Bring your Subaru elsewhere. It seems like every time theyve worked on mine something new breaks (like the AC unit!!) and the original problem has never been resolved. My family members had similar experiences. Nice staff but doesnt seem like the mechanics know what theyre doing.
My car has been stuck at RK for 3 months due to a lost key. They are extremely disorganized, have never once contacted me, and when I contact them for an update I am met with rudeness. It’s been a very disappointing experience, I don’t recommend going to RK, in fact, avoid at all costs.
I just got a bunch of repairs done on my 1998 Subaru Impreza Outback, and I am Imprezed.Jordan, who works in the front desk, communicated with me the whole way and kept me up to date on the status of me vehicle the entire time. Not only did they finish quickly but they were thorough, which as a Subaru Fan I can highly appreciate.Now my car feels like a 2019, it drives smooth and feels great. I really owe it to the Subaru Service team for always doing such a phenomenal job whenever I come to then with my greasy issues. Thank you all so much.
Long wait (just over two hours), but very friendly customer service. Our 2019 had some audio issues, and will be covered under warranty. Waiting room is small, but there are plenty of outlets for charging and two TVs. Additional space outdoors to sit and wait. I recommend getting dropped off, based on my experience.
The name Subaru says it all.