pricing. There was an option to tip if paying online and i certainly did so! Thank you!!

Ke
Review №73

Advanced Air Mechanical called me just after opening and scheduled an appointment for a few hours later. They sent a text to confirm the time of the appointment and included the technicians photo. Grant quickly identified the problem and replaced a broken part. Our AC is working great! This service call was requested through our home warranty provider.

Ja
Review №74

Always a great experience with Advanced Air Mechanical Inc. They are very professional and always helpful to answer our questions. This is going into our third year of working with them. They are dependable and professional.

Kr
Review №75

They completely saved us from a miserable summer when our a/c went out!! So very affordable for what we needed! Very thorough work too!

Da
Review №76

Highly recommend! They were sent to us via our home warranty. Better quality, service and pricing than the previous vendor we were using.

Ta
Review №77

Very efficient. Got the installation done quickly. Had good communication through out entire process.

Pa
Review №78

This was a Fall tune-up. In and out, no fuss. Happy.

Ja
Review №79

The tech that came to my house was named Grant, and he was overall just a great tech to have in my home. He was very professional and took a bit of time to answer my questions and give me a bit of an education in the areas I asked about. Advanced air came out as part of a home warranty fix, but honestly, once I cant get a home warranty again, Ill probably just stick with calling them, as all of their techs have been very friendly and knowledgeable. I have no idea what their normal prices are, but as someone who works in a field where you can make things worse by doing it yourself, even if they are more expensive, I think Ill gladly pay that when that day comes.

Ja
Review №80

This was the first time I’ve had a company come out and perform an A/C tuneup in 7 years. I have to say, I was impressed by the communication reminders and alerts upon arrival and professionalism by Chad the technician who completed the inspection. He arrived on time and completed the inspection efficiently. He went through the list of items he checked and made recommendations. I would recommend Advanced Air Mechanical to come out and check your A/C if you’re having cooling issues.

De
Review №81

Diagnosed the problem very quickly. Turned out the circuit board on the furnace was fried. They were able to order one within 2 hours, come back and get it installed. Alls cool again!

Jo
Review №82

Our Nest went black after a year of use. Speedy and friendly service. Modified the wiring on our furnace to ensure our Nest would have a 24VAC common wire. This new wiring will charge the Nest automatically.

Jo
Review №83

Great service for a great price.. completely reliable.. cant say enough great things about the company and people!! Top of the Top !!!

St
Review №84

Grant H was a great person to work with, very respectful, on time and answered any questions I had.

Ca
Review №85

We contacted Advanced Air Mechanical through our Home Warranty company after the original company we were assigned to didnt respond to us after almost 24 hours. With less than 5 minutes of our service request being transferred to Advanced Air Mechanical, I got a call from the NICEST woman who was asking us about our issues and explaining the scheduling process. She had a technician to our home within an hour. Shawn arrived and was friendly, knowledgeable, and fixed our furnace quickly. He made sure to answer any questions along the way.We have a 15 month old baby at home and were so worried wed be spending another freezing night here, but thanks to Shawn and the folks at Advanced Air Mechanical, we are back up and running. I am so thankful the first company didnt care about customer service so we could experience an outstanding customer experience from these guys. Thank you AAM! We will definitely be calling you again!

Ry
Review №86

Highly, strongly recommend. These guys have been great for scheduling our bi-annual checkups. We also recently had a whole-home humidifier installed and they did a great job. We’ve had Chad come out a couple times now and he does a very thorough and efficient job making sure our equipment is ready for the season. Thanks again for doing great work.

An
Review №87

Yes, you are always ready to help and collect the money. However, the actual install service we received was horrible. The central air unit was rebuilt and within a week, the unit stopped working. You did send someone within the hour to review. There was ice buildup on our pipes in the furnace room and within the unit itself. So needless to say, we did NOT have air until fixed. Once fixed, we thought it was good to go…WRONG, over a week and a half ago, same issue. I contacted Advanced Air and told them the problem had reoccurred. First, I was told that I had to contact the warranty company again and open another claim… What, the unit was just installed at the time it may have been a month and a half. So my husband took over the conversation and he was not happy. We have a pregnant daughter and two dogs that were extremely hot. The owner/manager if that was true, was extremely rude and unprofessional… She ended up hanging up the phone on my husband. I sent an email as well as now the problem had worsened… The furnace room where the ice buildup was had melted all over the carpet downstairs. She never returned a response. I reached out to the warranty company and opened up another claim as instructed. They informed me that we would receive a call within 24 hours to set up an appointment. Well that didn’t happen. I called back two days later (given the benefit of the doubt) and found out the Advanced Air had denied our request because of the conversation that took place.I paid $832 dollars out of my pocket – how could they do this. Well, as of today, almost two weeks later, I still have no air. I had to go with a company outside of the warranty list and pay all diagnosis upfront and then turn into the warranty company and hope to get reimbursed. I will be making additional outreached today as now my basement smells like mildew.I did review the comments on the site - Wow - so many similar comments - rude, work of armature, several return calls with none working systems (air, furnace, etc.). Please be aware and review ALL comments, not just the ones that are listed first - which, of course, are good.Invoice from repair - 2nd time - same issue - unit is maybe 2 months old -Now on to the water damage repair.

Li
Review №88

These folks replaced my furnace at the end of 2019 through my home warranty company. It was winter so they couldnt test the air-conditioning. The tech told me to call in spring to have someone come check that. I called in Spring and I think that it was Jenna (the secretary), that told me she would check with the tech and call me back to set something up if he needed to come out. I didnt hear back so I started running the air conditioner. It leaked water all over my basement for awhile because, I didnt check. When I found the flood, I called and Jenna told me that if they do work thru a warranty company, they do not warranty the furnace OR the work. NEVER USE THIS COMPANY THRU A HOME WARRANTY! They are terrible to work with. I was upset when I heard they wouldnt warranty the work and I know she knew I was upset but, she just started yelling at me, falsely accusing ME of yelling, which I was NOT... and hung up.

Re
Review №89

This was the third time we’ve had Shawn out to our home for just routine maintenance. He is very knowledgeable and professional with a special little note of personable personality. I’ve used advanced air mechanical for all my HVAC needs and will continue to do so!

Mi
Review №90

Rob came in quickly and reviewed the system. He did a great job of explaining the situation. Will use again!

ti
Review №91

Advanced Air will be replacing duct work

Br
Review №92

Very helpful, nice, and efficient. Would/will recommend to others in the future!!

Da
Review №93

The service technician who showed up, Rob, was as professional as they come. Clean vehicle, clean uniform, put booties on his shoes, and took all the steps needed to make an efficient repair. And he was on time! I am a landlord, and time is important to me, my tenants, and my real estate clients. They respected that, were punctual, and I would recommend these people to anyone.Thank you, Rob (Advanced)!

Su
Review №94

Rob was great - professional, knowledgeable, answered all my questions, gave meaningful advice. I would recommend AAM to anyone! I havent had my furnace inspected on a regular basis, but will now. Thanks, Rob, for doing a wonderful job!

sa
Review №95

Grant came out to service our furnace before winter kicks in - he was great! Didnt mind me hovering so I could learn things - and explained everything he was doing. Will absolutely call them again in the spring for my AC.

Je
Review №96

Rob was great! Efficient and knowledgeable. Very pleased to say the least!

Mi
Review №97

Shawn was very attentive and professional. Very helpful and fixed the problem we were having with our AC.

Em
Review №98

Great company with excellent customer service and quick response! Had a tech out first thing in the morning to protect us from the negative Iowa temps. Booked via their online appointment system in the middle of the night and received instant confirmation. Their tech Shawn was awesome! Would highly recommend to everyone!

Ch
Review №99

Grant was polite & courteous. He did a good job.

Ca
Review №100

Quick diagnosis of issue, parts were available in two days, called me at 11am to schedule the repair and had an opening that day, all finished by 3pm. Found another issue along the way and resolved it on the spot. Excellent service!

Information
37 Photos
100 Comments
4.8 Rating
  • Address:609 1/2, S 19th St, West Des Moines, IA 50265, United States
  • Site:https://advancedairmechanicalinc.com/
  • Phone:+1 515-226-4008
Categories
  • Air conditioning repair service
  • Air conditioning contractor