Love LOWES! The customer service has improved over the years and have become VERY helpful and friendly. I just made two big purchases and am very happy with both. They accommodate if you need help and returns are a breeze if needed. They also will meet or beat another competitors price.

Went there to get blinds. Saw that the store had stocked up the cleaning supplies. Lots of cleaning products to choose from.

I’ve been wanting to write this review for a while but today was exceptionally good. My veteran father was in town visiting and we went to Lowe’s. Merrick was so friendly and helpful to my dad who is hard of hearing. He was in training but didn’t act like it! 10/10.

Worst installation experience ever. I used to love Lowes. I purchased an installation and it has been months and still no one can install. They charged me 40$ for measurements and no one ever took measurements . I called to speak to multiple managers . They said they would reach back to me and no one has ever called me back.It has been hilarious bad. Definitely never purchasing installation ever again. Probably never shop with Lowes either unless only option. The best part is it is super easy installation range hood.

I have been very stressed out by incompetent contractors for the last 5 months. My bathroom is almost finished, now there were two little pieces missing to get the glass sliding door for the shower installed. I was sent from Escondido to Vista because they had 3 doors in stock.I was going there hoping they could just pull the missing parts out of an existing box and send me my way. I was so afraid to run into trouble with unwilling staff, that I was so very much relieved, when the assistant store manager Chris just went to the aisle, grabbed the pieces out of the box as if it were no big deal. It was A VERY BIG DEAL FOR ME. Completly exhausted from incompetent people delaying my projects, this was a huge relief. Things so small should not cost us sleep. But unfortunately these little things are what gives us grey hair.A big, big thanks to assistent store manager Chris.You absolutely made my day. I hope your management appreciates you. I for a fact do.

Got what I needed. Friendly, knowledgeable staff. No one was available to help me at Home Depot. Lowes had what I needed. They got my business now.

My name is Robert and I want to thank Tony in paint. He went out of his way to find me plaster nails. His customer service was genuine and outstanding. Thank you Tony!

Found the bolts I was looking for quickly. Limited checkout locations so I had to wait a minute on line.

I should have gone to Home Depot. The Vista Lowes is poorly managed, has been for years. Empty shelves. No staff. A garden section thats a mess with a poor selection of plants and limited garden fertilizers.Then, to top it off, there was only one cashier, one broken self service register, and one self service register that only accepted cards on a random basis. I continue to be amazed that this store hasnt been closed and will only shop here if absolutely necessary.

Our survey was ripped off the receipt so we couldn’t do that but wanted Austin to be recognized for helping us find an item in the store when no one else was around or was avoiding customers.He stopped what he was doing and searched the whole store and FOUND IT.

Rose, Ernest and Tommy went well out of their way to assist me with finding the Gas line I needed for my dryer. The hose I was initially sent to get was backordered and Rose (in Lumber) could have simply left it at that. Instead, she went into the back to double check that they were out, and, when seeing that they were, confirmed with other departments (Ernest in plumbing) and Tommy that there was an alternative product we could use and that it would be the correct fit. I cant say how refreshing it was to have someone truly care about helping a customer and not just go through the motions. I will be doing all of my future home construction and product shopping here. Thank you three once again!

Although I havent actually measured, I feel like this Lowes is way bigger than others Ive been into. Ive only recently started going to this Lowes instead of an orange store near my house which I no longer wish to support. However, I havent bought much wood from this particular store yet. As an amateur woodworker, being able to get some decent whitewood when I need it is important to me, and I can say another local Lowes always has the worst lumber Ive ever seen. So, when my broken arm heels and I begin woodworking again, Ill update this review based on their lumber selection.

My hats off to whomever handled my on line order after it was discovered that they did not have any inventory after all. They stepped up to the plate and ordered what I needed from the Lowes warehouse instead of just cancelling my order. Thank you Lowes for having a great staff!

Great website but dont expect to find those items in store. Helpful staff. A lot better than the competition

I prefer Lowes over home Depot as a pro. The staff in the pro department know me by name and always greet me when I enter the building. They are always very well stocked. If you need a lumber cart or flatbed they are always parked in the lumber department unlike home Depot where you have to walk through the parking lot for 10 minutes just to find one.

Want to shout out Trevor from the pro desk he is, and always has been excellent. He is always willing to help you with whatever you need. It’s the customer service that he gives that makes me want to shop at the vista Lowe’s location. Not sure what he’s paid but he’s worth his weight in gold

Conveniently located hardware store also carries appliances and plants. Reasonable prices helpful clerks

Such a Great experience for a coworker and I.. all due to a stellar employee named Michael. Thank you sir for making me smile. May God bless you.

Plants are well maintained.Good prices.

Waited over an hour to get lumber cut. Then the employee had an attitude with me when I told him he cut the wrong decision on the first piece of plywood. I used to work for lowes for almost 5 years in lumber and then another 4 as a 3rd party flatbed driver. I have never witnessed worse service!!!! When I worked for lowes I took pride in my work and treated everyone with respect no matter how I felt about a customer.

Wonder why retail is dead, go to this Lowes. No employees available to assist customers, long lines, self check out registers that dont work. Online pick-ups where they make you come in the store and then get you order wrong even though they say it is ready. Covid is not an excuse for poor customer service.

The salt for the Water Softener was in an obscure location and blocked by forklift and other carts- Actually had to ask a customer to help me since their were no associates anywhere. After I bought it I had to ask 3 times to get someone to help me load into the back of my car. Then it started spilling from holes in the bag all over my car. I ask the associate if he could get me another bag and he said Is it ok if I tape it? I said yes because I thought he had the tape with him. Had to wait for him to go back into the store. I never have these kind of problems with the other two Lowes stores in the area.

Many thanks to Fatima & Mario in appliances for helping my husband and I with a complicated situation yesterday / Sunday. We were supposed to have 3 appliances delivered on Sunday and only 2 were delivered . . . These were appliances we ordered online and not from their store. However, they helped us order the missing fridge which was not delivered (because they had one in stock in their store they could get to us) and helped get it delivered to us the next day- Monday the 25th. If they had not helped us, we would have had to wait until July 31st, to get the fridge that was supposed to be delivered on July 25th. Thanks to them - and Kyle from the Murrieta store - we received it July 26th. Thanks again!

Looking for a new fridgerator

Ordered online. Fast and easy

Its a clean shiny home depot. Im not sure why I go to home depot more. I havent compared prices or anything. Home depot just seems less expensive. I should really come to Lowes more often.

I picked up some paint. This was a very relaxing and enjoyable experience. Everyone I was I was in contact with was very helpful. It seems as if Lowes is stepping up their game.

Wheres the crowd? I see a lot of cars in parking lot.Big place to spend 💵 on quality goods

Its a Lowes. However, new aerial security cameras and announcement systems really make me uneasy. Whar happened that made Lowes rent security cameras up on tall poles?

The store has a good selection of supplies and material required for every home improvement project I have attempted. There service is usually good but can lacking on occasion.

The store itself is great. Been in there several times to shop in person with no problem. BUT, the contactLESS pickup is actually not contactless because they require you to provide a drivers license when getting your order. (This is not mentioned when you place the order online) it is mentioned afterwards so you find yourself being unexpectedly asked for a license when you arrive and thats even if you have your license with you at the time. Not to mention the name thats on your order has to match the name on your drivers license or else you cant pick it up. Again this was not mentioned when you placed the order but was mentioned afterwards. So my last name that the order was under differed from the one on my drivers license because as Ive said multiple times they dont tell you about the drivers license ahead of time! Point is I would not have done this type of service with them had I known that the drivers license was required and that contact was required.

Had to ask 6 employees where Wild bird seed was. They were all clueless. Finally found a cool young dude who took me to the seed. He didnt point. Clean store, apathetic employees.

The garden center is set at the end of the bldg and easy to access. In and out in no time.

Lowes is great for soccer moms. I am not happy with what they stock in the store. I’d rather go to Home Depot. On top of everything, they have this horrible advertisement pumped at full volume at the cc TV station in the parking lot so you can not avoid hearing the horrible advertisement

The floor associate was very helpful. Other associate found me a cart as I was struggling with heavy items. Everyone at Vista Lowes are so friendly and helpful. Thank you wonderful Lowes staff.

More and more junk in the main isles, I get marketing but not being able to push a lumber cart to a cash register is a pain. I dread this place on weekends and around the holidays. Memorial day junk, how do they expect shopping carts or lumber carts to get down these isles. So frustrating. Only getting worse. Cannot push lumber cart through the store.

I had been dealing with American Home Shield about my refrigerator for two months. My husband is deployed and we have four little kids. I finally get them to agree replace the refrigerator and get the gift card to use at Lowe’s. I spent hours researching the fridges and made pros and cons lists. One of the most important things to me was getting it delivered ASAP (you can imagine, 4 kids at home and no fridge to cook out of has been a treat). I choose one that said it would be delivered on Thursday 5/20, I clicked buy and thought we were all set. Two hours pass and I get a message that it won’t be here until 5/23 between 9-1:30pm. Wow. Frustrating, but I can work with it. Sunday rolls around and I wait and wait. They finally arrive around 2:30 pm and come in pretty much immediately to tell me the refrigerator is damaged. You’ve got to be kidding me. The delivery driver is really forceful trying to get me to take it anyway with a large dent in the front and side of the refrigerator. Spent thousands of dollars on a new refrigerator, they damage it and want me to just accept it. I told them I can’t. That’s not fair to myself or my husband who spent all that money on. He says “okay well, you call the Lowe’s to get new one. We not take the old one. Bye”! Okay… great. I didn’t even know what number to call, the store it came from? Corporate? A warehouse it came from? No information and the man didn’t really seem to understand much English so I was on my own. I called corporate and was on hold for almost a full hour. When my call was finally taken the woman was very kind and helpful, even offered me a discount for the absurd experience thus far. I was very grateful and she told me I would get a call no later than 48 hours from the attempted delivery and a new one would be sent immediately. I thanked her, and we hung up. The next day I called the store because I got nervous having not heard from them. I can’t imagine not getting in touch with someone when your company was the one who screwed up the delivery on such an expensive item. I spoke to a woman in appliances at the Vista store and she was very kind, looked it up and saw my order. I explained my situation and she explained that their trucks only come this way Wednesdays and Sundays. She assured me that I would receive a call first thing today 5/25 to schedule my new delivery and my refrigerator would be on the 5/26 truck. Okay, no problem. I waited all day, no call. I call at 6:00 pm when I realized I was never contacted. The girl in appliances was new and left to work alone. She had no idea how to even pull up an order, let alone schedule a delivery. I started to panic when she couldn’t find any of my information. Then she got Betsy on the phone. Betsy told me I just needed to be patient and they would give me a call tomorrow at some point before one.. Reassuring. I explained that isn’t helpful at all since the truck will be gone by then and I won’t have a refrigerator. She said she understands but they need at least another 15 hours to process my order through another department. She told me if I didn’t get a call tomorrow (again, how reassuring) I could just call her back. Why would I do that? She’s been so helpful this far. I told her corporate promised me this wouldn’t happen and that the stores had at MAXIMUM 48 hours to process these things and turn around. She said she understands that’s the rule but they just do it differently. Okay…. I asked that the general manager call me tomorrow morning. I’ll update the review if they even bother or if they make an attempt to make it right. What a nightmare. If you’re buying appliances go anywhere but here.Edited to update—I know this will come as a huge surprise but no call from Betsy, General Manager, or the schedulers for delivery. However, the very next day around 4:30pm someone rang my doorbell. It was the delivery crew. No appointment but did have my refrigerator, thank goodness I was at home! Took about an hour to install and were out of my hair. Received the discount card promised and it was about $125 short.

Excellent 👌 service 👍, I will be back.

I needed paint and accessories, quick in and out and I had what I needed. Always parking available which is a plus.

Havent done a deep dive here yet, but it is clean and bright.

Very busy but the lines moved along quickly . Friendly girl at checkout . Very happy with my experience.

Never had a mandatory mask mandate, I will only shop here. Only companies who refuse to infringe on my constitutional rights get my business from now on.

Lowes is what it is and Im just typing this review to avoid conversation at the breakfast table cuz its an awful topic tbh

Went in early on Saturday morning, place was clean and not crowded, employees were restocking. Thet had items I was looking for in stock. No wait at check out.

They have a good selection. The cashiers were nice both times we went. They have tractor tires online, but I couldnt find them in the store. I suppose if I had taken the time to hunt down an employee I could have asked. Maybe theyre in some hidden spot. All in all solid place to get stuff for yard and home improvement.

Very nice customer service

Quick and easy. Helpful staff

I made a poopy in the Lowes bathroom, and bought a pink light bulb cause u felt bad its a very nice light bulb, thank u :)

I placed an order for 2 slabs of granite on the Lowes website and after waiting a month checked on my order only to be told that the items are not available and they dont know how I ordered it and that they would send out the vendor for a price tag of $99 to measure my countertops and then give me a price for the granite. They then cancelled my order without my permission. If this is not a bait and switch then I dont know what is. My contractor wanted me to buy everything at Home Depot and not Lowes. After spending a lot of time and effort and waiting for answers (it took them a month to tell me my order could not be fulfilled), I understand why most contractors prefer Home Depot.

The attention to detail really shows...products lined up perfectly, everything in its place. My online order was ready for pickup, and the few other things needed, easy to find.

There are not a lot of people on the floor, so they are understaffed. This makes it difficult to get help or a long time to wait or hunt someone down. I have, once connecting with someone, had consistently polite experiences. The location is well organized, clean, and has just about everything we need.

Found everything we needed and GAIL provided excellent support.

Great above and beyond service from Heidi. I was having trouble finding a hose that the website said there were a lot of. They werent where they were supposed to be and I was ready to give up when Heidi walked through the door. I asked if she could help and she immediately stopped and assisted. She verified that there was stock on hand and got help to find them. A few minutes a couple of guys that worked in that section came along and qfter some searching in the upper shelves found the hoses and put them out. Much appreciated.

Great place to shop

Anayali is super helpful! She went above and beyond to help us get our grill in our car. She is also super nice

The staff is lovely and helpful, but the store itself I feel is poorly laid out and cluttered.

Occasionally they have things I need that home depot doesnt. I got these fairly large venus fly traps

The guy at the plumbing department was really helpful. I will definitely come back again

This Lowes store is my favorite of the nearby ones for North County residents. Escondido and Oceanside are crazy busy however this one not too bad probably because it is tucked away and doesnt have much other retail in the same parking lot.

Purchased 180sq ft of Statuario Porcelain tile 12x24 with Dustin from flooring at this location. The quality of the tile was poor, stains and foot prints which did not come out with scrubbing/cleaning the tile. Many of the pieces were also chipped/broken. We returned this tile and were promised Dustin would call the warehouse and get a new pallet of tile. This was on Saturday. Today Tuesday Dustin needed to follow up with us and he did not. We had to call him numerous times today and he was frustrated to take our calls and deal with our situation of getting the new pallet from the warehouse. One time I was even hung up on. After numerous calls from me to Dustin he called a few other Lowe’s in our area to see if they had the tile in stock (since the wear-house told him they can’t order more of the tile we bought). The Escondido Lowe’s on 620 W Mission ave location had this tile in stock. Justin who works in there flooring department was supposed to have 12 boxes ready for us. Upon arrival a pallet of tile was waiting for us. We asked Justin for assistance to open the boxes and look at the tile before purchasing (due to the low quality of the first batch, and not wanting to deal with another return). He said he can’t help us as his back is bad and there is NO other employees to help due to staffing. My husband and I opened all 20 boxes alone and went through the tile piece by piece. Justin left the department as he did not want to even be bothered to help us open the boxes and to cut off the tape. Numerous Lowe’s employees walked by numerous times looking at my husband and I struggling and not a single one offered help. Yet they were short staffed for help? The store manager Jay at the Escondido Lowe’s refused us a discount and he was not helpful either as he said he was busy “with other customers”. Justin even refused to reband/secure our tile boxes so we can transport them home safely. Worst customer service and quality of tile I have ever received/seen. We were not offered help to the car for the 12 boxes of tile. DO NOT BUY TILE FROM HERE. The quality is very poor and you will be treated even more poorly!

Been going here for years.

HD is closer to me I do shop Lowes less b/c of this . But do to them carrying different brand items. Ill purchase due to that fact, at times. They need to up there CS approach.

Celan and profesional items.

Everything went well, an employee helped me load drywall onto my cart then helped me load my truck. He was very helpful.

They have all the do it your self stuff anyone could ever need. The customer service is great and they have excellent disabled persons access and help if you need it.

A mad house. Lots stick

Needed some herbs for my garden.. Super nice selection

Lowes is great. This location is rarely all that busy and parking is abundant. My main issue is I always end up buying stuff that isnt on my list.

Very limited on cleaning supplies as Im sure everyone is. Looks like they are trying to follow Covid-19 restrictions but yet the hand sanitizer was empty. Lowes saving grace was a young man who came out of nowhere and asked if we needed assistance! Hats off to you and Im sorry I didnt get a name so I shout out a kudos to you!

My go to place for all my home improvement needs.

Very helpful.

Good service when you can find some one to help you. Need checkers

They deserve no stars. Their costumer service is terrible. These guys left me with no fridge, no dishwasher and no hood range for over 2 weeks. Items on my order were cancelled without approval. I have no idea why my order was cancelled. Their delivery service is also terrible no phone call to schedule delivery and when they did call they were outside. No communication to let me know my fridge and other items were not being delivered. I was asked to purchase a new fridge in the meantime until they could figure out when I would receive the fridge I ordered and they went ahead and cancelled my fridge order. Did they not expect me to notice they cancelled it or where they hoping I would forget I had a fridge on order. How do they expect you to install a dishwasher without the hoses needed?

Dont honor specials in emails still like the place

Meh, overpriced. Lack of help in store

Well trained professionals

Excellent costumer service. Janice in paint was most helpful.

My go to spot for all things home improvement. They know my name now

Store is immaculate. Easy to find an employee if needing any help.

Clean and havent had a problem with customer service here. From gardening to hardware if I had a question an employee was able to answer.

Always someone helps me to find the thing for the thing 😜

Amazing customer service. Made a measurement mistake and they fixed with no issue.

Nice & easy checkout, they had everything I was looking for

Good looking plants.

I had the pleasure of shopping at this Lowe’s location recently and it was, without exaggeration, one of the best shopping experiences I’ve ever had. I was in the market for a washer and dryer, and unfortunately I tried contacting a few other stores that are similar in product offer first due to proximity and/or to compare prices.. Needless to say, after a series of let-downs and disappointments from said stores, I contacted Bob from vista’s Lowe’s Appliance department. This gentleman was truly formidable and was instrumental to my amazing shopping experience! I came in and stated my case, and he immediately began to go above and beyond, truly bending over backwards to ensure I left the store satisfied. I appreciated his benevolence a great deal, his genuine care, patience, his appreciation for military personnel, his humor and calm-speaking manner. Bob reminded me of why it is still better to have human interactions at a store instead of shopping online. In the end, they did not have the electric washer and dryer that I needed, but I was willing to place an order and wait for it because Bob made me want to give my business to this store.Excellent work selecting such an employee, and thank you, Bob, for taking care of us! We will be shopping there more for sure!

No employees = No customersThis is the closest store to my house but I just cant go there anymore. 5pm and there arent employees to help you. Not to mention just not stocking. I was given the Covid excuse eventhough Home Depot doesnt seem to be having the same issues. I do love the employees in the pro dept during the day.

Irving helped me design my cabinets and he was truly amazing. Not only was he very friendly and helpful but he also is very talented. I am very thankful for all his help and highly recommend anybody who needs help designing their kitchen.

LOWES Vista has really gotten better with their customer service. Thank you!

Anayeli truly showed amazing customer service. She helped me get my military discount and showed me how to apply online as well. She went above and beyond to ensure my Experience here was amazing and truly had that “I can help you attitude.”

They need more workers to help customers.

Well stocked, safety precautions in place. Not to crowded.

So much better than Home Depot.

I love LOWES I ALLWAYS get help when I need it to find my needs every BODY is Excellent thanks LOWES

Outstanding store. Friendly and helpful staff. Blows HD out of the water!

I called at 6:50 pm. Apparently there is a shift change at 7:00. I was on hold for 8 minutes and then “customer service” picked back up. I asked if anyone was really working in the department that I was asking to be transferred to. They put me on hold again. It was after seven then. I decided to drive to the store while I was on hold. I got to the store and still hadn’t been able to get connected with anyone in plumbing. I hang up when I get to the store. Oh. No wonder. It’s a skeleton crew. Nobody knows anything about what is available in plumbing. II keep hearing on the speaker “special” assistance in the paint department. Special? It’s just someone that needs Regular “ assistance. And that’s not the department I’m looking for but I just thought it was awkward. I asked for the manager. Apparently the fill-in managers name is Rose. But she was busy helping someone get some thing down from the upper shelf (stocking?) and couldn’t talk to me for another five minutes. I did finally make it to the Plumbing area and nobody works there after seven at night apparently.

Really nicely kept and friendly staff. Staff is very knowledgeable at what isle I can find what Im looking for. If they cant answer my question, then they will go out of there way to find someone with more experience and knowledge to help.

I asked for help on buying a grill waiting for someone to help after asking customer service and a cashier for help and nothing. This store sucks 😕

Order online for store pickup, smooth as silk 🤗👍

Not the best selection but certainly different if you dont find it somewhere else. Usually my second choice stop.

It looks like the self check out is usually down which is the preferred check out type of many. Other than that, the store is clean and well stocked.