Unprofessional and waste of my time and money. Cancelled on me with less than 30 minutes notice over half of the time, but as the client you have to give 24 hours notice or you will get charged. Very stringent on not going over the 45 minutes and will not make up time loss if the counselor is late. The counselor also used my therapy time to handle billing and scheduling issues because the office management is so unprofessional. Finally, my therapist, Jen, just did not seem to care... She would assign homework, such as, Make a list of all your anxieties and rank them, I did the assignment but she didnt discuss it with me and was uninterested in what I had to say about it. Overall my experience was polite but very dismissive and unprofessional.

I went in November of 2019, wasnt asked to pay co-pay, never received a bill or invoice, but was turned into collections for $35 a year later. No one ever answers the phone at the office or returns calls when I attempt to settle this. I would avoid using their services.

Horrible billing department. I saw a clinician for 3 sessions. Before I booked, I was told there would not be any copay according to my insurance. A year later, I got a letter from the collection agency for copays plus collection fee. I called balanced and explained the situation. I was told that the lady who told me about no copays no longer worked there and I was responsible for the copays. I asked if they could drop the collection case against me and I would pay the balance now. She said no. I said” you are in a business in helping people and I can pay right now” she still said no. To me, they prey on the vulnerable people at their worst moment in their lives. They tell you what you want to hear before booking. As soon as you sign on the dotted line, they bill you for whatever they want. It’s totally insurance fraud!!!

I have been working with Therapist Christina Showalter for about 10 months now. She is by far the best counselor I have ever had. She is very compassionate and professional a perfect balance. She remembers the bits and pieces of your life from each appointment, much more than I have experienced from other therapists. Christina is a very active listener who helps me explore and discover the answers to my problems. Appointments are very easy to schedule and can be done online. I really believe that the secret to the success of Christinas practice is that it is based on her genuine concern for her clients. I would not hesitate to recommend her to anyone. I feel blessed to have her in my life!

My daughter was going there. We took her ( special needs ) for an appointment she had with Svetlana . We waited for 35 minutes and finally was told she was not going to be there ! No explanation, no apologies; nothing, except for a bill for $ 90 copay . Very unprofessional and not recommended.

I found Jenny about a year after a major health scare. I had been dealing with major emotions that I couldnt identify, which included anxiety and PTSD. Since working with Jenny diligently, doing both talk therapy and EMDR, the emotions attached to my incident and the effects afterwards have diminished significantly. She is caring & willing to push towards the end goal, but will listen if you say its too fast and reroute the plan. I 100% recommend Jenny to anyone that is in the market for a therapist.

As recovering from any traumatic auto mobile accident is a challenge... I feel relaxed and calm Im grateful to have this right in town. Jenny is awesome.

Without Balanced, Jenny specifically, I am not sure how my children and I would have survived. I can not thank Balanced enough for all the help given to my children and myself. We survived a very violent and abusive home situation and have undergone extensive counseling. Jenny helped us flee that situation. Leaving an abuser is hard. Starting over is hard. And Balanced helped us get back on our feet. When life was falling apart, Jenny helped put it back together. Now, she is helping us rebuild a stronger foundation.