Quick service technician explain service provided to me. Staff very informative.. thank you

Scheduled an online appointment. Selected a date and time that was available. It said it would take about 2.5 hours. Dropped off my car, I was told even though I have an online appointment it will take about 2.5 hours which was fine. So I waited around even walked across to Don Quijote. In about 2.5 hours, I go back to see if my vehicle was done. They tell me no it takes about 4 hours for my oil change and said I should have known. Very disappointed wont go back anytime soon.

This place is solid! The staff is super professional and friendly, and the technicians are honest. I recommend this location to everyone. So many places are all about the money and ripping you off, not these guys. They are all aloha!

I had an appointment at 12, they told me to try and come earlier in the morning because they would be very busy. I dropped my car off at 7 am second car to get here, and now it’s 2pm and they still do not have my car ready. When I came to pick it up they told me I needed new struts and because I had already had it looked at I just wanted a second opinion I asked if my motor mount was okay. She went to the back and told me give them 10 more minutes so they can check that. What have you guys been doing for 5 hours if you need 10 more minutes! I will definitely not be getting my car EVER serviced at any of the Lex Brodie’s again !

Great staff, super service. Made me feel like family. Cant wait to go get my other set of tires from them. Get customer service.

Great experience. Very easily scheduling online, the service advisor explained exactly what they would do, and they got done quicker than expected!

The customer service is phenomenal. All personnel are friendly and helpful. Quick turn around. The front desk is very polite and very professional. Especially the lady that help me her name is Ariel. Great customer service and great smile. I recommend Lex Brodie’s in Waipahu for great service and very reasonable price.

If I could give them 0 I would. They left our keys in our truck. Our truck was stolen off their property and their Insurance didn’t do anything about it. Horrible service… didn’t notify us until 4 days after our truck was stolen… auwē!!!

Very good! even though they were busy, I was still able to have my tire done real quick. I recommend this place 👌 👏.Thank you for the fast service.

QUICK & FAST SERVICE !!!I bought tires for my wifes Durango last year from the Waipahu store. I forgot that when you purchase tires, you get free balance and rotation. I also love the fact they send you a notification when your safety is expiring.

Made an appointment to get my safety inspection and oil change done. Dropped car off at 8am, picked it up at 10. Staff was very friendly and efficient. Mask and social distancing enforced here. Prices were reasonable, def will come back.

Garrison, Lei, and Momi were AMAZING today and so very helpful! We had awesome customer service. We came in right before closing time, which I know is the worst, with a bolt in our tire and it was a really quick repair. They offered excellent service with a smile, even though I’m sure they just wanted to go home. I am just so thankful it was done at all. This is why Lex Brodie’s is our go-to place when we have car troubles. They’re the best. Highly recommend!

Incomplete job. No communication at all. I never leave negative reviews, but I was pretty disappointed with my first experience here especially considering I came here solely on the great google reviews.I made a “drop off” appointment online a couple days in advance. My service light had been on, I needed my oil and back brake light changed. I also requested a quote to have the latch of my trunk fixed, as it has not been able to stay latched for a while. My appointment was scheduled for 10 am with a pick-up time for 2pm. My car was dropped off about 20 minutes before the appointment time. I expected someone to reach out within my scheduled drop-off window in regards to quoting me for my trunk, but nobody ever did..and not just about the quote, but nothing at all. They closed at 6pm which is the same time I got off work so I needed my car picked up before then. It was about 10 after 5 and no one had called me with an update so I called. The person who answered said the only thing that had been completed after over 7 hours was an oil change and asked if I could leave the car over night without any offer of a rental(website states “In many cases, when we may need the vehicle more than 1 full business day, we’ll accommodate the customer with a free car rental for a 24 hour period while we resolve the requested services and repairs.”) but it was not offered, and this was far too short of notice for me to have my car left overnight...in addition to that, the person asked me if I’d be able to pick it up before 5:30....picked up the car, $75 for the oil change and nothing else..not a great first experience

I brought the car in to check out an idling engine problem. I was given a diagnostic test to see what the problem was. They took care of my problem charged me nothing. Professional and Honest. I will always come back here and refer all of my friends here at Lex Brodie Waipahu.

Honest and reliable repair shop. Always get it done sooner than I expected.

EXTREMELY HAPPY! Honesty & customer service at this location. While I did ask for an alignment and balancing on my tires, along with my safety check, they did not do the balancing because they said the tires didnt need it. Most any other mechanic or tire store would have charged me because I would not have known. I was SUPER IMPRESSED with their honesty.Add to this the fact that I dropped the car off w/o an appointment and 2 hrs later, they called saying my car was ready.Not only will I be back, I will also be a regular at this location from now on.Mahalo Lex Brodies!

Great service,Called back with a price before they did the work.unlike Midas

Great encounter...again. Got stem fixed on tire. Just not safe to drive on a slow leak! I will return for services! Thank you! Lex Brodies!

Easy to schedule appointments online and you save $10 when you do! Friendly, efficient service too.

Everyone was courteous and professional, services was fast and everything was fully explained. Thats what all repair centers should do. Keep up the quality customer service.

Called 3 times during open hours and no answer. Unreliable service

Slow service!!! Made an appointment for an oil change a week ago. As soon as I get to the shop I still have to wait????? I waited for over 4 hours just to get an oil change that was already scheduled?? Very frustrating and very unprofessional workers!!!

Awesome service and kind staff. Also gives a straight answer that your looking for. If I could rate them a 1 for bad service and 10 for awesome service itll be 10 for a AWESOME SERVICE!!! So thank you again Lex Brodies in Waipahu for a job well done🤙🏽. And thank you to Kekoa Nobriga at Lex Brodies. You are one cool Braddah🤙🏽🤙🏽🤙🏽🤙🏽

Great services as always. Jordan was great with answering questions with time availability. Leialoha was courteous when answering the phone. Ariel was great with explaining the process for the repair. Great job everyone!!!

Was given first class assistance by Jordan. Was greeted with a smile and Aloha from a nice young lady and was in and out within 30 minutes. GREAT customer service!

Great and high quality service ever time i come here... Leimomi and Arial is always outstanding with service and speed. I would recommend anyone to come here to this specific location anytime any where 💜

Ladies at the Waipahu Lex Brodie’s are the best! Very very helpful and will see that what ever you need they will see that it’s done, the men there are just the same very helpful and will make sure that you are comfortable with what repairs are needed. Way better than Midas! I recommend Lex Brodie’s to everyone, it’s reasonable prices, great service, and very helpful to have you understand what’s being done. Good job Lex Brodie’s!

This place is great! Quick and easy, they repaired my tire in about 30 minutes. Go there if you have tire troubles they will take care of you!! Thanks again Lex Brodie for taking care of me.

Interesting time we had with our truck. Brought it in for AC evaporator and compressor replacement. We got a rental while the vehicle was being worked on. Then we got the call it was ready. What I found was a working AC and whoever had worked on the car did not pay attention to details. They had to remove the dashboard to change the parts. When they put it back, the passenger door grab handle was loose (dangerous if you are trying to get in), dash parts not screwed in, and the driver door gasket was put on backwards. Spent 4 more hours getting them to try to fix all of the loose pieces and door. In the end they decided to order new clips. We came back a week later with the truck and they finally got everything repaired. They have been very nice and helpful. I would definitely recommend them again. Always pay attention to the small details and take pictures before the work.

Great experience! They provided a loaner car and when quoted a price on the phone it was accurate. They kept their word on everything they said. Great place very friendly.

Staff member name Leimomi if I remember was very nice and patient with me as I went to the wrong business. She just directed me to there location in a very simple way and also gave me a senior discount. I appreciate her friendliness and kindness. Thank goodness for the aloha.

Use the online appointment scheduler and drop-off your car to get the best service. When they know you are coming, they try really hard to get it right. My service rep Leimomi worked extra hard to make my Safety Check affordable and still safe. All their people have always been good and I appreciate the extra effort shown by Leimomis experience.

Always good service w a smile. A/c in the waiting area designed for social distancing. Make appt on line to save time. Thank you, very much!

Just had the best experience at Lex Brodies Waipahu! We are elderly kupuna who had a bad experience somewhere else, but were so delighted with the friendly local service when purchasing our tires in Waipahu.We will definitely return! ..Santanas

Greeting staff is really helpful. They honor the what they quote. You pay exactly what is quoted. Tire change in this place is good.

Got there early and they took care of my service request quickly. Was done in less than an hour.

Came in to check my tires cause my check tire light came on and they were very helpful. They checked my four tires and put air in it and I was good to go . Very good customer service!!!!

I went there on Sunday and bought 4 new tires. Great service, fast too. They were friendly and polite but most of all very professional. Thank you very much.

Great attitude today! Military discount!! And will return

I had very good customer service here although i may have been able to save some money at another store, after the discounts were applied to my purchase of 4 tires there wasnt much difference at all. The selling point for me was faster service and being able to get a wheel alignment all in the same location. The customer lounge is spacious and has TV on for you if you like.

I was very happy with my experience. Everyone is super friendly and helpful. They were all highly knowledgeable and made sure I got excellent service to my car.

Friendly service. Not as fast as I wouldve liked, but the staff made up for it in friendliness and price. 7am appointment, mount and balance 2 tires, remount 1 on the spare. 2.5 hours. It seems to me that time more in line with a mid day rush, not first thing in the AM. Again, the staff more than made up for it. I will return and will just have to plan accordingly for time allotted on my next visit.I wish there were more options for my tire size. 15 truck rims arent that common anymore so I understand. I had to order them online and staff didnt mind installing tires that were purchased somewhere else. Will return for tires and other work I cant do myself. Would definitely recommend them.

This is the only place I trust with my car. The BEST! It took many failures in servicing to finally realize no one does it better. Mahalo!

Great, fast and friendly service...as always!🌴

I made an appointment for two tire to be installed, balance and alignment, plus to keep the best tire for a spare. My car sat for an hour, then it took 30 minutes to mount the two tires. Car was removed from the area and parked out front, waited another 30 minutes. Finally went to follow up, paid my bill, and asked about the alignment. It wasn’t done, asked if I wanted to wait ? I’m still waiting, almost 3 hours now, and wonder when it will be done.

3 months after purchasing tires from Lex Brodie’s i discovered a huge piece of metal puncturing my tire. Obviously it cannot be patched, but all i paid was the servicing fee! Lex stands by their warranty. They WILL continue to get all of my tire business.

Another excellent job done by Lex Brodies Waipahu led by Sela who always provide the best customer service!Keep up the good work guys!-Marvin

Leimomi was super at setting up my vehicle for 4 new tires, staff was courteous and warm. Mahalo

They told me what was wrong with my car and should take it to a mechanic or back to my dealer to have it fixed. I will not take it back to the dealer since they were the the ones that made it make a noise. Lex Brodies is really really good!!! Honest!

Great, in and out in an hour, Jordan took care of business.

Really fantastic. I had a number of suspension issues and Lex Brodies identified all the parts I would need and priced everything out. When I had to decline service they were gracious and just charged for my oil change, the inspection was free. Really like the attitude of all employees here.

My husband and I were greeted with smiles as we approached the service counter. Stella, our advisor, was very pleasant. We left our cars knowing that service(s) would take a long time. Had lunch and in less than 2 hours, she called to say cars were ready for pick up. With our appreciation for her happy smiles, we gave Stella sushi bento. Thanks to all the guys who worked on the car quickly and efficiently.

Excellent service! Quick, affordable, and Ill be swinging by there soon with a box of donuts for the staff because they were so great!

Excellent service, friendly and attentive staff. Will come again!!

So impressed with their kindness and caring attitude. Very grateful for the help they gave me with my car.

I can trust them to take care of me and my car and not take advantage. I refuse to go anywhere else ❤️

Mechanics are good with handling customers as they should very professional staff all around pleased with there quality services...

Great service, awesome staff.

Had to bring in my 2009 Corolla for service as the tire icon light came on again for the third time. I encountered Junior upon check-in and he immediately knew my car history. He was professional, personable and efficient. The technician Garrision was also professional and personable as he showed me what needed to be replaced. Overall, despite having to return three times, it was worth the service received at Lex Brodie-Waipahu. Please extend the free lunch to Junior and Garrison based on my 5-star rating. They certainly are deserving of it! Thank you very much, Junior and Garrison!

Aloha! The garage that does my mechanical work which does business with enterprise while their clients wait for car to be done in shop...ive been on island since April 2019 and have had my car serviced a few times for very particular repairs and replacements. While i waited for repair those times, Lex Brodie always hooked me up with a stellar Premium Car rental service. Grade A customer service every single time. I WILL NOT GET CAR SERVICED ANYWHERE ELSE. The wait is worth it every-time because they are honest and go above and beyond every-time for each client. Thank you...Lex brodie for keeping me safe on the road. MAHALO! 🤙🏽

Very good customer service. Got my appointment quickly on the phone. Came in earlier and they checked me in quickly discussed all of the best options and gave me the price and time estimate so I didnt have to guess. Great job!

Great service, nice waiting room, and excellent staff. They were happy to discuss their work, and after they took my poor little insurance salvaged beach car, pointed all the wheels back in the proper direction, and straightened my steering wheel, it drove wonderfully for the first time since I bought it. This was my second visit here, and my second time being very happy with their professionalism. Thanks, folks!

Needed a Safety inspection and they fit me in right away. Excellent customer service, great quality and speedy service. Thanks

They did a great job and were very friendly

I recently brought my car into Lex Brodies Waipahu, and during a complimentary inspection, the technicians found a leak (my wheel cylinders were leaking). I brought my car in the next month and they did the repairs. The service writer also gave me a complimentary car rental, so I was able to run errands while my car was in the shop and not stay stuck in the waiting room. If you are stuck in the waiting room, they have a TV, massage chairs, and free WiFi connection.The staff there are kind and appreciative. Appointments are recommended, but its done online and I was able to get an appointment 14 hours before my scheduled appointment the next day.

Dont trust this place. They definitely try to gauge you. Came in for a safety check and was told that I needed to replace all 4 tires... which ok, I know my tires are old, but I was told the cheapest tires would come out to be over 1k. I told them I dont have that kind of money and asked if they really needed to replace all 4 to pass me. After this they back pedalled and said that they only need to replace 2 for 300. So why was it 1000 and not 600 to replace all 4?? Shady deals. They also couldnt fix my broken headlight and said I needed to take it to dealership or an electrical mechanic. Sort of a dunno answer. Lol. Overall pretty disappointed in their service and I wont be returning.

Quick and friendly customer service. Honest answers.

Outstanding service! Why would you go elsewhere? These people are really care about their customers.

Decent place, although it took 1.5 hours for a safety inspection on a new car and an hour and 40 minutes for an oil change on a new car. I wouldnt suggest waiting for the work to be done, just drop it off if possible.

I stopped by Lex Brodies at Waipahu after I was quoted $800+ to replace my brake pads and rotors, and to flush out my brake fluids by a different store.To my surprise, Lex Brodies told me they can replace my brake pads and reshape my rotors for a fraction of the price and they even have a special deal going on now for $289+tax.Thank you Lex Brodies for being honest and not trying to rip me off like the other guys! You guys are awesome!!!

Great experience! Hit a pothole early in he morning popping my front tire. They managed to squeeze me in right when they opened, without an appointment. Two tires replaced and alignment completed in less than two hours.

Very efficient service. I called to find out how long it would take them to fix my flat tire, and they said one hour max. I drove down, and they took excellent care of me and my car. They showed me what was wrong with the tire (2 big holes in the sidewall), and showed me the various options to replace it. And they charged about what I expected for it, which always makes me happy.Great service, and great employees.

From on the phone to in person. Everyone I have worked with and talked with at Lex Brodies is so nice, friendly, helpful, knowledgeable and flat out amazing! I cannot recommend them high enough, nor give them enough praise, their work is exceptional, their prices are incredible, and most of all, they are genuinely kindhearted and wonderful to work with.

I got my nail in my tire and Lex Brodies are quick to fix it. Friendly staff and excellent service!

Went in for front rotors and brakes, was previously quoted 4-5 hours and the mechanic AJ, had me on the road in 3. All without an appointment. Brakes feel perfect, rotors feel good. Very friendly front counter staff.

Great people working here. Took my car in for brakes. They called with regular updates and concerns they had about my car. Very speedy service also. Great place with great prices.

Great service

Called to get a quote on getting my brakes fixed. Initially I asked how much just doing the pads would cost me, in return I was told $740.00 for the pads ALONE. Plus upwards of $170.00 per rotor if needed, so a total of $1,420.00 potentially. Either the lady who took my call doesnt know what shes talking about, or this place enjoys committing highway robbery. Not sure which scenario is worse. I dont care what kind of a warranty or inspection is included, $740.00 for front and rear brake pads and labor is INSANE. Im extremely surprised with the customer base you have, theyre also either fake reviews or ignorant consumers, again hard to determine which is worse. I dont even need to step foot in this place to know that theyre an over glorified repair shop for people who dont know any better. Pretty sad and definitely not serving with aloha.

John Kelly at the Waipahu location is a great guy. He worked with us and made it possible for our vehicle to leave and be able to drive safely. Everyone should go to Lex Brodie’s, they will treat you like family. Can’t thank them enough.

Staff was nice, but never been to a tire shop that was unwilling to dismount a set of tires (used) and mount them on another set of wheels... citing their store policy. Do you guys not fix peoples flat tires? Just make em buy a new one?

Called to see about their ability to replace a timing belt/water pump on a Honda Odyssey. Sure can, but there will be a diagnostic fee. Figured it is a hassle job, so whatever. Thats why Im having them do it, not myself. When I asked for a rough price, I was told no quotes over the phone and that I had to bring the car in for the mechanic to diagnose. I asked how you diagnose a timing belt that has 160k miles on it? You have to bring it inCouldnt quote preventative maintenance, regular service work. There is nothing to diagnose. Same length phone call got me a price and an appointment next shop over. Thats a $1500 invoice they missed.

First, the advertised price online was $249 for brakes just days before my appointment. When I got to the store, the price on the van out front was $299. So I checked the online price again, it was $279! WTH. Because the age of the car and my own neglect, l ended up paying more than expected. Ugh! I do have to say however, the staff is very professional and friendly. I have always had good service at this location.

Super friendly staff. especially JUNIOR! excellent customer service! Highly recommend!!!

Customer service girl Sela made me feel at home. She connected me to have my vehicle work done and the gentleman did as required..Happy employees and the environment was AWESOME. Im going back to have more work done..And from todays visit I liked the cost and being able to sign up for Hawaiian miles.Thank you Lex Brodie & Sela and all the gentlemen who worked on my vehicle..

Very Friendly but this place needs some cleaning. I visited to have a tire patched up and they charged me $25.00 The 3 stars is because of how filthy that place is. The mens bathroom did not have a working paper towel dispenser, a dirty plunger stood next to the toilet that looked older than dirt, and the employee who was there before me was smoking a cigarette in the bathroom. The service is slow and the place is a bit rundown but the only reason why I would return for service is because the friendly staff.Update 2018:Looking good and enjoy returning here .

After an exhausting 4-5 hour wait at Goodyear Kapolei yesterday where they claimed my tire could not be repaired they didn’t say a word to me where I was on the repair list. They said “Miss, you were a walk-in.” So I explained to them “well now...I’m a walk-out. Give me my keys.” I was prepared to pay for a new tire, but felt the staff could have cared less about me or the wait.I got an 8 am appointment today at Lex Brodie Waipahu and I didn’t pay for a new tire. In fact I didn’t pay a dime. My tire, the unfixable one?, WAS repaired at no cost. There is a price I put on honesty: that is loyalty. I will never spend my money again anywhere but Lex Brodie. Thank you guys. I’m a believer.

Fast friendly service priced fairly

My go to shop for tires! Love the team that works there. They always serve me with Aloha and take care of all of my vehicles. Ive been coming here for 5 years now

Make an Appointment. Get in and Get out. Performed a State Vehicle Safety Inspection. Good customer service, friendly staff. Love this place

Leialoha and Sela provided me with friendly and professional customer service. They also provided me with a rental car to drive while my truck was being worked on at no extra cost. Leialoha texted pictures to me and advised me accordingly with the mechanics recommendations, including a few different cost options for me to fit my budget. Great experience and workmanship! Highly recommended!

Outstanding crew...they dont just give excellent customer service....they treat you like family! Keep up the awesome work gang😁👍❤

Very good customer service. I am so glad with the fast, friendly and efficient service I received. Mahalo Nui!

Im so glad I went to Lex Brodie for my tire replacement & alignment. I didnt have to make an appointment. They did an excellent job. Plus they open sunday too.

I just like to start off this rant with, yes I had an appointment for my recent visit.I had an appointment to bring my car in for a flat tire. It took them 2hrs to determine that my tire was not repairable, luckily I had warranty on that particular tire with them but it still ran be about 89$ for 1 tire. The mechanic guy already had my new tire ready to go, but it took them another hr or so to put my single tire back on. The total visit was about 3hrs. I was waiting in the waiting room during the whole visit.Plenty of other shops that Ive been to, typically takes 30mins-1hr max to fix a flat/tire change.

As you can see in most of my posts, Im fairly generous with my reviews. Customer service is priority for me so when I feel that a particular company has fulfilled that requirement, its not hard to give it a 5 star rating. If there were more stars I could give Lex Brodies Tire Co. I would rate them a 10! I was beyond amazed at all this company offers!I had to have my brakes serviced; well to my utmost surprise, Lex Brodies offered a car loaner (Enterprise) while my car was being serviced for FREE! Who does that anymore?! And considering the extent of damage to my brakes, the price which I wont quote was approximately 50% below what I thought I was gonna pay. Whew! Happy gift day to me🎶! And get this...drum roll please, my brake pads and rotor have a lifetime warranty. Whaa...??? Yep, you got that right. Lifetime warranty.For those of you that live in uphill areas, like Makakilo, Tantalus, St. Louis Heights, I highly recommend you looking into having your car, especially brakes serviced at Lex Brodies. Spread the word people. Alot of savings with a lifetime warranty. And so many extras! Once big shout out to Lex Brodies in Waipahu. Special thanks to Junior!!! From start to finish, top notch!

Very accomodating,service is so nice,,,they show respect to their clients

Updating original post. After leaving a review I was contacted by Lex Brodies. Through several emails with upper management (who were very resonable), the issue was resolved. Glad to see how much the upper management cares about their customers and takes the time to follow up with them.Original Post:Come in and spend over $1600 on new tires, rotation, and balancing (tires are great). Driver rear tire was flat and driver front tire had a pinhole so naturally the tire pressure sensor light was one. Once all work is complete, driver front tire pressure sensor no longer works. Schedule an appointment for the following week, under the assumption that fixing the pressure sensor would be free seeing that it worked fine when I brought it in for servicing. Yet when I arrive, they still try and charge me over $100 to replace the sensor because there is no way they could have damaged the tire pressure sensor when changing the tires.

Return customer no charges for flat repair. Arrive early during business hours for minimal waiting time. Friendly local staff.

People with Aloha 🤙🏽🤙🏽👍🏽

Very helpful and friendly. Leialoha has been very helpful in explaining about my automobile.