Had a great experience! Javier and Elias helped me out a lot, they have great customer service and got me in and out in know time. I will definitely be recommending this store to friend and family.

Went in two days, the first day a young man was very helpful but I didnt get his name. The second time, Briana was so pleasant and helpful as well. She transfered my info from my old phone to my new phone entirely and exactly as my old phone was set up. Very knowledgeable. Answered my questions and was very patient Thank you!

Elias was super helpful. Made a long process seem easy!

Brianna Serrano was the most patient person ever and so helpful, she answered all my questions and went through every single option with me. I walked out completely satisfied and happy with my new phone and accessories. She was also multitasking and helping others and made everyone feel like they had her full attention. Thanks again! This will be my Verizon store

I received BEYOND EXCELLENT service from Brianna Serrano. She found the exact phone I wanted, and, she provided me with all the information needed to make my experience most pleasant.Brianna also made sure my old phone had transferred everything to the new one. She worked with me to get the perfect accessories. She answered my endless questions. She was polite, courteous, and always positive. She even showed me how to pair up Bluetooth for my car.Thank you, Brianna! You are the best!

I highly recommend this location to everyone. Employees are friendly and very knowledgeable.

I’m so happy Melissa was there to help me set up my new phone. Customer service at this store makes you feel greatly appreciated. She really is amazing and funny!! Love this store.

Elias was very helpful. He found extra applicable discounts. Great job.

I walked in hoping for a better experience than my TMobile and I was definitely not disappointed. The teamwork to get things done was amazing and everyone went beyond to help me. John was knowledgeable and made my return to Verizon worth it!! We left Verizon 11 years ago. Happy to be back!! Thank you John!

Excellent service staff were very polite and helped my every needs

Good but long time to complete.Elias is very curious.

Had an upgrade on my old Verizon phone to a iPhone12 the customer service representative Elias was friendly and patient with all our questions, thank you so much

Alexis was great. He immediately helped me with a phone issue and taught me how to fix my phone problem. Thanks, Alexis

Had an awesome experience today when I meet Melissa a true professional with skill and knowledge to help make my visit a real pleasure she answered all the questions plus accomplished my main objective. Thank You Melissa YOUR OUTSTANDING!

Previous phone died and is vitally needed for business. Matt helped us out by giving us options based on capabilities and differences as well as associated costs for each option. He was knowledgeable on phones and Verizon call plans. A great experience!

Melissa was very helpful. Took care of my phone that didnt want to read the sim. Thank you for your help!

I had such a great experience in this store. Briana S. was helpful, patient and did a very good job at breaking everything down and thoroughly explaining!

Came into the Verizon store in west covina and was helped by by alexis vianueva. He was professional, patient and I had an overall great experience. I would defiantly recommend alexis and associates at the west covina location

Melissa was very patient and kind. She made the experience wonderful

Alexis and the store manager were very helpful and helped us get what we needed done right away! Hooked us up with a promotion too! Appreciate it guys, positive vibes in there.

Good experience customer service with elias.

It was almost closing time. She allowed me to activate my bank card so I would be able to get a phone. I havent had a phone in 8 years. Thanks

Oh no!!! Old person moment. I forgot the name of the guy that helped me last night. He was very accommodating and helpful. He explained everything clearly and went over and beyond to help me get the device I needed to get.

Mathew did an excellent job in helping me with the issues I had with my watch and phone. Very helpful, courteous, and knowledgeable. Very happy with his service.

Thankfully I can go in person to a specific store to solve my mobile phone problem.My iPhone 7 continued to freeze up. It was time to get an iPhone 12! Evelyn was knowledgeable and worked efficiently. I joined the cell phone life as an older adult. It’s important that I can trust Verizon these past 24 years.

This store is very well organized and the employees are very helpful, this guy John was extremely patient and driven to help me and my mother threw all the paperwork and details for getting new phones, I would recommend anyone to this Verizon store who is looking for quality service

Awesome experience. Thank you Evelyn for letting me vent about my car and phone being stolen. Great customer service.

Alexis is an extremely helpful and patient sales rep, solving each problem I bring to him with my my new phone!

Brianna and Xavier were very helpful. They answered all my questions, and got me the exact phone I wanted. They were patient and friendly. I recommend them highly.

Very happy with the service they provide at this location.

Alexis at the Verizon store off Workman and Barranca, was great. He thoroughly helped me and was patient with me. Im not very technology savvy. So thank you Alexis!

Thank you, Evelyn for your patience. Went in to have my old phone info migrated to new phone. While that was happening she helped find ways to lower my cell bill. And she helped past closing time and didn’t rush me out after closing.

Very responsibly my needs and knowledge a lot the product. Matthew was very engaging and resourceful in implementing my corporate discounts. Over and above the call of duty. Great service.

Great customer service. Matthew took the time to help us and even go thru our plan to make sure our coverage was what we needed and never once pushed us to change or upgrade.

Great experience with Matt talked us through the whole phone buying and updating process and had a great sense of humor. Would recommend asking for him if you have any questions or concerns regarding anything.

Hello, as of now I cant stop using my new phone. Shopping chit cheating also showing my family a great time at web site drama places.. thank you from the gomez family....

Had a good visit to transfer phones. It cost me 32.00 because I didnt have the tool to get case off my old phone. I told Marhew I got the note 10+ because it has 5g. He said it dont. That upset me. I googled information about the phone before I bought it online and everyone says it has 5g. Does the note 10+ have 5g or not. Anyways the service was great and fast. We talked about my NFL Chargers slot with other employees. Made me feel comfortable. Love this location at eastland shopping cent better than west covina mall. 5* always

Customer service was good considering she had to wait for a code. Explained my phone and what it does

We came in very close to closing time. Brandon helped us and not once made us feel rushed. He took his time to help us switch our service from another carrier. He was very knowledgeable which was good because we had allot of questions. We ended up switching our service to Verizon and also got a tablet on an affordable payment plan which was a blessing. I highly recommend coming into this store and working with Brandon.

Poor customer service and terrible customer service, lost my phone last year and I went to that store and my whole world was turned upside down because the Verizon customer Service representative cut off the wrong phone and left my device open in the parking lot I lost it, I tried several times to contact the corporate but nothing but pure bs,the customer Service at the west Covina location is the epitome of ignorance and unprofessional customer service, dont go there 😢

Best experience transferring service to Verizon, big thanks to Monica and Andrea. Amazing customer service. The store was busy but they never rushed through our process and were so patient and helpful. Not only did they treat us like family but they were also knowledgeable and make an amazing team. They both deserve promotions, the store is lucky to have you.

Had to come into this store to fix mistakes one of their employees made on my aunts plan. My aunt was going out of town and needed to make international calls on her trip. Apparently the girl who help my aunt was New and she didnt know how to do basic adjustments to a persons plan. She switched my aunts plan to a more expensive plan instead of just doing an add on feature. It cost my 78 year old aunt over $100.I worked at a place just like this in the past. The training for plans is very minimal and all done on computer. For companies like this to allow someone to make changes to your plan when they are not fully trained is just wrong. Be careful of Authorized Retailers when getting your mobile phones. Make sure to read the FINE PRINT before agreeing or signing anything.

Great experience thanks to Brianna, she was very helpful and patient!

It was a pleasure going to this store. All of the customer service representative were knowledgeable. In fact it AMAZING how much they know and how willing they are to help an old dinosaur as myself. Thank you so much for Verizon for hiring such wonderful people.

Had to make an emergency visit to this Verizon store for help with my phone that had fallen into water. John was the employee who assisted me and I couldnt be more satisfied. He was extremely helpful and understood my needs. He is definitely an asset to the Verizon team.

Evelyn was the greatest customer service representatives I have ever encountered. She was so patient and informative. She is a great asset to your store!! Thank you Evelyn.

Recently my iPhone 7 was having issues. Long story short, I went in several times always being met with sales reps saying I had to upgrade my phone... without any real assistance. Eventually I had to go in to add a line and mentioned the issues I was having. Andrea helped me SO much that not only did she solve everything and help me add the line, but she also saved me $30/month. She was very sweet and helpful, and got extra points for being patient with my mom.

Andrea provided THE best Verizon experience Ive had in the more than ten years Ive been a customer. She answered every question thoroughly and clearly. Was beyond patient! Very knowledgeable. Wonderful customer service skills.

My wife and I sometimes struggle with smart phones and tablets. Frankly, the technology defies us from time to time. We went to the store, and one of the employees, Evelyn, assisted us. She was more than patient with us, and took a great deal of time helping us resolve issues that were really pretty basic. We appreciate the fact that she was so patient and friendly, and that she didnt make us feel dumber than we already felt. Thank you, Evelyn!!

Amazing experience when shopping for wireless needs... And even when youre not! I came in with a question about my phone, and ended up leaving with a new phone and a new Verizon store I will now come to for any needs. These guys are really looking out for whats best to us.. Phenomenal job, keep up the great work Monica & team. Also, thank you for your patience Alberto and Mario. Truly great, hard-working guys

Easy people to work with. As usual, you get the question to upgrade your existing phone even though we were only upgrading our daughters. After we said no, there was no more pressure sales in trying to get us to upgrade our phones. Every detail of our bill was explained and done in a fairly decent time.

I worked with John to get a new phone and 1 iPhone 11 and iPad later...lol I was all set. John was VERY helpful and assisted with backing up my information and transferring everything over. John also informed me of a military discount which was very much appreciated since I hadn’t read about that anywhere. The other staff present also graciously lent themselves for questions as well. I would definitely recommend this store. Thank you!

I DID NOT want to buy a new phone because I feel that they are ridiculously expensive but when I visited this store, the representative Alberto made me feel much better about the whole thing. He gave me extra attention and took the time to explain things. He followed up with me to ensure that I received promotional discounts and offered to check on the status of my account. I bought a new phone and upgraded to unlimited. Alberto made the transition very smooth. It truly felt good to have this extra effort, attentionand support. Thank you Alberto!

Brandon was awesome! So kind and helpful! I had lots of questions and concerns and he answered all of them with patience and professionalism.

Tony worked with me and my sister and took good care of us.Really patient with us which was another huge plus. Came in to get a replacement phone for her when he informed us about the current offers and we ended up leaving with a new phone for me too! Great Customer service, great salesman, and an overall great guy. Definitely ask for Tony when you go in here.

Really fast and efficient service, keeping in mind my needs and interest. All the staff was helpful and straightforward-no hidden information. I would sincerely recommend switching to Verizon wireless, at least for their customer service.

Outstanding! This place exceeded my expectations John helped me make my Verizon payment. Cant thank him enough he deserves a raise . Im very happy with my new phone. Also wanted to thank Ivan for making my wifes phone much easier to use.

Randomly stopped in this Verizon to convert my lines to small business. Monica and Andrea were super helpful in getting everything switched over and new devices up and running. Really great deals too! Awesome customer service. Thank you both!

Ive been to this dealer several times for assistance and they take care of me with no questions asked. They just get on it and resolve any issues I have. Im totally satisfied with their customer service.

I have a lot of history with Verizon, but this is the first time a representative has gone above and beyond with helping me with what i needed and the unexpected issues that arised. John Williams is a good asset to your location!

Kimberly was very helpful and attended us immediately. She solved all our issues and showed outstanding customer service.

Andrea was so helpful, I left T-Mobile due to their mistreatment of my senior mother. She helped us quickly, with a smile and treated us both with The utmost professionalism. I will definitely recommend Verizon and especially the location off of BarrancaCheers

Evelyn was wonderful. Great customer service. She went the extra mile to make sure everything was perfect for me.

I bought the new iPhone 11 and John helped me with setting up my phone with no problems.

Evelyn and Brandon were absolutely amazing! Super fun and helped me pick out the best phone for my needs

Excellent customer service. Helped me save on my monthly payment. Im glad i came here.

I went to buy a phone and take up a line on my parents plan that wasnt being used. Carlos and Jessica asked if I wanted to add a tablet and hum device. I told them I didnt want anything that would make my bill any higher. They said the devices were free. They lied straight to my face. After I upgraded my brothers phone and got my phone and the supposedly free devices my bill came out to almost $1000! It took me hours on the phone speaking to a rep to figure out why my bill was what it was after I had gone to this location to speak to Jessica the manager(who was there when I made my purchase and helped add all those free devices)multiple times and all she had for me were more lies and empty promises that ended up costing us a ton of money. Please please please stay away from this location. I would hate for anyone to go through what I had to go through. Now Im dealing with a $160 reconnection fee that of course Jessica said wouldnt happen. I wish these reps were trained to be honest.Verizon has great service and great products that sell themselves​. Really no need to lie to costumers.

Ivan and Andrea helped me out a ton with my simple questions! Dont go to the Verizon in the mall you have to sign in and wait. For them to not answer my questions. I recommend this place for its great customer service.

THIS STORE IS THE BEST! always making sure the phones are fully transferred and ready to start being used. I see that theirs a lot of negative reviews but every time I come here these guys are super helpful funny and treat me way better than the store at the mall.

I came in frustrated with my previous phone which was an android. I hated the bloody thing. Walked in and was instantly greeted by the manager. Monica if Im not mistaken. I started explained my situation to her. She was more then helpful. She showed me various phones and explained each phones key features. She helped me make the switch to the iPhone I have now and very satisfied with. Very good customer service compared to what I got when I went to the mall. Highly recommend this store. Dont go to the mall!!!! Also if you go and see the manager. Give her a high five for me.

Ivan and Monica helped me out. Their customer service and knowledge were fantastic. I was very impressed by how they treated me as valued customer! AWESOME EXPERIENCE!!

Came here less than 30min before they closed and Ivan and Monica were Awesome in helping me get my son his first phone. Just loved the customer service will be back for sure. Thank you!!

Everyone there is very nice and helpful

Andrea was great. Soo helpful and service was fast. She was knowledgeable and I was in and out of the store fast!

John was very helpful and knowledgeable in helping me set up my account as well as apply the protective screen. I always mess it up so grateful he did it perfectly.

Thanks Andrea for your assistance. You troubleshoot my billing and lined me up to talk with customer service to further my issues that only they could handle. Keep up the good work.

Andrea was very nice and took out the time to explain everything to me to make sure that I understood what needed..

Great place if you are looking upgrade or want a new phone. Excellent service, Alberto helped me out and was very welcoming knowledgeable and well informative. I liked how I felt not pressured to get a new phone and all the employees there were very knowledgeable. Great enviorment positive vibes.

Literally the worse Verizon Ive ever been too. Not only did it take 4.5 hours to transfer my photos (2 hours the first time and then another 2.5 hours after they messed it up the first time) but the screen protector that they recommended and adhered to my phone did nothing to protect my phone screen from cracking... like at all. Plus half the photos that they transferred are corrupted now, so thanks verizon for your incompetence in the one thing youre suppose to be good at.

Ivan helped me pay my bill and made some great recommendations for me. Will be back to upgrade my phone! Im happy with the way I was treated here.

Bad customer service. Employees there have big attitude issues. Need to dress to represent Verizon better. Poor

Brandon from Verizon had the best customer service. He is “Phenomenal!!”

Ivan and Monica were great today!!! Very helpful answering all my questions and getting my new phone all set up!!! Definitely the store location to visit!

Had the best experience with Ivan at West Covina Store. Highly recommend to anyone looking for a phone to visit him. Top notch service!

Came in to the store to switch from At&t to Verizon and I had the greatest experience at this store . The manager Monica helped me out. She was really knowledgeable and was so nice about answering all my questions. I ended up going with a galaxy s8 and I must say Im super satisfied with her recommendation . She helped me set up my Bluetooth to my car so that was a plus. Definitely recommending them to friends and family.

Awesome experience at this store Andrea hooked me up with everything I needed everything was very simple and quick

Brandon was very friendly and polite. Made me feel comfortable and welcome.

I thought they were giving me good customer service until I looked at my statement of cost the next day. I seen that they overcharged me by $100 (which was said to apply to my phone but instead used on accessories they felt I needed) I come back to find out that all my discounts on my account were disregarded and they even charged me to discount my accessories an extra 10$. They also charged me for items that was said to be free. And charged me 20$ to download an app so that I could change over numbers from my old phone to my new phone. All of these things were completely opposite. This is the worst customer service of my life. Do not recommend to anyone. The store manager kept trying to misdirect my questions so that I would be ok with then basically stealing from me.

I come here all the time! Recommend everyone. Ivan and Mónica are so very helpful and good looking

I went in to upgrade my phone and Monica and Mario were really friendly and knowledgeable. They got me a great deal and transferred all my information from one phone to another including wallpaper!!! Definitely coming back to upgrade my daughters line .

Alberto gave me great customer experience! He went above and beyond to help me with my new phone. Im a little technology challenged but he made everything really simple for me . Everyone here is really patient and knowledgeable. My favorite Verizon store now!

This store is a JOKE.7 1/2 months ago I purchased 2 new phones., Galaxy 7 and edge 7. The deal was buy one get one free. Marissa sent the rebate info which never made it. 2 months later i call and speak with a manager, he said he would get on it. Again, never made it. Tried to take matters up with rebate company, to get jerked around.Last week 12/21/2016 went directly to store and spoke with Marissa regarding issue. She said she would contact district manager and I would hear back by someone 12/23/2016.Also told her my protective glass screen broke a while back. Asked how much they were @ $60 and comes with lifetime warranty. I thought great, its covered....you would think. Marissa had my account info and all purchase receipts on her computer screen. She insisted on selling me a replacement screen. I said why would I buy another when it should be covered. Told her to look at my purchase back in May. She asked me where the glass screen was. Where do you think it went...its glass and it broke so i removed whats was left of it. Lets keep in mind it literally came off in pieces. She needed the broken pieces in order to get my replacement. Seriously lady you see the receipt on your computer and Yes youre the same person that sold it to me. What a waste of money and my time.Friday late afternoon I finally called and spoke with a manager Jessica, she said she was too busy and didnt have tome to check emails. Promised me I would hear back Monday 12/26 no later then 3pm. That never happened either. Something seriously needs to happen to this store. Either fire each and every one of them, including the district manager. Better yet you VERIZON, simply close them down. Over 11 years with verizon and this is the treatment I get. Well over $23,000 just on monthly service plans. Shame on VERIZON FOR ALLOWING THIS THIRD PARTY STORE to provide such crap service.

Josh Munoz went above & beyond to help us pick out the right phone for our needs along with making suggestions to lower our bill. He was excellent in customer service and very polite! We bought 2 phones from him & went back on another day to see what kind of deal he could make for a third phone. He was walking out the door, off for the night & came back in on his own time to help us buy & set up another phone. He was fantastic! If going to this location I highly recommend him!

John was such a huge help!

This place has employees that are very curious efficient and friendly. I had a problem and they took care of it in a timely manner. Thank you Monica and Ivan ! Will back with more problems!

Monica was very patient and answered all my questions that I had. Very personable and friendly customer service. She is a keeper.

Initially the experience was great, oh man can these people sell. Came from another state and decided to upgrade my moms device, but through out the week she has been experiencing trouble where her device would not make certain outgoing calls. The people seemed friendly enough to help my mom when she was there to buy something, and it was great because I believed there would be someone who would be to give her tech help when she had simple questions. She went to the store only to hear them talking about her like a burden. The problem was simple enough to fix, only i had to rely instructions to her on how to turn off and on the device. My mom was not respected when she went back for help and it seemed to her that she was a bother. She was borderline going to buy ANOTHER phone just for calls. Come on guys, really?

John answered all of our questions, and did everything he can to satisfy our needs.

Horrible, worst service ever. Be careful, since it’s not an Official Verizon location, but an authorized dealer, they can trick you and you have no control over it. Read the fine print, they bamboozled my 60 year old mother and talked her into a “free” Samsung tablet, that I’m now paying for. Do yourself a favor, go to an Authorized Store.

Had a problem with my Facebook notificatons. Ivan was able to solve my problem and make a great recommend! Thank you very much