The gentleman who was behind the counter to take my payment was amazing and so grateful for his help

I pay 62 something a month and the service in my area is good sometimes it is slow but it is very rarely

Absolutely trash service. I have had nothing but issues for weeks. Ive had 2 people come out and it hasnt been any better. I even had an appt. 9/8 and they never came even after calling and was told they will be a little late. Im beyond fed up with the fake helpfulness and never ending no resolution for these issues. Prices are a slap to the face as well for the amount of issues I know everyone has. Worst company ever. I cant wait to never have to use mediacom again!

The worst company on the planet but because of monopoly we cant get any one else in here to compete. The industry calls it overbuilding. Wish I could give negative 5 stars.

Pay for 100mb/s download speed and the internet maybe works half the time and at that, when it does everything has to buffer. Download speeds show 300+ on the speed test they recommend using, but on actual downloads and other speed tests it maybe pushes 10mb/s at its highest. Customer service tells me to power cycle and when they send a technician the only thing he was concerned about was leaving. Absolute trash and totally despicable after seeing advertisements for reliable high speed internet. Note: my phones Hotspot doesnt buffer, and speed is 2x as fast so if youre thinking of getting mediacom I would consider getting unlimited data and using a Hotspot before signing into anything from mediacom

Called about a outage and was told that next Thursday is the fastest they could fix it. 6 days later? My kid can’t do school, my wife can’t work. Not their problem. Mediacon is more like it.

Mediacom is terrible. Their Internet service goes down a lot. So I call and schedule an appointment Because even though I still been paying them I havent had any service for over a week now.. The time they say that they can be here is between 1 and 5.(Thats too vague for normal working people) I told the man on the phone I wouldnt be home till 2 he said no problem. What did they do.. they got here right exactly at 1and then they left 5 minutes after I wasnt here. The service is not good.

Thats why I dont use cable. Over priced, under service. Never worth it to me

First time customer. Have had internet with them for 2 days was connected with internet for 1, now I have no internet and have to wait for a technician to come out in a couple days. Im very displeased that the tech who came to install my modem was almost 3 hours early so I was home alone. My husband took off work to be here for it and received a call but was working. The tech just showed up knocking was here for mabey 10 min answered no questions left and was never heard from again even tho my husband tried to call him multiple times only to get a full voice-mail box and his text ignored. I cant believe its only been 2 days and we are having all these issues

Pay for internet and modem says have no connection. On my 2nd modem from Mediacom and they say going to send a tech on Sunday and supposedly at no cost to fix the problem. Would of rated higher but when you gone threw 2 modems in a week that says connected but have no internet. Not happy at all!

The simplest issue seems to keep them offline for hours. Also, it appears as that they have insufficient, if any, redundancy to keep service operable in the most common and predictable circumstances. outages can be hours, days, or weeks leaving all kinds of technology useless including online school or working.

Called about my bill on how it was normally $72 and now it’s $102 with no notice or anything. They said it was a promotion but when I signed up they never told me I was on a promotion or anything. The person I talked to was also very rude on the phone. After receiving the reply from Mediacom I decided to give them a call back and the lady I talked to this time was super helpful and nice which I very much appreciate. They were able to get me back to the original price we were paying so overall I am happy. Mediacom definitely knows how to take care of its customers.

Paid my bill over the phone. The payment said it processed so I didn’t worry about it. I do not check my bank account regularly and about a week later my service was completely disconnected. I tried to use their already useless customer service and they told me i had to pay $50 to reconnect my internet and also pay my firsts months bill. Their claim was i got an email alerting me of the failed transaction. Guess what no email, and yes I checked all the folders. Do not use this company unless you have to like me. No ones else offers service in my area and i am considering moving because of this. When the internet does work its even slow unless it’s 4am. Do not use the garbage modem they provide. Get a Netgear or something worth while. This is the only one star review I’ve ever made.

This company is trash. Absolutely terrible. Three weeks in a row we’ve had an appointment setup. They haven’t shown up for any of them. I can’t tell you enough how terrible this company is.

And I thought TimeWarner was bad.....Mediacom is even worse.Always buffering/lag issues and all they do is want you to upgrade service even tho you have the fastest available already. Always down at the most inconvenient of times. With as lousy as service, youd think it would be more affordable.Cue the generic response because they really dont care.

Got to love when you have issues and they tell you that you have to wait 4 days for someone to come fix your issues. mediacom dont care about there customers they only care about getting their money for their over price services

Only one person taking care of people. Now they close at 6:00pm and take a break 1-2 pm amazing

Always goes out and their tech service doesn’t help at all it just takes 5 minutes to explain how to unplug your modem lol

Mediacom, is the absolute worst internet and cable provider. Ive had them out to our place at least 20 times in 4 years. Either the internet is down or its an issue at the pole, or its an equipment issue. They dont care about customer support. On Consumer Reports they are ranked at the bottom or near the bottom in customer service and quality of products. There needs to be other options in the area, but Century Link isnt any better. Mediacom needs to figure this stuff out. The scissors are out and Im about to cut the cord.

Ive enjoyed my time using the laundry service. The space is clean South is personable

Internet service surrounding is inconsistent. Works great on weekends but frequently drops during high traffic times. Does work good enough for video else

I am able to get just internet for 43.00 month. I love it.

God awful service.Don’t bother reply: Hello Eritaj thank you for the review. We apologize if our service doesnt meet your expectations and we would like to know more about your experience to ensure that any issues are resolved. Please feel free to reach out to us at [email protected] with any questions or concerns that you have and we will work to improve your overall service experience with us.

Its absurd how long it take to get service from this place. Disconnected my service while I was on the phone paying the bill. Charged me 50 extra for reconnect and have to wait 2 weeks. What a joke.

The gentleman that we talked to was happy to help us. Very knowledgeable about the different things that Mediacom had to offer. He helped us with we needed.

A very small space with only one person on duty.

Extremely long wait times for customer service, unclear billing, and decent internet. Ive never called customer service and not waited for less than 20 minutes. Once I got to a representative they were good. After 1 year my bill went from $40 to $70 with no notice or reminder it was changing.

Terrible reliability.Over priced.Only reason why I have it is because we have limited options for internet service in my location.They do not care about their customers.If your looking for a service look elsewhere.

Great service, super friendly, and understanding

Just returned equipment I didnt need, Internet service great!

Expensive and did not live up to advertised price. Costing double.

I moved and they charged me 50$ when they told me in the past that it wouldnt cost anything to transfer

Theres no line to this office so that you cant talk to anyone. I get two confirmations by phone and by email that theyre going to install my internet today. And then they canceled my appointment and I have to wait 4 more days for an internet installation. Zero customer service. Zero dependability. you get what they give you and theres nothing you can do about it.

Internet crashes regularly. Mediacom oblivious to customers needs.Inferior company and far toooo expensive for the service rendered.

Mediacom is a joke and a scam. My cable is not working and Mediacom is saying they wont be able to come for over a week. How do they think they can treat their customers this way.

Excellent job.

The lady named Rita is very helpful here. The company still isnt what it should be but at least they have her. She was very professional and kind. Shes extremely helpful.

Cable no input error Thurs. June 4th, tech said it was the remote. Replaced remote. Sat June 6th same error no input. Tech came back Tues, June 9th the tv is bad. Asked could it be the box hence no input he said it isnt the box again. Bought new tv, nephew came to hook up, no input error again. It was the box.smh

Rude customer service everytime i call or use the texting service. Hope my town gets a different internet provider in the near future.

Worst internet service and their customer service sucks. Would not recommend to anyone.

The worst customer service ever! Ignorant, arrogant and rude.

Super poor instillation process and after having them for a week and a half we have had internet for only 2 days.

Friendly staff, fast and efficient.

Bussy but went fast

I love that Mediacom always keeps my life interesting. I never know when they are going to randomly decide to jack my bill up, drop service in my area, or maybe just slip in a little extra fee to let me know that they love me. And when one of those things happens, I get the joy of contacting their wonderful, helpful, kind, and intelligent customer service agents. I love how they skirt around my problems and just tell me what they see in their system. Its so cute. I actually have thought about getting a second Mediacom connection just so that I can spend more time with them.

First time I have been treated good in here. Remodel looks good and much more friendly workers.

Last month they raised my monthly charges. This month they again raised my monthly charges. I only have the internet and it now costs me over $57 a month. Very disappointed.

The customer service are very professional and kind

Always having problems with their internet and prices

After 27 years I had the best service today that a person could ever ask for

The ratings speak for themselves, also ive had them for 2 months, every single night for hours i lose service and at least 2x a week in the morning hours, never get a service call back and the techs they send out....dont even get me started...ill tell them the internet keeps cutting out...2 techs! 2 techs said works now, doesnt it? And leave... If I had another option for Internet I would in a second leave but unfortunately mediacom is the only provider...

Reps were polite and helpful.

Nothing more then trash. But sitting with an outage for almost 24 hours with nothing said or being done.

This would be a zero star if it was even possible. This morning while my husband drove our family east on hwy 30 a (Black Hawk County) Mediacom Sales Rep driving a black car was very intentionally tailgating our vehicle while we were in the fast lane trying to pass another vehicle. So close you couldn’t see the full windshield when looking back. We have 4 children in the car and he very easily could have caused a serious accident. Now imagine that headline, Media-com representative kills family of 6, 3 children under 3. While having serious road rage on a Saturday morning. So disappointed.

Very helpful agent

Waterloo and the missing 1gigWhere do I start being a customer of nearly 11 years I can assure you if any other company ever can compete with you’re speeds 90% of this community will switch to them. I have had numerous techs come out numerous equip replacements and consistent disappointment. I have ran new cables bought multiple replacements because the only training techs have is signal strength is fine have to call support. I’m not sure why I pay for 1gb of service and can barely break 250 on a good day but this is ridiculous. A tech is scheduled again for later today to come out and look at the same job the other 10 techs who have been here the last two years have and tell me the same thing faulty equip or customer support. You guys literally push off and push off until I get too busy or frustrated and give up for a few months. All I want is what I pay for

The internet dose not even work I’m basically paying for no WiFi do not recommend mediacom

Very nice people work here. I especially like Troy the serviceman. He has always been very helpful, very knowledgeable and friendly each time he has been to my house!

Called tech support about my internet crashing and not being able to use my fire stick. I was abruptly told by a foreign lady the problem was not due to Mediacoms service because it was showing my internet was connected I tried to explain to her that the same thing has happened 3 times in the past 2 weeks and was solved by a tech shooting a signal to my router however she consistantly interrupted me uttering the same thing over and over each time getting louder so I just hung up on her waited 15-20 mins called again and thankfully got a tech who knew what he was doing listened to me and booted my router everything was good to go within 4 mins. Booooo... on that lady with a bad attitude!!!!

I pay for gigabit internet with 50 upload and for the past 2 months with 5-7 tech visits. They’ve replaced everything at my apartment and I even rented their own router because my upload speed is constantly going down to 5 with packet loss. They’ve replaced everything and done “maintenance” on their end and say that speeds will vary. VARY BY 80%?!?!?!?!? Can’t wait for fiber to come in to my town. I’m so sick of lies and excuses.

Very polite and helpful

I was a happy Mediacom customer until they misled me and hid price increases in the fine print. I had been led to believe that my rate and speed were locked in for 2 years. However, they just doubled my rate one year into the contract. All the representatives could tell me was that the person who made that offer didnt have the authority to do so. I will be taking my business to CFU, for faster speeds and lower prices. I recommend you go straight to them, rather than wasting your time and money on Mediacom.Edit: I would like to respond to you, however you did not provide any contact information. I am not going to post my personal information publicly. You should be able to find my Mediacom customer information with my name - Ian Scott.

We have a lot of troubles getting A signal

They treat and offer better deals to new clients then the one’s that have been with them since 2001, like myself. Disgrace.

Always so helpful.

God awful internet, inconsistent speeds, internet cuts out every hour, overpriced for speeds, outdated technology, literally just awful do not spend your money here

Customer service was very good at front desk when I returned my equipment

I realize Im in the minority with this review, but stick with me. I originally called yesterday to cancel my internet service (my girlfriend and I are moving in together, and she transferred her service). I was told the department that accepts those calls was not currently taking them. The representative I talked to took my name and information and put in a ticket to have someone call me back, which I was assured would be within a couple of hours. Twenty-four hours went by and no call.I called back today and was put on the line with Bryan after maybe 30-second wait. I told Bryan what I wanted to do, he asked a couple of clarifying questions then put me on hold to put in my request. A minute later, he was back on, telling me all I had to do now was return the cable modem and I would be good. Great service and tone, thanked me for being a customer and that was it.Again, I know Im in the minority in the reviews. The only reason its not a 5-start was because I had to wait and got no response after my ticket was put in.

I literally have never had as many problems having cable internet then I have within the last 2 years of receiving Mediacoms service here in Waterloo. Ive had to have not two, not three, not four, not five, but six separate technicians to attend to my connection issues at my home. Ridiculous. I often times feel like I am just waiting for the next problem to pop up, and Im dreading for that moment to happen. I really wish we had some other options here in the cedar valley.

The customer service people at the office here are nice. However if you call the company for Anything they are RUDE SARCASTIC AWFUL people!! Im tired of paying 150 dollars a month for this terrible service and non-service. Im out!

Terrible customer service, Terrible internet connectivity issues, Terrible experience all around. I would recommend to anyone that is considering to be a customer to evaluate how much time and energy they want to put into something, that they pay a monthly fee for. That can then provide so much anger and frustration, because of the hoops one has to jump through to find someone within their company, with the ability to solve the issue at hand. I wish you good luck and a better experience then I.

Staff is cool, company is a monopoly we all have to deal with.

We’re trying to run a business without internet all week. You can’t talk to a Mediacom human to find out when to expect service. Thanks for NO service or useful information

I just built a new construction home in a new area, many houses are already built in the neighborhood but because I am the first house on one side of the road, Mediacom needs to come out to install there ”Pedestals“ for internet and cable. The lines are already there. It took 6 months to build my house and I have already been living there for 2 months and the “Pedestals“ are still not done and I have been told it could be months before the have “time” to send a crew out there to do this. So your telling me in 8 months your so busy that this can’t be done!? Absolutely unacceptable.

They have one job and still under preform on that, also talking to robots gets annoying.

Love the new facility looks up to date. Like innovation

Good

Very friendly customer service agents the guys in the Philippines are super nice service calls took less than a week lowered our bill give us credit for times that we had service interruptions overall very happy Ive had it for 2 years.

Best internet provider out there! My friend Cory loves how fast his internet is. Really cheap too.

Absolute garbage. Wifi is weaker then paper

It doesnt get any worse than this company, unfortunately this one of the only companies available. Ive had a novels worth of problems with them for many many years in all aspects between service, appointments, service men being disrespectful, payments, and you name it. Id give them negative stars if possible.

First time ever writing a review, so you know this is bad. We had moved from Cedar Falls to Waterloo. We were absolutely spoiled by Cedar Falls Utilities during our time in CF. We found the perfect home in Waterloo, yet our ONLY hesitation about moving to Waterloo was that we would have to use Mediacom. Going from CFU to Mediacom is like going from Charmin Ultra Soft to using poison ivy to wipe. The internet connection is absolutely atrocious & the prices are just a slap to the consumer’s face. The company knows that there isn’t a competitor, so they can jack up the prices & laugh at those who pay it, including myself. A simple & consistent connection to a streaming service on a tv seems to be too much of a hassle for Mediacom to want or care about enough.

Frequent internet outages, would not recommend under any circumstances

Not busy on a Saturday and easy to deal with. Returned a modem as I moved out of their service area. Polite employee but failed to inform me of my remaining balance and to ignore any mail sent before that date.

I dont usually have a problem with mediacom, other than the high prices for no reason, and the occasional outage which for me, has usually been a simple call away to fix. So when I call and have someone scheduled to come fix our internet when it goes out, and they dont show up, its very irritating! I call to find out what the deal is, and they claim since I didnt answer my phone call from the dispatch, they went ahead and cancelled my appointment all together. I was home all afternoon waiting for a knock at my door! They were scheduled to come between 3 and 5, i got one missed call from them at 4. I called back and got a recording to confirm my appointment. I confirmed and hung up. Still nobody bothered to show! Now I have to wait another 2 days, after I already waited 2 days for the original appointment. Very frustrating! Come to the door next time, whether you receive a call from me or not! You were scheduled for an appointment, so please show up!

Not bad, in and out experience good customer service my last visit.

Great products and excellent customer service.

Very good bundle packages including internet, phone, and TV. Can do simple, in between, or premium package.

Pay for 100mb get 1.5mb

Absolutely outrageous prices for the garbage we get in return. Cost more for Internet and there basic cable than it does to pay my gas electric and water combined. People are rude and dont care about doing a good job. I had to crawl into my crawl space with a broken leg to get a cable wire in my bedroom because the fat slob who was there to install my cable was too fat and lazy to do so. The person who installed my cable also left me with no power cord for my cable box and also left coax wire hanging and looped all over my rafters in my basement hanging down all over my dryer and fuse box. I see more pride out of McDonalds employees.

Be sure to put time aside to call multiple times to close out your account. Otherwise theyll charge you can extra month and a late fee.

Very un helpful. Had my service disconnected due to bills being higher than the plan i was on for over 4 months. Do not recommend mediacom to anyone.

They basically have a monopoly on the area. If you want internet speeds over 10 mb youre stuck with them. They are more reliable than they used to be. Went from constantly interrupted service to infrequently over the past 3 years. Pricing is rough, but not as bad as it could be. Support has never been super helpful, but also never been rude to me, your experience may differ.

Very helpful, but prices are way too high.

Terrible service. I have a bulk business account for my tenants. Mediacom keeps turning cable off because they are confused between residential and commercial billing. Ive been on the phone with them 7 times explaining what they should know. Long story short they are billing both me and my tenants and continuously turning the cable off. I cant describe how frustrating and incompetent these people are.

Just went to pay my monthly internet billfadt efficent get you in and out.

Great staff there, really helpful in keeping my cable, Wi-Fi up and running.

Overpriced! Service down NIGHTLY! They wont send someone when the problem happens. Equipment needs replaced inconveniently often. Tech service takes too many days to complete. This service is bad FOR our town and bad TO our town WE NEED A PUBLIC OPTION UTILITY FOR INTERNET AND CABLE. Their business internet options are overpriced and installation takes WEEKS.

Frequent internet outages, do not recommend under any circumstances

Now that they have remodeled its easy to get in and out, just one suggestion.. Would be awesome if you redid the parking lot