This is the best Kay location I’ve ever been to! The girls are fantastic here. They don’t pressure you into anything and are always open with you. They try to give you options and don’t make you feel bad leaving empty handed which makes me want to go back. It doesn’t matter the deal or the quality it’s the people that makes me come back!

I lost my wedding ring in the parking lot on my anniversary yesterday. Someone found it and turned it so I was able to recover it today. Im sure it was one of the sweet clerks while bringing in the carts. Not enough thank yous can be said to express my gratitude. Good people work here.

I bought a ring online and it was the wrong size. The ladies were very helpful getting me on the right path to fixing it. But be prepared to tell them your phone number a lot. J/K

Nice service! Went in for our ring inspection

I had an engagement ring I saw online shipped to the store. Becky the manager called and said my ring was in and come look at it. Fell in love with said ring. Didn’t want to go through the financing so my fiancé put money on layaway and came back two weeks later to pay the rest off. Was told when we came back that in fact the ring they had wasn’t the exact one we had wanted shipped and it was gonna cost more. When asked why we weren’t told it wasn’t the exact ring they had nothing to say for themselves called corporate and they admitted what had happened but said they couldn’t do anything for us. Fraudulent is what that is. Would never ever recommend this Kay store. The one in the mall and others are at least forthcoming with accurate information instead of lies.

My husbands wedding ring fell apart right before our first anniversary.our salesperson said it can not be fixed and since we did not buy insurance there was nothing they can do. We went to Kay’s because we always buy our jewelry there and we believed they would stand behind their products. How sad, I guess we have to go to a different store to buy a new ring.

Great customer service and prices on many items were affordable.

Absolutely love this store and the associates who work there . They go above and beyond to help u 😊

This store is the best and the people and workers are some of the best you will ever meet thank you for your caring and your service

Always a great experience. Between shopping and coming in for warranty work, the employees have always been very kind and knowledgeable.

Was promised my ring would be sized and I would get it back in two weeks. Got a call after they had it for over a week and said they couldnt size a ring with yellow diamonds, and they would be returning my ring. Two weeks later Im still awaiting for them to return my ring that they couldnt even work on. I called to see where my ring was, was told it was on the invoice but not in the shipment box, and that they would return my call after they called the maintenance department. Found out my ring got shipped to Kentucky, and now I have to wait for it to get back to our Indiana store. I was a very loyal Kay customer. But the customer service I have received and the broken promise made, I will never be a Kay customer again.

When buying an engagement ring this summer, I was told probably 5 times that I wouldnt pay any interest for 12 months if the balance was paid in full within the first year (the only reason I didnt pay with a credit card I already had that earned rewards). I was charged interest on the very first bill and every bill since. Filed 2 disputes with the bank that owns Kays accounts (Comenity) before finally giving up and paying off the balance and closing the account.It was the store manager and not just some new sales associate that promised the 0 interest. I wont be back and will avoid any Kays stores in the future.

The saleswoman sold me exactly what I wanted at a price I could afford!

A great place good people

Not the greatest.... I know if I were to ever decide on another piece of jewelry, this isnt the place.

They have always had the best looking Jewelry in Town

Love it

If you get a warranty they will not honor it bad customer service will never go there again if they keep on doing business like this they will be going out of business save your time and money and go to a good jewler

Love this store