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DMV Professional Matchmakers
8233 Old Courthouse Rd Ste. 220, Vienna, VA 22182, United States
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DMV Professional Matchmakers

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Pe
Review №1

I have gone on three dates and I have met my match!! It was inexpensive but worth every dime. I have met the love of my life. And we are engaged now and we recommend this service anyone looking for love. Thank you so much!

Jo
Review №2

Update 9/10/21:They reached out after they saw my poor review. They admitted they did not provide the service I paid for, but the options were:1) Stop using their service (they keep my money)2) Give them another chance (they keep my money)I really had no choice at all that didnt involve me losing money so I was forced to continue using the service. I even offered them the option of providing a partial refund since I did receive one match, but they said they couldnt do that.Best part? They wanted me to take down my review *if* I am happy with their service moving forward.The sad part is if they had offered me a refund AND said hey, give us another chance I would have given them another chance. However, its not good customer service to admit you didnt provide your service and the only option is to force the customer to continue using the service OR cease using the service and lose their money.Bottom Line:-They wont respond to your concerns unless you write a poor review.-They wont refund you even if they admit they did not meet the service as described.----------------------------------------------------------------------------------------------------------------------Unfortunately, I have to say the service is a scam. Dan was a great sales person and I believe had good intentions, but the rest of his team is unable to provide the basic services paid for. Ive left a voice message to get a refund.Summary:Received ONE match in over two months (and counting) and company is non-responsive.Below are the facts...Ill let you decide if you want to do business with DMV Matchmakers:-7/6/2021 - Signed up for the service-7/12/2021 - Received First Match (great person...wasnt a fit though)-7/17/2021 to 8/3/2021 - Survey said Old Do Not Use so I tried contacting the company to ask what to do (via email and phone) - No response-8/6/2021 - Finally reached someone at the company. They told me that my matchmaker was changed from Jesse to Jasmine. They said my survey was received and that they were working on my next match.-8/23/2021 - Reached out to Jasmine for a follow-up...never received a response.-9/8/2021 and counting.....no response.

Ch
Review №3

For the money, my experience wasnt that great. Dan does a good sales job but the service didnt live up to what we discussed. I was promised 8 actual dates by Dan. I made sure he was clear on that. It turned out, as I feared, that they only ended up counting matches. I understand they cant control if people go on actual dates or not. But my contract was only for 1 year, and when they promise dates there should not be a time limit. Most of the matches they suggested to me were also outside of my preferences. This service just wasnt a great deal in my case. Simply put, it felt like promises werent kept for several thousands of dollars.

Ro
Review №4

DMV did not deliver on their promises and when I attempting to get a refund of my balance they did not consider doing that. There are much better dating / matchmaking services that are truly dedicated to customer satisfaction.

Er
Review №5

If there was an option for 0 stars that is what I would give this group. I BEG YOU NOT TO SIGN UP AS IT WILL ONLY CAUSE HEARTACHE. This is a group of salesmen and cons. The salesman Dan gave me his cell number to make me feel excited and comfortable but Im not sure why because over 8 months he is yet to answer it or return any of my dozens of voicemails. I have not been given the service I paid for. Theoretically this is a service for busy professionals. If you are busy, do not sign up for this service. They do not reach out to you with matches. You must reach out to them and even after doing so it usually requires a phone call, email, and text before receiving a response. I only went on one date and he did not meet any of my preference that I set forth on day one before even signing up and being told my preferences were very reasonable and they had tons of people who meet them in the database. Obviously frustrated with the process, I reached out to my matchmaker and was told we have no one in our database that meets your preference. Please change your preferences. Knowing they have no one in their database (and havent for over 8 months) and due to poor service I requested a partial refund (since I was set up on a date even if it wasnt what I asked for they did do some legwork). I have been told several times by matchmakers they do not provide refunds. No one from the management team is able to speak with me. I have requested several times to set up an appointment to talk about my concerns and the response is we only meet with POTENTIAL clients. Once you become a paying customer we do not meet in person. Only a con would hide like that. What are you hiding that makes it impossible to speak face to face with a paying customer? Most companies are the opposite. This is both shady and extremely cowardice. This company doesnt even believe in their own product/service enough to speak with people who are experiencing the service. I know of no other businesses that have a brick and mortar location and REFUSE to see paying customers. I can not even get enough respect to get a phone call from any management staff. I was told by a matchmaker my only options at this time are to continue to go through this heartache with them or seek legal council to get out of the contract.

Gr
Review №6

I was 15 minutes late to my appointment, but had called ahead as a courtesy. When I arrived, the matchmaker was understandably ready to lock up for the night, but he had agreed to complete our consultation. I had also hinted to him several times that I was willing to finish it as fast as possible so he could get home.At some point during our meeting I had handed him my license and credit card for identification, but he also went ahead and ran my card for $1000 without me explicitly agreeing to begin the service. I think he thought I had agreed, when I had said okay after he had said lets do it in our conversation, but I had just wanted to complete my paperwork first, and then get back to him later on my decision.When I protested about this $1000 charge, he got frustrated, and handed my IDs back to me saying he would remove the charge the next day, but also angrily added no wonder you are single, and said I wasnt decisive. He also complained we had been sitting there for a f--king hour.After receiving these comments I just got up and left. I assume this 17 year veteran of the industry was only having a bad night, but his conduct was not very professional. I was seriously considering the $1000 trial offer, but now feel disinclined to move forward as his approach was too aggressive.I recommend you make some improvements because there is a crucial need for quality matchmaking services for singles especially in this area.

Dh
Review №7

** Update: they did get in touch with me as they promised and said that they’d look into my reimbursement request since I never availed any of the 8 dates (I didn’t need them and did let them know early on). To me, this would be the real indication of whether they are being professionals or that they’re just after people’s money. Until then, the rating I give them remains too low.I asked to be reimbursed after I decided not to take any of their dates (the horrible reviews on google discouraged me besides i didn’t need it after me and my ex went back together). I haven’t even gone on any date and they are refusing to give me back my money. Speaks volume of their integrity and professionalism.

Ri
Review №8

This organization is a fraud. They prey upon already sensitive, emotionally frail people for profit. They are completely unresponsive. I called multiple times to talk to someone and had no response. In 8 months, I have had one date, with someone who was not even remotely within the characteristics I outlined in my intake interview. They are particularly useless for anyone under 40. They may have older singles in their database, but they simply do not have any young professionals. They will tell you otherwise, but that is the truth. They lie, and deceive you. I gave them one star, but they really dont deserve any stars. After spending three hours in an initial intake interview, they refuse to meet with me personally. And they have a no refund policy that has left me out $6,000. If I suffered from self-esteem before, I am now an emotional basket case. Stay away from these people!!!!!

BL
Review №9

MY REVIEW IS REALThere are NINE 5-Star reviews (out if 14) written in the same month. If you can’t figure out why they would all be in the same month... I don’t know what to tell you.Unlike those reviews, mine is actually real. But the 5 star is not what you think.I went to the Vienna office, but I did not sign up for the services. I think it would be unfair to rate a company you did not receive services from. Because of that, this company gets the benefit of a 5 star. However, I am not necessarily saying that they are a 5 star company.So basically, don’t pay attention to the rating. Just read the review when I do come back and actually write it, because I will edit it after my other meeting most likely. I will have another company to compare it to, which may help.What I can say now is it’s a little costly. I would have paid half the price. I just can’t see myself paying that much for a company that’s been out so long, but doesn’t have baseline data to demonstrate their success. Where are the success stories? Personally, I wouldn’t share with anyone I used a matchmaking company. But out of the apparent 83% of matches who are still together, NO ONE wants to share their story? ALL of them are super private like me? It’s hard to believe.Also, it’s sales people. So of course they are going to push. This is why I scaled back on my paperwork. I did not say I was a homeowner (I am). I put the address of a friend’s vacant rental property. I did not put my full financial information. I could have bought all of their packages with one swipe. But I did not let on to that, because I know how sales work. The highest package would have been pushed in my face.I told two truths and a lie; Out of three serious relationships, I did meet the last one on Match.com. (he moved away). It is possible to find a good partnership on a platform like that. But it is very very rare. I’m having no luck now on Match, which is why I found myself in their office. Good luck to you all in your journey for loveI may edit the review after my other meeting.

Ei
Review №10

I have been on two dates with two different men. One of the most important things to remember is to keep an open mind and a positive attitude each time. The first match was really bad, but it made for a good story. The second match was surprisingly nice. I really enjoyed myself, both because the man was quite handsome, intelligent, and gentlemanly, and because I went in with the attitude that this was a much better opportunity than sitting home alone. In the end, we weren’t compatible, but I like DMV had listened to my feedback from the first match and made every effort to find someone more compatible with me. I look forward to my next match, and would recommend DMV to anyone who is serious about finding relationship.

me
Review №11

Since my last review 5 months ago, I went on one date. I signed up 14 months ago, went on two dates total. The first one should not count as he was everything I specifically requested no.It is only right to refund the remainder of service they never had in the first place but I should not expect anything from a company with no integrity._________________________________Update: I am adding one more star because of the quick response I received and will update my review accordingly when things progress.It is unfortunate that I have to use this Google review as collateral when the commitment made should have been enough.‐---------------------------------------------------I have been a member for 10 months. In the 10 months, I was matched with ONE guy, he was everything I specifically requested I did not want as there will be lifestyle conflict among other things. That was summer last year, since then I was told to check in regularly. I call in about every other month, to which I am made empty promises each time. They took my hard earned money and made a commitment they could not keep. I just tried calling them at the number listed in Vienna and was given the run-around and eventually had to leave a message. It is only right to refund my money for something they never had in the first place. I will update this review if they can provide a resolution. Awaiting call back.

Ja
Review №12

Called me just to insult me because I told them I was not interested in their service. Crazy how companies like these are allowed to operate.

Je
Review №13

I have checked out several dating services and found DMV Professional Matchmakers a company I can trust. Dan the representative I met with was very candid and told me that to be successful I needed to be thick skinned and willing to persevere through some frustrating dates to find the one that I connect with. He told me I should not sign up if I was looking for a quick fix because their program is a process that like a fine wine gets better with time. And he was right because after several tough matches I have found someone I feel like can be my prince.

Er
Review №14

I never thought it was possible. I had given up on all online dating. I found DMV Matchmakers. They helped me every step of the way and gave me enough matches until I found the one. Their staff is truly a breath of fresh air, very professional, helpful, empathetic, and patient. Thank you for helping me find my soulmate.

Gr
Review №15

I am relatively new to the matchmaking world, as a relatively recent widower. I am found these folks to be quite professional in their business practices – when I first contacted them and they responded I told them that I’d been premature and was not really emotionally ready to go and that I would call them when I was ready – and they did not bombard me with follow-up calls as is so common.I have had five opportunities presented to me in the last five months and all of them have been as advertised— so far I have attempted follow-up meetings with only one of them, because there was no real spark or chemistry-but that’s hardly something that can be controlled by the matchmaking service. I am generally quite pleased with the way they have handled me and my needs and do intend to continue working with them. Remember that you have to have expectations that are realistic – not everybody is a 25-year-old 10.

An
Review №16

DO NOT GIVE THEM YOUR MONEY!!!!!!! SCAM SCAM SCAM!!!I signed up for 8 matches a year ago and have only gone on three dates. The quality of men were no better than what I would have met online.The first match told me he would be moving within the year. Awesome find DMV!The second match was fine, just no chemistry.The third match took a call about 30 mins into our date and left, then didnt respond to my text message later saying it was nice to meet him. Another great find DMV!The fourth match never returned my calls/messages and DMV says not our problem. They claim that they only do the work to fix you up and after that its on you (see attached screenshot of email). But why do you have men in your database that dont return calls/messages?!?!?The fifth guy wouldnt go out with me because Im allergic to cats. I got the same response from DMV. Another winner, great job guys!Now they want to say that theyve set me up on six dates, which they havent (only five last time I checked) and that theyve met their requirement. Dan at the Vienna location conned me into signing up for eight dates, by my count they owe me three more, but I wont be holding my breath.STAY AWAY! Spend your money on Match, or Bumble, or Tinder or any of the other multitude of cheap/free dating services.

Ke
Review №17

STAY AWAY FROM THIS COMPANY. IT IS A SCAM.DMV Professional Matchmakers is a scam or a fraud. Theyve used other names in the past such as Heart to Heart, DMV Matchmakers - the same things, same people and same worst reviews - if you do a quick search online, you will find out yourself.Dan at the Vienna location will tell you all the nice things you want to hear in order to get your money. After you pay your fee (starting at $3,000), guess what? You will be at their mercy to even get a response after weeks of waiting. They will promise you great things to look forward but just no delivery. You will wait for months (not days or weeks) to get NO matches and when you ask for a refund, they will make up stories to tell your credit card company that theyve matched you with Jennifer, Nicole, Kate... all of those are LIES. When you email and text Dan, no response. They will even block your email address. They left me no options but to report them to a law enforcement agency to investigate their fraudulent activities.Its a shame that people are taking advantage of people who are looking for their love. Stay away from them - Ive warned you!

Ca
Review №18

DMV Professional Matchmakers in Tysons is a scam. Do not trust what they tell you - once they have your payment, good luck.It is also worth noting that most of the 5-star reveiws posted around the same period are fake, probably pumped by the owner in desperation. 5-star reviews are EARNED not faked!!!One final word: DO NOT TRUST THEM!

da
Review №19

This company DMV Professional Matchmakers is a scam or a fraud. Dan at the Vienna location is a great sales person and will tell you all the nice things you want to hear in order to get your business. After you pay your fees ($3,000+), guess what? You will be at their mercy to even get a response after weeks. They will promise you great things to look forward but just no delivery. You will wait for months (not days or weeks) to get NO matches and when you ask for a refund, they will make up stories to tell your credit card company that theyve matched you with Jennifer, Nicole, Kate... all of those are LIES. When you email and text Dan, no response. They will even block your email address. They left me no options but to report them to a law enforcement agency to investigate their fraudulent activities.Its a shame that people are taking advantage of people who are looking for their love. Stay away from them - Ive warned you!

Al
Review №20

Many thanks for the good quality of your service and professionalism, specially in the context of theCOVID-19 Pandemic.

al
Review №21

They do what they promise. Try to match you successfully. You have to fully and honestly define yourself, and then define your perfect match. You sign up for a number of matches. I signed up for 8.Match number one wasnot a good match for me in my view. This led to a detailed discussion between me and my DMV matchmaker on what went wrong. I think you keep the same matchmaker which is very smart.Match number two was almost perfect. DMV allowed me to keep her in the running while I tried number three and number 4. Why did I do this? I never expected perfection, let alone so early in the game. But DMV understood. Sometimes it can be a month or more between matches, so this is not as easy as it sounds.Well, after 4 I decided to go back to 2 because she really was best for me and I was afraid if I stalled too long I’d loose her. Meanwhile DMV is supporting me all along. Match dating in voles 2 people who have to agree, so it’s not like buying a car.Once 2 and I agreed we were a perfect match, DMV allowed me to put my account on HAPPY HOLD. So for a while at least I have 5 more paid searches in the bank. There are no refunds and it’s expensive.So I am very happy with DMV and I strongly recommend them.

Ra
Review №22

They are quite expensive for sure. But, so far theyve been responsive and had arranged two dates. Hope something works out for me through them. Curious to see how it goes. Will update my review after sometime on how things goes.

An
Review №23

They provide in detail matches that fit your profile.The DMV Matchmakers take the time to screen matches and provide service to make dating safer.

Ka
Review №24

No service will be provided after you pay them the fee. Do not trust what the sales rep would tell you. All they want is to put your money in their pocket and then you are at their mercy to receive service, if any at all. This company has been scamming in the DMV area for some years and they keep changing their business names to disguise themselves. However, what they do never changes - stealing money from people who are looking for love. Shame on them.Dan - if you want to contact me, email at kathyw20100909 @ g mail

Ca
Review №25

Steffanie has been good to me and listens to what I am looking for in my matches.

Gl
Review №26

While I met several nice people through this service, it was not as I expected.

Ca
Review №27

They quickly found interesting matches for me.

Je
Review №28

I signed up over two months ago and paid a lot of money. I’ve called customer service many times until the phone number was no longer working. I called Dan many times to understand what was going on. I asked for a refund since they have provided nothing. Dan said he could not do that. He did return a couple calls and said he didn’t know what was going on. Then called to say someone will reach out to me within the two days. I Never heard back from anyone and now Dan won’t respond to me either. So disappointed that I trusted them.

Ma
Review №29

My visit to the office was spectacular, the person who attended me was very kind, I felt very welcomed with a good expectation, if I recommend using this medium, which is safe

Information
17 Photos
29 Comments
2.5 Rating
  • Address:8233 Old Courthouse Rd Ste. 220, Vienna, VA 22182, United States
  • Site:http://dmvmatchmakers.com/
  • Phone:+1 703-286-5366
Categories
  • Dating service
Working hours
  • Monday:10am–7pm
  • Tuesday:9am–5pm
  • Wednesday:9am–9pm
  • Thursday:9am–9pm
  • Friday:9am–9pm
  • Saturday:9am–9pm
  • Sunday:Closed
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