When you got the car with 6/8 tanks of gas, you are required to return with the same level. Of course they won’t reimburse for the extra, but you’ll have to pay their highly priced gas if it’s lower than 6/8. You must learn how to be accurate when adding gas… 🙂Btw, where is my receipt when you promised to send it to my email? 👋

Every employee here is extremely helpful and theyHave decent selection of cars.

Good prices and good service.

Professionalism, courteisness, communicative and no-nonsense representatives at Hertz right here in West Covina.

Pretty good service for my first time their for a car rental from my insurance well my vehicle is getting fixed . They were able to explain the way the insurance company works with the daily rental and fees associated with renting a vehicle .

Worst experience ever i prepaid for a rental waited there close to 1 hr just to have them lie to me saying they called me day before to tell me the car i reservrd wasnt available. I had no missed call from them such b s . Then they said we can upgrade u but with a fee. Such bad customer service ill never use hertz in west covina on s. Garvey ever again. Tbe lady helping me so f n rude also.

Booked through Expedia. Apparently Hertz company policy is to not allow debit cards for same day rentals. No exceptions. Ill steer clear of here from now on.

I got to walk right in and was helped right away only to find out that they didnt have the style car I had reserved, their solution was to up sell me an extra $30 a day for a different vehicle that wouldnt be ready for another 30 minutes. Not sure what the point of a reservation is if they dont reserve anything, the up selling for a smaller car was the icing on the cake

Horrible service Erick didnt even acknowledge us we were waiting in line 20 min and Leia said they didnt have any rentals available after waiting in line 20 min in line she could have told us instead of wasting our time even though we made reservations online. She said they couldnt guarantee out reservation cause it was made a day before

Rude women who work there. Was stuck because their shuttle driver had gone home

The process was easy. The only concern my bf and I had is how well the vehicle was disinfected or if at all because the windows had children hand prints over them. We dont have kids. Also the moment we got there for a rental we saw the car was getting washed from the outside so I dont think they cleaned the inside. The car also showed a battery discharge warning sign the moment we started driving.

All front office staff are friendly, helpful, and accommodating!

Eric, the Manager here is one of the best! Gave us complimentary upgrade and very helpful in solving a problem for me and my friend! Thank you!! Chris is also fantastic, took care of us very fast and had everything ready. Will def be renting from them again. Only place that allows 20 year olds to rent!

Had to wait an hour for late return to be cleaned & gassed up. Eric was great, answered all our questions

Professional people get you on your way quickly with clean and ready to go vehicles

It was fast the staff is friendly and polite and Knowledgeable and fast to get you on the Road .

The people were friendly, and I met a regular Hertz customer who said she adores the team there.My experience was that it took a *full hour* to get my rental vehicle, despite reserving a vehicle online two days prior. I would have given it less stars for this because whatever joy I may have had getting prepared to drive out of town was erased by standing in the ever-warming heat of the morning sun, waiting for... not sure what. I finished up the paperwork within 15 minutes, and then waited 45 minutes for the vehicle to come around front. This is not a busy airport location, but a local town alternative.Still, the employees were ever friendly, and seemed to be doing their best. Plus, the vehicle was clean and full of fuel, ready to go (eventually).

This place is a scam they give u a cheap price over the phone and when u get there they try to charge an arm and a leg

I had to drop off my car at a collision repair shop and Hertz was there 10 minutes after I called to be picked up Great service all around

Very helpful, kind service. I got to use AAA discount too. Although, the parking is a little awkward so I recommend taking someone to drop you off.

I travel a lot for work and this was the best car rental experience Ive ever had. The gentlemen working the counter were quick, polite, and professional and I was in and out in minutes. Plus I had to call and extend my rental by a day and it was so fast and painless. It used to be that I would rent from whomever had the best deal, but this experience has made me a loyal Hertz customer for life. Look forward to working with these guys again in the future!

Friendly service

I wish I could give them less than one star but I can’t worst experience ever they had one poor guy working with like 20 people trying to get a car where are all your employees!? So of course there was no car available for me even though I had a reservation. The one employee that was there told me it was best if I cancel or I could wait another 1hr even though I had made a reservation.

They had an issue getting me a car on time, I was suppose to pick up at 8:30am I was there until 10am.Eric was very nice and he did the best he could.The car was nice and the price was right.I think management need to plan a little better especially if customers have timed reservations, I was delayed, thankfully I was able to make it work.Word of advice..... Allow your self some time just in case.

The rental van had the “maintenance required” light on, I asked the rep about it and he said it was fine because their computer system is not aligned with the vehicles system. He insisted as long as the check engine light was not on the vehicle is safe. No thanks!Great business practice, Hertz.

Been comimg.here for yrs insurance wise and personal too

Wonderful experience, good car, friendly employees ❤

Great staff, always willing to help

Nice and friendly place. Very quick in and out and on my way. Got a nice car for a fair price.

I should have learned my lesson the first time I rented here two years ago. That time they didnt have a car for my reservation until 4 hours after my reserved time.....I figured, well ok every business has a bad day from time to time.So I decide to give them another shot this past weekend. Even though there were tons of people in the office on Friday when I picked up I got my car only about 30 minutes late. No problem. I go to drop it off on Monday morning and there are 7 people in front of me on the sign in list. I have to get to work so I handed the guy my key and said just email me the receipt. I was there on time to drop off the car. Fast forward to about noon today and I get a charge on my cc for 20 dollars more than the rental agreement. Strange....so I look at the receipt and these A......S charge me for two extra hours at 10 dollars an hour! I feel like disputing the charge on cc I am so furious. Completely unprofessional. DO NOT RENT FROM THIS LOCATION!

Good customer service

Was very disappointed in the service

All I can say is, they try their best to get you on your way, but every time Ive reserved an economy car, which its been 3 times these past 3 months, their computers accept your reservation and when it comes time to pick up the car, they have to search their list of cars that are supposed to be there and run down to their storage lot and find out the reservation are over booked and the cars that are supposed to be there arent there yet and you know how hard there trying to get you on your way. Thats the best thing I can say about this Hertz.

Hertz made it easy and cost effective to rent with them. I saved over $200 with Hertzs online reservation process. I even had a competitor tell me that the SUV I had requested wouldnt be available. So when I arrived at Hertz it was all too sweet to be in and out of there with my rental in under 20 minutes. Great employees and the vehicle was clean and ready.

Facility could be improved in my opinion (defined parking areas, more space to rotate cars around, bigger and modern office, etc.), but the staff seemed to work with what they got to their best ability. Hats off to the staff and their experience with all the different types of rental situations that I witnessed when picking up and dropping off my car (leisure, insurance, business, etc.). Also, I want to thank the employee that insisted on dropping me off to my home after knowing that I didnt have a ride home, despite my close proximity to this Hertz location and the workload present in the office. That seemed going above and beyond to me.Update: Last two visits resulted in a few hours of wait due to lack of cars (one leisure and one from Norm Reeves Honda). Its out of the control of the reps at this location, but several customers waiting for cars for hours is unacceptable. In my last visit particularly, the few cars that came in were turned around so quickly, that my car was presented to me still uncleaned- dirty floors, dirty windshield, dusty dashboard- and possibly overdue on maintenance (maintenance reminder sticker had a mileage that was approximately 1,000 miles overdue). Others at least had their cars given to them still soaking wet from the quick hose wash. I had to let an older woman that arrived after me get into the next available car because she had to pee and had to make a long trip back to Atlanta (she needed the car more than me). Another familys roadtrip was being delayed. Another was being denied the car class they reserved. All this while standing most of the time (13 customers and four chairs) and listening to a constantly-ringing phone (the representatives were constantly in and out- mostly out). Overbooking seems to be more prevalent at this location nowadays due to the contracting of rentals to the local car dealerships and location (only Hertz in the area thats not at an airport). Hertz definitely needs to address this with more staff and more cars (on top of a better facility). It saddens me as a loyal Hertz customer for almost a decade that I have to downgrade this particular location to two stars- and thats only for sympathy for the poor workers behind the desk who probably wanted to quit that day.

I went and got a rental car and I met mr. Erick Payne hertz at the West Covina rental it was the best costumer service I ever had. He resolve my problem of transportation, I will give this guy a “10”. I recommend two of my best friends to rent from your establishment. Thanks for your service.

The reason why customer service is terrible is because of how unorganized this place is. Nothing is ready. Even though I reserved a car in advance, there was no car ready for me by the time I came. Seems like they give away cars that customers have reserved for in advance.I had to wait almost an hour to be helped, and then another 30 minutes for them to clean out a car that was just returned... issues like this are bound to happen if the staff are unorganized. The staff are nice, but how can you give the best customer service if you don’t prepare for success? The daily rate for the vehicle I chose was affordable, but it was not worth the trouble I went through. I suggest to rent a car elsewhere.

Went to pick up our rental today at this location. The guy that helped us, barely even spoke to me, until it was time to tell us that the car we had reserved online in advance was not there. He conveniently had a more expensive car for us though. He didnt offer to give us the upgrade at the same price due to THEIR error. He said $20 more for 2 days. I told him no. I dont care about an extra $20. I care about them not having what we reserved and him trying to rip us off. I asked him to give us the upgrade at the same price. He said no, that hed get chewed out and that it should be $40 more and he was already giving us half off. I said fine, call me when the original car I reserved is there. He never called. After leaving, I looked online and found that the car he was trying to rent us was $3 more per day than the original 😂. Never again Hertz.

Literally the worst Hertz I have ever been to. Avoid this location at all costs. The staff is over worked. Managment needs to hire more support at this location. Every customer was complaining. Not one person had anything good to say. I would drive to another location and avoid this place like the plague.

I was here for 3 hours to rent a car... I had a reservation appointment .... I only came here because unfortunately this is the car rental my insurance works with... they don’t work with the customers... if there’s an issue with something they don’t help you out... they just say it’s cooperate policy or I can’t do that... corporate needs to update their policies... all the mid-size cars were unavailable or out of service... if you wanted to upgrade a car they were going to charge extra... it took 30 mins for them to clean the car and have it ready for me... I lost work time/pay for being here 3 hrs... its hassles renting here... go to a different place

Customer Service a Huge DisappointmentI prepaid and made my reservation for a minivan for a long weekend more than a week in advance. I got there at my reservation time (10:30 am). Not only did they not have the vehicle I paid for (or anything of similar size, but they kept telling me to just wait while they called around for one. By 11:45 am they said that if I wanted a van, I would have to go pick it up myself from Ontario when I reserved my rental out of West Covina. After asking how this seemed reasonable to ask a customer to drive 40 minutes out of the way after already failing to fill the prepaid reservation, I received the following answer:“Well it comes down to this… do you want it or not”?Needless to say, I went to budget, and they were able to get me a 12-passenger van quickly so that I could get on my way.Adding insult to injury…. I was sent back to that Hertz this week by the dealership where I dropped off my wife’s car and witnessed the same employee talking to people like that on the phone and in person. I don’t know how organizations in a business where customer service is so crucial can have people like this working for them after so many people take the time to provide their feedback on these negative experiences… smh…

Off site location terrible. Car really not reserved, always wait to find my car, windshield dirty inside.

I would never ever rent from this place they jept adding all these charges to my card everytime i call they put me on hold 30 to 45 min they say there gonna call back they never do there full of itwhat does a person have to do to get honest peopleinstead of lying thieves not around here thats for sure

I really enjoy renting from Hertz. Great service and always friendly. Id highly recommend them to friends, family, co workers and more.

While reading all complaints and good feedback, I noticed that the owner or whoever replies seem to like good feedback..So I have a complaint and I hope something can be done. I can relate to all those that speak of horrible, incompetent, unapologetic, rude, unprofessional, intolerant and that horrible attitude that doesnt belong in customer service. Dear owner, I want to suggest customer service training for your employees, they all need it. Including your manager. Please post your email...I want to fill a formal complaint. Thank you for your consideration.....No reply from owner...I guess he only cares about taking your money.

Great service and affordable. They also offer free Uber service upon request.

Great experience. The manager Ian was Extremely helpful in getting me the car I needed for my vacation with my family. I would definitely recommend this location

We booked a car before we left England. The guys in the office at this location were very good indeed and everything went well with the collection of the vehicle. Thoroughly enjoyed our trip, drove over a thousand miles and the car was faultless. Love the cheap gasoline in the USA. Oh and the drop-off at the airport was very good also, although I did miss a turn which added a little bit more to the pre-flight stress levels.I would not hesitate to use this company again.

Thought I would try Hertz instead of Enterprise and that was a mistake. I called an was put on hold for 30 min, I bet it would have been longer, so I just hung up and called again. The gentleman answered and took my phone number down and said he would call me back and never did! If youre on a time crunch and need questions or service this is definitely not the place to got too.

They take a long time you help you out. The excuse is always that they are understaffed. Called for a reservation and was placed on hold for 1 hour. I actually drove to the location made my reservation and showed my phone to the manager. He apologized and mention that they have problems with the phones but it always happens. Expect to wait over an hour to either drop off or pick up car. Go somewhere else.

Woefully understaffed. But the staff they do have are incredibly friendly, helpful and professional.

Do Not Rent From this Location!!! This rental place is a DISASTER!! They are PREJUDICE toward MINORITIES and OVER CHARGE people of COLOR, DOUBLE the prices of a non minority. If I could give a 0 star I would. Expect your wait time to be 2 hours to rent a car. And if you reserve a specific car you will NOT get it, you will get something smaller for MORE money. I wish I would read the prior reviews BEFORE I rented from them!!

I do not recommend you use Hertz for your rental car needs, especially not this location! Plz avoid it if at all possible. The vehicle quality is garbage and so is the customer service skills or lack there of.

Horrible...Let me tell you about the 1st and last time i got to Hertz.1st, the selection. I booked an economy car specifically because of my long journey (+1,200 miles). I selected my car online and the Pay Now option to secure my options and price. Great. I arrive and the manager there politely told me that he wishes that the website would not let people book eco cars. Why? Because he only has 2. So, although I reserved an eco car, i was not given one.2nd, the misleading contract. When I arrived, they told me I needed to put down $200 dollars for deposit. No where did i see this. I was told its in the fine print...yes.. thats what a customer likes to hear.3rd, the inflexibility. I needed to change my pick-up time about 3 hours because of work. You would THINK they can accommodate. NOPE. Called store location and they said that because I booked online with Pay Now they cant help me. I called their Online support and they told me that if i wanted to change it, they have to charge me an additional $30 dollars for the rental!! Ridiculous!4th, the time. After already being upset about paying the additional money to pick up my car that i did not want, I rushed over during my lunch to pick up my car. Pick up time was 2:15, i arrived 2:20 and my car was not ready yet. It took close to 45 mins to get ready.Moral Of The Story: You are better off paying a little more for Enterprise or something else then dealing with the amount of horrible customer service I had. Car itself was good, but this isnt a review for Nissan.

Yes this is a busy place, however there are only two gentlemen running the facility. They do their best to provide you with excellent customer service in a timely manner.

Terrible service. This place is always understaffed and the wait time times are always long. Even now as i write this reivew i have been waiting in a full lobby for 15mins and have yet to see anyone at the counter.Do yourself a favor and pay more to rent from enterprise or anyone else for that matter. Remember you get what you pay for.

Only one employee working both times I was there to pick up and drop off. It will take you about 1 to 2 hours to drop off or rent a vehicle. Also if gas gauge is a hair below what they gave it to at they will charge you $24.

Decent Place. They may not have new cars. But, gets the job done. I have AAA - hertz gold card and this is the nearest one to my home. Hence, I visit this place.

Super small location. I went to return a car and there were like 10 people squeezed into the small office, but the 2 employees behind the counter were great and helped us all in a timely manner.

VERY BAD COSTUMER SERVICE!! They change car prices so often to insane amounts up. Cars are duty, Gas tank not full and they write down full when u rent the car. A Asian guy with sunglasses is the worst employee there. He should be fired, he is very slow at all and leaves you on hold in the phone for so long. NO One Returns Calls THERE. NEVER. The owner needs to supervise that place more often.

I only ever come to this location because it’s the closest one that AAA goes through for car rentals. However my experience yesterday was beyond horrible. The man that helped me treated me extremely bad. He spoke to me as if I was a 2 year old child which I did not appreciate and when I told him that he was even more rude. He was even more upset when I did not purchase their insurance or their gas. I would not refer anyone to this location.

I come here a lot and they are always friendly.

Small. Very limited selection. Relatively quick. Nice surprise

Incredibly slow. Staff do not even acknowledge when you walk through the door. Avoid this place

Booked my rental through third party and the car that I chose isnt available so I need to pay extra for the upgrade. This happened to me to other rental company and upgrade is for free. Secondly, I ask for a pick up service, called 3x. 1. Got my contact details, said theyll call back. No calls after and hour. 2. I called, was put on hold for 12 minutes 3. They got my contact details again, nobody came. I missed my appointment and charged for an upgrade. Great! I dont blame the staff at West Covina branch, bec theyre undermanned. Management should monitor their daily transactions so theyll know when to add more staff to go to work on a certain day and time. Oh! They gave me a dirty car, they offered to clean it but I was so freaking late because of waiting for the pick up that never came. Dropped the car a few days after, they booked me a lyft to bring me home. Thanks for the staff but Ill never use Hertz again.

Cars are reasonable, company is reliable. . . customer service at this location is horrible. I am a paying customer, their representative hung up on me mid conversation!

Great people to work with to obtain a car. Fast and courteous

This Hertz...location..is terrible..they send me to pico rivera because they dont have lift car rental.😡🤬😡🤬

Very smooth transaction. Clean vehicle that performed flawlessly. Very courteous and respectful employees. Thank you.

Picking up a rental. Super polite and helpful.

Very friendly staff and nice. I go here from my job to pick up cars and service them at Pepboys.

Costumer service is good . I had booked my reservation once i arrived they didnt have alot of selection. I had a ford fiesta Gold i mean it did the job good. But the fact that they didnt have so many cars was a big NoNo. Other than that the process was fast .

The place is always so busy the times ive been there. But the staff there are great...and the prices are always cheaper than any other rent a car places ive called around to.

Good and bad, good because i got a free upgrade to a very nice car, bag because the African American man that works there is a pompous, rude ass, so glad i didnt have to deal with him and the young lady that helped me was Berri sweet, however not one person there said hi to us or anyone else, no one said theyd be right with us or even acknowledged us or smiled.

Quick service. Great car options. Super easy on the pocket.

I want to Thank the manager Heather she was great she went above and behond for me and i cant thank her enough thank you so much Heather i wont go anywhere else to rent a car 😄✌

Was not told to have a full tank of gas on the car return. They were going to charge $80 to fill the tank up. It was waved but that is outrageous. I will not go there again.

Good customer sevice, just slow in getting the car ready and the car had lots of damage around the body and a non working usb port. It was very nive that they got me a complimentary Lyft to my next destination

The worst rental car company I have ever been to. After 2 hours of waiting, the car was dirty and had no gas. The staff was extremely rude and unprofessional. The rental car return was worse as that was a huge wait and express return was not available. I would NEVER use Hertz again.

The place is a mess, they dont have enough people working, there about 15 people waiting and employees takings their sweet time and talking on the phone instead of taking care of people in front of them first. And booking the car takes Loong time just to input some data in the system .

Dirty cars. Needed to be washed, by me on my dime. I havent even taken possession of the car yet..then the check engine light comes on. Much better options than this. Rude service.

Waited like 10 mins for car washing, but others were all great.

They NEVER RETURN CALLS BACK, so dont believe when they say that they will call you back. And is super hard to get in contact by phone with them. Super bad costumer service with a Asian, Indian guy there. He shouldnt be working there.Every month I travel for business stuff and I come here to rent a size medium or small car. They change their prices very often but today they got insane with the price. The guy said its $375 for a small car to pick up Friday July 7 to Return Saturday. July 8 2017. Is not even a Holiday!! YOU GOTTA BE KIDDING, right??? I always pay around 375 for 4 days but he is charging me that amount for 1 day!! Totally disappointed with Hertz. I always rent car with them but they abuse from people with prices. I have a record of Hertz receipts every month and I never paid that crazy foronly 1 day. I will speake with a supervisor or owner because this is insane. Im a good costumer. I guess these people dont care costumers too much.

This place is awful, car selection is not good, the cars are filthy and old. The Maxima I rented had 57,000 miles in it and it needed service at 50,000 miles which was not performed. It also had Colorado plates and was full of scratches and dings. Customer service is horrible, they make you wait for a long time on the phone or on the counter, even though you already have a reservation. Dont call close to closing time, they dont have any cars available--so they say because they dont want to go the extra mile to help you. Avoid this place at all cost, there are way better places to rent from in the area.

Small location with nice customer service. Gavin was patient and multitasked well.

Great customer service, busy at times but get you on your way on time with your rental

Service inadequate and slow

Where is the very poor button these people promise me a car and didnt have one when I got there take in mind I had It reseved a week in advance very poor service, I had missed my best friends wedding thank you hertz thanks for nothing but a headache

Great selection of cars to choose from even though it can be a bit pricey. I was able to get the car for my need with short notice and fairly quickly.

Has a comfortable car and it was fairly clean,the staff was cordial and fast!

Not great customer service. I called days in advance to reserve a SUV which the guy said he would have. They ending up only having a van and it was so dirty inside and out!! Go to Enterprise, they are so much better!

They dont even deserve one star the worst customer service ever they dont care to make you happy all they see is $$$$ signs Pls Dont Go There

Enjoy the car but did not enjoy the office from where I rented the car. They are not very informative about the cost or the special offers they have

Small not alot of cars, but good service!

Terrible location no room to park and service was terrible

The manager Was very rude i had an appointment to pick up and automobile at 6 just 2 min late amd he refuse to help me. Very bad coustumer service.

Very good people clean environment excellent service

Terrible service. Im sure its not the fault of the employees but there was only one person trying to do everything. Tool forever to get a car that we had already reserved a week in advance. Would suggest going to literally any other Hertz.

They tried to give me a car with a nail in the tire. It took almost an hour to pick up a pre-arranged car. I had to call the insurance company to get them to up the amount of money to pay because this Hertz Rent-a-Car only had one car. They tried to give me a minivan.

They called me 1 hours before my reservation to tell that there was no car available for me..There is a shuttle that can pick up the customer up to 5 miles from the store. I was 5.2miles so I took a bus to stay within the range because they could not pick me up, and then took them almost 1h to arrive at the bus stop although we agreed on a pickup time.I tend to read documents before I sign, so the staff was incredible rude and pushy while I did so; then gave me a dirty car to complete my unpleasant experience.