Great location, with a good mix of cars! Always helpful and will get you on the road with a car for your needs!

DO NOT GO HERE! YOU WILL REGRET IT! 1) Staff is DISHONEST -- intentionally snuck the vehicle damage waiver paperwork into the billing paperwork without my inspection of the car 2) Not properly staffed, the manager Sam insists on doing everything himself -- if there is more than 1 person there you will WAIT A VERY LONG TIME for your car 3) Car was dirty there was garbage in the console and could tell that it was not properly wiped down, the exterior back window had stains on it and could not see out of it properly. I had to wipe down the car and clean it myself 4 ) The staff will try to charge you as many fees as possible -- due to the delays and problems as described above the staff still started my rental early and not when the car was actually ready, they then charged me for an extra day. When I said I was going to complain, Sam closed the rental and charged me for an extra day. Judging from the numerous negative 1 and 2 star reviews I know that this is not an isolated incident. AVIS corporate, please close this location! It is doing damage to your brand! I will never rent from AVIS because of this experience!

We just went pick our rentalThe employee or owner whoever that guy was in the office was so rude to us … He knew the car was damage bt still gave us damaged car my husband was almost home he saw Windshield LITTLE DAMAGE so he went back to Avis told that guy what was wrong the car then the Avis guy puts super glue on WINDSHIELD he called my husband crazy who calls they customers crazyOVERALL WE HAD A VERY BAD EXPERIENCE NEVER GOING BACK TO VALLEJO AVIS WORST ENTERPRISE SO MAD N UPSET

Friendly, informative of evading surge charges

Didnt get it because I had a debit card and my credit score was to low. Wasted my time coming there.

Our American traditions teaches us that courteous men allow a woman before a man. Most American men understand this tradition. AVIS foreign women CS personnel seem to put men before women, and see there own people before anyone else no matter whos in line or not. I did not like that. The man stood there while the CS lady argued that I was not first until an American lady (customer) told her the truth, I was first. The foreign man never parted his lips to say... He was was last.If the situation was different, and the man was actually first, I would not have moved my self in front of him. He walked up after me, and saw me standing in line before him. THIS IS NOT GOOD CUSTOMER SERVICE. I believe AVIS counter at the Oakland Metro. Airport can do better than this. This was not mistake. She did not ask: may I help whos next... She called him up ahead of me.

The customer service at Avis is appalling! The supervisor is beyond rude and their customer service on the phone at their 800 number is no better! Let me tell you a little about my experience at Avis on Solano in Vallejo! I rented a car from them on a Saturday afternoon. The lady behind the counter was being very rude to the customers before me. She was rolling her eyes slamming pens snatching paperwork from the customers. All because the time that the supervisor told her to bring the car back was an hour later than the paperwork said. She did not want to be charged an extra day and just wanted the correct time reflected on the paperwork. Now I understand that it is Saturday and you want to go home but this is no way to treat your customers. In addition to being rude she was unprofessional by having HER CHILDREN IN THE OFFICE WHILE SHE WAS WORKING! Obviously she doesnt give her job her full attention when she is at work/daycare. Then I was given a VERY dirty white mustang that could not even go above 80mph!!!! So yeah rent a premium car that is slower than the cheapest car that they have so save your money and get the Camry! Then because i am a medical marijuana patient i was charged $250 because she could smell the marijuana that I keep in my pocket!!! Did I smoke you may ask! NO!! I DID NOT! But some how she still wants to discriminate against me and my medical condition and charge me $250! Not only that but she refused to issue me a receipt! I guess if you are corrupt and put unauthorized charges on a credit card you dont want to leave a paper trail! Yelp should make an option for no stars this is not a business these people are criminals who rob you once they have your credit card number!

Do not rent here. This rental company is a hoax. They made false charges 5 weeks after I returned the car. They charged $150 as simple cleaning fee! Even though we Walked the car after returning. No honesty shown by this center.

Very good customer service when I came in to when I dropped off. Car was clean, manager was nice and accommodating.

Dude Charged me 31 dollars for my rental when I dropped it off 5 mins late. When I realized it 9n my card. I told him if you were gonna charge me 31 dollars I might as well kept the car. The rental was 36 dollars a day and he charged me a late 1hr fee which was 31 dollars. Called customer care to complain and my refund.

My second time renting here and Ill be back again Im sure. Great prices and friendly services. This last time, I booked my car online late Saturday night, they were able to accommodate this late booking no problem.

They will do a credit check and if not good they will not rent you a car, even if you made a reservation on line. Make sure a do a walk around on the rental because they will hold you accountable if its not documented on the rental receipt

Good fast service and I even got a free upgrade! 3 stars becuase the truck had a fowl fish/curry smellNot even 4 attempts of lysol lavender disinfectant could get rid of it. Id use again just not that vehical lol

Love Avis, disappointed with this location. Cars are dirty, inside and out. Twice had rentals breakdown. Avis does need a better assistance policy for issues not involving a dead car on the road. Try finding assistance in diagnosing an issue and getting it fixed.

A great place to get treated like a second class citizen by some arrogant greasy immigrant.

Super friendly and good service from Sam!

Horrible service, the manager was rude. Felt forced into buying insurance even tho I have full coverage on state farm. Rude on phone and in person. Would have rented from another place but it wss emergency. Do not rent from this avis. Car was filthy dirty too and I rented online and did not get the class of car I requested.

This Vallejo Avis is located only 2 miles from the Vallejo Water Shuttle drop off from SF. The car pick up took 5-10 minutes, my rental car was clean on the inside, shiny on the outside, worked well driving in and around Napa Valley for a few days and dropped the car off in less than a minute @ SFO. No complaints, priced lower than competitors.

This​ person who runs this place did EVERYTHING he could to help me find the cheapest option. He is obviously a super hard worker and is very honest.

The cars were filthy and never cleaned before they rented to me I was quoted a price of 175 but they charged me 328 the guy who I believe was the owner was rude and very unethical would never recommend to anyone the place is a complete rip off

I made a reservation in the morning & got down there at 12:57pm & the were closed & called Avis customer service & customer said they should have been open, but a representative would be there in 30-45 minutes & I had to wait outside Avis in the hot sun & horrible customer service...

Cool wip