We switched our Dogue de Bordeaux (French Mastiff) to VCA from another local vet because we felt that she was not comfortable around him anymore because of his large size, and what a difference!The technician at North Country came right up to greet him without hesitation and Dr. Hill had absolutely no problem giving him a thorough exam. Staff was caring, friendly and professional... but most importantly Dr. Hill couldnt be more attentive and caring! He listened carefully to our concerns and suggested tests accordingly. He immediately followed up via texts, as well as email, and has provided excellent feedback ever since the exam 2 weeks ago... Dr. Hill truly is the best vet weve had in the 30 years weve owned dogs... thank you from us and our pup Nash!!!

Im impressed at the care and respect that went into my cats cremation and memorial pieces. They put green beads in his clay paw print because his eyes were green. They also gave me a vial of his fur, it has both black and white (he was a tuxedo cat).These sort of details make a big difference.

Had my first-ever experience with this animal hospital today when my dog suffered a painful paw injury. They gave me a Saturday appt when my local vet was closed. This place did *everything* right. My pup got excellent care. The facility is welcoming. I was given an estimate to approve in advance. The price was fair. They followed up. I am so grateful. I recommend VCA North Country highly and hope to be their customer from now on.

The appointment was great, staff listened and provided a plan. Unfortunately had to wait 6 months to get that initial appointment. Glad they were recommended by my son-in-law and daughter.

We used to be members of this practice prior to their acquisition by VCA and we trusted them with our furry and feathered children who we adore. However, since they have been acquired the culture and policies have been cold and uncaring (much unlike their providers who have been wonderful). I had an incident where I had one of my ducks was viciously mauled by an animal, and to her credit she survived but was in very bad shape and in much pain, to the point she likely needed to be euthanized to end her suffering. However, they coldy refused to see her and grant her this little mercy in her suffering. Im a human doctor and Im appaled at how callous they were in such a terrible incident, where it would be entirely unethical to do such a thing in human medicine. I drove an hour to a decent caring vet to give her a chance of surviving or at least an end to the pain. This practice should be ashamed of itself and they are a stark reminder of corporate greed and apathy that should be reigned in.

Was very pleased with how good they are for following up with my request. The vet, the support staff and the manager for the boarding kennel have all been very professional and helpful in caring for me dog. I am boarding him for the first time there in the coming days and excited that my dog will have a family to look after him while we have to board him.

Try to order medicine from chewy .com but no one at this office likes to answer emails so now my dog gets no medicine. Chewy charges $236.20 for 3 months and this office wants to charge almost 200 dollars for a one month worth of pills. Then when you call to speak to an actually vet they dont have one capable to speak on the phone. The people who answer the phones have no compassion for animals when you tell them whats going on with your animal they dont even offer to have your pet seen by one of their so called veterinarian. Lastly this place only sees you and your pet as dollar signs and thats it. Theres one vet that works there that treats your pets like their beneath him and thats why he will never touch another animal of mine!!

We have loss four dogs in five years and vca staff was caring and understanding and very supportive. The doctors took the time to send us cards personal with beautiful words. We are leaving and moving to Colorado and we will miss this group. They are just wonderful people. Thank you guys for taking good care of are babies.

Good vet, operation ruined by corporate. VCA ruins good hospitals with their double and triple booking and profits over care.

I’ve taken my animals there long before my vet retired. When she did, I was at a loss as to whom to trust. Dr.Hill is the best! Very caring & explains all thoroughly. This pandemic, however, has changed the fact that I can be with my dogs if they need to come in. I get it but don’t care for that factor. And some of the prices have gone up on services, which is why I gave a 4 instead of 5 star review. It’s tough to come up with the extra money & I don’t need another credit card Bill to contend with. Overall, I’m satisfied with this vet service over others in the area.

If I could give them zero stars, I would.Called to make an appointment for my elderly pet rabbit who needed to be put down. This is the only vet who will treat small animals unless you are willing to drive to Syracuse.I was told I needed to leave a message with the techs before they would even consider seeing me. I left a message and was told the would call me in a max of 24 hours to say if they could see me or I had to go somewhere else.This is absurd for an emergency situation of a dying animal. I ended up driving to Syracuse to a vet.Oh and 48 hours, they still haven’t called me.Completely unprofessional and showed no empathy for a suffering animal.If they would have told me from the jump, they couldnt see me... that is fine. I understand things get booked up, but to leave me hanging in limbo is quite rude.

If I could of put zero stars I would of but hey thats not an option. So on Saturday my yellow lab out of no where went paralyzed in his back half of the body. We were calling around trying to find a place that was open and they were the only ones open that wasnt an hour away. The lady on the phone just told us to go to Syracuse without even asking what happened. Then after another phone call back to them we got him in. Once were there they did x-rays and gave him pain meds and said nothing abnormal was found on his x-rays. So for him to be seen after hours, x-rays and 2 kinds of meds $800 and with no explanation or anything. As a day or two go by my wife and I discuss what to do and we came to the conclusion to put him down, thankfully a very good friend recommended a 2nd opinion with her vet down in lowville at countryside which they made us a appointment for the next day well within 10-15 minutes they found out what was wrong and gave us options of what we could do. X-rays showed a ruptured disc which was putting fluid on his spine and they told us he can make a full recovery in approximately 8 weeks do a total of $926 and 2 vet visits I would say dont waste your time or money at VCA North Country.

They take great care of our family dogs. It was difficult to get routine appointments during the COVID-19 restrictions but when I did have an emergency situation, they were able to see my dog right away. Thankfully, they were very compassionate and understanding. One of my dogs even enjoys going there and I’ve never had a dog like the vet before.

I went there 3 years ago due to a dog I just adopted from the SPCA. Molly had eaten her tennis ball and luckily it was passing through her system and didnt need surgery. The clinic was clean, staff were friendly, and just quiet and calm, with a few dogs letting their humans know they didnt want to be there. Im glad I have a happy, healthy, dog thanks to the staff at the pet hospital.

We will miss this animal hospital and kennel. They were incredibly good to our dogs and worked with us to make our dogs feel comfortable. I have big, obnoxious dogs and one is kennel aggressive. The other is sneaky and they took excellent care of both and were very communicative with us.

This place has got to be the best veterinary clinic in all of America. A couple of weeks ago I had to do the hardest thing any pet owner has to do... I had to put my beagle down. Scheduling the appointment couldnt have been easier especially in the time of mourning the time to come. Once we had arrived they had a soft dog bed for her to lay on as we surrounded her. The vet lady was super nice, respectful and comforting during this time frame. When the vet guy came in he gave her the light sleep dose and my dog very peacefully went into a deep sleep. Then when the second dose came, she left this world very very peaceful with no pain. The vet guy was super comforting. Later in the week we got her cremated and they gave us a pretty cool box and paw print for her.To seal the deal that put this place above all, we later received in the mail a hand written and signed letter from the vet that put her down. I could not be more satisfied with this veterinary clinic.If your dog/cat/pet is having any issues take them here, you WILL NOT be disappointed.

Our terrier puppy and my girlfriend were attacked by a pitbull, honestly did not think the puppy was going to make it. VCA north country not only saved our dog, but was amazing every step of the way. They are the golden standard for customer service, giving us 3 calls a day for an update directly from the Vet, Dr Chris Gordon, and they understand the emotional side of situation, handling it with the utmost professionalism.

My baby boy started having seizures. Between Dr Mark and Dr. Hill they have regulated his meds so well he hasnt had any seizures since November. Sadly we now have another medical issue we are dealing with but Im confident that these very knowledgeable doctors will be able to help him as much as possible. The front desk staff are always very helpful and friendly too which is super important because there smile is the first and last smile you see coming in and going out.

Last week I called to have what looked like an infection on my dogs pad looked at. They said to wash it with antibiotic soap it will be fine. Now most of the pads rough surface is gone and is a bright pink, of course painful for my dog. Ive been trying to call for an hour, constantly busy. Since the place changed to VCA it has become terrible. Wish I never went there but we let them talk us into a payment plan so were STUCK here. Time to shop for a new Vet, inspire of the money, unlike VCA my dog comes before my checkbook.

I took my 5 month old German Shepard who is very skittish of people, especially males and he did Amazing! The facility is beautiful, everyone is very friendly and Dr. Hill is the best!! Thank you for making a first time pet owner and her puppy so comfortable.

I love this practice. They are kind and thorough. Dr Mark really has a way with pups.I felt that my concerns were well taken and that my fur bestie received loving care

I took my not so young pup in for an ear infection, hes always had bad anxiety at the vets, and Dr Hill has always been very patient with him. Yesterday I had the opportunity to spend time with both he and his tech Christy. I can not say enough about their professionalism and complete attentiveness to both me and my boy. I felt as if my Grizzley were the only patient they had. I can not say enough positive things about both of them and North Country Animal Hospital.

This is the best of the best when it comes to animal care. They are always friendly and understanding. We had to put Miss Rosie the Rat down and they not only gave us the ceramic tile with her prints they mailed us a card with a personalized note from the staff there. That was really amazing that they would do that for us.The facility its self is really something else to. Its just absolutely gorgeous on the inside. Plenty of room for animals and a play area for the kids, actual children not dogs. With our large family of dogs the building and staff and just terrific.I would recommend North Country to anyone with animals.

The vet technicians and the receptionists at the front were so kind and caring to me and my little one. But the vet on the other hand was very rough and I personally didn’t like the way he treated my animal. I don’t think I will be going here again. But the building was gorgeous and the rest of the staff were kind and helpful with my concerns. Prices are reasonable and the wait was fairly normal for a vet clinic (30 minutes for me).

Horrible. Our dog came home from boarding there, malnourished with sores on both her ears as well as a strange infected shaved area. When we contacted VCA they did nothing, offered no explanation and accused us of making the whole thing up. Absolutely dont leave these people alone with your pet.Already spoke with staff and we were told to piss off, Tina.Reporting this to VCA for further action. Reporting VCA to BBB.Hi Tina, here is a picture of the neglect. Sore on her ear. Madera did a skin scrape on it. Said it was infected. Does that ring a bell with you?

Amazing & patient staff. Clean, welcoming atmosphere; it looks like a country cabin! It gets pretty busy but they take care of everybody so well. I will definitely be going back! They saved me so much money & worked with me when I had to pay as well.

Lizzie has been a patient since she was born. ( even before I became her Mom.) She has had excellent care here. All the staff are very pleasant and definitely animal lovers. Lizzie was the victim of a large dog attack while we were on vacation at a friend’s in Ohio. Consequently, she lost an eye. She was given a follow up appointment right away to check her when we returned. While we were in the waiting room, a couple of large dogs were there also. The staff helped to keep Lizzie ( and me) from being near these dogs by taking us into the exam room immediately and letting us check out and leave by a side door. We were still in shock and traumatized by the incident. It was helpful to have this consideration at that time. We continue to go here for care even though we live in Harrisville and it is quite a distance to go.

Omg, these people are are best !! I was on vacation and my cat got very sick. They got me right in and help my wife and I with a very difficult situation with our cat. They treat you like royalty !!. I will forever be grateful for everyone at this place. Thank you so much !! There are not enough words to express our gratitude . They are the best !!

I loved the place. Everyone there was very nice. The vet gave us lots of information and gave great advice. This is the first time we have been there since we are new in the area. We have had the same vet for years but was pleasantly surprised with the new one. Look forward to years of visiting the North County Animal Vets.

Im going to really miss this place when I move. Your Vets are so incredible, they really love their jobs, and they clearly love animals. They care about what they do and they understand that a pet is a family member to the people coming in, so they treat them as such. Your kennel services are outstanding! I know you take care of my animals, and if there is an emergency you have the right staff to make sure theyre ok, when I leave my pets with you I dont feel concerned or worried at all, nothing but the greatest experiences with your service. Even when my wife just wants to call in and ask how the dog and cat are doing you guys really take the time to let her know everything and it makes her feel so good, you really do your jobs well and I cannot thank you enough for everything!

Hands down the best vets in the area. Their prices are rather steep, to say the least, but if it is a life or death situation then it is worth it. All of the vets have been compassionate and professional for the years weve bringing our animals here. They have seen our dogs, cats, rats, ferrets, parrots, and even one of our chicken hens. Each vet has been knowledgeable on the variety of species and our pets have always been comfortable with them.

They do a good job and are friendly

Hello! I need to speak to somebody today before I drive all the way there, I’ve called the number on two different phones a bunch of times now, I would really like to speak w someone!.... my animal is sick, and this is my vet. Not a lot of vets accept ferrets, and this is my vet anyways, I shouldn’t have to start all over again w a new vet today just to talk w someone!....... not good!.

Very easy process from start to finish. I was seen in less than 10 minutes after checking in and completing my paperwork, and the vet was very informative and kind to my pet. The visit fee was reasonable and they also followed up within 1 business day with the results of a lab test that was done. I will definitely be going back for future visits as needed.

Very caring staff. They even made a follow up call to check in on my dog and make sure he was doing well and did not need more medicine. They booked an appointment for first thing the next morning when I called with an emergency one afternoon. I will take my animals back!

Took my 10 yr old Peek-a-poo to this vet, for the 1st time, for her back issues, and they were so helpful and kind! I truly appreciate the love, care and attention they gave to both of us. I will be going there again in Sept of 2016 to get all her shots updated, and Im actually excited about it.... How often can you say, you are excited to see a vet?? Well I am! but I cant speak for my poor dog..... *sigh*

Wonderful animal hospital. We are visiting from out of state and needed medical attention for our dog. We were able to see a veterinarian, Dr. Hill, right away and he was great. Although it was urgent care, the bill was extremely reasonable.

Been here twice now, both when my cat was really sick. They always call to check up on her a few days later to see how she’s doing. A little pricey but I’d rather pay more for the care being received. Recommend this place for anyone needing a vet in their area!

This place is amazing. They listen and take their time explaining everything from start to finish and really care for their fur friends and families. Thank you Dr. Mark and the front desk team for making our experience amazing. 100% would recommend to anyone who has a fur baby.

Love them, they are great with our animals! Great to work with, especially in an emergency. We have been going there for years after we switched from another vet that was less than friendly and polite.

The North Country Animal Hospital is great. When I went there for my kitty when she got injured, the doctor I had was very professional and very understanding. I lost it in there when I got told that I couldnt save her and he was good about everything. He handled me pretty well. Also, he sent me a cardThank you North Country Animal Hospital

They do a wonderful job of caring for animals! We never go anywhere else because of how helpful everyone is here. I recommend North Country to everyone who asks me about vet services in the area! Thank you for everything you do for our family and fur kids!

I called to board our cat here, as we had in the past, and they said that he needed an exam. I told the woman that he had his exam 5 months ago in St Pete, FL, along with all of his shots and blood work, and that I had the paperwork for this. She said that it was policy for them to do this, so I asked to speak with the manager. The manager said that they have always did this (which is a lie), and that it was required (even though they always accepted our Florida vets exam in the past..). I pushed, saying that we never did this in the past with them (we boarded him there 3 or 4 times before), and she said that it was the law, and that they would not accept an exam from another vet. Really? The LAW? The DVM after our Florida veterinarians name means nothing? She said that our Florida vet would not accept their exam, which is another lie. So, we would have to bring him in one day for his exam, then again put him in the box a second time? I would not want to do that for our pet- he hates travelling.It seems to me that all they are interested in is our money, and not our pet. We dont care so much about the money, as we do about being lied to and having to bring the cat there twice. We will not be going there again; there are other, better vets in the area, we have found.

My dog was having GI issues while traveling for Christmas. We found this vet on our trip and they took us that day as soon as possible. Not only is the facility amazing, but the staff was great. From the front desk to the veterinarian, everyone was helpful and prompt. We were out of there in 45 minutes and back on the road with antibiotics for my pup. Definitely recommend this vet.. If I lived in the area I would certainly be a regular customer.

I called to make an appointment and was left on hold for 15 minutes only to be asked again what I needed and after telling them I needed a new pet appointment they place me a hold for another 10 mins to be asked for a 3rd time what I was on the line for. I gave them a chance and scheduled two Individual appointments for my 2 dogs. On the first appointment, I arrived as usual (10 mins prior to my appt time) and checked in. I sat waiting for 30 mins past my appointment time and finally decided to ask the receptionist what was going on. She seemed annoyed at my question (even though I was sitting right in front of her the entire time and she knew I was waiting). She Got up and whispered around to the staff in the back. Still waited an extra 15mins after I brought it to her attention to get seen. On the second appointment, I was passed about 10-15mins after my appt time. The vet came inside the room and decided it was a good idea to immediately approach my son so he would move him out of the way so he could examine my dog and my dog snapped. The vet did not take the time to allow my dog to smell him/meet/introduce himself properly. And in a final attempt to give them a 3rd chance I tried to schedule a time where I could have my dogs get 1 vaccine they needed to be left for boarding. Background-my dogs had an up to date physical exam and the rest of their shots up to date and have never had any medical issues that would require any concern with this vaccine that had already been administered in the past with no issues. The receptionist told me I needed to get them in for ANOTHER physical exam because “it’s been a while since we last seen them”. My response- it’s been less than a year, they are not due for their annual yet...”yeah but it’s been a hot minute” was her response. When I asked if she would schedule an appointment then she gives me a date six weeks out when I’m telling her I’m leaving next week for a trip. I respectfully asked for my dogs records and decided I would Take my business elsewhere. Terrible service overall and honestly overpriced.

Place was absolutely amazing with my furbaby!! Ill be taking him back for sure, they were all so friendly and very caring. My baby is old and they all cared for him as much as me❤

I love this place! The vets and staff treat you like family. They do their best to accommodate you Dr. Hill and Other vets are awesome.

Outstanding care for my elderly furbaby dog. Dr.hill treated us as a friend and explained a procedure and helped us keep our girl home and healthy and shes still happily with us. Excellent care all the way!

Amazing vet office! Phenomenal receptionists, technicians, and Veterinarians. All extremely kind

We are passing through your beautiful area and we chose North Country because they were the first vet that would see our pet while we are here. We were comfortable from the moment we walked in. From the receptionist to the Dr. we and our dog were treared with kindness and respect. We received the news that she was in pain and experiencing liver failure without surprise. They gave us plenty of time to consider our options. They made saying goodbye to our companion of over ten years sweet and peaceful. Our thanks to all that helped us.

This is the absolute best place to take your fur babies . They are kind and extremely helpful. They saved my Lizzy. They care for your pet like it is a part of their own family. I highly recommend them.

I have 6 animals and I found that one had ear mites. I took her in to get treated. The vet didnt say this is a social thing that they are most likely to be in all of the pets and didnt bother to mention that it was a possibility that I should do something for the other five. So I went home and checked. Seems to me they all have it. So I went in today to get the medication so I could get rid of all of it in the others. They said sorry. Your 200 dollars is not good enough. We want a thousand because we need you to bring in all five to test them and give them the medicine ourselves. Granted I just spent 200 on my first cat. To have an emergency visit to get her taken care of. Well I used to think that this vet was the best up here. But just like every vet office in New York all they care about is their money. So I will not ever be going there again. 1800pet meds all the way here. Sad

I love this place and take all my animals there. The staff is friendly and understands budgets. They have never pressured me to do or buy anything.

These folks are the best. I am very happy with the care my fur babies are getting. Dr. Hill is the best. If you love your pets take them here.

This place is truly incredible!Last week I had an awful incident with my cat that lead to not many options, I live in Syracuse and my local vet reached out to this office, they squeezed me in LAST minute to try to save my kitty.Doctor Hill was the veterinary who performed an endoscopic procedure to remove hair ties stuck in her intestines, not only was he extremely kid and compassionate but he explained things to me 100% every step of the way in ways I fully understood.He offered to show me what had been inside IF I wanted to see it(I did! Who wouldn’t want to see what almost killed their baby?! I needed to know what to never leave laying around again)and made sure scarlett was fully okay before sending me back on my way home.The staff was amazing, in total the drive was an hour and I waited in the clinic for about 4 hours awaiting another hour drive homeThe staff checked in on me and made sure I was okay the entire time even giving me directions to town for food/coffee etcI am furrever thankful for them and their fast acting! I highly recommend if you are local or even not local give them a call you will not regret it! :)

3 weeks ago we had an appointment with a technician to go over what was required for us moving overseas, she told us that the Dr. Could sign off on the USDA portion so we never made an appointment with USDA. Yesterday we had an appointment and the Dr. Asked us when our appointment with USDA was we stated what the technician said and the Dr. Told us well we should of read. So then we were in a scramble to get ahold of USDA which was in Albany and 4 hours away. We finally got ahold of them after 2 hours and were able to get an appointment if we sped the entire time. We got there 10 minutes late, thankfully still were able to be seen.I didnt have a good feeling about the vet in Watertown so we saw a military vet thats USDA approved this morning in Baltimore and behold the paperwork was wrong. Im glad North Country charged us 300$ for their mistake. Even the receptionist told us that she knew exactly the technician that told us that the Dr. Could sign off on that spot.

Everytime Ive called I get told its same-day appts only. The front desk staff are rude. I called to make an appt because I thought that maybe my animal might have a broken paw. The lady at the front desk was rude and told me to go to Syracuse veterinary er. I told her I couldnt and she still refused to make an appt for me or help me any further. The vets are great but the staff at the front desk are horrible. Its becoming difficult for my animals to be seen at this office. I wouldnt recommend this office

Over the holiday weekend my Rottweiler of 13 years became very ill. She was not eating, drinking, relieving herself, or moving around at all. I called my usual clinic, North Country Animal Health Center. They were not open for business so they directed me to Watertown Animal Hospital. The woman on the phone was very polite and helpful with all my questions and had a vet contact me right away. After speaking with the vet she suggested I try different types of food and medicine to see if she would improve or not. If not, I was directed to call the next day and I could make arrangements to bring her in. The following day arrived, I called up the same number to make an emergency call with the vets, and I was denied. I asked why, your not a regular customer here, the vets would like you to call tomorrow. I know its a holiday and everyone loves a day off, but as a Vet. you chose your profession. You knew you would have to work holidays and weekends. because of this my pet of 13 years has to suffer for one more day. I truly hoped you all enjoyed your bbq.Jason

We came to this office because our dog was very ill and our normal vet is closed on the weekends.The wait was short, and they gave us a diagnosis (or at least a part of one) and we appreciate that. However. The rest of the experience was dreadful.Our girl has glaucoma (that partial diagnosis) but they couldnt say which kind (primary or secondary), they couldnt answer any questions we had, they gave us an incorrect prescription for the glaucoma that would later cost us $350. The vet wasnt the slightest bit knowledgeable on something that a good percentage of dogs develop. Well be going to our normal vet tomorrow morning to get a second opinion, because the pharmacist we went to to pick up the prescription said it didnt look right. That it seemed like a high dosage for an adult person, let alone a 10 pound dog.I appreciate the answer as to what was wrong. But the rest of the experience was abhorrent.

My cat had been getting sick all day and wouldnt stop. After I got home from work they allowed me to have an emergency appointment after they closed. My first time at the vet and they were great. So great full that they did this for me

Great place and great ppl,I went there for the first time on 7/2 and thought I was going to have to put my dog to sleep due to her pyometra and was told by the other vet I had been going to (different clinic )that my poor baby would have to be put to sleep if I couldnt get her spayed,I was devastated so I brought her hear for a second apinion and my baby girl is going to be ok,she does need to be spayed but the staff is wonderful and are working with me for the cost Im so happy.Thankyou so much Dr Hill and every one at this clinic,thank you for saving my Luna bella ♡

These people have absolutely no respect or regard for your time. I got to my appointment 15 mins early, yet I waited for 45 mins while watching them take at least 10 other clients, majority of which arrived AFTER me significantly. Also if you’re trying to redeem a free 50$ heath exam after adopting from SPCA don’t waste your time trying to do it there. They made us pay over 100$ at our first appointment and “credited” us 50$ for the next appointment that we sat in the waiting room but never got called for. HORRIBLE SERVICE I would give negative stars if I could.

Tranquil atmosphere. Friendly staff. Expert care. & the price is right. I highly recommend this veterinary clinic.

Ive had mixed experiences with this vet. Theyre really good with our dog in both the boarding side as well as the veterinarian side. However, there have been some problems with the front desk staff. For the most part theyre friendly, but theres one in particular who is very condescending towards me at every visit that I encounter her. Also, we had set up an appointment for our dog to get his flu vaccine as required by a boarding facility he was going to. Whilst making the appointment I verified multiple times that he would not be getting the bordatella but in fact the k9 influenza shot. When I arrived at the appointment, the lady who I mentioned above informed me that hed be getting the bordatella, and that they didnt carry the influenza. This was 3 DAYS before we were set to depart on our vacation. She couldnt care less and had no way to direct me to a vet who did offer it or even an apology for the miscommunication. It would have been nice to have known this whilst making the appointment, which is why I tried confirming multiple times on the phone that they carried it. We still attend this vet because they are great with our pet, but I always dread having to communicate with this particular lady due to the lack of common courtesy she gives us.

Ive had nothing but good experiences here. I didnt feel pressured into doing anything unnecessary for my pet. They gave me options, were very informative, and really took the time out to listen to my concerns.

Best in town! Work with you on a payment plan if needed. Dr. Is awesome.

Best place to go to for your pet. Staff is amazing and are always willing to go above and beyond for you and your pet.

Highly recommend this place. We use it mainly to board our cat when out of town. They are not expensove even when adding play time onto the boarding cost. Staff is friendly and proffessional and get to know you animal. We tried several places around watertown and this is by far the best place to go.

Dr Chris takes excellent care of my guinea pig. Everyone there treats her with the love and support they would their own fur baby.

Great Vets, Techs and staff. They have gone above and beyond for my pets. Always friendly and professional.

Very helpful and available on weekends.Brought my pup in for an emergency and switched to them as my regular vet because they were great.

They are quick and inexpensive. They just dont have a lot of testing equipment on site to properly diagnose exactly what kind of bowel problem your 4-legged-friend has.

Staff is friendly and caring. Best place I have been.

I started as a client in 1990 and had my Baileys records transferred out last month. That was not noticed I got a email his lyme shot is due? I loved the doctors. Over the years we dealt with parvo, epilepsy, doggy alzheimers. You name it. They used to work with you on payments. Now you call with a sick dog and its come in a week from Friday. Unless they become an emergency then we will squeeze you in. I couldnt keep fighting to get them to let me talk to Barb to get a apointment that was reasonable. Waiting 30 min to check out and the one snippy girl challenging the medicated shampoo purchase? They keep it out back for goodness sake I dont have access to that. Last time I asked for meds to be called in cause its cheeper for me the girl huffed at me! 4 years youve sent this in and now its an issue? Ive referred many when one couldnt get her sick dog in last month vomiting dog! And I see here out of town clients walk right in...this is not the pratice I knew and trusted. With Baileys seizures I need to know you have his back always, you didnt even know transfering his records ment you were seeing his back side. I still love the medical staff they are good at least.

Pricey but they always take good care of our pets.

I loved this vet when I lived in the area any time I needed to get my dogs into their office they always got them right in. Prices are decent to.

Personable compassionate I drove 2 hrs for emergency and they were great

So. Great to my baby,. And they understand that our dogs are family and treat them as such

Very knowledgeable and nice staff but prices are a little higher than others, of course that is something I would expect with the care your pets receive

They took excellent care of my dog in her final hours

I love this vets office they are kind and they really care about the animals

Could not believe how attentive they are. Great place

They take Great Care of my Dog Bear.

They are the best out there 👍

No complaints at all about this vet. Most often a wait, but worth it.

They are very good with the animals, treat them with kindness and respect

Drove from Liverpool for emergency with my baby the vet was amazing

Great place to take your Pets for checkups and shots.

Great Staff ~ Gorgeous and Clean

We took in our older dog who was a rescue to have her spayed, the vet had told us previously that she was already spayed but was wrong, they charged us extra for the dog having been in heat. Not currently, just in general, even though the vet was the one who said she was spayed. I havent gotten to see the rest of the bill yet but they charged us $190 on top of the cost of actually having her spayed.

Very friendly and helpful vet office.

Very pleased with the care and facility.

Very nice people there

Friendly staff and wonderful with animals

They treated Bella great.........

Rude workers only took my pet because she needed a vet

Professional and cost-effective.

Takes good care of my dogs

Friendly, effective and forward thinking

Excellent service.