My experience with Kim at Porcelanosa has been beyond exceptional. I have been working with her for the past few months to choose materials for a major remodel of our house. Kim has been an incredible design consultant with a keen eye for detail. She is very patient, prompt in answering questions and open and supportive to discuss design options and ideas.I chose to go with Porcelanosa because of the exceptional customer service provided by Kim to meet our design needs!

I walked in the store on Monday at 2:00 pm. No one was at the showroom except two employees. I went in and no one greeted or acknowledged me. The two employees just stared at their computers and ignored me. Even if they are in the middle of something work related, a polite acknowledgement would have been nice. I browsed around and asked some questions at one lady and she gave me a quick response and was rude. I have plans of remodeling three bathrooms at my house and would like to get some ideas on tiles. But no one seemed interested or eager to talk to me. They probably didn’t want my business. I do NOT recommend this company at all. If you are looking for service, don’t bother coming here. Not worth it! Go somewhere else where they treat and appreciate their customers with top notch service! They are off my list!

Wonderful selection, but sterile environment. Maybe 8 employees on staff, yet no attempt to even acknowledge our existence. Odd!

Kim, at Porcelanosa-Walnut Creek Store- has been wonderful.Very helpful and patient while helping me choose my tile.Had a problems with a few tiles that got damaged during shipment and Kim promptly replaced them. Very satisfied with their service.