Was quoted a fair and competitive price, service date and time was met and completion time hours less that predicted. So pleased to be in a cool environment again. Work was clean (drop cloths put down from entrance door to work/furnace area) and workers polite and pleasant.
Great and honest shop with experienced staff all around. Local family run business where most if not everyone has 20+ years of experience. Installed new AC and Heater with Trane 13 SEER and 2.5ton. Had 2 installers (Jim and Cole) who came on time, laid out tarps to protect all floors from front door to HVAC system in basement. Clean up work area probably better than when they got here. Also very thorough and was able to answer my questions i had for them during their install. highly recommend for both install and routine service. if you want honest and high quality service, then use K+J and stop looking/going to shops who most likely are not providing the level of service that you should be getting.
Kip arrived on time reviewed the replacement work and additional return duct work I wanted completed. We set down verified his understanding of the scope and generated the quote while onsite; explaining and addressing my questions. The way I prefer to do business. The deal was done on the spot unlike other quotes that came in the mail missing or vaguely addressing the job to be completed.Jim and Cody arrived on time and ready to complete the work which took almost a day. When a section of return duct needed to be replaced to meet the needs of the new unit they had the materials delivered and installed/fabricated it without question or a change in the price. When the job was complete they took the time to educate me on the system and its care. They know their craft and what professional work is and what it should look like.Summary consultative sales by Kip and professional installation. Professional installers who know their craft and how to over deliver.Thank you
K&J installed a new furnace after I consulted with them about my needs, they were friendly, knowledgeable and professional from the minute I contacted them. I was quoted a fair price and was told that my new furnace would be installed the next morning, they even sent over a room heater at no cost to keep me warm until the heat was restored!The installers were on time, spread tarps to protect my floor from door to furnace. They went right to work and had my house heated again quickly and efficiently. Thanks K&J for the great service!
Very friendly, responsive, helpful, reasonable, accommodating. I recommend these guys to everyone!
Highly recommend K&J! They have been servicing our Trane furnace since 1998. When Paul was out doing the annual cleaning on our furnace. He noticed the blower fan was starting to go. It didn’t have to be fixed right away, but when it goes out we wouldn’t have any heat. I appreciated that it gave me a chance to call Linda in the office to find out how much the repair would be. She let me know what the cost was and since the furnace was so old how much a new furnace would be. Linda also told us about a rebate that was going on at the that time too.We had them put in the new furnace. Jimmy and Cody came out the next week and put in the new furnace for us. They where right on time! The job took less time then they said it would. They cleaned up after themselves. In fact they left it cleaner then they found it! I do daycare out of my home and they where very safe and clean in the home. You would never know they where there.
Excellent professional Service. My furnace went out and it needed a new sensor. They were fantastic. Im very pleased and highly recommend K & J Heating and Cooling. They checked, reviewed, and installed a new part. Furnace works like a gem. THANK YOU
The blower on our furnace wasnt working, so we were not getting any heat. In the cold with three kids under six, this wasnt good timing. But Jeff came right out on a Saturday, identified the problem, and had us up and running in about an hour. Id recommend K&J to everyone.
I can not say too many good things about the service I received from K&J Heating. They resolved multiple problems with my 20+ year old heating system. The price of repairs was reasonable. Customer service was excellent from the initial call to Linda through repairs by Paul and Jeff. As I sit here in my warm house, I am thankful that my neighbor recommended K & J.
Called on Monday, here on Tuesday!Linda was very helpful over the phone and Paul H the technician was extremely helpful and professional. He explained everything in detail. K&J will only do the work that is needed and will not up sell you. It was such a comfortable exchange. I would completely recommend them for service.
Very pleased with the service every year for the furnace and AC system. Very professional and knowledgeable. Would recommend K & J Heating and Cooling.
Honest and Trustworthy. I have been using K&J heating and cooling for many years and have always been happy with their exceptional service and fair pricing. Kip and Jeff are very experienced and knowledgeable. They have performed service for everyone in my family and my business (Areawide Automotive) I recommend them to anyone looking for a heating and cooling company.
Jimmy and Cody are Rockstars!! They installed a new AC unit, I operate a group home childcare and asked for the box. They were so happy to leave even cut a door for the children to use. They put down tarps on the inside of the house in case boots were dirty. Just Class act company, Linda Kip and Jeff are the BEST, you wont find anyone better for quality and Customer Service!!
K & J are fantastic. My heat went out on my 24 yr old Trane furnace. I placed a service call at 6am. Linda called me back by 7am. She was able to send me a quote, order the furnace, have someone pick it up & have the service team there to install it by 9am. Jim & his partner had it installed by noon. They did an outstanding job. I would highly recommendK & J Heating & Cooling.
Me and my husband bought our first house it was a fixer upper and we were lost as to where to start ! With the help of Linda who explained everything so well and Kip and Jeff who came out to help install our new furnace and ac we felt much better about everything. prices were extremely fair and service was great. We will be lifetime customers !
K&J installed my entire HVAC system in 2008. The install and subsequent maintenance of the system has been excellent. They have always been on time, professional, dependable as well as a good value.
The technician was kind and considerate. Work was done in a timely, respectful manner. Will definitely call again for heating/cooling.
K and J has been my company since I was in Lombard, where they had installed a new unit for me! They have been kind enough to service me for the last 19 years in Saint Charles! They are reliable, honest and I have reported them to Checkbook with top marks! I think all the qualities you have listed and then some applies to K and J !
Ive been having K&J take care of my furnace and air conditioning for years. Their servicemen always show up when agreed and do a good job at a good price. I expect Ill be sticking with them as long as Im in this house.
Always reliable, on time, professional and trustworthy. Its a good value as well, they are normally offering rebates on the checkups of your furnace and air conditioning.
Tech was on time; worked efficiently; explained what he had done about a concern we had and did it in a way we could easily understand.
Professional, friendly, over all a great company to work with.
Very pleasant folks to work with. Polite, efficient, helpful and reasonably priced. And, they show up when they say they are going to show up!Highly recommend.
A great local, family owned business, always on time, and excellent products. I recommend them highly.
We have used K&J for the past twelve years, and would not recommend anyone else to handle HVAC needs. They show up when they say they will, they handle emergencies as if the home was their own, and since we keep them on an annual contract, we seem to be (and those like us) at the top of their list. Completely satisfied.
We have used K and J for years for annual maintenance as well as furnace and AC replacement. Find them to be honest; friendly and professional..
Your technician did a excellent job of servicing my air conditioning system for the summer months.
Used K&J for many years and have never been disapointed with their service, professionalism and response.
Owner, Kip, provided an estimate and was on the crew that put it in, on a Saturday, nonetheless. Fantastic. No problems over a year later. I had both the furnace and AC replaced and had them move the AC to a more convenient location.
The technician was knowledgeable, professional and was very clean with the virus protection.
Vince has worked on both my air conditioning this summer as well as fixing issues with my pilot light on my furnace. He is honest, abd does a great job for a great price. Highly recommended!
We had a new AC/Furnance installed about 5 years ago and began having issues last summer with the AC unit. Although I was frustrated with having to deal with on again/off again AC issues, Linda, Vince and Jeff were immediately on top of the issues and came out to our home within 24 hours each time I called. Their service is incredible and they definitely do not leave you hanging with the problem. K&J was repeatedly out here analyzing and correcting the issues until our unit was up and working again properly. They definitely stand by their product and provide great service.
Today, I had a garage heater and a house humidifier installed by K&J. This was my first time working with them and I had a great customer experience. Kip, Cody, and Jim arrived onsite on-time and did a great job installing everything in way less time than what was originally forecasted. Once the job was completed, they took the time to educate me on how everything worked, and what forward-looking maintenance I should expect. Thanks again guys for the excellent service! I would highly recommend.
Very professional. Excellent service. Great Price
Kip is awsome
Quick, courteous thorough
Best service ever!
Terrible service and customer service
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