Customer Service is terrible believe me! Any bad comment is exact.Customer service is still horrible, towed my car for the second time, not displaying a parking permit, ok cool why arent they following the law???? I am suppose to be able to retrieve the vehicle 24/7 by law called them 4:34 am and I still have no access to my vehicle and it is 8 am and I need to work. $280 and this is the service I get smh! I have lots of patience, I know you reading this, you on the clock.

Ridiculously unprofessional! Staff is extremely rude and disrespectful. Was denied access when asked to speak with the owner. I would not recommend anyone to come here for any services. They are liars and thieves, with no regard for the customer whatsoever. Its a shame I have to go to court to settle what shouldve been a simple business matter.

STAY AWAY!!! These people are the biggest snakes in the grass .pray on people in bad situations to make money.CROOKS!!! Will only deal in cash.very disrespectful and Unprofessional people.if you really need help DO NOT CALL

I have used Big Bens Towing on several occasions and each time the staff have been so respectful, on time, and professional. Big Bens Towing have transported several of my vehicles when I have been stranded both day and night instances, no job have been too small or too big. There are several tow companies around the Charles County area but if you want that professional and touch and want to be treated with respect and know your vehicle will be handled with the utmost care, ALWAYS use Big Ben’s Towing!!!!!!

Very unprofessional. Would not recommend to anyone. Towing cars where no parking signs are not visible. Over charging.No customer service. Simply read the reviews. And no... to the owner, this is not a fake account. I will be contacting bb and filing a civil case you are the reason people do not trust towe companies.

I would like to apologize to the company for my daughter for being so rude to you guys, it was her own fault for being parked where she shouldnt have been parked, and all because she listen to the wrong people and end up with her vehicle being impounded, I also wanted to thank you guys for able to take a Credit Card, I know you guys were only doing your job and protecting your communities. I do give it to your drivers for not cussing her back, because if it was me it would be a different story. Your Drivers are very professional and you should be proud.Again Im sorry for the way my daughter acted towards your drivers.

Big Ben Towing was my towing company I used for years. They are very kind and professional. What I would tell my community is to please place your parking sticker up. No one want to see people get towed. Now whats bothersome is the fact they would put the sticker up and if and when they hey towed they are mad and want to be ruined. The tow company is only doing a job people. I dont see you forgetting to put money in the parking meter. Dont mistreat people and blame them for not taking it... Would you. Im just saying. Be careful slander is real

Big Ben and son went above and beyond to help me pull a Gator out of a remote location. The gator was stuck in mud in an area with 0 access for large vehicle. Ben brought his tractor and 4 wheeler and made a way to get the vehicle out of the woods. This was a tough job that took several hours to complete but they did not give up and I was able to recover my vehicle. 5 STARS

The negative reviews may be true. Called to give benefit of the doubt. The guy act like he didnt want to answer the phone. If you are a business state the business name in a clear voice not like I just woke you up. Then he answers my question about the cost for call $75 and $5 per mile. I verify then thank him and hang up. No more than a minute later after thinking yeah let me use this company. I call back and the phone clicks Im thinking to myself someone is about to say something. I listen for a little bit no Big Ben towing how may I help you Even a Big Bens how can I help you nothing! These jokers didnt say a word and just HUNG UP THE PHONE!USE AT YOUR OWN RISK!They have the nerve to say people are putting fake reviews out there. I dont know about that but one thing I do know is busines. Apparently you dont have any customer service skills. I wouldnt trust you with my vehicle just from the phone exchange and if my insurance uses you Im reporting to them to remove you from their listing as well. What a shame for you to try to respond to bad reviews and its apparent there may be some truth to them. You actually get a NO STARS!! If you dont feel like working then dont advertise.FROM A REAL CUSTOMER WHO NEEDED WHAT YOU OFFERED!

Tried to work out some kind of resolution prior to filing a civil case against them but as most have mentioned, customer service isnt their strong point. Not Fake News and my account is active. See you in court.

If I could give this so called business no stars I would. Our vehicle was wrongfully towed, when I called in the morning to have my car returned the woman I spoke with was very rude. When my husband picked up his vehicle they informed him they had to charge him that price but Maryland State law there is a charge cap for towing not a set price. Also we called to ask how much they charge for a vehicle that was towed and storage fee and it was less than what was charged to us. If you read any of these reviews it’s honestly so sad to see that business instead of trying to get to the root of the problem they are stating that the reviews are from fake accounts or they are arguing with the customer. It’s really sad that this is where we are in the world now that professionalism is no longer with businesses. I wish you the best of luck but I would never suggest you to anyone nor would I ever use your business.XoXo Madison

Service was prompt and professional. Price was reasonable. They worked with my schedule, as I had to drop my kids off before meeting them. They also gave me a call to let me know they were there.

I bought a Ford Focus 2005, very professional sale. Shown proof of Maryland inspection being passed, included tags in asking price . Told me if I had any issues other then transmission or engine to come back and they would fix it . Sure enough lived off to their word . I will definitely be coming back .

Worst company ever.. Not worth the one star rating just to write this review.. I was charged ~$14 a mile~ by these guys.. Had to pay cash.. They dont do credit cards.. And no paper work either, you dont get a receipt for payment made for your records. So if you dont want to get rooked, stay away from these guys..Update: not a fake Google account, have the ATM receipt to prove what I was charged. You can report my claim all you want. Its accurate and my review of your company will stand. Im a firm believer in karma, and one day youre going to rook the wrong person.

RESPONSE TO OWNERS REPLY:You never tried to do anything about the damage to my car caused by your wreckless towing. I can show you the pictures of the broken fog light and under the front fender on the same side that has drag marks on it, which was clearly caused by the tow. Not once have you asked to see the pictures or offer a resolution. Poor business practices, no customer service, just all around unprofessional. You will reap what you sow, believe that.ORIGINAL REVIEW:If I could give zero stars I would. This business is highly unprofessional. My car, a brand new car was damaged in their possession. A guy side swiped my car in their lot and my fog light on the side he side swiped is perfectly fine, however, my fog light on the opposite side is cracked, which clearly happened when they towed my car. Instead of the woman, I guess her name is Ann trying to assist me in coming to a resolution, she keeps telling me to call back, yelling and screaming at me and hanging up on me. Now, when I call back, she isnt answering and I have left voicemails. I dont know what type of business this is, but they have been known for being shady, they need to be put out of business because this makes absolutely no sense. How is it that a company can tow your car, damage it and blame it on everyone else, but themselves on top of the highway robbery that they charge for towing. She had the nerve to insult me by saying maybe I dont remember what happened as if I was drunk. Mind you lady, I didnt have a single drink. Had you left my car where it was, which was in a parking space, no where near a towing sign, then none of this wouldve happened in the first place. You gladly took my car and charged $300 to give it back. You would think that you would take responsibility for your actions. How is it that my car was side swiped on the left, but my right fog light is cracked. The guys insurance company is taken care of the left side that he damaged, which doesnt have a cracked fog light, by the way. She talking about lady I dont know what youre trying to do?! Im trying to get my brand new car that was spotless before your company touched it fix, thats what Im trying to do and instead of you listening and trying to help, youre throwing insults. I will be reporting this business to the BBB. This makes absolutely no sense whatsoever!

Love this company and all their staff. Every time I need them no matter what it’s for they are there. Come and take care of business. Very professional.

Great people. Comes quick. Reasonable price. Helps with everything

The best to me and my Friends when we need our car towed. Thank you.

Full of bull

****DONT USE THEM**** I wouldnt have giving them one star if i didnt have to in order to write this review. I called them and they agreed to come tow my car and said they would be the there in 20 min. Im sitting in a parking lot for 3 hrs, kids and all, i called multiple times to see when i could expect them. Sometimes they would answer and other times they wouldnt. Eventually they took my number and said they would call when a truck was on the way. After i hit the 3.5hr mark i called a different tow company and had them tow my car. Needless to say they never called me back and never sent a truck to tow me. So if i hadnt called another company i would probably still be sitting in that same parking lot today waiting on them. Very unprofessional. Also the other company that came said that Big Bens is known for doing this to people. Why? Im not sure. ****DONT USE THEM****

Limited availability

If I could give this company negative 7 stars I would. They tried to steal my car by hiding in the parking lot. P.o.s. let it get towed before these a holes touch it.

Not the worst, but they showed up without either a row truck or even a spare tire. All they did was help me get the tire off, which i could have done myself

This company is horrible towed my car for illegally blocking my own drive way, horrible representation on the phone when trying to fix the problem....

No stars is what they deserve but its not an option. This company is a bunch of crooks.

My car was towed from a area that had no signs posted. Drivers were rude and racists when trying to pick up the car. This business asked for cash or a credit card with a 10%fee to push you towards paying cash so it can be under the table and skimp on taxes. Horrible experience and they need to be investigated.

Negative!!! Zero stars! Service is over priced and workers are so unprofessional. The process of towing they push, and damage your vehicle.

Horrible customer service wouldnt recommend to anyone.

Awsome

I think the negative reviews are for Hard Charger Towing