Warning— do not use—- worst company to ever do business with- paid For the windows up front to fix two windows- 1 arrived broken— they didn’t realize it was broken until the day the appointment was scheduled!! They don’t give a timeline for when a new window is going to arrive— if you have a broken window do not use these people— they are rude and unprofessional—And they are very slow at scheduling anything —

Im writing this review based on a one time experience I had with Dawn who apparently answers the phone for the company. Im military and recently moved from the other side of the country; only been in California a month. Im renting my current property. I was advised to contact the company to set up an appointment around my schedule to fix the patio door. I called, was given an appointment for 24Sep btwn 0930-130. I made myself available for said appointment, stayed home all day cleaning since I recently moved. 1300 rolled around, no one showed up. I called and spoke to Dawn and proceeded to tell me he left a card on the door because the owner doesnt have time to wait. I advised her that the doorbell didnt ring or knock at the door and I have been home all day. I also asked why didnt he call. Her response was he worked 20 calls today and dont have the time for that. I let her know how unprofessional it seems. From here this has went down hill. Dawn proceeded to say you know what, Ill deal with your landlord, you dont even own the house. I dont have to talk to you or deal with you. byeeeeeeeeeeee. Just like that and hung up the phone in my face. I sat home for a sec in disbelief as this just happened. Called back, no answer. Called back, no answer. Dawns professionalism is questionable. Regardless of the circumstances, this is a business, and a business transaction with me being the customer, you dont treat people that way because you feel you have the right to. Home owner or not, Im still the customer. I will be reporting this company and their standards to the BBB.Thanks.Update: 24 SepWas unable to reach the company via phone. However, found their FB and left a message. Unbeknownst to me, the company reached out to my landlord and told him I was verbally abusive which is a lie coming from a domestic violence survivor. I dont appreciate being lied on. Neither do I appreciate nor will accept this form of bullying. Furthermore, the company went on to antagonize me about the incounter. The company messaged again on FB and said I admitted the card was left. Maybe the person couldve made himself invisible. Comments like that are uncalled for and highly unprofessional for a small business and definitely not a smart move. Common sense and business rule would agree. Why continue being unprofessional? The question isnt whether they arrived, the issue here is the failure to follow through once arrived. I Iater watched the person from my camera ring bell once. Maybe I was in the toilet, shower, backyard etc. Why not call? There was a standing appointment. So obviously they didnt need the business otherwise, they wouldve make their presence known. I asked Dawn a simple question, why not call? She blew the whole thing up with I appropriate things being said to me. As I stated, highly unprofessional.

Dave and Dawn are just amazing. As I am getting ready to sell my house, I needed the screen door fixed/replaced ASAP. He rushed it for me and was so professional in the process. The Glass Guy epitomizes quality customer service and expertise! Truly a magical experience. Kudos and thank you to them both!

Have been going to this place for years, theyre a husband and wife team that provides great service.

We used The Glass Guy to fix a slider door handle in our home. It broke the first week we moved into our home and The Glass Guy was the first place that finally knew what they were talking about! It was such a relief to work with people that were so helpful and kind. The best part was that he even figured out how to get us a more custom handle and installed it for us. He also let us know that our rollers on our slider would have to be replaced eventually to prevent the handle from breaking again. I know there is no one else that could have done or would have done what they did for us!

Dave was able to find a elusive patio door handle and hardware, A plethora of knowledge...

Over the years, these folks have done work for me as well as some friends and neighbors. I recently needed new shower doors and found Dave and Dawn had moved to a new location in Vacaville. Called them and now have a beautiful, upgraded shower enclosure for less than I expected to pay. They are still great folks and Im glad I found them again.

Dawn was very unprofessional, condescending and rude when I tried to reschedule my missed appointment with Dave. As a paying repestful customer and a veteran, I have never been treated this way. I will be filing a compliant with the local BBB.

Dave the repairman was very friendly and knowledgeable, great company.

Excellent experience from start to finish with Dave. He designed a beautiful new shower enclosure for us after I broke our old one. He turned our outdated shower into something modern and nice looking.

Good custom work

Awesome storefront and plenty of options

Great Service