Excellent service, friendly staff.The other day I clumsily dropped my phone and cracked the screen. I thought I could live with it but as the days passed, the cracks were getting worse and the glad was chipping away. I decided to take my phone to uBreakiFix.I walked in and luckily they had a screen for a Pixel 5. The staff clearly explained my options and warranty. They were able to fix it the same day, within a few hours.Prices are reasonable.I hope I never have to go back, because I dont want to break my screen again. But should it happen, I wont hesitate to bring it to uBreakiFix.

Great customer service and quick to acknowledge you. Theyre willing to assist you through the whole process! Great job!

I accidentally broke the screen on my new iPhone 12 Pro. I’ve never broken a phone before so this was my first time trying to get something fixed. The staff was very attentive and seemed knowledgeable, they were also very kind. They were able to quickly diagnose how to fix it and then give me a timeframe to come back to the store when it would be repaired. My phone looks good as new and works like a charm. The only reason I gave 4 stars instead of 5 is because the repair was very expensive but that was because my phone was so new and an apple product. When I was there they quoted another customer a repair on a laptop, which seemed like a good deal. If you need something electronic repaired this seems like a well run business.

Great customer service, they sat down with me and answered all of my questions! Shawn and Ivy were amazing! Fixed my iPhone 11 and I’ll be back to become a Home Plus Member because my family has so many electronic devices! 5 stars

Amazing service! Fast, friendly and professional! Ivy was so helpful and explained the entire process to me. I had my phone repaired and I was in my way in about 90 minutes. Highly recommend!

Great customer service from Ivy at intake with a clear understanding of repair time and cost. Return for the repair was painless. The phone works just like new after a fully damaged screen. Great shop!

Ivy was amazing! I was having a hard time completing my insurance claim and she was very helpful Im resolving my issue. My Note 20 Ultra is like new! Highly recommend!

Super friendly & professional. Took my 15 yr old daughters phone in for repair (that she got from her older sister who destroyed the screen & bought a new phone) Fair price, great work, looks brand new & very quick service! I was expecting a few days for the repair and it only took them a few hours! Highly recommend for screen repair.

Customer service was wondering here. And I recommend this for anyone

Hi. I have been using this location for over 3 years. The staff are so knowledgeable about the products and procedures. I also was the 1st at this store to become a AsurionHome Plus member which is a service that works very well. Blessings

I was extremely happy to come in and find that all the needed parts for my repair were I stock. They were able to service my device in one day. The technician was even able to answer questions about another device I also need service. All around great experience. Friendly staff!

This place is amazing. Ivy and Cody were so incredibly patient with me (thats saying something). They are very knowledgeable and eager to help. I would absolutely recommend to anyone!

I came in for my iPhone to be fixed and got the best experience. Ivy took care of me very well and gave the grandest experience. Look no further, they always get it right.

No appointment. Went in, my claim for a screen replacement was active so they immediately got started on the repair. It took slightly longer than anticipated but still very reasonable. Their location makes the wait worth it. Lots of shopping. Take another phone so they can contact you or youll just have to guess and check back every hour or so. Total time for me was 2 hours.

Couldnt have been more pleased with their service. Very speedy and 10-20 dollars less than other places around Raleigh. The young lady working the front was as kind as could be, she helped me figure out exactly what I needed and explained everything to me. Highly recommend for any hardware is issues you may have.If I could give 6 stars I would

They were so nice and patient, also fast they were a whole lot faster than I expected love this place, if I ever crack my phone again I know who I will be going to see

Please check out uBreakfix they will take care your every need.

I had my iPad screen replaced in faster time than was quoted, less than a week. The staff is very knowledgeable and helpful. I even enrolled in their monthly service plan that will cover all the electronics in my home if they break or get viruses, previously purchased and anything we buy in the future.

Very kind staff!! Super easy and quick process. Such a better alternative than replacing our son’s entire phone.

My boyfriend brought his iPhone XR in and it was ghost touching. They fixed the ghost touching but then the iPhone charging port was damaged after they gave me the phone back. So we they gave a wireless charging, were the phone has to lay on the charging pad.Then they still charge $200 plus even though they damaged it and not trying to take responsibility for it. So they fixed it but then damaged it. I do not recommend this place!

Very professional, friendly, and responsive staff. In addition to the staff’s outstanding customer service, their store is impeccably clean. Do not hesitate to patronize this business.

Ivy is unbelievably organized and customer friendly. I got their right before they opened and she had my phone fixed and out the door in minutes. Customer is King at this location.

They are awesome & so friendly!!! I cracked my phone screen yesterday and it was really bad. I couldn’t use the keyboard & I have the iPhone 11 Pro Max & with my insurance I was able to get a new screen & Ubreakifix came to my rescue!!! I am highly pleased with their services, Ivy was very professional & extremely nice!!! I definitely recommend this place if you have any problems with your phones!!! Go there, they will take care of you & they fixed my phone the same day within 2 hours🙌🏽🙌🏽

Fixed my phone glass quick and for a great price with real Samsung replacement parts.

I visited the Wake Forest location after absolutely smashing my Galaxy S10+.The crew at this location were top notch!I was able to show up at opening (10am) and drop off my phone quickly, with people who really cared about their job and their customers.Under 3 hours later, I was reunited with my phone, good as new!I absolutely recommend this location, and will happily return if the need arises.

We have visited the UBreakiFix store in Wake Forest several times, and have always had a good experience. They clearly explain the problem, the resolution, and cost and amount of time for completion of the repair. I am very happy that we have a good, reliable store like this in Wake Forest.

Great crew at this store. We had a questionable issue upon getting my phone back after glass was replaced. They decided to give me, the customer, the benefit of the doubt. They accepted responsibility for it and corrected the issue. It could have justifiably gone either way. Highly recommended.

The guys were very friendly and knowledgeable. Their prices are fantastic too. Highly recommend them!

You cannot get any better customer service!!! The staff is Very professional and was able to answer all my questions without hesitation. I will continue to get all Of my repairs done here. Please ask about the Asurion Insurance that offers fast and affordable repairs or replacement!

Ivy is so nice and helpful! The guy before me said the same thing! I’ll be back and tell everyone about them!

Awesome service. Fixed my broken screen in less than 2 hours. Not cheap but less expensive than a new phone. Customer service is top notch.

Spent $330 to get my screen repaired and after waiting 2 hours. I did not even have the new screen on my phone for 2 hours and it was already messing up. upon bringing it back in I was told I would have to wait even longer so they could fix the repair when we all know it does not take nearly this long. Will not be returning, especially if you are going to charge $300+ for something that does not even properly work. Should have been right the first time.

I had a broken IPad Screen in which I just wanted a cover, and they put it on within minutes. They have always been so fast and courteous, with great attention to detail. Highly recommend them!

Ivy is the best! They always do my repairs and put a quality screen protector on for me. Check em out!

Amazing customer service!! Ivy and Matt took great care of me and my iPhone 11.

Customer service at the Wake Forest location is great!!! Ivy took her time and made sure my computer was working properly before I left the store. I would recommend this place to anyone who need computer repair....

What should have been a disastrous situation was made positive by UBreakIFix. My daughter dropped my phone on a Saturday, thinking that I would be up a creek without a paddle until at least Monday, I called and was told to come right in and they would have my phone repaired in a few hours. I was so relieved! Not only did they exceed my expectations, they offered a discount to get on a preventative plan and my phone was actually ready and in perfect condition in about an hour! I would definitely recommend UBreakIFix to any and everyone who needs any phone/tablet/ipad repair! Top notch service! Thank you!

Excellent customer service. They were able to get my screen repaired quickly! Phone looks good as new! Staff was very professional and courteous. Highly recommend.

Great service and very knowledgeable. I got my device back faster than the quoted time.

Super friendly and good turn around time!

They are amazing! Signed up for home plus program. Will return whenever needed!

I enjoyed my experience at this location! Customer service was A1. Highly recommend!

Amazing service, very friendly and accommodating. Fixed up my husband’s iPad with no problem. Also put a screen protector on my phone, flawless 😃

They were great, my iPhone 8 battery is brand new and my phone is not dying fast anymore!

Great people...great service...very pleased with the work they did on my phone

The staff was friendly and my phone was repaired in a timely manner. Definitely recommend!

Excellent customer service! The issue with my cell was resolved quickly and professionally, I will recommend to friends and family.

Had my rear facing iPhone camera replaced but now it won’t focus and any slight jarring of the phone disrupts the image. So much as touching the side of the phone is enough to disrupt the camera.

My entire family goes here for iPhone repairs and screen protectors! Check them out! Great customer service!

This is a great local business with fast and friendly service!

I spoke with Sabrina i believe thats the correct spelling of her name,she was great from the beginning until the end I am a business man and know good professional people and she has geat managementskills and I would definitely recommend your place as long as she is around.

Everyone was very friendly and helpful. It overall a good experience

Top notch customer service and they fixed my phone in like 30 minutes

Ivy is amazing! She is always on point. Go to ubreakifix wake forest for your Samsung needs.

Got my Ipad repaired in a couple hours for less than $50! Great customer service with smile, very knowledgeable and professional. So glad I found UBREAKIFIX!!

The staff at this location were very courteous and professional. They really made me feel like my issue was important to them and their desire to fix it seemed like a priority to them. I would highly recommend this site.

After being frustrated with my current laptop not functioning properly I didnt know what to do...it is nearly brand new. So I was referred to UBreakIFix Wake Forest and it was the best decision I could have made. They are so kind, helpful and efficient. My laptop is now back on track and the headache is gone! The staff is awesome and the service is even better!

Just recently had my phone screen replaced by uBreakiFix. The experience went very smoothly. I felt the price was fair and my phone now is working perfectly! The staff was friendly and helpful. Would definitely recommend.

The ladies that took care of me were AMAZING! Super friendly and quick turn around! They are more than helpful with giving you all the information up front and offer great deals for multiple repairs!

Ive went to the same ubreakifix location and theyve done an awesome job on my phone when it was destroyed. After three hours of waiting they gave back my phone even with a new seal on the metal of my Samsung Galaxy S10+!! Their awesome and totally recommend them to anybody if you want quality!!

Amazing customer service and excellent technical skills. I purchased the yearly tech plan because I was so impressed!

Thank you for your awesome customer service! I was referred by another phone repair shop to you all. I called and you all had all the information I needed, part, price and time it would take to complete. Thanks for making this a smooth process. My phone’s back glass was completely shattered and now it looks brand new! Thank you!

Ivy helped me with my Home Plus Claim I would have been lost without her. Thank you Ivy!

Liars....unprofessional and ridiculous prices. Do yourself a favor try Raleigh Phone Repair on Glenwood Ave. They were over 100.00 cheaper on the same phone repair and honored their phone quote.

Best place to get IPhone fixed

Brought in an iPhone XR with a badly damaged screen on a Saturday. The fixed it same day . Phone looks and works like brand new. Thanks for the pleasant customer service and Fast fix.

Ask for Ivy. She was awesome! Gosh my phone fix in timely manner. Recommend to everyone to come in. They will take of you like family!

Great team they did fix my phone under Samsung warranty

5 star customer service and quick!

I have to say, the service was fantastic and thorough, Marion (sp?) at the front desk was courteous and helped me get my screen replaced with ease and speed. thank you so much for all you do and keep up the fantastic customer service!

Did a great job on my iPhone 11! Highly recommend!

Super helpful staff, couple of small hiccups but were fully addressed.

Super nice, knowledgeable, and saved me money with my S20 Plus repair

Great customer service and very professional work. I was absolutely satisfied with my results. The phone was completely shattered on the back and they fixed it and it was done faster than I anticipated. Great work!!! Would definitely recommend them!

Phone works as it should, back to spec. Staff was very friendly and easy to talk to. The only problem i encountered was that I brought my phone in the day before in hopes it would be done early. It was not, so it had to spend the night. My appointment was 2/6/21 at 10am and at 12pm I called to check the status...phone was on techs desk but tech nowhere to be found and receptionist had no clue what the status was on the repair. At 1:30pm I called again, because I had heard nothing since 12pm; this time the phone was finished and ready for pickup.Update: 2/8/21- I noticed the 2 screws near the charge port of the phone were missing, lady at the desk knew I had tried replacing the screen myself and said I brought it in that way. I know I brought the phone in taken apart, but I also brought a little baggie with all the screws I had removed-including the 2 that were missing. They replaced them for me at no charge which was great. Long story short, phones fixed and works great so 5 stars.

Really quick service very friendlyExceeded expectations

Came to them again so they could fix yet another device and they came through. Im now a VIP member and my devices are covered with an extended warranty that they provide. Also, my phone now works 💪. Highly recommend! Shout out to Serena she really went the extra mile to get me up and running!

I broke my phone screen on my note 20 ultra on Sunday and gave them a call Monday morning. They had the screen in stock and had it replaced by the end of the day Monday. Very professional and would definitely come back again.

They were consistent and thorough with keeping me up to date with process of repairing my phone

They repaired my S20 Ultra in under 3 hours! Great customer service!

I needed an iPad (7th gen) screen replacement. I took it to batteries +, but they were going to have to send it away to their vendor to get fixed. I thought that was fine, but once they got through all the prompts on their vendors website, they realized their vendor didn’t have any 7th gen screens in stock. They suggested I go to uBreakiFix.So I called uBreakiFix and they said they have both white and black 7th gen screens in stock, and would have it done in 2 days (they don’t send them away). Took it there at 10:30am on Thursday and asked if I could pay extra to have it back sooner, and they said they could have it by 6pm the next day for $20 extra.I got a text at 9:30am the next day (30 min before they open) letting me know it was fixed!We’ll definitely be back!

Did everything to make sure my iPad was fixed and working properly. We’re true to their time lines on when the parts would be in along with when it would be fixed.Definitely would go back to fix my apple products!

The customer service here is great and personable. They delivered the fix for my phone as promised and at the time that they promised it. My old phone looks so good, I am thinking about going back to it after seeing how good my Google Pixel 2 XL looks after this repair.

Broke the glass and touchscreen on my Galaxy S10+. While it took a few days to order a new screen the repair itself was done in a few hours. The phone looked brand new and worked perfectly. Great customer service.

Ivy was polite and professional in assisting me with my repair. The store was very clean and smelled great. Will definitely come here again.

Great, friendly and knowledgeable staff. Phone was fixed promptly and cheaper than the apple store which is closed at the moment. Highly recommend!!

Ivy was really friendly and helpful! Overall experience was great!

Always get my screens repaired here when my kids crack them. Usually pretty quick, and if you make an appointment, even faster.

My Galaxy S10 had a cracked screen. They got the part in fast and did a TOP KNOTCH job with the repair! I only gave 4 stars because it was soooooo expensive!

Great customer service, love Home + Extended Warranty Program!

My phone looks like new! And they hooked me up with this liquid glass screen protector. Thanks Serena ; )

Have used this location twice in the last year. Excellent straight forward service. They know their stuff and explain aspects of the service with a price breakdown so you can understand it. So glad to have this service conveniently located in Wake Forest.

I went here to get my iPhone 7 screen fixed because it was all cracked up, the customer service here is friendly and professional and their work is awesome. My iPhone 7 looks brand new for a very good reasonable price and it took them about 2hrs which is not bad. I highly recommend this place.

Great service. Have taken 2 phones here and both have been fixed quickly and work great now

Ivy and Serena were terrific.I thought a drop had split my screen from my phone. Serena showed me that it was where my battery had expanded and split my phone. She offered to replace it at reduced cost because of all of the other investments I was making in my phone repair.The phone is now as good as new. Can’t thank them enough!!

Extremely nice and amazing people and superb service!!

Verizon sent me here to get my phone fixed. It was fixed within the hour. Very happy with service and the lady that helped me was super sweet.

The staff I interacted there were attentive, friendly informative and did a great job with our IPad screen repair!

Got my PS4 fixed here recently. It was done within the week. It was a little expensive but my PS4 is fixed so I am happy.

Had a broken iPhone 11 screen, they had us in and out within an hour without an appointment. Staff was very friendly!