This was my first experience at import intelligence. They repaired my vehicle for half the price of 2 other shops I called. I needed a steering rack replacement on my 2009 Honda crv due to a ruptured seal after an accident. My crv has 270k and while still being a relatively dependable vehicle I did not want to invest a lot on its repair. Did you ever meet a person who you knew couldn’t lie to you? This is Matt, the owner. From our first conversation he pointed out the advantages of getting a used rack with low miles over a rebuilt. Then he acquired the part for me and during the installation he noticed another issue I needed to address and quickly called me for approval. I do not say this lightly. Being a marine from the Vietnam days it felt like I was talking to a brother. All of you x military know what I’m talking about. Matt is the real deal. Honesty, integrity, knowledge and skill. Not to slight Ron, his associate, who is an ace as well. Go there you won’t be disappointed!

Awesome mechanic shop! Had an oil leak, suspension, coolant leak, and timing belt replacement taken care of on my vehicle. Matt provided an honest assessment of my vehicle and was able to take care of everything in a quick and timely manner. Thank you again for your help!

Clean waiting room, very friendly staff. Owner is also a really nice guy. A+ will be going back for all oil changes and inspections from now on!

The best automotive shop I know of. I refer everyone I can to them.

Fast and professional service. Pricing was good and they were honest about what needed repaired. I will definitely be returning.

Great place to do business with! This shop has been super accommodating and does their best to make sure that Im back on the road in the least amount of time. Caitlin who works the front is always pleasant and goes above and beyond! Definitely one of the best shops in the West Chester area!

Though I had transmission problems, $285.00 later running great. Guys know what there doing!!

Im a small electrical contractor and have had problems finding a quality mechanic for years that I can call to get my trucks, and equipment in and out of the shop fast to keep my business moving. About two years ago I found the shop to do this for me. Prices are fair,and the service is top notch! I have gotten to meet his staff and all of them greet me with a smile and hello when I am there to drop off and pick up. I would highly recommend Matt and his crew for all of your automotive needs.

When you find a mechanic you can trust, you stick with them even if you move. I drive 40 minutes to take my car to Matt and the guys at Import because they do amazing work. They go above and beyond the call of duty and I am always satisfied with the quality of the job. Theyre very friendly, polite, and pleasant to talk to in person and on the phone. I cant recommend them enough!

Matt and his staff are awesome. True car guys and a pleasure to do business with. No hesitations giving them any type of vehicle. Thanks for all the help!

Upon a recommendation from my son, I had my newly purchased used car checked out at Import Intelligence. I could not be happier with their professional service, thanks to Matt and Brian. My car was picked up in the morning at my workplace. Brian called me after the inspection and thoroughly explained what they found. After my approval, they did a minor repair promptly. My car was then returned to me at my workplace - how convenient is that! Overall my experience was excellent from start to finish and I would highly recommend Import Intelligence to others.

Matt and his Team are very knowledgeable and honest. Integrity and Honesty mean a great deal to me. They will not try to sell a part or recommend a service you do not need. I live in Jeffersonville (Norristown) and travel to West Chester because I can trust the expertise and honesty of the Team (Matt, Brian, Kaitlyn, etc.). I highly recommend Import Intelligence for all of your cars needs. Bob Powers

Ive been taking my car here for several years, and now take my wifes vehicle here as well. From my first visit, I was impressed by the quality of service, the prompt manner in which my automobile issues were diagnosed and taken care of, and the overall willingness of the shop to accommodate a busy work schedule. The local pick-up and drop off service is immensely helpful. Import Intelligence is my go-to shop for automobile repair and customization. I highly recommend bringing your cars here. You will be hard pressed to find this high level of service at a such fair price.

The guys at import intelligence are top notch. I had some of my commercial fleet need repair and they got me in and back earning in a timely manner. Some of these were huge jobs and they were able to knock them out quickly and at a great price.

I have been using Intelligence Imports for a couple years. Its the only place i go now. Brian and Matt are honest and good. They work on my older 89 wrangler, 1990 Cherokee, 07 commander, Mazda truck and my wifes 08 Mercedes E. They are fair, quick, honest and smart. I have every confidence in their ability and ive recommended a bunch of people to them. They will treat you right and not charge you an arm and leg!

Checked out Import Intelligence after stopping by multiple mechanic locations in order to renew my inspection for my Mitsubishi. The previous locations gave me estimates ranging from $500 to even $900 for replacements with a very brief explanation of why I needed to purchase these parts in order to pass my inspection. When I arrived to Import Intelligence I was walked through step by step of what really needed to be replaced and was given an estimate of $300 including the inspection. If you are looking for reliable, honest, hard working individuals, be sure to check out Import Intelligence before paying an arm and a leg at another location.

We have been taking our cars to Matt and Brian for over 3 years now and I want to say thank you for everything you have done over the years. This is truly a company that provides top quality mechanics and customer service at very fair prices. They are proactive in helping us keep ahead of any major (and minor) issues. Thanks for all your help especially with the Subaru this week!

Recently had a set of tires put on here and the staff was really fast and professional. I had to change my appointment several times due to other circumstances and they were 100% accommodating and flexible. Also they do free pick up and drop off within a certain radius so if you’re in the West Chester area it’s worth asking about.

Quick honest, reasonable service. Highly recommend. No upselling. Also dropped car back off at work, no hassle!

I have been bringing my car here for almost 8 years (3 different makes and models in that time), and I have always received fast, friendly, excellent customer service. They always give me a fair price, and the work is always done on time if not early, or while I wait. As a girl who is not too car savvy, I feel I can always trust their knowledge, work, and price!

Awesome as always 👍

Brian and Matt are awesome!! My co-worker recommended them and as the owner of 2 older model vehicles and being a female who knows NOTHING about auto repair, Im sure it would be easy to take advantage of me but they are super honest, pricing is great and work gets done quickly. What more could you ask for?? How about a ride back to work or maybe a loaner car--they do that too! Ive had nothing but great experiences there!

I am happy to freely and highly recommend Import Intelligence for any and all of your vehicles service and repairs. Finding this place was like striking gold. They are exactly what you want in a car or truck repair shop. Honesty, value, competence, friendly, efficient are all that apply to Matt and his crew.

I dont typically write reviews, but these guys kick ass. After speaking with Matt on the phone, I scheduled service which included replacing a timing belt, new brakes & rotors, and inspection. Prior to this week, I had never spoke or met Matt, but it felt like I was talking to a friend. His customer service skills and communication skills are outstanding. He was able to explain things in a way that someone non-mechanical could understand and provided estimates prior to the service, so there were no surprises. In terms of a price comparison, the dealer quoted me $1,050 to replace my timing belt, which Import Intelligence did for $600. You do the math... Moving forward, I will continue to use Import Intelligence and fully recommend using them.

Import Intelligence are knowledgeable, hard working, trustworthy people. I have never had a problem with them. They take responsibility for their work, and will make sure your issues are resolved.They fix what you need fixed. They dont try to sell you useless things, or convince you to fix lots of things that dont need fixing.

Ive been to many mechanics in the West Chester area but these guys are hands down the best. They are fair, knowlegeable, experienced, personable, trustworthy and simply provide the best service. If you are unsatisfied with the service/prices youve been getting at your local mechanic, switch to Import Intelligence. You wont regret it.

Import Intelligence is the first shop that I fully trust taking my cars too. Matt and Brian are extremely knowledgeable and friendly. They have the best prices and can do a variety of different things. They replaced my CV boot and front axel, repaired my amplifier, and replaced my side mirror in a matter of hours and for an amazing price as well. These are my go-to guys whenever I need work done on my car.

These guys are excellent at diagnosis and reasonable repairs. They keep my 2005 German car running like new. I recommend them for any auto repair. Friedly local drop off service and very trustworthy. The best!

I have been going to import intelligence for 2 years now. Matt and Brian are both very honest and very helpful. I take both my cars there with a peace of mind. Brian spent a lot of time explaining about my car.

Highly recommend. They go above and beyond.

Very friendly and excellent service. Had a tough time finding a place I trusted in the area, but found Import Intelligence and finally ended my search. Thank you!

Had my timing belt done. Good price. Car runs great.

I’ve had consistent and professional service for years at Import intelligence. Great group of people to work with, and extremely helpful to everything they do.

Shop turned around exhaust work, a/c recharge, alignment, and inspection very quickly. I really couldnt say enough good things about Import/Automotive Intelligence. Staff was great, work was great, and the price was very reasonable.

Great honest people. They saved me a lot of money compared to Firestone.I will go back there again.

These guys and gals are terrific. Only place in all my years when I took my vehicle in for inspection and they cleaned my windows as well!! I have a 2007 Honda Ridgeline and they keep it going strong. Theyre service is always friendly and accommodating making you feel like youre thier most important customer never recommending anything thats not needed!👍👍👍

Fast service, got a Mercedes repaired before and now a Jaguar. This is the most reasonably priced shop in Chester County.

On my way into work this morning, my tie rod end snapped on my Prius. I called Import Intelegence and they sent a tow truck. Matt diagnosed my vehicle and came up with a fair price for the repair. I take all of my familys vehicles to Matt and Brian because they are the BEST mechanics in WC hands down. They always do amazing work at an affordable price. They have a customer for life after helping me out in a lousy situation.

Great guys who know their stuff.I recently took my Nissan 240sx to them for the dreaded timing chain replacement. They were very helpful when I called and emailed them with questions about what my options were, and decided that for the time being the timing chain replacement was my best option. They are a great company and I felt that they were always honest with me from the start. From my experience with them I have no problems recommending them to anyone, especially for anything 240sx related.I look forward to when I will be able to bring my car down to them for an engine swap.

Import Intelligence is where you want to go for all things car related. Matt Waldin is a damn saint and has never been anything shy of helpful. His motorsports experience contributes greatly to his credibility and knowledge of how to fix things efficiently and effectively. He is the only West Chester mechanic who will ever touch my car.

Great service, friendly and honest staff. Ive brought multiple cars here and have always been satisfied.

Just had another fantastic appointment as usual!

What is more valuable than an honest mechanic with solid skills? The guys are Import Intelligence are the most trustworthy shop Ive known in 40 years of driving. Prices are fair, they never try to upsell or do unnecessary work. Customer service is outstanding, too - they even pick up my car from my office location and return it when the work is done. Really an ideal car repair shop - and theyve done excellent work on my VW, Acura, and Mitsubishi.

I was not satisfied with the repair shop I had been using for over 20 years, I no longer trusted the pricing and quality of the repairs. I found Import Intelligence website on the internet, and was impressed with the reviews posted. So I made an appointment for 9am for an oil leak that was smoking off the exhaust.The sourced of the oil leak was quickly diagnosed as the valve cover gasket. Also found was coolant leak at the heater core hose flange, which was explained as a more immediate concern than the motor oil leak. Both jobs were done at a price that marginally more than just for valve cover gasket. Given my experience with other repair shops, both jobs would have been price separately, and minimal consideration would have been given for the overlap in labor. I connected my Ipad to Import Intelligence wifi and watched a movie on Netflix until my car was ready in about 2 and half hours. Yes, I was impressed, I was treated like family. My only regret is that I did not know about Import Intelligence sooner.

Great service from great employees. Matt and Brian are the guys you should go to.

I have taken all of my cars to these guys for the last three years and have never once had anything bad to say about them, they have always isolated what ever issue i was running into and fixed that with out trying to sell me any services I didnt need at the time. They have also recomended parts and upgrades that would enhance my vehicles proformance and when needed worked with me to find the correct part at theb est prices available at the time. I have and will continue to recomend them to friends and family in the future!

Took a car that was literally in pieces to Import Intelligence and they worked their magic to turn the car into a 660rwhp beast. I would definitely recommend this shop to anyone.