I have worked for this organization for over 3 years and have been in sales for over 25 years and this is the best company I have ever worked for. ESI treats employees and customers like family and always goes the extra mile for customer service. All these bad reviews are by direct competitors in the area trying to bad mouth us and its pretty disturbing they would stoop to such a level, they know who they are. ESI works with over 80% of the education and healthcare customers in the state of Virginia for a reason.

This company is awful to work with. Ive tried working with them for years only to be repeatedly disappointed. Weve easily paid over $200k in services/equipment only to be shorted. I had so many issues that I had a sit down with the President/CEO Anthony Lane. He even said what happened shouldnt have and would personally make sure it didnt happen again. He broke that promise within a week, and then was completely out of the picture. If you cant even rely on the CEO of the company, then you cant trust the company!

Creepy stalker sales reps

I have worked in IT for 22 years in this area. Over that time I have had to deal with ESI on numerous occasions. That are less than reputable and unless it involves them making a sale, they are not willing to follow through.Even if it does involve a sale, be prepared to be blown off. About five years ago I was trying to renew our subscription on energizer updates for our spam filter that was leased through ESI. It took 10 days for ESI to process it. The next year I told our Barracuda rep that there was no way I was going to go through a repeat of that process. Even though it cost an extra $60, I did the renewal over the phone with Barracuda and it was complete that day.In December I called them to remove a Xerox copier we had leased from Xerox. Because Xerox has assigned ESI to handle our account, I have had to try and deal with them to get it done. Two months later and I still have the copier. They have blown me off on numerous phone calls.Dont deal with this company if you have other options, and if you are told that ESI is your Xerox, Barracuda, Cisco, etc I recommend telling them that its a dealbreaker to deal with ESI. The aggravation is too significant otherwise.

There people have disgusting customer service.Will NEVER do business and I don’t recommend anyone does

Dropped off my laptop in late May. Took 6 weeks for my laptop to come back with a cracked screen.

Many problems with this Company and the reorganizing by the new VPs of Document Technology. (Copiers) Things have seemed to go downhill and all the men who use to work, have been fired and now have younger less knowledgeable crew. Businesses in other parts of the state hurting too, ready to move on.

This Company is firing experienced employees and attempting to hire inexperienced employees where they dont have to pay them as much. They pay badly and Managers are asking employees if they have friends they dont have to pay much. So Customers will be affected. Newer PTG Management is running amuck with the Service Dept. of this Company. They have fired so many that they have an ad out for new victims in all areas again now, to hire then fire. Bad experiences with this Company. Company follows employees with GPS on phones and calls them if they cant track every move. Employees have shared also unhappy when speak to.

Great company to work for!