When they invited us to sign in member program they said that we can cancel anytime. Then when we wanted to cancel, they said we can’t, instead we had automatically charged every month, and they can save the one that we didn’t use that month for later on. A year went by, we had several sections (since they charged us every month but I don’t have time to go every month) we had 6 sections, and in a sudden, they said we have to use all of them within 2 months. But when we try to book, not much open there. I’m tired of the way their membership works, and let go, just wanna stop that program, lost some sections and surely never back there after my membership end. My husband called them to end it, and they made him came there one time. Then now emailed him to make him fill out another forms. This feel never end and they already charged him this month fee. Hey, that not how you make money trapping people with your membership program.

Rashelle was the best. She was gentle, informative and sold me product that I love. I can’t imagine going to anyone else. If you go ask for rashelle, you won’t regret it and it’ll be the best money you’ve ever spent!

Rashelle gave the best facial! She was knowledgeable in the products she was using. 10/10 recommend her for services.

The front desk workers at Massage Envy are the BEST. They are always so nice and so respectful. They always treat me like a king. David my therapist is great too. I would highly recommend Massage Envy Waco.

Had a general massage, it was for a trial membership. It was okay.

Its my first time in here and carla was great. I wasnt doing to good but as the massage was going there was always communication and when i told her how I felt and where my problems were she went into those areas and now I feel way better. Thinking of going back in 3 weeks. She is awesome!!!! I rarely write reviews. I recommend it.

Would give a zero but you can’t. Tell them to cancel your monthly charge they tell you to come in and sign paperwork you go in they tell you they will email it. Than it takes several phone calls to finally get it mean time they hit your bank account for another monthly change

I have had more than one massage and a facial I can honestly say it was absolutely great! I will be going back!! Everyone is kind and professional, it is always a positive relaxing experience.

Highly recommend receiving a massage/treatment at this Massage Envy location! The massage therapists and staff are friendly, professional and experienced. Steve did a wonderful job applying trigger point therapy to my back, neck and shoulders. He also took the time to listen to me and implement what I wanted as the customer. 5/5 stars!

Today I would like to share my thoughts on my recent visit to Massage Envy in Waco, TX. After weeks just trying to get an appointment, I finally found one. Prior to the massage, I selected focus areas on the tablet. I added a muscle cream which I discovered later wasnt. I was greeted by my massuer Bobby who didnt tell me where to set my items, than moved them and I dont like anyone handling my things. Following this, he asked me to undress and there was an awkward pause as he didnt leave until he got the hint I wanted privacy. When he returned we spoke about key areas and the massage begin. We made brief conversation than I stopped cause I was trying to relax. The initial pressure was too much so I told him to go down a bit. Imagine going to a massage for a trigger point and it barely being hit. I specifically requested glutes as I drive a motorcycle and sit a lot. He spent the majority of our time on the shoulders and neck. I specified glutes, lower back, and feet. When he got to the glutes, he used draping which was both uncomfortable and not deep enough to really do anything. Any athlete can tell you if you dont physically massage glutes directly not through a blanket, it wont do much. The level of unprofessionalism here was present. Anyone who Ive asked for the service before in the city typically go under the draping to perform the massage correctly. You can still have private areas tucked and it not be uncomfortable. Those are strong muscles and just hitting a bit does nothing. The foot massage was rushed. Reflexology can be so calming when done properly, but it was literally brush strokes not an actual massage. I was than asked to turn over and at first the pressure over the chest was ok but than he begin doing an odd technique Ive never seen. Ive had my ears touched before in stretching or something where the arms go across but at one point he literally pushed my literal face up almost striking me in the left eye which is still throbbing as I write this review. I dont know exactly why he spent so much time on the arms and face, because it wasnt an area I asked. Following the massage after he stepped out, I assessed the situation. I knew Ill most likely have a bruise or two from it being deep but my eye pain hadnt subsided. I briefly spoke my concerns to a manager about an incomplete massage with the glute but being pressed for time, I didnt go into every detail of my visit. I would like the actual owner to reach out to me or corporate. The payment was via a promo giftcard and even though I wasnt happy, I wasnt offered a redo, to reschedule, or anything. I didnt feel comfortable and I was told I can stop the massage, but I also didnt feel in control either. The overall experience was really bad and Ill be seeking other spas in the future. Im kicking myself a bit as they initially told me Pete was the best for what I needed but booking him or anyone was near impossible, which is so unusual during a pandemic. I cleared the virus in November but I felt like the safety protocols were good by commercials, social media, etc. I do everything in my power to avoid reinfection. What I went through though is one of those moments you feel at a loss. To be frank, I felt better before the massage. I put a lot of trust into this person and I felt attacked mind you me going in from trauma related to a car accident. Thank you for reading my review.

Had a 9 a clock appt did t get to the back until 9:15 and they stopped at 9:55. So I paid for 1 hr massage and got 40min. Besides that it was pretty good.

I just love Pete at the Waco location. From the moment he walked in we just connected. The conversation was great, his sense of humor was wonderful. He made me feel comfortable, and relaxed... Just because of his personality I will definitely be back as a member.. THANKS PETE YOU ROCK.....

Very cozy and clean, massage was great :)

I wanted to love it. I have a lot of issues with my back/hips. I live with chronic pain. However, the therapist never once moved past my shoulders. Not once did she touch my lower back or hips. I paid for a full body massage - and only received my neck and shoulders. Im giving 3 stars because she was at least good in the area she did work on. But she never once focused on the area I asked her to. Im highly disappointed.

Wife loved it. Found an amazing masseuse and she felt so much better.

Bob is Great

The staff are always friendly and the spa is always clean. I have really tight muscles in my back from sitting at a computer all day. Bobby has helped my back feel much better. If you need a deep tissue massage, he is a great therapist to go to.

I had a session yesterday with Christina and she was amazing! The pressure was perfect. She focused on all the areas that I needed. I left feeling rested and rejuvenated. The whole atmosphere was welcoming, I can’t wait to book my next session!

I have been a member with Massage Envy Waco for a few years and have seen multiple providers over that time period. Bobby is my absolute favorite. He is incredibly knowledgeable with all the names and origins and insertion points of all the muscles and also does a beautiful job releasing the tension from the angry ones. I am not one to ever ask a therapist to lower their pressure level but Bobby is capable of pushing me to that point which is exactly the type of recovery I am looking for. 100% recommend him for heavier pressure/deeper tissue work.

If youre going to get a massage in Waco, get Bobby to be your massage therapist. Im pretty picky about my massages; I like a deep massage that really works out the knots in my shoulders/back. Bobby totally works out those knots and really helps overall. Hes super nice, professional, and just a really great massage therapist. I highly recomend!

Having a facial at Massage Envy was a wonderful experience. Haley was very knowledgeable and explained the products and procedures as we went along. I was comfortable and relaxed the entire time and definitely plan to return. Great experience!

Bobby is the best!

Corporate rules are ridiculous! Will not EVER suggest this place or go there.

First time at this establishment because we just moved to this area, but a long time member. The staff is very friendly and my masseuse was lovely. The front was clean and inviting, so was the room I was in. A very pleasant experience.

I have been to many Massage Envy locations in Texas. After finding Bobbie, I have settled down to the Waco location. Obtaining an appointment is painless and everyone at the desk is great!Bobbie gives a great massage. Thank you.

Bobby is a great masseuse, especially if you need trigger point tension relief. He communicates and adjusts easily to you responses. The staff is always smiling and very helpful.

Recently had a wonderful massage with Davonna. This was my third massage with her and she is doing a great job helping me recover from a shoulder surgery and frozen shoulder. She knows what she is doing and does it very well.

This was my first time visiting Massage Envy. The massage therapist was great, and she focused on my problem areas (neck and shoulders). I felt very comfortable and relaxed. The only thing I hate about using chain massage places is the constant pressure to add more to the massage or purchase a membership. I know the company probably makes employees ask customers about memberships and persuade them to do another appointment, but I came to relax, not talk about finances. Otherwise, I enjoyed the massage - which is what I came for.

Crystal odell is great ! She can work out my neck problems everytime!

I’ve been to many Massage Envy locations, and I just had the worst experience today with my facial. I was booked for a 7:45 PM facial and kept getting calls asking if I could come in earlier during the day. I told them I could not come earlier. Then when I arrive, I find out they have switched my esthetician, and the lady at the front desk says I was told this was why they wanted me to come in early. I was scheduled with Briana and got Aliyah instead. Not what I wanted but oh well, can’t do much at this point. I walked in the door at 7:48 PM. Aaliyah finished the facial at 8:30 PM instead of the standard 8:40 PM my 7:45-8:45 60 minute facial should last until. I did not see her when I walked out of the room so when I got to the front and was asked how my facial was, I said it had been cut short. The lady at the front said they clocked me in at 7:51, so my facial was cut short. In my 6 years of membership living in different locations, no one has ever cut short the session on the back end if you were late on the front end. But she seemed to start realizing I was right and had been cut short and was empathetic. However, then another lady came out to the front desk and was completely argumentative and said I was “10 minutes late” (which was over exaggerating since her associate had just looked at the computer and said I was clocked in at 7:51) and so I wasn’t going to get the full session. I will never get a facial with Aliyah again. And I may not return to this massage envy location.

Best experience I have had in a long time. The clinic is beautiful and bigger than expected. The therapist are very skilled and the front desk ladies are super friendly. They have Tranquility Room that is really nice. I enjoyed myself very much!

Lovely place to relax and pamper yourself!

Love this location! They are so friendly and welcoming as soon as you walk in, they remember you and greet you by name! Every therapist I have had here has been phenomenal and exactly what I needed, before my first session they took the time to get to know what I needed so now I am paired with the right person every time. I would recommend this place to any of my friends! If you havent visited this place yet I really would, you wont regret it.

We had a few issues with appointments and when we found a massage therapist that was awesome they would leave. We liked the fact you could use it at any location (which we utilized). Staff was friendly but didn’t seem like they stuck around long.

I am a healthcare provider and often develop neck pains owing to my job! I recently moved to Waco- tried 3 other places and then finally tried Masssage Envy...I must strongly recommend Karla for the massage ..she has taken care of my neck and back pain with deep tissue massage and she is very pleasant...been to this location 4 times now, and everytime have been happy! Highly recommend Karla at Massage envy and a massage therapist

I received a gift card for Massage Envy and was in dire need of a massage.The process of looking for availability on the website and getting a hold of the front desk were both great and went smoothly. I did have an issue getting in, between my schedule and their availability for a prenatal.I wasnt happy that my appt was at 8 and I arrived early enough to finish paperwork before 8 and ended up sitting until 8:05 to be taken back. It was almost 815 by the time the massage started.So I showed up to wait to be taken back, until after my appt was supposed to start. To me an appt at 8am means Im on the table ready to start at 8am. All other places Ive been to, have done it that way.My massage therapist also wouldnt give me any pressure, she wouldnt work on my sciatica, and would work on my feet, but with again little to no pressure. She said it was all bc I was pregnant, but Ive had plenty of prenatal massages where they were a lot firmer with me than she was and theyve worked on all the places I asked.She also ended the session 10mins before my 90 mins were up. Also keep in mind she took me back late and started at 815. So really out of a 90min session, I got 65mins. Might as well have gone for a 60minute.Needless to say for their pricing and the way they jip you out of your 10 mins before and after. I wont be returning unless I receive another gift card. I paid the difference for a 90min to leave feeling like not much was done.I ended up going to another company in Hewitt, Tranquil Body Care, a week later. There, they gave me the pressure I desired and the full 60mins I paid for.

Horrible customer service. I recently discontinued my membership with four massages still on my account. I was going to give them away as Christmas presents but because I closed the account they refused to transfer them. I am extremely disappointed. Please do not go there, go to hand and stone instead.

Would give no stars if I could! The therapists are great! The company is a scam! They tell you one thing and then the next it changes. The prices also very depending on whos working. Was told my massage was gonna be $23 because I had a half credit and was charged $34. There is absolutely no consistency. Save yourself the stress and GO ANYWHERE ELSE!!!

My husband and I visited Massage Envy about four months ago. The atmosphere of Massage Envy - Waco was peaceful, the front desk staff was helpful, and the therapist were great. I was wanting a deep tissue massage, and I finally was able to find someone who applied enough pressure for me to consider it deep. I would definitely recommend this location to family and friends and my husband and I will be going back soon.

I have had such an awesome experience at Massage Envy Waco. I had gotten into a car accident a few months ago and the massage therapists there have really helped me out (David and Sheri are who I have seen). The whole place is so clean, peaceful & relaxing. All the staff are great, very friendly. Thanks again for the help-- my pain is really being reduced through massage!

OMG, this is the most pleasant place to step into, in Waco TX. The staff at the front door is very inviting, they welcomes me with a smile all the time, they make me feel so happy to come, they set a peaceful atmosphere before my massage. My massages be sooooo good, they seem to leave me in perfect peace. I get a massage every week and they have really changed my life. I give them ☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆

My pregnant wife had an appointment for 9:00am but was canceled due to their masseuse being late. They tried to reschedule and give her a free facial for 1:00 PM but living an hour away made this difficult. She left upset but to our surprise the owner called and said they would give her a free massage if she was willing to come back at a later date. Thank you Massage Envy!! This says a lot about customer service, the owner was very polite and apologetic, she cant wait!!

Very professional. Took the only massage available. I prefer hard. The lady was more of a mid level. For that it was excellent. I knew ahead of time.

The staff at this location have gone above and beyond in regards to their customer service and attention to detail for each client. I have had the privilege of visiting the spa numerous times and I have had a top notch experience every time and I have taken advantage of massage and facial services all over the world. I would recommend them to anyone that is looking for the best massage and facial you can find.

This was my first massage and it was absolutely amazing jennie was wonderful I will always go with her to massage me! Thank you for everything you were great!! I will be recommending to everyone I know

Went here for my first ever facial . The atmosphere was very relaxing. The service was amazing and the staff was extremely knowledgeable and helpful !

It took me 3 visits to find the right person for me. But now I have a person that is awesome. They are very friendly at the desk. And any type of problems and they try to take care of it right away.Update 11/05/19, Im no longer with Massage Envy. They had some employee problems. Lets just leave it as that.

I am a member and can not ever get in at times that are convenient for me. Been paying almost a year and used the service once. Definitely not worth it!!!

Heard some negative reviews about it, but after trying the service...came to a conclusion that they are super customer friendly and provide great service.must visit!!

Abigail was amazing and outstanding with her customer service skills! I would recommend this place to everybody .

I had my first pre-natal massage (8 months pregnant) and it was great!!! I didnt want to go home as I was feeling so relaxed. Everyone at the spa was so helpful and nice and I cant wait to go back after I have my baby!

Front desk are super friendly, great customer service. Amazing therapist, and wonderful services! Highly recommend this Massage Envy!

Member since 4/17. Only recently had issues. Booking averages 2 (single) to 5 weeks (couples) out.Went for couples massage today with husband. I took my mom for one about a month ago. We were greeted and told he had to fill our more paperwork (they never spell his name right and enter him as a new person. Lol) we had our massages. They tried again (also happens everytime) for him to sign up and stop piggybacking on my membership. When we declined, we were informed for the first time ever. that I am only allowed to transfer 1 point per 6 months.Charged us $55 for his should be $10 appt. Theives. Cancelling out asap.

The 2 massages I got were great, but with my work schedule it is difficult to schedule way ahead and I have not been able to schedule a same day or usually even a next day massage when I call in at opening time. Good for their bottom line but not very helpful our the customer

Ask for Christina you wont regret it.

Received a sports massage, and I must say my body definitely felt better.

I never been here but I have took my wife here and what she told me was that it was amazing workers are very nice and the experience was relaxing.

Do they do maternity massages? If so, how good was it? Im 36 weeks and really need one.

This is the first Massage Envy I had been too and it was great. Ive been a happy member for over a year now.

All the massage therapists give different types of massages. Some are great. Some are not so great.

The therapists seem very much like beginners. Twice Ive paid extra for foot scrub, and they literally put it on and wipe it off with a towel (different therapists) and nothing else.Theyre friendly and its clean but disappointing quality of service.

Would have been a worse review since the therapist didnt show up for the original appointment but management rescheduled and upgraded to a 90min at no extra cost. Staff we met were very courteous and professional.

Always feel relaxed and renewed.

Great place for a relaxing message.

Wonderful professionals, both for massage and facials!!

Great location friendly staff and David the therapist did amazing job.Thank you guys.

Very nice place with friendly employees

Great people and great messages

Good masssge...recommend it!

DO NOT SIGN UP FOR A MEMBERSHIP! They will REFUSE to cancel your membership when you ask and will repeatedly charge the card on file. Class action lawsuit going on against them now regarding this reoccurring issue.

The people are great and very friendly!

Clean place. Friendly staff. I wish I could afford this place. 😞 #TeacherLife

Waste of time. They were twenty five minutes late and then rushed me out the door 10 minutes early.

Had a facial!!!! What am AMAZING EXPERIENCE

Always enjoyed and worth it.

Always worth the money.

Good Place for a massage

Worst customer service, didnt even make it to the message and can already tell you I will never book an appointment with them again.

Love, love, love, this Staff.

Ok

Feeling pampered!

Great

Good

MASSAGES

Not friendly