These people are horrible with insurance. Second time they are trying to screw me. First time roughly $800 this time almost $700. Shame on me. They get pre authorizations then come back and bill me these additional charges. Each time has been almost a year fighting with them. You have lost a customer. Beware people, they are gouging for money due to their incompetence. Mercy in Delavan did my latest foot and no issues.

Receptionist is rude, lies over the phone, in seeking appointment for diabetic shoes, denied EVEN SETTING APPOINTMENT, saying THREE TIMES paperwork that was faxed over, the third time saw transmission received AT OUR DOCTORS OFFICE !! Simply taking Our business elsewhere . There are MANY qualified places, please do Yourself a favor and go elsewhere . Called another place, VERY happy to schedule appointment, and unlike Hanger, said simply bring in paperwork with Us, very accommodating, pleasant, 1,2,3, done . Hanger Clinic, Your Waukesha location has a big problem, She is the Receptionist . Clean it up ! Alerted all 33,000 of My Twitter followers, and 446 Facebook friends to take business elsewhere .

Was overjoyed that they could see my twin toddlers the very next day after calling to make an appointment! The person who scheduled us was professional and friendly. The preliminary appointment went very well and David took all the time we needed (including a follow-up call from me) to explain everything and answer all of our questions.

Im not sure whats going on with this place but im not happy. In the past 3 months I have left my name and number with a brief message trying to set-up an appointment. They never call back. Not one call but 10 or 12 calls. Reviews state the customer service is terrible.

Awful experience at the Hanger Clinic at Waukesha Memorial at my appointment for an orthotic. Secretary doesnt care and you can tell by her dead voice. But she took my insurance info over the phone confirming in network, and scheduled an appointment a month later. Then a few days before, my appointment is rescheduled 2 weeks later for no reason. When I finally arrive for my long-awaited appointment (and in pain the whole time), Im told theyre not in my insurance network. Great to know before sheduling and then rescheduling and waiting, instead it was all a giant waste of time. And the same secretary who took my info over the phone in advance, who hates her job, rolls her eyes and just says sorry.Avoid at all costs if you ever like being treated with dignity. Or avoid until they get someone new to answer the phone and talk to customers.