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BMW of South Atlanta
4171 Jonesboro Rd, Union City, GA 30291, United States
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BMW of South Atlanta

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Ro
Review №1

Working with Nakari was an excellent experience very good sales man and very knowledgeable about all the cars they sell, I didn’t even went there with the intention to buy a car but after dealing with Nakari i just had to buy one !!!!!

Ro
Review №2

So thankful for the incredibly helpful, responsive, dedicated crew at BMW of South Atlanta! We do not reside near this dealership. My wife, me and our pup made last minute plans to go see her mother on the gulf coast for Labor Day. We were on 85 south in terribly heavy holiday traffic and the A/C stopped working, the alternator quit charging, etc. I popped the hood and found the V-Belt was shredded on our 2014 X1. The odds were against us, 4pm on a Friday, Labor Day Weekend, and The service bay was full. I called several franchise shops in the area but nobody was willing to assist. I called Chris in the Service Department at South Atlanta BMW. He ushered me directly into the Bay. He was upfront and let me know the car may not be repaired tonight depending on parts availability. However, Sergio jumped right in and inspected the vehicle, took it in the garage, and made the necessary repairs. These guys took exceptional care of us. They stayed late to get us back on the road that evening. We are so extremely grateful for everyone we talked to and worked with. We even got a good laugh… just before leaving Chris said “ I apologize but we will not be able to wash the vehicle tonight.” These guys went the extra mile. To them it was just another day at the office!👍🏼👍🏼“Ultimate Driving Experience, in the Ultimate Driving Machine, At the Ultimate Dealership!”

Er
Review №3

I was able to get an appointment right away. My concerns were addressed and I was given a clear update on the status of my vehicle. Justin and I discussed in great deal what services I needed to have done. My services were completed in the same day. I was happy with my service time and the overall communication and customer service provided.

Ra
Review №4

I’m in my 2013 X3 BMW with 110,000 miles on it and I break down on I-75 near Atlanta airport. Oil pressure light came on and pulled to shoulder. Everything on car locked down.I had car towed to BMW Union City where I had bought it 7 years earlier. Initial analysis cost $165. Advised that additional analysis needed that will cost $1700. Repairs will cost even more once diagnosed. Salesperson gets involved and offers alternative solution…get $1000 trade in on my car and pay sticker price for new car- no negotiation…take it or leave it. Stuck between rock and hard place No customer loyalty and no help here. BMW, no confidence. BMW Union City, NO HELP! I feel dirty after dealing with these folks.

De
Review №5

My battery in my 328i is charging at 50%. The battery is still under warranty. However, BMW of South Atlanta will not replace the battery until they check it out. No problem, I set an appointment and take off work, but they dont tell you that you have to pay for the diagnostic test to tell them what module is turning the car on and pulling the juice when the car is turned off. If they already know that a module is pulling the juice, they probably know which module it is, and thats a malfunction that I should not have to pay for. Instead of replacing the battery/adjusting the module, they give me a print out for $5,000 worth of work unrelated to the battery. They cant honor the warranty without trying to get you to spend more money. Where is the customer service BMW of South Atlanta?

Do
Review №6

Great job by all. Justin my service advisor was very experience in his craft. The young lady in the loaner center was top notch (X03VE5V2P9). much much better than my last visit. The auto technician explain everything on the video. My X5 is now the Ultimate driving machine.Thank you all !!!Donald Golden

Jo
Review №7

My husband & I had such a great experience with Leroy at BMW of South Atlanta when we recently purchased our new car. It was our first time there, as we had previously worked with another Atlanta BMW dealership & had a less than stellar experience, so working with Leroy was definitely a breath of fresh air. He was very generous with his time, while explaining our new car options and was kind enough to treat us to lunch. Thank you so much Leroy & the BMW South Atlanta team!

Cl
Review №8

Wish I could do no star, but thats the only way to post my opinion!!! This is the worst place to do business with. They cant even pick up the phone and do it right. Sales didnt pick up, went to parts, receptionist wont answer, Service got all voicemail over and full. What is the type of business baring the name BMW? Ultimate...poor service!!!

Ma
Review №9

We had a fantastic experience at BMW South Atlanta (Sons Auto Group). We visited other dealerships, but no one was as polite, professional and helpful as the team at Sons Auto Group. We worked with John Crespo specifically and he really made a difference. John went out of his way on multiple occasions to accommodate us and really helped us make an informed decision without any pressure. It was obvious to us that John is simply just a great person who cares about helping people find their right BMW.Tyler (the BMW Genius) was also great to work with! He was not only patient, but actually showed his enjoyment with educating us about BMWs.There were a few other people that we worked with along the way and each of them were professional and helpful. The consistency from each of the team members really showed that its a part of the culture there and not just a fluke. Anyone looking at BMWs should definitely stop by the Sons Auto Group!

Ga
Review №10

Once you agree to an appointment at this dealership, the will worry the hell out of you.I had an appointment to go there on a Friday. I decided not to go and let them know. I got a text message the next week reminding me of my appointment on the following Friday. I DIDNT agree to that appointment. I text the sales representative and he said he couldnt get me the monthly payment that I wanted.THEN, I get another message a few days later wanting to know how the appointment went.I mean really, if you tell me that you cant help me, why do you keep texting me?

Wi
Review №11

Brought my wifes X3 in for routine service. Chris Russell was my service advisor. He was extremely polite and courteous. Kept me informed whilst I was waiting and had me out the door earlier then the projected time! Its nice to see that ones business is appreciated and that my car was well taken care of.

Ja
Review №12

I had a great representative helping me with my car this visit. My prior visit I wasn’t so lucky. There was open communication this time which was helpful. I hope this good service continues

Ra
Review №13

I have been going to BMW of South ATL for about 3 years now and the customer service is great! I’m always in and out in a timely manner.

ir
Review №14

Damian was the absolute go to. We walked in not knowing what we wanted and he guided us where we needed to be. I found him to be honest and with great knowledge on the best deal for us. Everything he promised came through. We purchased a X3 BMW and we look Good. My husband bought it for me as a early Birthday gift and I’m over the moon. The whole team was amazing. Trust Damian he Will get it done. DTHECARPLUG

Sa
Review №15

Sales person Leroy was good but the sales manager was not. Leroy came to me, showed the car, tried his best to get me a deal. Then walks to the manager and asks about a price discount, comes out saying that the manager is going to decrease x$ and i was ok with it, but then in a minute the manager comes out and says sorry that my employee gave you the offer but we cannot give you the promised discount( which was given just one min before). Forward 3 days later, the assistant calls me and tells me that the manager wants to talk to me but i politely declined. I will take my business elsewhere. I wish i could give you 5 stars Leroy for the friendliness but google allows only one rating.

Ki
Review №16

I had a great experience recently. My I drive informed me that I needed oil change and brake fluid flush, but due the inspection by the technician he determined that I needed to replace my bushings. This was a Blessing since I was preparing for a road trip.Thank God for my technician as well as my Service Brandon Fitzgerald. He was courteous, professional, knowledgeable and kept me in the loop through the entire process. Very pleasant experience which is important especially when you’re spending your hard earned money. As ya’ll know- BMW stands for Bring Money With you, but the damage wasn’t too bad.

de
Review №17

Great service!! I drive all the way from Michigan, also received a great deal on my trade in. Not to mention the sales guy Damian FIVE STARS… I definitely will continue doing business here on out with BMW South Atlanta..

Sp
Review №18

My experience was pleasant. I had an appointment for an oil change at 1030, I was greeted and seated with curtesy and my wait time was minimal. My service rep did his job without trying to add services I didn’t need. Overall, It was a great experience compared to other BMW dealerships I’ve been to in the past.

Sa
Review №19

Words are inadequate to express my sincere appreciation to Ken Wilson Finance Manager for going above and beyond expectations! My initial purpose for my visit was to explore the possibilities of getting a car. I left in BMW X1 281i! So grateful to God and appreciate my salesman D. I highly recommend BMW of South Atlanta dealership. They are simply incredible. Thank you.Sandra McDonald

Ra
Review №20

Very personal and smooth service. One of the best I’ve had in a long time.

Wa
Review №21

I will not be renewing my service contract at BMW South Atlanta because of poor workmanship on several different occasions. Recently they left the cap off after changing my oil. Instead of cleaning my oil soaked engine compartment, they only wiped it down with a rag. Now it constantly smells like burning oil and is potentially a fire hazard. Ill pay someone to steam clean it for me. Thanks for nothing BMW.

Wa
Review №22

They went above and beyond to make sure my timing system was correct and Dealt with the extended insurance company. So far so good thanks Cary and Jerry😌

Pe
Review №23

I would like to say that my experience was a lot better than my first one. Thanks to the customer service rep.

To
Review №24

My overall experience was a good one. Had an appointment for an oil change. Was notified that they were short staffed. Was not happy about the 3 hour wait, but staff kept me informed.

Vi
Review №25

Had to go in for service late on a Saturday afternoon just a hour before they closed without an appointment due to a sudden mechanical problem. The service advisor (Sheldon) was juggling 2 other customers, but still found time to check my car in. He then helped me find a rental car at a local outlet. My car was done on Monday and fixed at a very fair price.

Ro
Review №26

I purchased a used 2020 X5 not knowing the windows had illegal tint on them. My car was towed because the car was considered unsafe to drivebecause the windshield was completely tinted. I was left with a tow bill of $259. Please have tint inspected before buying used vehicles.

Ro
Review №27

They do excellent work. It appears their attention to detail is slipping. My appointment was at 7:30 AM. i got there about 7:25 ad there were no lights on and the doors were locked. The lights didnt come until after 7:30 and the doors didnt open until 7:35. Its a small point, but I was there on time and they were not ready.

Ka
Review №28

Always professional and efficient work. Thanks Carey, for keeping me informed, while vehicle, was being serviced. Great job, as usual. Yes, I will continue, to have my vehicles serviced at BMW of South Atlanta. Thanks you guys and girls!!!

Ju
Review №29

We leased a car from BMW of South Atlanta. We literally ordered it on a third party app and within an hour John Crespo was assisting us via text message. Within 24 hours, the car was hand delivered to my front door (2 hours away) by John. This was the most seamless car buying experience ever.

Sh
Review №30

I came into BMW for an oil change two days before my birthday.. I saw this awesome guy helping the customer and was very determine to get them into a car!! So I felt like that was the guy to help me!!! And he sure was DTheAutoPlug!!! Damien I must say when I tell you guys that this man means business and very loyal and trustworthy straight forward and just all of the above a great person to go to for a car!!! I left with a Brand New 2021 BMW 530i I must say it was the best birthday gift a girl could get!!! Thank Dee your greatly appreciated and I tell anyone if you looking for a car and wanna have an awesome experience getting one Get at DTheAutoPlug he the BEST!!!!@

Cr
Review №31

Took my vehicle here because of noise and power. When I first got there the service advisor said nothing is wrong with the car after hooking it up to machine. I told him I was a mechanic opinion. So the said it was an leak and they have to get the part. They had my car for over 2 weeks. Then text me and said that did not fix the issue so I would have to pay more for a pump that would fix the issue. So I said ok and had to wait another week. Then they contacted me back and said that didn’t work. I still had to pay for the service envelope though they didn’t fix the issue. Never going back here again.

Wr
Review №32

I have mixed feelings about this particular dealership mainly due to past experiences I’ve had with some of the staff, some of the inconsistencies and the lies… several years ago I even put in a complaint with the manager who never did return my phone calls… I do try to stick with one advisor if I am going in… That advisor is Bryce… I feel that he is trying to make an effort to assist the customers and give them as much Customer service as possible…If it wasn’t for him quite frankly, I probably wouldn’t even step foot in that dealership.

Th
Review №33

I actually had my appointment time incorrect. I came in on the wrong day but the service people were very understanding and accommodating. i was able to get satisfied service that day & timely.

Ju
Review №34

I was greeted immediately. It was determined that my tire needed to be replaced. The service agent & technician got on it right away. Everyone was kind & professional.

Ve
Review №35

BMW need to work on their customer service. The gentleman that did help us was very nice he had great customer service. But we had to wait at least 20 minutes before we speak to somebody and there was enough people in that building that could have been speaking to us.

Wa
Review №36

Damien is the best of the best! Guy is knowledgeable and great at what he does! If your looking for a new vehicle go see him you wont be disappointed!

An
Review №37

Youll get better customer service at a different BMW dealership. I left here in March and purchased my BMW elsewhere. I left here this time to take it to the dealership I purchased it from for service. Nobodys rude but you just dont feel welcomed.

Pr
Review №38

I just purchased my very first car a 2014 BMW 328i and took it here to be serviced a few days afterwards. I called Brandon and he got me in when the schedule online said that I couldnt get in that day. After about an hour and some odd minutes my oil change and vehicle diagnostic was DONE!!!!. It may not seem like a big deal but I was hoping and praying nothing was wrong. And nothing was. Brandon was awesome and he really helped me alot. Thanks so much. I will definitely be back when I need something else.

Bo
Review №39

Great service. Sheldon was fantastic and I was in and out quickly. Washed too

Yo
Review №40

Courteous and professional employees. Fast oil service. I will return.

Ja
Review №41

I have not been having a great experience with this dealership. I am in the market for a new car so I contacted the dealership online and they asked me to do a finance application after doing so, I had to beg someone to give me a call about my application the next day I kept calling and everything was going to voicemail so I decided to drive an hour and 30 minutes away AFTER WORK to get an answer just to find out that I was approved but the vehicle I put the application in for was sold. I wasn’t too upset about it but I was disappointed that I had to drive just to get a hold of someone, Judith she was extremely nice and apologetic and asked me if I had another vehicle in mind and I said yes and she told me she would call me the next day about it. It has been 3 days later and I still have not received a call. I really hate that I let this dealership check my credit because I don’t believe I want to go further with this process. They have shown me that they do not value other’s time. So if you don’t live close by and can’t visit the dealership to make a purchase, I certainly do not recommend.

Ja
Review №42

Update: 4/5/2021 - It has been over a month since still without closing the loop. I have attempted to contact TAGS and TITLE concerning status and a month later I still have not received my temp tag nor have I received a status on issuance of tags. I have even offered two of my employees to assist. For anyone dealing with tags (maybe just out of state), you will be forwarded to a mailbox that is full and the precan response by the GM VM always states that he is out of the office for the day. Not sure where this is going but hopefully they can get someone consistent in the office to close the loop on this matter - ASAP.Old PostI have reached out to the dealership on numerous occasions to get the status of my tags that have been well over 4 months. I have sent emails to tag and title no response; I have called the finance manager - no response. Just interested in the status. If you live out of state I would not even work this dealership because the companies follow up services is very bad.

Ch
Review №43

Excellent sales experience from the beginning to the end. Salesman was professional and not pushy. It was not a all day experience. We were in an out with our new toy BMW X5 in less than 4 hours, which is a record for me. I would definitely return for a second vehicle in the future.

Ch
Review №44

This definitely is the most unprofessional dealership I’ve ever been to. The salesman Damien is the rudest salesman I’ve ever come in contact with, I mean how do you have a job in customer service but have no customer service. He tried to rush me into buying something that I wasn’t interested in and once I told him I was no longer interested, he balled up my credit app and basically threw it away and walked off. I definitely won’t be back nor will I be sending anyone here!

Br
Review №45

Bryce Hahs took extremely good care of me and got me in & out in little over an hour. The service was great and my BMW was cleaned like never before at a BMW dealership. Bryce is a professional and a great representative of BMW of South Atlanta.

Ce
Review №46

Canesia Allen, went over and beyond to make sure my experience was a pleasant one. Her helpful friendly pleasant smile was very comforting. DelRoy was amazing as well.

Rh
Review №47

I love the customer service at BMW of South Atlanta. I have purchased cars from them and gotten service there for many years. I highly recommend BMW of South Atlanta.

Na
Review №48

Wonderful sraff, Hunter and Jeff took great care of me. Quick, efficient, and so polite. Thank you.

St
Review №49

I wish more online services were as good as BMW of South Atlantas They back up every product with complete confidence! I had received a damaged radiator obviously damaged by the carrier - I called them as soon as i tried to install it and they immediately sent me a new one! Giving me the piece of mind that allowed me to get my like new and immaculate -2008 BMW 535i back on the road quickly!! I am very very happy with the team at BMW of South Atlanta and recommend every proud owner of a BMW to buy with confidence from these guys!

Jo
Review №50

The punchline is they had the best price to order a new BMW and the whole transaction process from order to purchase was simple and easy. John Crespo and Ken Wilson were great to work with. Definitely worth the drive down.

An
Review №51

I took my car in for an alignment, brake inspection, oil change and radio repair. I was greeted by Jeff who immediately exceeded my expectations. He was extremely helpful, knowledgeable and saved me a ton of money. I later found out it was a user error on my behalf regarding the radio. The entire staff was extremely helpful and exemplified a helpful attitude. I did experience a long wait but they made it worth my while when the bill came. I was allowed to use coupons on their site which also helped me to save. Thanks BMW for reminding me that customers matter at BMW of South Atlanta!

Na
Review №52

Awesome experience with Corey in service. I was there for 7hrs due to Global BMW errors. It didnt matter, Corey was polite he made sure I had my drinks snacks etc etc. Upon leaving South Atlanta completed my brake job w0ith ease...Thank you!!!

Je
Review №53

After seeing how well my relative was taken care of .When buying a car I will only buy it from Damian . Treated my sister very well last week and very knowledgeable young man .

Ro
Review №54

Brandon ensured i had the best + most pleasant experience v. attentive and willing to help and answer any questions that arose’

Ma
Review №55

Everyone at the dealer was professional and handled my my new car purchase efficiently and fairly. I would definitely recommend this dealership!

An
Review №56

Outstanding service department! Mr. Phillips is by far the best service person I’ve ever had the pleasure of dealing with! Excellent work!

V
Review №57

I brought my car into BMW of South Atlanta to have my engine coolant serviced. The manager informed me to bring it in to have it reviewed. Ms. Jackie provided excellent service. She was cordial, attentive and even checked my tire pressure. Very pleased with the service received today. Thank you Jackie for your professionalism and kindness.

Ra
Review №58

Brandon was very helpful and pleasant. The service was fast.

Ok
Review №59

The employees were very supportive, and they were willing to assist me in every way to ensure that the issue was resolved.

Mo
Review №60

Just purchased a new X5 Loaded. The sales person was awesome!! I originally came in for a X3, coming from a Mercedes GLA 250. I am so happy with the X5, its much bigger, LOVE the safety features, interior lights and e performance!! I got a great price I am comfortable paying with GAP insurance and package for maintenance. Finance was very informative on where I am with payments based on my credit and where I can be in 12-18 months and I like that they were not just concerned with my payments they wanted to get me the best deal and financing through them can keep me in a newer version. I am just overall excited and happy I made the choice to go to BMW of South Atlanta!

Su
Review №61

After waiting about five minutes to even be acknowledged by the staff, I was informed the part I called to see if was in stock just so happened to go out of stock within the hour that I originally asked. But, I always come here and have a great experience. So, this one mishap wont stop me from coming back.

An
Review №62

Cary is a great technician and always takes great care of me. As I result I only go to the dealership for any type of issues I have with my car

Ka
Review №63

The customer service here is absolutely amazing. If you want professionalism while buying a great car see Mike Brim! And I cannot forget my service advisor Caitlin awesome. After you get your new ride the BMW genius Ava is the bomb.com

Au
Review №64

Tim Walker and the entire team are the best! My 2009 328i is much happier after its last visit ☺. Btw, I am so grateful for the special handling for my disability

Se
Review №65

The staff was courteous. All aspects of my service visit was very organized. Joshua kept me informed on the status of my vehicle. The waiting area was clean, quite and spacious. I will definitely use BMW of South Atlanta to service my vehicle again.

al
Review №66

Justin is very helpful, professional and compassionate. I highly recommend.

Jo
Review №67

Everytime Ive had to take my car here it has been a great experience. The personnel are professional and the services are exceptional.

Ni
Review №68

Horrible customer svc by phone and not much better in person.Definitely not my first place to bring my BMW since they didnt know where my car was for 4 days and probably wont be doing business with them again. the fact that I spoke to three different people told them the exact same thing and then they did the opposite of that and tried to add extra stuff on for me to pay really did piss me off. I purchased a brand new battery before I took my vehicle in and then they took my battery out and then charge me $297 for their battery. They also wanted to charge me $500 for tires but I already have purchased my own tires and a diagnostic is $165 yet somehow I got charged $635 for a diagnostic was not happy with this place at all should have just took my car back to BMW of Decatur where Ive been taking it for years just thought cuz I lived on this side of town it would be better for me boy was I wrong

Pa
Review №69

I have been in BMW for past 7 years and I love the service.Currently moved to McDonough, Georgia and I have received good service so far.

Ah
Review №70

NO ONE ANSWERS THE PHONE!! When I say no one, I mean NO ONE!! Service, Sales, Parts.... even the OPERATOR! No one answers! Ive been calling all afternoon trying to get a service appointment and I continue to get the voicemail!

Is
Review №71

Great service as always. Carey is awesome

Da
Review №72

Poor service, poor follow-up, overpromise and underdeliver. Waiting room has no water, snacks, coffee. Never can get a hold of anyone on the phone. Im left to believe the lack of service is due to this dealership servicing mostly Black people, Im convinced of this. Its in a predominantly Black area and every time I go in for service, its mostly Black customers. Nothing new, we get treated differently and BMW South Atlantas service does not match the BMW brand promise nor what youd expect from BMW prices. Moving forward, I will go to Global BMW or BMW in North Atlanta, I refuse to be treated subpar when Im paying premium prices. I will be contacting BMW corporate, something needs to be done. Black people like and appreciate top notch service too!!

Jo
Review №73

My service representative, Tim Walker provided excellent customer service to me while my vehicle was in the shop. He kept me informed via text and gave me straightforward information regarding the problems and costs.

Ni
Review №74

Have been using BMW of South Atlanta for a few years with zero problems. The service manager Tony goes out of his way to make sure we have a great experience.

ca
Review №75

6/08/21 Took my car in for a scheduled appointment on a Tuesday for maintenance. Never heard back from any advisor. I had another appointment the next day for my other bmw, inquired about the status of 1st bmw dropped off previous day, advisor stated they must of not got to it because vehicle was assigned to him and he was off. I called later that day Wednesday no response, called multiple times on Thursday no response left message, called Friday left message no response, mailboxes full. Nice people, terrible service. My car has literally been taken hostage with zero feedback as to why or a returned call. No excuses on this type of neglect.6/23/21 After 2 weeks finally got my car back. Never heard back from Robert Fowler as his digital response from review claimed. Digital transformation is only as good as human touch. Cant replace experience and follow through. Thank you to Bryce who incidentally got pulled in and did his best to resolve.

La
Review №76

I love bmw South of Atlanta and highly recommend Justin Tritt if you need any services!

ha
Review №77

I’m so upset. I was sold my dream car, a Bmw X6 less then 2 months ago and the vehicle already has a major problem with the transmission. I brought it back to BMW to see if they could fix it and they vaguely told me they would “see” and if the problem is too expensive they will not fix it. My car has been with them over a week and I came up here to see what was going on because they haven’t called to update me or anything. I get up here and they haven’t even touched it. I put a huge down payment on this car and they will not give it back. Unprofessional and messy business. I do NOT recommend at all.

Ki
Review №78

Excellent customer service! Very dependable maintenance team! I will not take my bmw anywhere else! Your baby will be taking good care of at bmw of south Atlanta!

AL
Review №79

I had a pleasant and attentive experience....I recommend a visit...Thank you

Do
Review №80

Justin is by far the absolute best! With impeccable customer service and attention to detail, Justin has made every experience memorable for my family. It’s refreshing to have a dealership that is honest and professional at all times. Thank you to the BMW of South Atlanta leadership team for giving customers quality service!

Ja
Review №81

I took my BMW X3 to the BMW Dealership on Thursday. I had the pleasure of meeting this wonderful young lady. She went above and beyond for me. My foot is broken and she came to where I was sitting, so I didnt have to get up. She kept me well informed about what was going on with my car. I purchased a new battery. And they asked me as a courtesy to me, would I like my car washed and vacuum my car. Thanks you BMW.

Sa
Review №82

Chris stayed late and waited for me. The service department had actually closed and he knew I was coming so he waited! I really appreciated that!

Ly
Review №83

BMW South Atlanta is very efficient, they go above and beyond to make sure everything on my car is covered. In spite of this Pandemic and other people needing service as well I received excellent service. Bryce Hahs is amazing and made my experience really smooth. Two thumbs up!

Ti
Review №84

From the initial on line service appointment to everyone at the dealership, great, easy and as expected. Heck the coffee was even good too!

De
Review №85

They were experience and very responsive to my concerns and request. I am satisficed with the repairs and would recommend others to bring their bmw to South Atlanta.

Ma
Review №86

Car was fixed and I’m happy but I wish they charged less for what was the issue

Ja
Review №87

Great experience, first time having work done on my wifes X3. Called Saturday morning and was seen that afternoon. She needed to have a tire installed. My only bad take away is that it took almost 3 hours. Everyone at the dealership was super friendly!

Re
Review №88

Great customer service and professional advisors. Thanks for everything.

Ra
Review №89

I am a supporter of BMW South Atlanta. Since moving to the Atlanta Ga. area, I have tried two separate BMW dealerships for service, and was not satisfied. One example is when I took my BMW to another BMW service dealership in the Atlanta area, and they could not resolve a hydraulic issue. After two attempts and leaving my car for a week, I decide to take my car to BMW South Atlanta. Just to note: (I took my car to the other dealership out of convenience to where I live). In addition, I purchased my car at BMW South and decided to return there where I met Caitlin Moon. After explaining my frustrations, Caitlin promised me that she would not return my car without resolving the hydraulic issue. Caitlin met her promise, and I have never looked back since. So, BMW South Atlanta is my chosen Service Location. Ive since upgraded from a 5 Series to the 750 Series due to our relationship.

Ga
Review №90

Had an insurance claim to replace a tire, wheel and do an alignment after an accident. BMW of South Atlanta did an excellent job of repairing my vehicle. The service work was exemplary. My customer service person gave me concierge service start to finish. She was also very pleasant and took care in making sure all my needs were met. Great experience.

Sa
Review №91

Every time we went there they greeted us nicely and they never tired to give us vehicle for test drive and finally after Mr.John so us X3M40i we choose to order one my our own designs and picked up from factory at South Carolina.John was wonderful and very helpful.He is very calm when we ask silly questions.I recommend this place then other BMW dealers in Atlanta.

Er
Review №92

Alfred was great. My only gripe would be the follow up correspondence was a little shake. But when the did it was thorough and informative.

Ke
Review №93

I had such a great experience at BMW of South Atlanta with purchasing my first BMW. Though this is my 3rd vehicle, it is my first luxury vehicle. Mike B. was awesome in updating me and making sure I was taken care of. Even Ken from Finance was super helpful and patient with my options. Every single individual I met greeted me and asked how I was doing and I am forever grateful with the BMW of South Atlanta and the way they conduct business.

Tr
Review №94

I’ve been watching Damian aka DTheAutoPlug on IG for a while now and decided to pop into BMW of South Atlanta and see what the hype was about! Not only was I met with perfect customer service while finding the car of my dreams, I also felt like I was watching the videos from his IG page because his energy was exactly how it was presented in each one of those videos! I had a great time buying a car and who else could say that haha! Shoutout DTheAutoPlug I recommend that you ask for him if you ever decide to buy from BMW of South Atlanta!

CJ
Review №95

✨Awesome experience. Leroy was very thorough great Sales Advisor. ✨

Is
Review №96

Alfred from BMW South Atlanta was amazing he treated me like family, he made sure all my issues were fixed with the right price .

Sh
Review №97

They deleted my last review so I’ll keep updating one any many times as I can. DO NOT GO HERE AND DO NOT WORK WITH MANAGER NATHAN REDFORD!!! They don’t do car fax and they sell bad used vehicles to customers and don’t even accommodate anything for the inconvenience.

Te
Review №98

Brandon and entire service dept was awesome! Excellent customer service and very knowledgeable. Great overall experience!

Wa
Review №99

Fast, courteous service. Excellent job.

Wh
Review №100

I recently visited this beautifully remodeled dealership😍 the visit was only for business! The staff was friendly & pleasant. The customers looked comfortable in the inviting waiting area! Huge flat screens to watch! There were light refreshments available while you wait for your vehicle being serviced🤗 dunkin donuts, coffee, individually wrapped snacks, etc. I hope you receive great service if you take your BMW in for maintenance✌

Information
100 Photos
100 Comments
4.4 Rating
  • Address:4171 Jonesboro Rd, Union City, GA 30291, United States
  • Site:https://bmwofsouthatlanta.com/?utm_source=google&utm_medium=organic&utm_campaign=gmb-website&utm_content=website_button
  • Phone:+1 678-228-8373
Categories
  • Auto repair shop
  • Auto parts store
  • BMW dealer
  • Car dealer
  • Used car dealer
Working hours
  • Monday:7am–7:30pm
  • Tuesday:7am–7:30pm
  • Wednesday:7am–7:30pm
  • Thursday:8am–7pm
  • Friday:Closed
  • Saturday:7am–7:30pm
  • Sunday:7am–7:30pm
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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