Josh and Dominic are superb.What ever you do!Do Not Go To Lake St. Louis. They added devices on my business account with out permission.

Dominic and Josh were so helpful and friendly!! They went out of their way to accommodate our needs!! I just purchased a new iPhone at another AT&T store which we didn’t receive much help. So we went to the Wentzville location and had amazing service!!! Both employees should be recognized!!! They represented your store with great service and patience!! We will continue to go to that location!!!

We had a great experience at this location! Dominic and Josh are very knowledgeable and personable and they made sure we got exactly what we needed. We will come back to visit this store in the future!

The employees at this store have been helping me for years. My last visit was to replace my dead phone they were very helpful. They were a little hindered by low phone stock.(not their fault!). But I was taken care of and left happily with a new phone.

There was a little bit of a wait but when it was my turn, Dominic was quick to help me. He was able to quickly identify my problem, fix it, and get me out the door quickly. He Even gave me his number to text if there were still problems. When I texted back with a question he was quick to answer. Great experience at the store.

Not happy. My husband and I were going to buy 2 new phones. Took all info. They did not have any of the phones we wanted. Was going to order n have sent to store for pick n activate. They would allow this as we were going to pay in full. (I didnt understand that). 😠😠

Dominic was very helpful, polite and friendly. He was able to help me reduce costs for my family plan while improving my plan, and helped me with determining the best insurance for our family devices. He went above and beyond with his amazing customer service!

Ive been there many times. Only once did I have not such a good experience. I still give them 5 stars!!

Dominic was amazing! Went in last night to purchase 2 phones, ended up purchasing 3. He was professional, kind, courteous, fun and patient. He did an outstanding job for us. Could not have been happier. I worked retail and managed customer service for 13 years, he is a gem! Thank you Dominic!!!

We had excellent service from Dominic yesterday when I went in to get my phone replaced. My Apple Watch was also older than dirt and I was able to get a new series 6 Apple Watch as well as an iPhone 12. Dominic took very good care of us and was very friendly and knowledgeable. Absolutely ask for Dominic when you go to ATT in Wentzville!!

Very good customer service. Got helped right away. Took a lot of time explaining all the features of my new phone!

Stopped in today because my wife and I needed a new phone carrier. Dominic Kohne was extremely helpful. Sat down with us and made sure that we had everything that we would want and made sure we were getting the phone wed need in our respective businesses. The service is outstanding! 5 stars!

Leo was excellent in helping me upgrade my phone. I Aldo witnessed another store rep dealing VERY patiently with an irate customer. It is a great store and staff.

Michael the Manager was very helpful and professional today with an issue with my phone. I appreciate all the time he spent on it. I’ve been going to the Chesterfield Valley Store and they aren’t helpful or friendly. If I need any accessories or a new phone I will go to Wentzville.

WHEN YOU GO ASK TO SPEAK WITH Suriyo. This gentleman knows his business! Very knowledgeable, quick and respectful. He is a professional is in occupation and explains what you need to know in layman’s terms. PROMOTE BEFORE OTHERS!!!!!

Dominic was exceedingly helpful. We exchanged 2 new iPhone 12 and new i watches plus cases etc. Dominic very pat and helpful. Great experience

Extremely unprofessional and unorganized, I would recommend going to any other store

Very knowledgeable service at the WENTZVILLE location. My rep was focused on what I was looking for rather than what she wanted/needed to sell. Excellent service.

Go see dominic. He was amazing to work with and made the experience quick and fun.

Dealing with the ATT store is very different than dealing with the phone based customer support. Brauck and team at this store run an informed, tight ship. Its literally faster for me to drive 45mins to the store and (sometimes) wait for the team here to help me, than to call in and wait on hold. The team engages and helps me with everything I need, be it my business or personal service.

I went here to activate my new Apple Watch! Solomon helped me get everything activated. He was professional yet personable very quick and informative! I couldn’t ask for better service he was talking to me like we’d been friends forever. Also I didn’t want to leave out the the manager with the muscles!! I didn’t catch his name but he checked on me multiple times while waiting in line, he was also personable and friendly.Good people here I’d like to be their friend!!ATT You have a outstanding crew!! It doesn’t go unnoticed!

Kat was amazing!!! She was very knowledgeable and patient she helped me get exactly what I wanted! Thanks Kat :)

Anthony took care of all of our needs. He was great! Our thanks!

Kat was wonderful, very patient while maintaining professionalism. She is an asset to your group! Thanks Kat and AT&T!

Anthony is the BEST. I will only let him wait on me he always goes above and beyond

Kat was amazing and helped me with everything!love this store

My husband and I upgraded our phones and switched to ATT. Leo and Anna were so helpful and great to work with. It was such a pleasant experience.

Leo Ordway’s help at this location has been 5 star over the years.He just answered all my questions on the latest iPhone and patiently upgraded me and i’m very satisfied with his customer service and my experience with his colleagues has been satisfactory over the years as well

Suriyo was awesome! He helped me set up my new phone and was really nice about helping me sync everything from my old one. He even helped me pick out a cool case and pop socket! That was the first time Ive ever had fun at a phone store lol, super cool guy. I 100% recommend the at&t wentzville location! Suriyo needs a raise 🤷

Suriyo was amazing in Wentzville. Went over and beyond to help me and make sure all needs were met! Definitely recommend this location!

Kat Wahlman, was great to work with and very knowledgeable!

I am so happy with the experience I had today at the Wentzville AT&T location. Dominic Kohne was very helpful, very professional and with the best attitude. He was willing to take the time to explain to me all the options I had available to solve my issue. I can’t thank him enough for the way he and his manager Brauck Burge treated me. I felt that they care and wanted to do everything to help me. Excellent customer service experience. Thank you!

The girl that helped me was amazing! We became best friends while I was in there and very helpful. She made our family play cheaper and really helped me get what I wanted. I will never go to another store. I love all the employees and the manager was super kind.

Suriyo was a great help in getting me set up with my new phone. He made the process super easy and was more than great. 10/10 recommendation

Brauck was awesome. He is very knowledgeable, patient, friendly, and professional. We had wonderful service, and would recommend sending other clients to this store.

Brauck and Dominic were very helpful and informative. I appreciate it

Very good customer service and informative about new phone purchase.

Was at the WENTZVILLE MO store today and the staff exceeded every expectation that I had thank you Leo Ordway and Brauck Burge were so welcoming and helpful to me thank you so much I am now an official iPhone customer 😊😀😀😀

Solomon and Brauck did an amazing job in store setting me up with my new business account. They were patient and thoroughly explained everything to me. I will definitely continue to use AT&T because of my experience with those two gentleman.

Brauck and Solomon and were absolutely AMAZING! They both were attentive and informative when purchasing 2 new phones!!! Highly recommend EVERYONE to visit the store and ask for them for help.

About 4-5 months ago my wifes I-Phone quit on her, she thought no problem as she has the insurance. It did work they provided her with a new phone and she sent hers in. Somehow it was lost whether it be on thier end the post office provided her with the info that it had been delivered. The warranty company AT&T uses and AT&T refuse to do their part to straighten this out so she is stuck with a $600 bill which she has paid. AT&T will take this to arbitration for her for $200 yet I guarantees and she has already wasted too much time. MORAL TO THIS STORY : IF YOU HAVE THIS OCCUR AND YOU HAVE THE INSURANCE REPORT THE PHONE LOST SO YOU DONT FIND YOUR SELF IN THIS SITUATION WITH AT&T. THEY HAVE THE UPPER HAND AT ALL TIMES AND YOU WILL LOSE.

Went to trade-in a phone and Suriyo was very helpful. Amazing and friendly service.

I just have to say AGAIN Anthony is awesome at the WENTZVILLE AT&T store! I have worked with him for years on our business account and he is very knowledgeable on every phone, upgrades, helping with issues on our 12 lines, and is always willing to work with our employees individually. I always go to him for help! Also, everyone at this store is so friendly! I cannot say enough good things about the WENTZVILLE AT&T store!

Your wait system is terrible. I was told 30-45 mins. After an hour I left, got gas and went home. I still have not received a text or update on when its my turn. 1 hour and 30 mins of waiting ...

I went to AT&T last week to port in a new number and ask some questions. When I arrived I didn’t have a mask on me and per a medical reason I couldn’t wear one. Anthony, the rep that works there, was beyond helpful! I told him I couldn’t wear a mask and he helped me OUTSIDE! No questions asked and for the entire hour I was here he answered all my questions and Helped me with everything I needed. Way better than the workers at warrenton location. Good job Wentzville! And thank you Anthony!

Took my dad to the store to finally get an upgrade from his iPhone 5! The rep was so great in helping him choose an upgrade and being so patient. Who sits with you for over 30 minutes because you haven’t ever backed up your iPhone and ensures everything gets smoothly transferred, even going the extra step of setting up the face recognition and apps?? Dominic does that’s who! And this is why we were so grateful to have gone to this store instead of buying somewhere else!

The service tech was great. Very helpful and knowledgeable. She even helped me transfer all of my old text messages, pics and other info I wanted. The only reason for only 4 stars is that the selection of apple phones was down to 3 and the didn’t have the one I wanted so since my phone was not working and I didn’t want to drive around STL to find the phone I wanted I chose an alternative phone with lesser memory than I had wanted. The service and store were great and quick on handling my transaction.

Had such a heck of a time having a prepaid number from St. Thomas and transferring to a postpaid account in Missouri. Solo was amazing! Took 2 days and multiple heads to put together but Solo, Greg, and Anthony finally came through for me. So very thankful for how awesome these guys are!

Solomon and Brauck made the process to switch providers easy. They both were super knowledgeable and helpful and fun!!! We love our new Galaxy phones!!! Thanks guys!!

We live in Washington and decided to drive 45 minutes to another location because Washington was not able to help us at all. We were in the store for less than 5 minutes and they were able to jump on their feet and fix my problem before even having to explain the whole situation. Washington was double charging us and didnt do a thing to correct. Our rep and the retail store manager helped us walk through this problem with no issues whatsoever. Broke down our bill and explained every step of our plan and made sure even though they werent the store that caused the problems they still took care of us. Great service and speed on all!

Suriyo was amazing and made my upgrading phones process so easy!

Suriyo was super awesome helped me setup my new phone as well as pick out super awesome case! Put a smile on my face after losing old phone to water damage.

The service I got in this store has been some of the best in years. I was dreading my visit to the store and my representative Mindy was very polite and took great care of me. If you want great service and see a bunch of handsome men this is the store to be ladies! I love at&t

I had some issues with ordering online and Tiffany took the time to help me out. Not only did she do a phenomenal job, it was the quickest Ive ever been in and out of a wireless store! Highly recommend.

Thanks to employees at AT&T store in Wentzville. Very satified --never disappointed with their knowledge of my android phone.

Att Wentzville, mo, has a very helpful and knowledgeable sales representative. We were lucky to get SOLO to help us with our new Samsung galaxy phones.

I went in to see if they could offer any suggestions regarding my earpiece on my iPhone XR. It suddenly began sounding muffled. Speaker phone works fine.They first had me yell across the room as to what brought me in. Then when I explained they did not offer any suggestions just asked do I have insurance or how old the device is. Said they do not repair which I already knew that. Were NOT helpful at all. Frankly the poorest example of customer service ever!!!I quickly turned and walked out and will NEVER go back.

Moved our Business Account and Personal Account to AT&T. Brauck Burge was extremely helpful, knowledgeable, and efficient. We also worked with Charlie as well. If you need any assistance for your business needs ask for Brauck, for personal needs ask for either. Great Experience.

Solo is ALWAYS a pleasure to do business with. Very attentive. Very nice guy.

Anthony was very helpful and knowledgeable. He was not only able to help my family with all of our questions but his co workers would seek him out for help.

Great experience. Great savings. Wonderful customer service.

Tiffany was amazing! She spent over 2 hours with me and helped me get a new number and change carriers. Highly recommend her and all the people at this store!

Very helpful manager and staff. Everyone was super friendly. I highly recommend this location.

This store has the friendliest and most confident people around. Today I made a purchase and was waited on by Mindy she was both friendly and helpful and I would encourage anyone who needs AT&T products to look her up

Anthony was great! Very knowledgeable and no pressure

Received two watches that were back ordered this week. Went into the Wentzville store had a problem with one of the watches. Staff was excellent in the service they provided in rectifying the situation so that we didn’t have to go to the Apple store. Would come back to the store for the rest of our purchases. Thank you Suriyo and management staff

Kat was great

Came in to get a new phone and worked with Mindy. She was friendly and very knowledgeable about the phones and helped us get a better deal on our service plan. Can not thank you enough!

Super nice, great customer service, not waiting.

Great store we switched our business phones over

I bought a new phone from Brook. I’ve been back twice. Once for tech support and again to trade in for more storage. Each visit was very satisfactory. She answered all my questions and was patient and pleasant. She did not hurry me nor did she allow me to feel uninformed about my new phone.

Mindy made our experience awesome! We had no idea what we were doing when I went in to swap my old phone for a new one and she made the transition seamless and basically did everything for us.

I dont know why exactly, but more so curious how this happens. I wanted to file a claim but avoid the 250 dollar deductible... which I feel isnt asking for a whole lot being that Ive been a customers since I was in high school... the lady just brings up the same website and tells me the same information available on said website. When I asked her if there was a means of avoiding that, she just shrugged and said she only knows whats on the site. Like Thank you miss, I just drove a half hour for you to tell me what I already knew because I can read and use a computer. Its really not asking much for you to have an understanding of the company you work for in hopes that you would help me. This is the second time Ive had the same reoccuring issue with my phone. Its a design flaw to me and Im having to pay 250 bucks to replace it when its just going to keep happening? Not exactly sure how she got hired to just work a tablet and shrug anytime someone hits her with a question not in the FAQs section of the website. Silly.

Every time I have gone into this location they have been dishonest and unethical. They seem to think that it is good business to lie to and cheat disabled seniors

Hi! Charley did an excellent job! Awesome customer service! Donna Burkart and Tom Mertle

All I can say is that when you have a store full of people that need help, it would be nice not to see employees having personal conversations with customers that are already being helped. I get it you may know them but when people have been waiting close to an hr and there was only 5 people ahead of me. On top of that there are 5 employees besides the person signing people in. We are all human and get frustrated, so as a store that deals with bundles of people at one time you would think they would do their best to serve them in a timely manner.

Very nice people.

They didnt help me change my atnt tv to a new visa card..so as i was leaving i told them that..did not help me get someone or call someone at atnt tv services.they just let me leave.didnt care.

Lied to me about what my bill would be. Was supposed to get a free phone if I paid sales tax. Lady stated I can come back n get next day. Came back-she was gone-the immature smart a** staff was rude and basically said no she lied to you.....this was months ago, and zero help. Had to purchase an unlocked phone out of pocket for the other person on my account. Customer service is horrible. NEVER had a customer service issue with last provider. Only switched because wrk in area only AT&T has signal.

Suriyo was excellent!!!! Definitely recommend seeing him !!!

Charlie and Damion were fantastic! They were very patient with me as I’m not a phone person! Purchased my first iPad and the latest iPhone!Thank you!

Went in thinking I needed a new phone because mine was acting up and left without buying one because Megan helped me figure out why it was messing up. Instead of pushing me to buy a new phone she fixed it instead!Thank you, Megan. ❤

0 customer service. Didnt listen to my concerns. Wanted to see the new S20s and see if they were too big.Salesperson only wanted to take an order. She answered questions, but the answers werent related to my questions. Very rude staff. 3 staff members and I was the only customer.No one seemed to have any knowledge about the S20s.Tried putting a preorder through even though I told her that preorders dont start until next week. Proudly she told me she could order. Then found out she could not. Then she abruptly walked away.I see why this Store has low ratings.

I came into the store with an issue with my current IPhone. Matt the area manager immediately greeted me when walking in. I explained to him my situation and he jumped right in and fixed my issue . Thanks Matt for providing world class customer service . I appreciate your help and I recommend AT&T to others l.

I went in for information on retrieving deleted photos and backing up my photos. The salesman was not interested in answering my questions. I got the vibe that they were more interested in selling new devices than helping you maintain their current device.

Solomon was incredible to work with!

Having screen burn on my Samsung some little fat rep. Told me Ive dropped my phone or placed next to a hot item. None of which is true. Refused to warranty phone. They do not stand behind their products they sell. Approach with caution..

Chance and Leo were awesome. They assisted my wife with her home based business needs and we couldnt be happier! I would suggest everyone check out this store and ask for either Chance or Leo!

VERY helpful and knowledgeable staff. They ARENT a retail store so they are not so pushy to sell you everything under the sun, just what you need. I do feel bombarded atb the door because sometimes I DO just want to go in there and browse without any help since Ive been with them quite some time I know most of their deals already.

Go in and talk to Charlie and Greg! Their attention to detail and persistent in helping to port over numbers from difficult networks. When in doubt, go see them!!

Jen was super! Very knowledgeable. She not only made it easy for us to understand but helped us save $$. Would definitely go here again for our phone needs! Thank you so much, Jen!

This store has really poor customer service. From even looking at their other reviews it’s pretty clear I wasn’t the only one treated badly. Went to another store that wasn’t even a core store and had a much better experience.

The worst AT & T store I have ever visited. Every time I come here I regret it and should drive a little further. I could go to St Louis and back quicker. They are always understaffed and have no since of urgency what so ever. Drive a few more miles and save yourself hours.

Horrible customer service. If they work on commission deffinatly dont act like. Have no sense of urgency.

I go through AT&T and its just okay... the people here just want to have conversations instead of working. Theyre slow when working. But, they know what theyre talking about.. Id assume!

Anthony who sold me our new phones wad there and he is truly awesome. My phone was underperforming snd he fixed it and its working great. Excellent set ice after the sale. He is an asset to the company. Thanks Sully

Tiffany was great. 5 stars

Went In to ask a few questions about the Galaxy Active which was exclusively sold by only them. Horrible customer service and absolutely no knowledge about simple questions. Only response was stores the store dont know about software thats corporate and through towers. Didnt seem to know the active was an AT&T product exclusively. NO HELP AND NOT VERY FRIENDLY. Went to another location and got all the information I was needing. Poor training or management. And almost every review I leave is a 5 star positive review on Google! Just a bad experience Ill stay with my current provider anyday over that service.

Polite, prompt, and knowledgeable.

Jason and Soloman are awesome, best customer service ever they handle all my problems and sales support after purchase!