I personally love Comcast. They are the only provider I would consider for cable. Their bundle is great. Their home security is better than all the others.

I have no real complaints about the service center specifically. It would have been nice if there were more people behind the counter as the line took a while but it is understandable as Im sure they also have very quiet times as well. My service at hone is still full of issues but this location was fine.

I had to exchange my equipment for up graded equipment it took less than 6 minutes the Comcast service center had outstanding customer service.

Comcast is the worst company Ive ever dealt with. I returned my equipment here, was provided a slip of proof for return and told that I wont be charged an early disconnect fee. A few weeks later I get a bill for nearly $700, which encompassed both early disconnection fees and equipment fees. BE SURE TO SAVE YOUR RETURN SLIPS!!! It took a month and they removed the early disconnect fee, but didnt mark it on the next bill that arrived for over $350 so not sure what the bill was because it was not explained. When I called, they had noted on my account that the equipment wasnt returned. What a disconnected company that they put you on hold for excess of 20 minutes to deal with this when it shouldve been a non-issue from get go. Dont use Comcast if you can avoid it. My security system I had with them never worked either, not worth the trouble in my opinion. Was on hold for 20 minutes while they resolved the issue and stated they would send me a new bill. I explained to him that it should be a zero balance and he said oh yes, it will be a bill showing its all closed out. Im sure Ill get another bill next month and Ill be stuck on the phone again for 20 minutes dealing with this company. Go with DirecTV if you have to, theyre much better.

THEY LIE ABOUT ABSOLUTELY EVERYTHING. Terrible consumer service. Every time you call, there is a different answer. The only good thing I can say about this company is that their remote looks nice and the layout is nice. EVERYTHING else sucks about this company. It takes a lot for me to leave reviews but this company deserved it. Absolute trash. One example I will take the time to write is my husband and I finally gave up with Comcast, have been calling with problems since day one, they put him on hold for 10 minutes and transferred him to voicemail since it was after their closing time. I work in customer service so I know how hard it can be sometimes but to do this to someone, unbelievable. We all want to go home from work, especially on a Friday, but you dont leave people hanging.

Returned Comcast internet and tv boxes. Quick and painless.

Great service. The customer service representative took time with each person to ensure their questions were addressed.

The staff were friendly enough. They were very familiar with Comcast services, but were able to take care of my reason for going there.

Believe it or not, when I visit the service center I always get speedy, fantastic, and friendly service.

I order xfiniti internet and I don’t have that cables inside the my house when I wen at the store in Waldorf MD they said previous owner the my house have Comcast before but inside my house it’s not cable for conectThey send a technical person to do the installation but when he’s camen he’s said it’s not he’s job that I have to do by my self he’s rude with me talking very badly to me,Later in they sistem writing different history to make me look bad he is a black guy very racist person I am an Hispanic American.I call to costomer service to filling a complaint ready they can have this can of person for going to talk with clients to only be rude crazy he’s looking like was a drinking or used other things.

The staff here is AMAZING always warm and friendly. They take the time to actually listen to what your problems and concerns are. It is very sad they are so limited as to what they can actually do for you, but that is really beyond the workers control. The problem here is not the workers well not workers in office lets put it that way. Service Techs very different story.

We need LOCAL contact phone numbers to call & LOCAL people to talk to - not talking to clueless people in the PHILIPPINES!!!. The tech gave us OLD (temporary) equipment because he ran out of what we were suppose to get! We were charged for a room that had no connection ... And the list goes on!

They have always been efficient and nice to me. Dont blame the staff here because you are having a dispute or problems with corporate.

I called to set up a transfer of service from an existing address to my new address and that went with no problems. I had an appointment for December 6th from 8-10 and no one called or showed. Not only did I take off from work but I also called around a little close to 9 in the morning. I spoke with a gentleman because I thought that I had an appointment from 1-3, but I had my December 11th date mixed up with today’s. The gentleman informed me this morning that they did not have any earlier appointments and I just kept this one. After waiting in my house all day I called the customer service center to check to see where the tech was and was informed after being on the phone from2:30 until a little close to 4 that the service department had canceled my appointment for today. No one informed me on why they cancelled my appointment and I then kept getting an apology and that they understand. Yes I am understand that it was not their faults but nothing was done except extend things to December 11, the date in which my security system is supposed to be installed! VERIZON???? #Switch!!!

Good customer service. Two very pleasant lady employees do their best every day.

The young woman who helped me on the day of my visit was very friendly and patient. I was in and out fairly quickly.

The sales reps get you in and out. There is a cash kiosk if you need it. The only thing that I did not like was that they had the heat on in the middle of the summer time because they said that its cold in the store. You shouldnt burn up your customers because you are cold.

The people was very friendly with smile, I was waited on fast within 5 minutes.

Very curtious, but a little long wait today not always like that.

Quick in and out to get what you need.

I have never had such horrible customer support in my life. I am trying to get a second line actived. It is going on week 3 a day still not working properly. I keep getting different answers each time I call as to what the issue is and that it is resolved. Not a happy customer

1. Dont except free 30 day trial service, they will charge you as long as you keep some type of service under Comcast. The only way you get your money back if you cancel the service for 90 days. If you dont cancel the service you will be charge everyday that you used the trial service on your bill as well as the new service. Dont listen to the customer representatives, they will lie to keep you stringing along.2. Customer service sucks, their response is didnt you read the service agreement, before you signed it.3. Customer service service claim to not have corporates number. They only have a website or an address.4. Comcast charge you for services that your equipment cannot provide. They offer 200 worth of data, but the equipment they provide you can only support 100, so there is no way you can get what they advertise.5. Comcast nickel and dime you for services that stinks. Sometime you are charged for services you dont have. Example and extra lines, and a telephone line for 6 years.6. Your initial contract is for 12 month afterward the fee start accumulating starting at $20 and up.7. The bundle High def XF is $176.49 and the one on tv stated only $79.00 and when you want speed increase charges go up $18.00 more.8. Comcast out sources its help line to some non English speaking places, and they get mad because you cannot understand them.9. For six years you watch your internet go in and out, and you put a service call in and get charged for a person to come in that doesnt fix the problems.

Its nice to have Comcast so close, I can walk there on a nice day. However; they should stay open a little later for those who work can do some business.

I was there because we switched service providers. I never had any issue with Comcast other than what I was paying. The customer service rep was very friendly and we were in and out in no time.

Memorial Day, says theyre open from 12-6. Theyre CLOSED! Customers are pulling in and out of the parking lot mad. Thanks for wasting my time and gas! Calling them is useless... Terrible customer service!

Doesnt get much worse than comcast! Great prices for an awful service. Internet is constantly dropping. Will not be using them again!

They had more than one person at the desk which is rare. So hopefully this continues

HATE this company. I have had them forever and they get worse all the time. and calling them is ridiculous as you end up talking to people in other countries who DONT understand what you are saying. Wish there were a much better company in the Southern Maryland area to provide better service.

Very expeditious service.

Turning in my cable box as I was moving. Staff could have some smiles. But quick and efficient.

Very RUDE and inconsiderate! Not to mention, SLOW (like molasses going uphill in January) - its THAT SLOW

Reps were really cool this time. Never the same ppl that works there though.

Where do I start with Comcast in Maryland? Their crappy phone support; you never get what you called for most calls end with yelling. Their “packages” and “guaranteed prices” might last for a month. I changed my package Jan 2014 and within a month my bill changed and was informed I had (past tense) a package and the deal expired…it was a 1 year package that expired after one month. Customer service could do nothing to fix it and I am again stuck paying the higher price and not my guaranteed price. This is the second time, back to back, since summer 2013 this has happened. Their deals expire after a few months and your bill skyrockets. I have made adjustments to my account every 3 months for the last 3 years to keep my bill under $100 and every month they weasel in a fee or increase to keep the bill at $150 or more. 2012 we dropped everything to the minimum and Comcast screwed u s over by repeatedly dropping all of our equipment out of inventory so every day for 3 weeks we had to call because the TV or the internet wasn’t working. We paid $85 for new instillation only to have the installation completely botched. They ran the cable to the house but didn’t install a box so water got into the connection and degraded our signal; $40 to install a box on the house, won’t give us a refund because the repair guy coded the work as “customer education”. How so when I wasn’t home? The install guy installed a 1 to 4 splitter in the house at the cable modem; I called at least 3 times because my internet was really slow. They came out, said we wouldn’t be charged a service fee because this was part of the “Comcast Customer Guarantee”. Repair guy said here’s the problem 1 to 4 splitters aren’t regulation only 1 to 2 splitters, so we paid to have the wrong stuff installed. Comcast then charged another $40 for something we already paid for and was supposed to be covered under their guarantee but because the repair guy coded the ticket as “customer education”. Seeing a pattern? After 3 weeks of malfunctioning equipment Comcast said they will send someone out and replace the equipment because any trouble with the network or their equipment was covered under the “Comcast Customer Guarantee”. Guy came out did the same thing we did each time to reset the box, left, and the box went out again. Didn’t replace any equipment but Comcast then charges us $40 service fee and won’t refund it because it was “customer education”. I was then told that the “Comcast Customer Guarantee” only applies to their premium inside wire protection plan and that is an additional fee.

This has to be the worlds most terrible company. I cant wait until they are obsolete. We have been trying to get Internet and cable service for over a month to no avail. No one ever knows whats going on when you call them, you have to start over each time and each time they say we will put a ticket in and someone will call you tomorrow and then nobody calls. I have never had to work so hard to give a business my money. At this point I plan to up my cell phone data plan until fios gets here, as theyve already started digging. Its 2017 and Id rather be without Internet than give these people my money, thats really saying something.

Just went to the customer svc center in Waldorf very professional and helpful service package looks great, Im doing my own setup though wish me luck

Horrible company. Lied to me about how much their specials cost. Lied to me about what needed to be done in order to have them. Told me to go to the store to pick up my stuff, so i drove 3 hrs and come to find out they shipped it to my house and then i had to pay extra for someone to uncap my line that they never told me about that had to be done. i will NEVER EVER RECOMMEND ANYONE TO THEM. THEY ARE LIARS

Used at your own risk...

People were nice. Quick service

I got tired of the bad service and the raising rates. I had to go with another service company

I would like to give them a terrible rateing.Because when my service did not work for a short period of time I had a hard time trying to get a credit for that period of time that my service was not available. But they want to bill me and they want my Money!!!!!

I never had issues with this office. Service reps are always polite, friendly. I think issues are on a case by case problem .

Easy to use payment kiosk, smaller lines a d faster service

TYPING IN CAPS BECAUSE THIS IS HOW YOU WILL TALK TO COMCAST IF YOU GET THEIR CRAPPY FOR LACK OF WORDS I WONT USE SERVICE.1 THEIR OVER PRICED2 THEIRS BILLIONS OF COMMERCIALS ON EVERY CHANNEL, SO TRYING TO WATCH A SHOW OR MOVIE IS IMPOSSIBLE. SO WHY DO YOU HAVE TO PAY TO WATCH TV WHEN THERES ALL THESE COMMERCIALS.3 NO OFFENSE BUT I DONT SPEAK ANY OTHER LANGUAGE BUT ENGLISH SO I DONT WANT THE AFRICA, SPANISH, PORTUGESE, AND ARAB CHANNELS TO NAME A FEW AND I PAY FOR THAT. ITS PART OF THE PACKAGES THEY OFFER.4 SO WHY DO YOU HAVE TO PAY FOR CHANNELS YOU NEVER EVER WILL WATCH.5 THE SUPERVISORS AND COMCAST REPRESENTAIVES ARE WOW THEIR CRAP.6 THEIR CONNECTION SERVICE FOR CABLE AND INTERNET SUCK. YOUR CABLE WILL FREEZE OR TURN OFF IN THE MIDDLE IF THE MOVIE OR SHOW YOUR WATCHING. ONLY FOR THE REP. TO SAY I WILL HELP AND REFRESH YOUR SIGNAL, NOPE DOESNT HELP SO THEN THEY TELL YOU TO CALL BACK AND MAKE AN APPOINTMENT, INSTEAD OF SAYING LETS SCHEDULE YOU AN APPOINTMENT SINCE YOUR ALREADY TALKING TO SOMEONE.7 YOU HAVE TO SCREAM AND YELL AT EVERYONE YOU TALK EVERYTIME YOU CALL COMCAST.8 SOMETIMES THE REPS WILL NOT AND REFUSE TO ALLOW YOU YOUR RIGHT TO TALK TO A SUPERVISOR.9 YOU HAVE TO GO THROUGH A CONSTANT ROBOT PRERECORDED CRAP BEFORE YOU TALK TO ANY ONE.10 THEY HAVE SEVERAL FEES THAT YOU WONT NOTICE INTILL YOU LOOK AT YOUR BILL AND CALL ABOUT THEM ONLY TO FIND OUT THAT THE REP DOESNT KNOW BUT THEY KNOW THEY HAVE TO CHARGE YOU THE FEES THEY HAVE NO CLUE ABOUT11 I RATHER GO WITHOUT HAVING TO AND CABLE THEN HAVING COMCAST.

This has been the worst service ever!!! The customer service is slow and you are on hold for at least 45mis to 1 hr. they transfer you from one person to another11 They refuse to send a techto fix a problem whis was their problem.They have suspended service and todate they keep saying that money is being is owed! That is a company that should be DUMPED it Sucks!!!!

Quick and easy service center, I love it.

Over priced internet services go in and out

They are RIP offs an takes advantage of the elderly

Long wait but the providers are very helpful

Comcast has terrible Customer Service while on the phone Customer Rep switched me to 4 different agents and keep me on hold for over 45 minutes I will never use them again. I dont recommend that anyone use Comcast they stink.

Very expensive and the service is iffy.

Upgraded me for free and very friendly thank you all.

Great customer service.

When i first got came yo this place i originally thought what crappy service and how ride they were just trying to not do work but when i went in today they helped me check out and i was very pleased.

Super friendly staff

Very poor service, needed technical support on a Sunday and kept getting a recording that I could not be helped at that time and to call back, wasnt even given option for tech support.

In and out great customer service

Nice layout good customer service

The worse ever and the package deal sucks. They over price with poor quality equipment. Smh I returned all my cable boxes and the new ones I got are just as bad.

I did not.get my credit yet when the internet was not working I have to call to see why I did not get.

I never have had any problems with the personnel here, I just always have problems with the personnel on the phone, or Internet. And of course the high price of the products.

Great customer service!

The Service Center need three workers, especially towards the end of the day.

The biggest problem is all the commercials even on Demand they are so long I forget what Im watching or fall asleep, I pay $200.00 a month for this. Its just wrong.

Horrible customer service...wait time for a tech 4+ days.. Going back to Verizon.

Quick, helpful, knowledgeable staff members

Worse customer service ever! What is the point of having a appointment time if the technician is not going to abide by it. How about contacting the customer to inform technician is running late.

Just ok

Suspended my service. Still charged for an unactivated account the full amount.

Sending back packages

Friendly staff.

Friendly staff bad quote

Worst company ever

Staff are nice

Plain ripoff, thieves .

Prices are To HIGH

Absolutely hate this company!!!!!!

Won