Brad, is all that you might want to expect from a computer troubleshooter - knowledgeable, timely, accommodating, fair and reasonable, as well as a good listener and general communicator as it applies to your particular situation. He is passionate about what he can offer to his customer. It became very apparent to me when he was serviced my lap top, that he loves to teach what he knows so that you can feel competent with your own computer programs. My skill set is not within the realm of technology and Brads ability to allow me to feel secure and comfortable with his service was wonderful! I would highly recommend Brad and Computer Troubleshooters, and will pass the word along to others! Thank you Brad. Rae-Lynn Ziegler, Wake Forest