Please if anyone knows mr Rick Brown tell him thank you for helping me and my son. I had moved away came back but hes no longer there. I went to nyc and I want him to know my son Tony passaway Feb 2020 .also I want him to know my son was very fined of him. We missed him alot.

Great programs for neighborhood and elderly.

I love this place n appreciate all the help they offer to the community,,

Great place to work and they offer lots of help.

I have called for the past week and a half the receptionist is a little rude on top of it I get transferred to lines that hang up on you and when I do get a chance to leave a message no one calls back. Its very disappointing.

Staff member Samuel was very nice and very helpful and very professional.

Still have not received any information on anything that they can do

Dealing with New Opportunities in Waterbury has been a NIGHTMARE!! Lets start from the beginning, I went to apply for energy assistance but I needed a letter to show my dates of employment within 10 days of applying. I had to get this from a previous employer which was not responsive after I left several messages, called her boss and the corporate office. I was told by corporate that if this was for a state issued program, they could call and get the info themselves. I asked my worker for an extension due to the circumstances and she said no, that I would have to reapply if I didnt have the documents in time; at which point I asked if SHE could please call because I was getting no where with them, she then all of a sudden could give the extension. In my meeting with her I asked about the weatherization program and she claimed to know NOTHING. Not a name, not a phone number, not an email, even though theyre in the SAME building and there were flyers for the program by the elevator in the building that she worked in. When I finally got to speak to a person in weatherization, apply and they came out, they sealed the leaks in my home and said they would recommend me for a NUMBER of things including having my heating system be serviced because I had NO HEAT. Weeks passed, they never followed up so I called them CONTINUOUSLY. At which point they would either not return my calls or say they were working on it. I then got frustrated and called New Opportunities again directly to find out what the process was only to find out that the weatherization people DO NOT handle the recommendations for the heating systems but only 1 man does. I was given his number, called him repeatedly, left him several messages and it was only when I began to call him TWICE in 1 day that he finally picked up the phone and said, he got my 2 messages (which there were more than 2) and in a NASTY UNPROFESSIONAL manner let me know that he doesnt have to call me back. I told him, I have NO HEAT and by this time it was almost the middle of November ( I started this process in AUGUST!!) He claimed that he would forward my heating request to the oil company. Another week or so goes by, the temperature is constantly dropping, I called the oil company. They said, oh yea, I got your name last week BUT NO AUTHORIZATION to come out. So now I contact New Opportunities YET AGAIN to ask them what in the world is going on??? Finally by the next week the oil company calls me BY ACCIDENT and says oh I didnt mean to call you but we did get authorization to come out ( fyi each time I spoke to the oil company I told them I had NO HEAT and children in the house) Do you know they snuck out here, dropped the oil and STILL didnt service my heater!!! I called them and they said no 1 told them I didnt have heat???!!! This program is a SCAM!!! Designed for everyone involved to get paid but the people who need assistance the most are left by the wayside. If you finally do get help (because I called weatherization several times last year and never got a call back) you will always come LAST. If you dont CONSTANTLY stay on top of them you will NEVER receive all that has been promised and no 1 takes accountability for the people in need being left in the cold! They will always say, theyre busy, yet they make minimal effort to assist you or make sure they have ACCURATE information. Shame on you New Opportunities!!! Clearly youre only in business to help yourselves and your reputation, youre not in business to help the PEOPLE.

Roger Gaston is all I will say. I was so troubled about my utilities and he made that time very pleasurable for my son. Hes tough but hes great at his job. I thought he was hilarious.

I waited for about 4 hours because I was a walk in. Other than that, they were so sweet and kind, helped me out and saved the day. I truly appreciate them and their service.

I worked for New Opportunities for 14 years. On December 21, 2018 I had to leave do to the lack of professionalism, teamwork, cutting corners, charades, constant call outs, being taken for granted, stressed out and upset. If I worked there any longer I would’ve done something stupid that would get me fired. In 2018 13 employees including myself voluntarily quit at any other job that wouldn’t be considered normal. I don’t recommend anyone to work at that ungrateful hell-hole unless you like being miserable. Don’t trust Stacey Hunter, Rose Marie, Toni Hurst, Jim Gatlin or any other top person.

I used to work here and the environment is calm and productive. I would like to work here again in the future.

Helpful. Trust them and they will open up new worlds. Helpful on every front

My appointment time was met fairly on time. The young lady that took care of me was very sweet, professional and took the time to listen.

The ppl that work there are friendly and very helpful

Darlene was wonderful and went out of her way to call me back and complete the application and tell me what was available for me. She is an asset to both New Opportunities and the people who need services!

New opportunities help many people in the Waterbury area and have been doing so for years. This is a very good organization to invest in for the future of our city and its people.

The front desk on energy assnt hates there job. You need to hire young wimen enthusiastic about helping other not women whom are there miserable and making others miserable

Great place for assistance. Nice staff. Just a lot of hulahoops to get an appointment

This place does a lot for the inner city by assisting them with government aid for utilitie bills they also have domestic abuse classes which I unfortunately attended myself which was very helpful.

First time at the NOW, I was not even there to get any services mind you, and the receptionist Alecia White on the first floor was extremely RUDE!!!!! No customer services at all, the staff there really need to know that the first point of contact is the most important .

Great place for anybody they need a little be of help

Good atmosphere. Welcoming staff.

Have all you paperwork and be there for 7am for walk ins faster than 4th floor but you need to make an appointment for 4th fl. But still fast.

If you definitely need the help for paying for utilities this is definitely the place to go to

I have been going to the waterbury location for some time now and they are always very nice and help out wherever they can.

Call for Infro Meet with very Rude Attitude by Lady ReceptionistRetired & Senior VolunteerProgram(RSVP) - Ext. 220

Friendly staff who tries to be as helpful as possible with the limited resources theyre provided with.

Mr.Roger Gaston is such a helpful individual.Very patient and compassionate.I appreciated his help so much

Nice people to deal with. Received info i requested

Excellent help. Very nice people.

Staff was very nice and helpful.. parking is a problem

They are sending me to the wrong person over the phone I keep askkas for a certain person and they keep sending me to another person who isnt who I asked for.

Extremely hard to find parking. Plan on waiting even with an appointment

They are good people to help y with yr bills

Very helpful in getting what you need and prompted

Dont forget heating season is coming upon us. Schedule your appointment soon.

They are very friendly and helpful with energy assistance applications

Staff are very friendly and helpful.

Very helpful staff. Roger is the bomb!

There a big help Johann is great

Great service

You wait forever and it seems like they forget your even there

I freakin hate this place

Long wait times for no reason at the top floor

I Have Been Calling For A Week & A Half. The Receptionist Answers The Phone & Then Proceeds To Hang Up On Me W/O Saying A Word!

Very helpful, caring, and sweet.

Fast, effecient and friendly.

Amy was awesome

They really can help you.

Great people

Good People Friendly

No parking, no signs on building.

Great

I work here 💟

They are there to help people in need of available programs!!

It is a NEW OPPORTUNITY

Good patience understanding

Great place for New opportunities

Very friendly

Helpful place

Helpfully and excellent

Its the best

Staff is friendly and service professional...

Very cold

Good help

Got my taxes done

Cool

Nice

There to service the community

VG

😎🙂

When you need to fill out a document or need someone who can help or guide you, visit New Opportunities, here they can guide you and direct you to where you should go to help you, visit them as soon as possible, and dont forget let me know how it went or how I can help you, have a nice day.

All spectacular

They offer help with the payment of electricity to those who qualify they have to call and make an appointment. They must carry the personal documents of all family members including proof of income.

They told me there are no funds, its very unfortunate

They treated me very well

Very kind

Aid exists and the attentions of its staff are highly trained

They treated me very well ....

Because they serve people well.

Well