Went in to do my first ever Amazon return. They were very helpful and did not make me feel like an idiot. There was a line when I got there but they were so fast and efficient I waited less an 2 minutes. Super quick and easy. Would use them again in a heartbeat

Natashia packed inherited, sentimental items to send to WV. She packed delicate items so well! Kella is another friendly, knowledgeable associate! Great service at their store!

Norma and Tammy are the best! Fast and efficient! Friendly and enjoying their job! I took in some equipment to return to the cable company. They boxed it and made sure to tell me to keep the paper work for several weeks to make sure there was no issues with the return.

Always a great experience when I ship packages. Almost once a week I am in there. Staff is always so nice no matter the time of day, not busy or a rush with long line. The one I have interacted with the most is Tasha. Seriously always so kind and smile on her face.

I have been in several times over the last couple of weeks to return items. 1 day was extremely busy & raining. Natasha had such a great presence by greeting the customers & letting us know they were going to get to us as soon as possible. Again today she was so pleasant & efficient. Thank you Natasha!

Be careful with shipping quotes. Brought in a sample of what is to be shipped and tell them I need them to package it as well. They take dimensions/weight/zip code. They produce a quote for that and then next day I walk I with the same thing and the lady says “there is no way it was that quoted amount”, then says “well, it was only the quote for shipping”, then has the nerve to say, “ and quotes are only good for that day, it could be different today”. Then doubles the price. She was rude and disrespectful in front of other customers. If it was only shipping, it should have been explained that way the day before. Price was already given to my customer and paid for. Never going back there. Turns out cheaper at the post office anyway.

My husband and I were shipping a very important package to our daughter for her birthday. The associate, Natasha, was very helpful and pleasant in assisting us in completing the shipment. The process was fast and efficient with hardly any wait time. I have confidence that our package to our daughter will arrive safely and in time for her birthday.

These people will handle and help with things with the most positive attitude and willingness.I never hesitate to take things to them.No matter how busy they are they always are friendly, helpful and kind.Tasha helped me today and reassured me my package would arrive safe.Thank you for being a place of integrity.

Went in to get some copies made and Tammy walked me through it step by step and made sure I did it correctly. She also was very professional and nice. Will definitely go back there for all my office e needs!!

I showed up right at closing. I was desperate to get this package shipped. Bekki & Tammy were nice enough to let me in and help me even though Im sure they were ready to go, lol. They were helpful and kind. I really appreciate that they went the extra mile. Great customer service! Thank you Tammy & Bekki!

Great customer service! Thank you to Norma for being so helpful and patient with me while I shipped multiple packages. She gave my advice on how to make the process go smoother for my clothing business.

Tasha was awesome. Had me in and out in under a minute. They make it easy to do business! She even taped my box up. Awesome.

VERY friendly and helpful staff - whether just dropping an Amazon package or needing help wading through all the shipping options. The new owner/management has flipped this UPS store on its head and there is a new energy about the place!! I no longer feel as if it is a bother that Im in there at least once a week to ship a package.

Really friendly staff and quick service! My first time going to a ups store and they made it very easy for me.

My sales agent was Tasha and the service that she provided was Outstanding. I recommend anyone going for any service to ask for Tasha.

Very slow service 3 people working there but only two at the register they also need to wear their masks appropriately.

Today I accidentally put the wrong item in my Amazon envelope to return when I dropped it off. When I realized it later, I went back and even though they were busy Shirkella searched and found my envelope so that I could put the correct item in the envelope to return....saving me a lot of trouble. Thank you, again !Awesome customer service !

Went into the UPS store couple of days ago and was greeted by Norma Scheels very professional and seem like she knew exactly what she was doing and how to help me in the correct manner I would highly recommend going to the UPS store in Waxahachie

Fast and friendly service! I thought I would be stuck waiting with several people ahead of me but Norma got everyone taken care of quickly with a smile!

Natasha was so helpful, kind and quick had me in and out! We will continue to use Waxahachie UPS. Awesome customer service!

Tosha was great at notarizing something for us just as they were closing the store. Thanks Tosha you ROCK

Very nice workers, long line but moved very quickly. They will print for you and do notaries.

Wow ... this location is so convenient and run so well...they are fast and keep it moving ....

Tasha was extremely helpful and patient with me even though the store was about to close.

Best customer service EVER...FAST, FRIENDLY AND FANTASTIC

Employees need training that mam or miss is appropriate but “sweetie” is not!

Natashia was extremely helpful in getting by package ready for shipment.

The rep, Tasha is always so pleasant and provides great service!

Great customer service. In and out within a minute.

Becky was very rude to the other girl that was working there in front of all the customers. Also rude to the customers and to me she was rude and sarcastic.

Just called and the lady was just the rudest person ever. Sarcastic and completely no help

The customer service from Shirkella Green was awesome..

Great service. Very helpful

Great service and very great folks! Bekki and Natasha are fantastic! Theyll get your things shipped real quick fast and in a hurry!

Excellent service every time!

Everyone time I come in, the employees are nice. They always have on a mask and although the line was long, it went pretty fast (and with covid and the holidays going on I expected the line lol.)

Was very pleased loved the customer service not sure why all the other reviews are so degrading and rudee!!!!! Not really sure of who their talking about is so rude. And so sick of seeing post about the mask if you are that worried about a mask DO NOT LEAVE YOUR HOUSE and I repeat DO NOT LEAVE YOUR HOUSE.. keep up the good work ladies some people just have nothing better to do then complain

Very disappointed with the three individuals working on the morning of 8/31/20. One worker was wearing her mask around her neck, the other two workers not covering their nose. Their were several elderly in the store when I was in there. The employees were taking no action to protect customers. Be better.

Seriously. 2 employees on back Friday?! And not good attitudes. Work on your customer service and faster checkout

These ladies are so helpful and efficient. I always receive the best service at this location!

All the ladies working at this store were not wearing their masks and one lady was coughing all over the store. Stood in line for 15 minutes and then decided to leave because they were so slow and it didn’t feel safe. Disgusting. Wear your mask.

The customer service was fine. My issue was there was no attempt by employees to adhere to any protocols to prevent the transmission of Covid-19.No masks on employeesNo hand sanitation between transactions9 people were in the small place while I was there.Employees were not distancing themselves from each other at all.Ventilation inside seemed to be nonexistent. Leaving the front door open would have helped.Community pens to sign paperworkCC machines not wiped down after useI wont be back.

Would almost be faster to deliver the packages myself. They only know one speed and that is slower than a sloth.

When I informed the clerk that I was shipping a firearm (as UPS says Im required to do), the clerk immediately handed my box back to me and said that she could not ship it. When I asked why, she told me the store Doesnt have a license. I told her the UPS website shows that UPS DOES accept shipment to manufacturers, but she still refused to ship. When I asked her how I was supposed to ship the package, she told me to have a driver come get it.There is no such thing as A License to ship a firearm. Either she didnt want to deal with it, had a problem with handguns, or is ignorant of UPS rules.Either way I wasnt happy, especially after spending 20 minutes in line only to be turned away.

Quick efficient courteous and pleasant service

Needed to get a passport photo. Stood in line and saw sign that said passport photos and ID. Got to the counter and she just said, no, we do not do that. I was not rude when I said I researched and the sign said they did passport photos. No we do not was all I got back in response. Then she looked past me for the next customer. If they do not do passport photos, she could have explained that they have signs that say so but do not provide the service but instead she was short with me about it and unfriendly.

Quick and efficient! The owner and staff are pleasant and easy to work with. Highly recommend this location for all your shipping needs!

So much better and cordial than the Midlothian store. What took 30 minutes to get wrong in Midlothian, they printed exactly what I needed within minutes. Wonderful staff.

Message to franchisee- this shipping business is not a M-F “9-5” gig. Attempted to drop at 1:30 Saturday and found 10 people queued and that they closed at 2:30...step game up or become a banker. Open the store on Sunday as well.

Very slow service. Employees not wearing mask correctly, it’s under their chin.

Awesome service. I was able to get in and get out in a few minutes. Cool people.

This place should be thankful that they have customers. I have been in there 3 times and have been treated with rudeness by the same lady every time. If you don’t like your job, there are plenty of people who would.

The team here has no clue what they’re doing

I am unable to get anyone on the phone, every time I call.

If I can could leave 0 stars, I would. RUDE, RUDE, RUDE people! I had called in advance for a Notary for an I-9 and they said Yes, we do notary. I drove 20 minutes to the location from my house and they told me they DO NOT Notarize I-9s, after I was told on the phone that they do. I will never go back in there, I will go to the one in Mansfield, further from my house before I EVER set foot in that place again. They had the AUDACITY to tell me well, it is what it is behind my back as I was leaving. With all the negative reviews, I dont see how they are open. I will be complaining to their corporate.

They are serving hundreds of people a day and get annoyed when you ask them to wear a mask. They clearly do not care if they kill their customers. It’s a pandemic people.

Lady in the front acts like she didnt want to accept my package. I mean dont work in ups if you dont want to do your job. She low key might be a racist.

Very rude on the phone!!!! Just flat out rude!!Could careless about my concerns!

Super nice set of employees. Going on there feels like visiting long time friends

Very rude employees. Especially rude with non English speaking customers.

Friendly staff & great service! Everyone was very helpful!

Always a pleasure. Rhonda and Bill are always pleasant and helpful. Rhonda is the true meaning of great customer service! Every time Ive been in to the UPS store in Waxahachie Ive always had great service and I know without a doubt that my packages are taken care of. A BIG thank you to all the employees at this store!

The employees do a great job and and very very nice ❤️

Went in to have something faxed over asked the pricing and the cashier responded 2.00 for the first fax and 1.00 for the faxes after that. I had one fax so I handed her the papers. $17.00 later she explained that it is 2.00 for the first page and 1.00 for every page after that. Are you kidding me? Your not using paper or INK. You are charging and outrageous amount to push a few buttons and let the scanner do it’s job.

The women in there was raising her voice at the gentleman in front of me when I walked in. For him asking simple questions as could he call the number to track is mail. When I got to the counter she raised her voice with me and belittled me as if I was a child to her and when I asked her about her attitude and how she talked she got even louder with me . If this is how they want to do business at ups. Ill take mine some where else there are better places in town that know how to actually treat customers.

Super nice interaction w the gentleman working this afternoon dropping off a package to return to amazon. I maybe waited a few minutes & he apologized for the wait. I told him I was in no hurry. We had a short, friendly conversation, and I was on my way!

Always a terrible place. Have given it a number of changes but I always walk away disgusted. Owner, Bill, is never there (kind of feel he must not care about providing good service). Staff slow, unable to perform even basic domestic shipping not to mention international shipping. Incompetent, rude, never consistent service and just plain inefficient. So sad that the place is in Waxahachie as it gives the town a bad name. Never again! I WILL go elsewhere!!

Terrible store. I was hung up on by a lady for no reason. When I called back to get the ladys name, I spoke to a male who was confrontational and in informed me that the ladys name was Jane (smh) and that I didnt need her last name, her employee id or his name. He further told me if I was going to complain he would hang up in my face. I had to contact UPS who contacted the store because I did not trust what they may do with the package and asked that it be returned to the sender and they informed UPS that they never received the package. Keep in mind that when I spoke to the so call Jane she informed me that she was holding the package in her hand. UPS had to get their security involved and once the security got involved the package magically appeared. This is by far a racist store that I will never go to. I found out that these stores are franchise own which explains the service that they are providing. I just want to make everyone aware. If any of my packages get delivered to this store I will just have them returned to sender due to the shadiness of this place.

Bill and his staff are the definition of top notch customer service!! I cant thank him enough for his patience with me! Trust me, I was a challenge! I would highly recommend anyone to this location!

This place is just plain awful mainly because of the rude employees. Only one person today, the day after Christmas, for a whole line of people and she acted like she hated the world and everyone in it. Not to mention the fact that she was coughing and gagging all over everything, geeez. I went in for a couple of items to be notarized and I did not know that a notary will not notarize a handwritten Will and she acted like I was trying commit fraud, bank robbery, identity theft, credit card stolen from someone, she acted like I was a common criminal! Good Lord Woman, have you no manners? Of course nothing will change in here, everyone who works there looks like they just woke up from a 3 day drunk and smoked 3 packs of cigarettes the night before! You might want to wear a cover over your mouth so when she coughs on you you will have protection! Total fail!

Bekki is always a joy to do business with.

**** If you are at all interested in your shipment getting to its destination, or if you want to interact with anyone familiar with basic customer service, AVOID this location! ****I dropped off a package to be shipped on Saturday June 15, 2019. I selected and paid for UPS ground, and was told that it would arrive in St. Louis the following Wednesday. Fortunately, I saved my receipt and tracking number.I checked the status later that week, and learned it had not been delivered. A label was created, but thats where it ended. No record of UPS picking-up the package or it ever making it to a UPS facility.Being patient and having other things going on, I gave it a few weeks. Perhaps there was a lag in the system. Nope. Same status - no change.Early in the week of July 8, 2019 I returned to the store during the afternoon, receipt and tracking number in hand. I explained my concern that my package appears to have not left the location, and this was a logical first step to resolve my concern. The employee there (an older woman), told me that this happened frequently and there was basically nothing she could do about this except give me a secret number for UPS that I could contact. When I asked her if I could speak with a manager, she informed me that the manager would return the following day at about 10:30 AM, but that shed be pretty busy. Mind you, this was the afternoon on a weekday. No manager to be found? Also, recalling the shell be pretty busy comment gave me a chuckle the next day.I called the UPS number, and predictably, the agent told me to handle this with the local UPS Store location.The next day, I returned to this location and spoke with the manager. The manager, another older woman, had a very surly demeanor and despite the store being not busy, seemed annoyed at my presence. After I explained to her my situation, and that I was there yesterday attempting to resolve it, and was told to call a number and/or return the following day, she acknowledged that the secret number provided was basically a time waster and that she would have to trouble herself by filing a claim on my behalf. She became immediately defensive, insisting that the package had left her store and that somehow she knew it was the UPS pickup drivers fault. She requested my address, email, and phone number and gave me some vague guidance that someone will be in touch when a claim was filed. At this point in time, I reminded her that she through her business had entered into a contract with me to deliver a package, and that all information available to me indicated that it never left her store. Evidently, reminding this manager of this arrangement sent her further down the sour path. She became cross with me and said, You better have a receipt for the [value of the] item you shipped. Further, she gave me the impression that she thought I was trying to pull a scam.**** The manager was needlessly aggressive and combative. ****Its now August 4, 2019. Ive not yet received any further communications from the store, but UPS evidently has started an investigation on my behalf, according to their website.Lastly, after reading the reviews mentioning rude and needlessly confrontational employees at this location, I add my own agreement to them.

Great for all your packaging supplies and shipping/recieving needs. Excellent staff and service!

The person that handled my shipping was rude and actually lectured me on the product I was shipping, with people standing in line waiting on service. He basically interjected his own personal views and eviscerated me in public.....disgusting.

All I can say, is it would not tell anyone to go into that store to ship any items. Very uneducated staff, a owner that does not stand up for the mistakes the store makes. Not just a bad owner but bad management.

Customer service is just terrible, waited in line for 15 minutes just to be skipped for a different customer that came in after me. Pointed this out as politely one possibly can in a situation like that, just to be treated with an aggressive attitude (Ronda). No customer should have to go through all that. Make people take numbers if its too difficult to keep up with who to help next. Never coming here again and will never recommend this location to anyone. Apparantly this has been the norm for quite some time from reading the comments below.

Great Customer Service

Absolutely unacceptable, horrible service. Bill Marshall is the apimmity of a worthless owner/manager. We have a missing package and he says there is no accountability for incoming packages, yet ups corporate can give us the exact time, date and person that signedfor it. Also we were told tracking numbers are worthless.... a call to the store before the in store visit resulted in being told that it was 20 minutes from closing and being hung up on... ups should be ashamed of this store and the staffing. From the top down horrible service. Not so much as an apology for loosing a package and denying it ever being in store. Also as were leaving he is being very rude and disrespectful, steadily talking under his breath. For an owner to do this is unacceptable and furthermore for him to be in shorts and flip flops should have been a prelude of things to come. Store 5780 you should be ashamed of yourself.

Theres one guy who is always happy and provides great service. Most of the other staff are grumpy and dont smile. Prices are decent but be prepared to wait in line.

Its okay I just did not like the way one of the employees responded to me by being very rude. I did not say anything because I have respect for my elders. But she need lots improvement when it comes to customer service.

Cant even bother to answer their phones

Well, I just moved to Waxahachie and needed to setup a PO Box for my business. I chose the UPS Store because I have had great service from UPS Stores in the past and it is near my house.In hindsight, it wasnt the best idea to come first thing on a Monday morning. I had 2 tasks: filling out paperwork for the PO Box and returning my AT&T cable equipment. Not your typical in and out tasks.The store was already buzzing with activity, and more people were coming through the door every few minutes.Karen, the Assistant Manager, was unflappable!Even though it was incredibly busy, she cheerfully greeted and diligently worked with each person, ensuring they received all the attention they needed.Also, they had a book of cards from local businesses that were part of the BNI networkers group. Being new in town, I wanted to learn more about that group and also let the manager know how pleased I was with the stores service. I left a message for the manager to call me, and he did within 30 minutes.Finally, the last thing I really appreciate about this store is that they give me 24 hour access to my PO Box. This is such a help because I can swing by at night or over the weekend to pick up my mail.Thanks, UPS Store... Im glad to do business with you!

R U D E old crusty lady working the phone and front.

I tried to send them an email so I could have it printed up & notarized. I tried 3 times. They kept saying that they werent getting it & I must be doing something wrong. I went to FedEx and forward the email and had 2 copies printed up for 32 cents. Went back to UPS store to get it notarized. Ronda Cockerham asked didnt they have a notary at FedEx? Obviously they didnt have a notary cuz I was back. Then she didnt know if she should notarize it because she wasnt sure if I was of sound mind & body & did I know what I was signing. I found that very insulting and offensive!

I have been using this store for 4 years and had fine experiences

No good service

Great service every time.....

Very very lazy employees and not helpful at all.

Was standing there, waiting for him to be done with a customer for 5 min . When a couple came in with multiple boxes and, he decided to attend to them first. Yet he had already seen me. Then i had to Wait for them, when all i had was phone return box.

Rude customer service. The woman at the counter was rude to the people waiting in line and even said I dont care leave one less thing I have to deal with. If it wasnt for the fact I have to use ups I would have taken my business eleswhere...

Besides throwing package at door, old excuse of no one home. 99% of the time I am sitting on other side of door. Too ill to roam around.

This is the place that invented the term, “snail mail”. No sense of urgency whatsoever.

The lady you have working there needs to be fired, she is very rude to the customers. Also there needs to be more than 1 person there in the evenings. That is probably why your ratings are so bad.

Horribly slow service. The woman acted as if i was imposing on her by being in the store. I will travel to cedar hill before i ever use this particular location again.

Bad customer service

Very bad service

Good place they try to help fix your affairs