I was in from out of town visiting family. I called on Friday and made an appointment for Saturday afternoon. I was going on a day trip and needed to drop my car off early. I dropped it off about 10:30. They called me just after 11 and were already finished even though my appointment wasn’t until the afternoon! I wasn’t able to make it back by the time the service department closed at 4, so they left my keys with the receptionist in the sales department so I could pick it up that day. So helpful and professional!

I bought a 2013 King Ranch with only 14k miles on it from Toyota of Victoria a few months back. The check engine light came on and it started acting like it was going to stall. I brought it back for service having bought an extended warranty. I was told the check engine codes were caused by the turbo and related sensors. I was also told that wasn’t part of the powertrain warranty which didn’t make sense to me. I was told it would be a day maybe two. It took 3. I was told it would cost $500 when I came to pick it up I was told it was $700. I had been called a couple times and they would say it’s going to take another hour is that okay. There was no mention of more money so I agreed not knowing that meant another $100. When I arrived for my truck and saw the price I was upset and was loud. Several employees gathered around to gawk. Michelle reran my warranty stating it had never been run because some of it was covered. The bill was reduced to $244. I appreciate her doing the work with the warranty company. I only brought my truck to the dealer because of the warranty. My family owns a well known shop in Houston. I will always go to them not just because they are family but because I know they are honest and fair to all their customers. My truck is running and it only cost $244. So I’m happy with what Toyota of Victoria did in the long run the journey just wasn’t as smooth as expected.

After a very disappointing experience at another dealership, I called Toyota to see if they could repair my car. I spoke with Lynn in the service department and he assured me they could. Shortly after having my car towed to Toyota, I received a call outlining the problems identified along with an estimate for each individual repair. A day or two after telling him which repairs I wanted, I received a call telling me my car was ready for pick up. I could not be more pleased with the service I received. Lynn’s kindness, promptness, and professionalism really impressed me. I highly recommend the Toyota service department and will be using them for my future needs.

Linn was great and very professional on advising me on what all was done and was very accurate on when my truck would be ready.Definitely 5 stars ⭐️ and will continue to have my business

Service was great. Lynn was an excellent service advisor. Shuttle service was wonderful.

My screen light turns off and stays off for a while and then comes back on so I asked them to check it and I was told there were no updates and they didn’t fix it. They didn’t even tell me we checked it and it is this or that, the only thing was no updates so the problem is still there. I’m not happy because I drive all the way from Corpus and it didn’t get fixed!

I was provided exceptional service by service advisor, Harold Hill. He was patient, attentiveand worked quickly to provide my needs.

The service was great I took my car in before my appointment time and they got me in right away. I was called earlier than I expected and when I arrived to pick up my car everything was ready. I did not spend more than 5 minutes for drop off or pick up. All my concerns were taken care of and the staff was friendly. Definitely recommend this dealership.

I had all the fluids replaced in transmission, brakes, power steering, radiator, plus the cabin filter. Went in at 10am and came out at 4pm. I was given a ride home and a ride back to the dealer. Mr. Burton gave me a rundown on what services they were doing and cost. I mentioned I was 65 and got 10% off the total.

Lynn (service writer) was great as usual. Professional and informative. Will be back when services are needed. Things were done timely and the car was ready at the time quoted prior to service. Will be asking for Lynn from now on.

They got my vehicle in and out in a timely manner awesome customer service

I told the recognition that the interfender brackets were not on and he since last like he wrote it down. When I got the car nothing was said, nether it was done are maybe the mechanic could not do it. I have never been treated like this. I am a Toyota buyer. And always will be. But their are other Toyota dealers. Thank you very much.

After I bought the car, we tried to set up Apex on my phone. It would not accept Password. I still haven’t been able to connect. Need help with it. I’m not tech savvy. Very satisfied with the car wash & vacumn. 😊The thing that concerned me most was being told it would take 4 hours, so no place to go except the mall. But it was finished in less than 4 hrs. Very nice driver to & from Mall!

Quick check in. Shuttle offered to & from facility

Came in without an appointment later in the day and they were still able to do an oil change and change the brake fluids. Very professional and also vacuumed my car without me asking. Bought the 2017 Dodge Challenger here and the only problem I’ve had with it is that it’s not a V8. Very friendly staff and well organized.

Mike was the guy that helped me and he was friendly and thorough. I love the Toyota dealership in Victoria. Every experience has been good here.

Michele McLain did such a great job,thank you so much I greatly appreciate you!

Nick was a joy to work with as were the ladies at the rental desks. My window was replaced in a timely manner and I am very satisfied. Thank you Toyota of Victoria.

Other than waiting about 15 minutes for you to find the keys to my car, I suppose the oil change was done correctly!

Excellent service as always!

Everyone was pleasant,helpful.

Great people, very knowledgeable

This dealership I typical in its appearance and work, but not so with customer relations. I dread going into this dealership like most dread a dentist visit. The service people are not friendly and do not make much eye contact. They immediately begin by recording vehicle data, photographing it in its entirety ( even the engine compartment), and conclude by trying to sell you additional services. This initial step is concluded as the customer stands while the service person enters all data in their tablet. This same process occurs whether the customer is their for a service appointment, an oil change and most recently to inquire about rain water leaking into the cab via the third brake light.

Great service. Got me in and out fast.

I took it in for a 10,000 mile check up. They were prompt and courteous and very professional.

My service advisor was really nice guy and got me in quick

Great service

5000 mile check up..I was completely satisfied....they went above and beyond...

The 25000 mile maintenance was performed satisfactorily, but it took 2 and a half hours for tire rotation, and the service person was uncomfortably pushy.

Keith did an amazing job

Great job and scheduling.

Fast courteous and even vacuumed my car for me

Toyota Service Department is practicing Covid guidelines, door handles wiped down, sanitizer and wipes avail, all wearing masks. They care!

I sat and waited 4hrs. Then they tried to charge me double what I was qouted over the phone.

Recalls on airbag & seat belt latch

Toyota of Victoria has always showed me how dedicated and professional they are when they service my Toyota Prius Prime Advanced vehicle. Thank you for a job well done!

Very. Kind and help with all my needs

Thanks to Danny Guttierrez for his assistance with a couple of issues

Quick service

Great service.

Outstanding professional & courteous service

The service is consistently fast and friendly

Very efficient

Nick was professional and kept his word on time of service and exceeded expectations.

Toyota wouldnt go into park.

Customer service was awesome!!

Awesome customer service !!

They did a good job cleaning my vehicle. I got am oil. Change

I previously added my review.

Knowledgeable and helpful staff. The Highlander has a comfortable and quiet ride.

Very good service and attendants were very friendly. Waiting room was very comfortable with a TV (with a remote control) services didnt take long decent prices.

Great service at a fair price.

Always great.

Fast friendly service and deffinately go the extra mile!Love Victoria Toyota!

Very good treatment the staff especially Venjamin Morales helped me a lot since I entered the diler

This car company sells cars too much

Excellent attention and professional treatment.