Its all good. Great help when you want or need them. People are friendly. & helpful

My experience took a long time and Mike was very patient and just continued to take care of my needs. He helped me deciding which phone would be best. He got everything up and running and even put the cases I purchased on for me. Thanks Comcast for hiring such a smart and kind young man as Mike.

I’d give them zero stars but that’s not an option. Spent hours arranging for a plan that was reasonable then got billed for something more expensive. Spent hours getting that resolved, then a month later they start billing me for a voice modem I did not receive, nor do I have a voice plan. If you use them, read your bill every month and plan on a hour long phone call each time. Note, this is a review of xfinity in general, not this specific store.

Excellent fast service and a great work environment as well good energy

Walter was very helpful and stuck with us until he solved the problem

Excellent service. Friendly staff.

Great service, friendly crew, great customer service

Quick and efficient when it comes to paying the cable bill.

Jenny was the agent I spoke with and she was very patient, answered all my questions and very pleasant to speak with.

Getting to understand how they function.

HORRIBLE!!! Store employees didnt help me, when I called a number they gave me, the agent on the other line told me that I could qualify for lower internet if I was on EBT!!!

Service was magnificent, thank you very much Comcast

Was having trouble getting my service but they immediately fixed it and were nice about it.

Quick operation with a fast phase customer traffic. They could do something about the lightings and ventilation especially with this pandemic.

They were very friendly.

Since I moved had nothing but issues. Unable to access any of my accounts. Dont schedule your move more then a day out it cancelled what recordings I had. Now it says I dont have service. They no longer have printed channel guides.

The experience at that store was just great.

Real quick and easy no line

Waist of time!

Lady that attended me is great

Literally the manager put me and my family out of the store because we were two adults and two small children. rude employees and zero education. after I made the online booking where it said two adults the manager said that if I want and one adult only, the rest have to go out really bad bad customer service.

Quick and fast!

Excellent client experience from the moment I walked in I was greeted I was assured service customer service person was very personable she got me in-and-out lady shows reliable come here to get business

I can not believe it! Excellent fast service. I went on Saturday when I thought will be lots of people getting help in that Xfinity store. I needed to exchange box and was done in less than 10 minutes. Excellent customer services. Thank you for improving your customer services.

Carlos is the Man !! Goes above and beyond!!

The representative was excellent

Great staff who will help with getting your services right. Much better than Comcast phone based customer service

Customer service is the worst I have ever experienced. They treat you like we are bothering them at what tjey are.They need to do better job at training especially the young people working there that treat us like they are entitled for their job there. I would never get xnfinity or Comcast product because of them.

I dont like Comcast bad service I dont recommend anyone do business with these crooks they always have hidden fees

Great business 💪 a I do business for many years and is great Costumes Sevices support always there.

I was there to swap a box I waited about two mintues they call me and they help me so fast.The whole thing took about three minutes and half. I installed the box and works good.

I felt insulted when I came here for help regarding our contract. I find the staff very rude, customer service definitely lacking. Had better experience before. I’m now thinking of switching to another company.

Excellent customer service. Got new service and internet same day. All my hardware was nicely bagged up and I am at home watching TV and have fast fast internet. Less than 1 hr. Watching football for turkey day. Thank you

Went to pay my bill and stood outside for like 20 minutes.finally got to the front and saw a sign that said only 14 people in the store at 1 time .looked inside and only saw 6 that included the employees.

I went in to transfer my mobile service to Xfinity. 2 days later cannot activate the phone. representatives not helpful. considered my problem.

Just Love them

Great customer service. Sales rep Mike make sure all information regarding your service is correct and up to date.

Awful and absurdly lazy. Nothing but complete BS while doing nothing to solve the issue at hand. Complete waste of my time.

AT & T failed they lie to me, made to appointments for them to come through for Home Service they didnt went straight to Xfinity, great service from the beginning to the end. They came out same day service, by 5 Im watching the As baseball game. Now thats customer service and customer care 10

The lady that was helping me was how can I say this in a nice way a bit rude and standoffish, so I end up going to AT&T and buying internet there. They were so helpful and nice and it was a lot cheaper than Comcast / Infinity.

Great

If youre coming here to switch to their mobile service, the staff is knowledgeable and professional. They will help you get what you need and answer any questions you have. This is my first positive experience with Comcast in my entire life.

Artificial intelligence has paid me in bit coin to observe productivity and report on this device. Not pleased. Bill Gates will have revenge

Had to cancel service due to moving out of state. Super helpful and friendly.

Helpful staff, downgrade or upgrade your account, exchange equipment close and convenient.

Very helpful, switched out equipment with no issues.

They were professional and helpful even as I arrived they were scrambling for their computers to get back after the stormy weather - heavy rain & winds, knocked out their power.They had a good system taking down in order the customers who walked in the door.I asked how long for the wait... and was given a 20-30 minute time frameSo I put my name on the list and left to run an errand.When I returned, they had my bag of dvr and cable box etc..ready to go.Highly organised in my opinion.

The reps at the store are unknowledgeable. They hand out equipment that isnt provisioned and never pick up the phones.

I was very surprised on how quickly I was in and out. I always hate dealing with cable/phone companies, but this Xfinity stores employees are well trained and were very helpful. The line was long, but the system they have in place to help their customers works surprisingly fast. I no longer dread going to Comcast for any of my cable/internet/phone issues.

Quick in and out trip to swap for an upgraded router. Thanks for opening till 7pm😅

Organized and quick service.

Frustrated that my money wasnt good enough for their service because of their artificial barrier of only allowing iPhone users onto their network with unlocked devices. I have unlocked Androids Note 8 and newer. There is no technical reason for Androids not to be allowed as BYOD, but they do sell them and wanted me to buy a two year payment plan for a $150 to start service.

I have the wireless box in my room that randomly updates every 20 minutes interrupting anything you’re watching causing me to call all through the month however they have the nerves to call you if you owe a dollar, 75$ if someone comes out. I literally hate Comcast Telephone service everyone sounds like they hate being at work, in person is very different and pleasant.

Good staff. Good service

They were very helpful to fix a problem

People were nice, but they royally messed up my Xfinity account. When I moved to CA, I went to the store to transfer my account. To make a long story short, I went into the store with one account, left with 2 accounts (without knowing it) and was unable to even log into my accounts because my information was input incorrectly. I repeatedly called Comcast to get these errors corrected over 3 months before I finally cancelled my service. And after I returned my equipment to this store, Comcast called to inform me that they had not received my equipment.

Had some Technical issues and billing bill - paid. CS was good, and everything was corrected.

Comcast is by far the worst decision you can make when it comes to choosing your cable company. All they do is give misinformation and charge fees for ridiculous things. The internet almost always has a problem I have to restart my box on the regular. I went down there to change bundles for a cheaper one, they swore it was cheaper to do home security.. but Im paid 100$ worth of installment fees for them to put something in my house that beeps when we open a door, nothing else. So in reality now my bill is more expensive AND on top of it Im now stuck in a two year contract with them. I wish I would of read the paperwork better cause as soon as my contract is over Im done w comcast.

I will not trade Comcast for nothing they are the best

Nicole was super helpful and got us all hooked up with a great bundle!

Cool people work here..I like all of them

This place is very hit or miss. You can get lucky and have no wait, and a friendly person to help you. Or you can wait a half hour to talk to a grumpy service rep. Always get receipt when you turn in equipment. Comcast likes to lose their records that you brought it back.

THIS location is fantastic!! I am never calling customer service again because this location takes care of everything and anything I need when I need it! Not to mention crediting my account whenever you lumps of coal decide to charge a fee for whatever you can think up!

Hooked me up. Very easy to work with.

Terrible costumer service COMCAST dont respect contracts THEY dont help you! They are not helpful at all! I got my contract on December for 1 year now in may they took some channels out my package n substitute them for other hella boring i ask why they said theyre in a different package i have to pay extra now if i want them !! But why if i had them in December wen i 1st open an account there! They suck hella bad ! Just waiting for contract to be over to change my service somewhere else!

I just wish they would take cash and more suitable for more employees and more for customers pay attention to your customers

Horrible, no structure, mean staff, rude staff, nasty tone dont want to help you....worst experience in my life.

Exceptional friendly service

Great place and staff are top notch

The ladies who run this store are the best!

I just left this store, there was no one on the floor to assist You! The young man at a front desk said he was helping someone, was standing there for 15mins and he had no customer! Meanwhile only 1 person on back desk, 10 customers waiting, me included! But when two customers got into an argument 4 workers came out of the backroom! Get your customers in and out, not when you feel like working the desk! Very disgusted w/ how this store is ran!

They wouldnt accept their box back nor close the account. Worthless.

Decitefull dishonest un willing to correct problems created by there staff

Xfinity is a scam. They say one thing and bill you another. They change their contract on the fly but wont let you out of it. Theres no option to remove CNN and other lying globalist propaganda channels so they dont get any of your money. Everything is overpriced because of a genuine monopoly. There is another provider in the area but they are so terrible you cant even maintain a connection to the internet or finish a show without a service interruption. If you are in this area you just have to deal with them for internet and ignore their TV and Phone offerings.

All cable company must lower the fees 78% very expensives

Nice store, associates more helpful here than over the phone

Im never calling Comcast again. Whenever I go into this store the staff are always friendly & nice, with fast service and willing to credit those rando fees that come out of nowhere without being put on hold.

Friendly fast service and never a long wait.

Oddly enough, GREAT customer service. Something you would never expect to get from Comcast LOL

Ive always had superb customer service at this location.

Always great service.

Great employees good customer service.

Convenient to bill pay

Great customer service

So far satisfied.

Be ready for a wait if your not using the kiosk!!!

Well Comcast has its share of problems the people within this store are just excellent customer service and trying to help you as best they can

This place is trash has the worst customer service in the world.

Im here, its 6:47pm they are closed can someone explain this Like who closes early on Wednesday may 24, 2017 6:47 pm closed early

Good service and John very polite

Needed help when i had a problem with transferring cable to new house Diekeya was very helpful with fixing problem but Ive been told i signed a new 2 year agreement which was never talked about at that time need to stop by and find out how that happened...

Closed account. Cut the cord!

Very knowledgeable and honest

Its comcast the worst company in america

The people there was great

Good/fast service

Because I got to wait two hours for this s*** to come back on

Lazy women wont get up to show you phone

Good service here.

Great face to face customer services