Very awesome dealership, bought two vehicles from them so far and will continue to buy my future vehicles from them. I purchased my first vehicle with them after my transmission went out in my daily driver. It was still under warranty and without hesitation, they offered to warranty it and replace the transmission. Since then I ended up getting another vehicle through them and they gave me an amazing amazing deal. I strongly recommend asking for Bruce, Bruce is great with working with people and he takes time and effort to put people in the vehicle they want at the most affordable deal they can give. I strongly recommend Victory. I❤️Victory

What can I say!? Victory GMC was the best car buying experience of my life... They listened to exactly what my needs were and just aimed to serve professionally.My car was bought and delivered with paperwork, and something went wrong the tire pressure sensor on the way up here. I received a call and they said theyd contacted another dealership so they can swing by and get it fixed before they arrived (which they did)... I was stunned!I truly wish Victory all the success in the world because it seems their philosophy is to create raving fans just by taking care of the customer, and giving them the information they need to make an informed decision.They sure made me feel like a winner. Go Victory!

Ken was amazing. He helped me through every step of the way. He made sure I was comfortable and accommodated us. This was my first car purchase and I did not feel pressure to buy. Ken made sure I was within the budget I wanted and found the perfect vehicle for me. I couldn’t be happier

A great dealer for sure, if your looking for a no pressure dealer this is it! Ken was great, and took the time to get me pictures and info about the trucks I was interested in since I wasnt local. They also took the time to get the few things I wanted on it before it rolled off the lot. The buying process was easy and how to access all the features about the truck were explained very well. 👍

Customer service is great. The employees at the dealership take care of business and make sure that the customer is taken care of in a very ordinary fashionable way.

Victory Kia took care of me. The process was simple and really gave me the best deal! Call Crystal she will take care of you as well. Best time buying a car I have ever experienced!

Josh seemed very knowledgeable and was very helpful. Patient with an old man and gave me a good deal that I could live with. With all the helpful folks it was a speedy transition. Definitely would recommend Victory to anyone

Excellent customer service they made our car buying experience a good one. Highly recommend them. Will definitely be using them in the future.

I had a 9:30 appointment to mount and balance to front tires. I finally had to check to see if my Yukon was ready around 12:30 pm. I received no call saying so……..3 hours to change out 2 tires.

I had great customer service while I was there Thank you too Yogi,and Kenn

I really had no plans of buying a truck that day. We saw it sitting outside and had to stop and see it. The staff at Victory made us feel welcomed and comfortable enough to pull the trigger and buy my truck. The staff worked with me till i got the deal I felt satisfied with. I love my truck and I will recommend everyone to go there to purchase a vehicle.

The buying experience with Ross was truly GREAT! We feel as though he was honest and had our interests at heart and not his own. He found what we were looking for very quickly. He is such a very nice person and we felt we could trust him. Ross made our buying experience comfortable, fun and with no hassle. Hes a keeper! We have 2 more vehicles to buy this year and will gladly buy them from Ross at Buick in Victoria. We have never bought any of our cars in Victoria. Our experiences of buying in Victoria have been a nightmare. Last year we were looking for our daughter and we have never had such a bad experience as we had with rocket-man at the Nissan dealership. We do NOT buy from liars and cheaters. We ended up at Buick then with Bruce Lowe and returned due to our GREAT buying experience with him. The dealerships and the salesmen have NEVER been trustworthy before now! We have always gone out of town. We now have faith and trust in Ross Young & Bruce Lowe. They are salesman for THE PEOPLE! So very hard to find these days.

I had an amazing experience. Everyone was so wonderful!

Ross & Troy went above & beyond to make sure the vehicle we purchased is EXACTLY what we were looking for. The paperwork took less than an hour & we recommend Victory to any & all of our friends.

They are super friendly and professional answered all questions promptly and made it a great experience

Everyone was super friendly that I encountered, and my car drove smoothly after picking it up.

Bruce did a great job handling all points of greeting, discussion, sales, financing and closing. He even went out of his way to offer options on bringing my new vehicle to me and the transfer of my trade. Outstanding job Victory Team!!!

Friendly and helpful staff. Ross Young did an exceptional job in explaining about the quality and benefits of GMC which shaped my purchasing decision.

Brandon worked VERY hard to get me exactly what I wanted. It took 18 weeks and I am over the moon excited to be driving my beautiful new 2021 Yukon XL. Thank you Brandon and everyone at Victory for your hard work.

My sales person was absolutely amazing, I highly recommend going to Victory Kia for the best experience in town.

Response of Service Rep was outstanding. Eric informed us as soon as it was discovered the repair would take a few days. Repair was completed in a timely manner. Professionalism demonstrated throughout the experience.

MICHEAL DID A AWESOME JOB ON GETTING ME IN AND OUT WITHOUT ANY PROBLEMS! GREAT GUY AND WILL COME BACK AGAIN!

Was friendly, we received help right away, explained every process and application where I understood.

Josh Mosher was great and very personable and thorough. We felt the dealership was fair and honest.

Very good experience at Victory Buick GMC. Ken Willis and everyone else provided great customer service. Made buying a vehicle easy, in and out within a couple of hours. This is our 3rd purchase from Ken. Highly recommend!!

My husband asked me what color and specs I wanted in a Yukon XL Denali and I told him. I did not know that he had done all the shopping for me and the GREAT sales team (Ken) managed to locate and obtain the exact Denali that I had wanted. They all pulled off the ultimate surprise because as far as I knew they were not going to be able to get the vehicle because no one wanted to let go of this particular color. Well they got it and when my husband took me by the dealership he said we were going to look at a Denali that they had just got in but it was a different color. Boy was I surprised when out came the vehicle my Denali!!! I totally did not expect this because I didnt know how serious my husband had been working with Victory GMC to find me this vehicle. I have to say I was shaking when I realized it was mine!! I was SO ecstatic and had tears in my eyes! I absolutely love my new GMC Yukon Denali XL!! The entire team at Victory GMC did an absolutely AWESOME job!!! I WILL recommend these guys!!!

Josh Benavides at Victory Buick GMC has taken great care of me with my last 2 purchases. He is very knowledgeable about his job and continues to be available for any questions I have along the way. I definitely recommend going to see him when you are ready for a new or used vehicle.

I walk in the man was eat never did he recognize me. i told him my name he said ok that all. They always ask me to sign a paper this time they did not or ask for my name. When i call tosee if my truck was ready he said yes they he just call me that a lie too. never did get a call very disappointment with this visit. They were not even busy

Employee Eric with service was great! Very respectful and took care of my needs!

Great service and worker readiness to help and guide.

Good service at the service department take care of the problem and in a very excellent way

I came in for an oil change and tire rotation. Everyone was polite, safety and health conscientious and very timely. Was in and out quickly. It was nice to know I could still get my vehicle serviced during Covid and be safe doing so. I appreciate that.

Very nice people to deal with.

CourteousFastMade me feel at home n part of the family

Great service! The service department did a great job and within a hour my service was done.

People were great to work with and work was done very well. The concern I had was that when I brought the vehicle in at 8:00 AM, I was told it would take approximately 2-3 hours to complete. Thankfully I did not sit and wait for the vehicle, because it was finally ready for pickup at approximately 3:30 PM (7-1/2 hours later) for pickup. Otherwise everything was great.

They Are So AwesomeThanks 4 the new truck

Absolute professionalism, friendliness, respect, comfort, ease, and a beautiful car at a great price!!

Wanted a GMC Canyon since I regretted getting a sedan. Well Bruce said he would call the next for numbers. I was like okay. No rush to buy. Well next day comes nothing so on after until today I saw Canyon was gone. Well if I ever decide to go get a Canyon ill just go out of town from now on since theres more Professional Plus Higher Rated dealers with a 4.5 Average like Vernon Auto Group in Vernon, Texas

Like always, Sales team, management, all employees were top notch.

Above and Beyond as always! I went in for a recall and wiper sprayer issues. I had a 3rd party warranty that I wanted to use if applicable. The service rep did a thorough inspection of my vehicle and found an ac switch leak. This repair along with the sprayer repair, if approved, would only cost me the warranty deductible instead of $700 in repairs. The warranty company had had a service outage and was very difficult to reach to start a claim. The team in the service department stayed on it with me and through some consistency and a few days longer than I had expected when I dropped off my car, everything was approved and I only paid the warranty deductible. A big shoutout to Michael for staying on top of it with me and taking care of business. This dealership is the best!! I drive all the way from San Antonio for service because of the excellent service I have received. Many thanks!!

When in to get a oil change and left with a new car

THE BEST GMC STORE IN THE COUNTRY!

Very pleasant . Everyone acted like my business was appreciated.

I took my truck in for a recall on a airbag on Monday morning and the advisor Erik gamble told me that it was going to take a few hours l said ok l drop it off a couple of hours later Erik called me and told me that the light didnt turn off and asked if he could run a diagnostic test l said yes and how much it would cost I wanted to see the print out the truck stay over night Tuesday around 2:pm l show up and talk with Erik gamble he charge me 137.71 for labor and I dont get no print out of the diagnostic test he did for the truck so to me lm getting charge for labor on the recall of the airbag

Tyler and the team worked really hard to meet my monthly price and still get me into the vehicle I needed. Yay!

Salesman Bruce Lowe was great to work with. He worked hard to find the vehicle right for me which wasnt easy. He hung in there and made it an easy process on my end! I would highly recommend him!!

I highly recommend Bruce to anyone trying to buy a car. He has helped us get two vehicles so far and if I ever need another I know where I’ll be going. My husband loves his new truck! Thank you Bruce!

Stay away from this dealership. Ones they get youThey don’t comply and they keep on changing their story won’t recommend to any body .They are no help at all.And the GM just as bad.Never do business and if you do don’t trust any thing they tell you don’t sing anything before you are wayClear Ken specialized on been soft and everything he says it is garbage. The general manager yogi or what ever his name even worse.If you want that brand look for another dealer.

My experience of customer excellence met above standards and I will definitely go back for any service needs. Thank you for patiently explaining any issues about my car. I also appreciate getting a ride home and getting a phone call when my vehicle was ready. The staff there are efficient and professional.

I recommend Victory GMC. They are very professional, nice and easy to work with.

There just isnt anything bad to say. They took care of bussiness and took care of me. In and out in no time.

Troy and Spencer cranked it out of the park. Spencer went WAAAYYY out of his way to answer my questions.

Salesman very good in responding to text messages. All personnel in dealership were very friendly and willing to help.

The Service department was very helpful. Excellent Customer service.

Had gone a couple of times. Not once did anyone approach me or even try to help me. As I parked and was walking in a younger gentleman asked if he could help! I knew what I wanted and how much I was willing to spend. The day came to an end and had to return home. Contacted my financial intuition to let them know what I was interested in. Contacted sales rep for buyers order due to I would be working and wanted the car. The bank told me they could take care of everything and have me in the car by Saturday. I asked and never received buyers order. Just calls and text saying I had to go in. Sorry but I have never heard of such a thing!! So I will pass on their business and keep looking else where! Very poor in customer service!

Very knowledgeable, friendly, and helpful.

I normally do not post reviews but I just wanted to say thanks to our sales professional Jake.. he was very knowledgable and courteous. Not one time did he ever make me feel pressured to buy, which is why I bought!! Thank you for providing great service and putting me in my new Yukon!!! You da man!!!

Stay away from this dealership. They are no help at all. (Used car department) they promise they are working on your deal and they forget to do it and they dont even call you back. And When you do get them on the phone they tell you they been really busy because they sell 1000 cars a day Haha good one.

Staff were extremely friendly and willing to help

Shopping for a van was getting to be a headache out of town. Driving two hours to see Ford transits at good prices only to be disappointed when we couldnt cut out the tacked on $1250 or more of add ons that were not optional and not advertised on the original price. Mac Haik in Houston seemed completely disinterested in us... Josh at Victory here in Victoria met me outside as soon as I pulled up and wanted my business from the start.The team at Victory were willing to talk out the door prices and dropped the dealer extras the first time I asked. We came to a deal that put us in a new van and Josh was professional and helpful. He followed up with us each day. The maintenance team fixed a few minor issues I found during the test drive and I picked it up the next day.I had a good experience here and would recomend again.

Good customer service 👍

I will never habe business with this people

Did a great job good customer service

I purchased a vehicle from dealership 5 years ago, and I just called them 5 years later and they still remember me, 😁😁😁😁, Im definitely buying from them again. They treat you like family

My salesman aden didnt push to much but didnt just sit back... it was quick it was

I arrived early and was greeted and assured service was on the way. Thorough communication with service personnel. Received shuttle ride to my residence and all in,a timely manner. Two thumbs up.

Props to Leo in service because he made sure my experience was 5 star from start to finish! This was my second experience with Victory Buick GMC and was a huge improvement from my first visit. I want to thank Leo for putting my mind at ease while they worked on my vehicle and for going above and beyond to provide me a vehicle to drive while mine was under review. Appreciate everything he did to make the whole experience pleasant.

Leo the service man was and is always professional. Communicates so you know what to expect while your car is in service. A+ rating for yesterdays service!

My salesman peter was the best. He was honest helped me out more then anyone ever has before. A straight up A 1+ job he did best customer service experience I’ve ever had at any dealer ship EVER

Excellent service. I usually have anxiety over taking my vehicle in for service because of past experiences (youre a girl and don8know anything about cars). Knowing this, its my husband that takes it in. This time, it had to go in and hes working out of town.The techs (David) and service advisors (Brandyn) were outstanding. They listened to my concerns, explained things, and answered all of my questions.I will be taking my vehicle to them from now on.

Went in for oil change. Your new employee Cecilia was great, She took care of everything I asked her about. I would definitely recommend her services. Thank you!! Also, one of your sales rep went out of his way to help me with the key to my trucks toolbox, I didnt get his name, but thank you Sir! Awesome work!!!!!

Ed was a great sales man. He treated us with hospitality and respect. He will definitely be highly recommended to all our friends and family. He was very detailed with our vehicle and made the process of car buying great.

QUICK COURTEOUS SERVICE

Great customer service! They helped me find what I wanted and also in my price range. Great group!

I walked around the parking lot for 45 minutes no one ever came out to help me watching seals personal riding around in golf carts the whole time very crazy how that works. Try the other Chevrolet place in town very helpful went for a gmc come out with a Chevrolet.

My experience at Victory was awful. Sales Reps acting very unprofessional using foul language as well as showing inappropriate pictures on cell phones which I did not appreciate. I would encourage for this facility to put their staff through some better communication skills as well as people skills. When I asked for their supervisor one would say they are in meetings while another would say they were out of town, contradicting one another just plain lying to my face. Service department were lazy and very unprofessional. Instead of helping me with what I needed, they completely ignored me and took their lunch making the customer wait for more than an hour! Finally someone came and helped me which took all of 5min! Kind of felt ignored, being that I had just bought a new $55K vehicle from them! Which was another horrible experience as well. They had me all day there without even asking if I wanted water or anything else. If anyone is looking for GM vehicle I would highly recommend going else where.

Jesse, Johnathon, and Josh were amazing. Wonderful to work with and went over and above all expectations! Keep up the great work guys!!We will continue buying cars and trucks from Victory along with sending all of our friends and family there!!

Awesome experience quick as possible. 1st timer and very impressed with all the service and help I received. Excellent Team!!!

I was asked by my sister to co-sign for a car. I spoke with a salesperson by the name of Joseph and told him my credit was bad. He assured me my credit was not going to be ran and they only needed to use my income. A couple days later was told she got approved for 2 cars and I could get me a new car for $1000 down. I gave them them the money ride off with the car. A month later was told to come in to try and refinance the car through another company. I drove 3 hours back to this place for them to take the car and was left stranded. I had been there 6 hours with no answers and no help. One of the sales people drove me to a McDonalds where I had to wait on a family member to drive 3 hours to come get me with a trash bag filled with my things.( they packed my stuff because they wouldn’t allow me to go back to the car) Fast forward. It took them 2 months to give me my down payment back and gave it back in increments. Now I’m working on my credit and asked them to remove the inquiries from my credit and they said they couldn’t. They have put 18 inquiries on my credit which is making it hard for me to move on and get a new car. This place do not do good business and do not care about their customers.

WONDERFUL Salemen and a great atmosphere at Victory Buick GMC! They made my car buying experience a breeze. I HIGHLY RECOMMEND them because took the hassle out of car buying.

So friendly, caring, going the extra mile, to make you fill like family... Or third vehicle, and would recommend them to family and friends... Everyone was so polite and caring... They have my business forever 😀

Great place, they have been more than fair with trade in values with us for over 10 years. Always offering more than dodge of victoria

Im not sure of the experience personally as my husband was the one who went, but he said the guy who helped him was very professional and kind. And the oil change and tire rotation didnt take long at all.

Michael Velasquez was super helpful along with the rest of his team! I will definitely be back!

Very nice looking vehicles and prices are pretty good but I didnt talk to anyone

Very good experience! I enjoyed working with T.J on this. He wasn’t pushy just very matter of fact and gave us the space to make our decision!

We were home for a family reunion and stranded because the air conditioner went out. Needless to say we did not want to travel back to Irving, TX without it. My son-in-law and daughter took the car in on Friday, and service was super nice. They had to order a part, so we had to have a rental. Fortunately the part arrived Monday afternoon, they repaired it quickly and we were ready to travel on Tuesday morning early. Everyone there was fantastic and we highly recommend them. I had called Port Lavaca first, and they were too busy to try and help us.

I bought a 2015 Sierra Denali 4x4 for another dealer and I should have bought from theses guys!!! I gladly drive out of my way for any service needs!! Let me say this, not all dealerships are the same! After dealing with several jacked up service certified service centers I gave them a try. Chris has always helped me out, let me know what was going on, and they do good work. I highly recommend them! You wont be disappointed!

Wonderful service

Great sales service and will do you right!!

I had purchased a vehicle from here years ago and it was a bad experience. I had just bought a used truck from here (10/19/17) and had an amazing experience. It was actually one of the most pleasant experiences I have had buying a vehicle.

LEO WAS AMAZING. I SERVICE ALL MY VEHICLES AT VICTORY BUICK GMC. JUST WISH CARNE GUSIDA TACOS COME WITH AN OIL CHANGE!

My car was in for an oil change and they tired to get us to do other things that did not need to be done at this point. They did an alignment on the rear tires and then balanced them.My car had oil prints on the hood, no sticker as to when to come back for service and the inside was not cleaned(I was told by the owner that when a car is brought in for service it will be cleaned on the inside before returning to the owner).Maxine Fox

They promised that they will replace a busted fog light on a vehicle in 3 days and when i went to get it fix, they told me that the part was never ordered. And if i wanted to replace that light i will have to pay for it.Bad service!!!!!

They have the best sales manager ever YOGI

Worst experience! They pulled our credit twice. Once without our permission. After the pulled our credit the second time I questioned it. They said they would get back with us on vehicle pricing and trade in. A month later we haven’t heard back from them. Now disputing our second credit pull. Even spoke to the “manager” it wasn’t much help. I was just told I would when I said I was disputing credit.

Was referred to this dealer by my mother on high regards I have to say they do everything as they should. They listen real well to what you want and need that you see what they have available they arent pushy at all like most ones for commission, not to mention I just recently came in for a routine maintenance and they went Above and Beyond on what the warranty required and covered and still didnt charge me a dime.

Generous to veterans. If I were to purchase a Buick or GMC, I would gladly give them a look. Nice group of folks.

Had a great experience buying a truck they worked with me to help make me comfortable and what I would love to drive thank you victory