Best U-Haul store experience ever. Super professional, helpful, and got us quickly on our way. Highly recommend this store. Staff is amazing π
Got a car hauler trailer from them and the said they replaced 3 of the 4 tires, got about 30 miles out of town and the tire they didnt replace blew. The guy who worked there was rude and barely helped.
The worker was a major help, if youre going to rent a U-Haul just go to the office yourself and dont do it online. We did it and it was awful. We request a nearby, one but ended up having to go to a city 2hours away and find out we were nowhere in anyones system...
All I completed was a trailer turn it but it was straightforward. We did the quick inspection and I got my receipt. No issues what so ever, Id gladly go back.
David treated me as if I was family, he had great customer service and I was in and out in no time.
Best U Haul EVER! We are a military family who has used MANY U Hauls over the past 21 years, and this place had THE BEST service of them all! The agent was fast and efficient but, he still took the time to thoroughly review our contract and explain everything about the truck before we drove off. He also answers their phone during business hours, which we appreciate since many U hauls weve dealt with in the past do not. The truck was clean, the business was clean, and they had a nice stock of moving supplies as well. We HIGHLY recommend using this U Haul dealer for your next move!
Terrible customer service, rude and arrogant. I called u haul corporate.
Great service, same day rental and was very good at communicating.
They were very friendly and I was in and out with the truck I reserved. I would definately recommend them to friends and family.
Dave made my move easy and fun. Even after I locked the keys in his truck π
I rented a moving van for a few short local trips. The website had closing time to be 5:30 pm on Saturday. They actually closed at 4:00. I returned the van after close and proceeded to put the keys and my contract into the overnight key drop. Guess what? The keys are too large for the slot. I remember hearing the last customer ask where to leave the key when it didnt fit and the guy at the couter said lock them in the truck. This is what I did. When I opened my creidt card bill I was charged for an extra day with insurance plus $50.00 to unlock the truck. When I called I was told that I should have just left the key on top of the overnight drop box where anyone could take it and use that truck. The clerk did try to reverse the second day of charges plus insurance but he said that too much time had elapsed. I was given another number to call. I called. The local mangager was suppose to call me back in 48 hours. No call. I called again. The local manager agreed to reverse my overcharges of $80.00. It has been 4 days since and no return on my money. Not happy.
Dave is great! He really helped us in our big move to Arizona! Thank you so much for the best customer service!
Good place but u haul is over priced
Beans a little sour..Other than that ok
David, thank you for the experience. You took the time to show me how to install my auto transport and answer all questions without gettin upset. You had such an enthusiastic personality throughout the entire process.I will add that it is time to clean up and paint the place. Apart from that, the Marvel theme you guys have going on is pretty cool to include the Marvel movie playing in the lobby with the movie theater surround sound.
They had what we needed. It was Very easy in and out in no time. No hasslesYes I would recommend this place!
I rented a utility trailer here and couldnβt be more impressed with the quality of trailer I was given at what I payed. Will 100% use this place again! Staff is amazing.
Awesome service, very friendly and gave a great discount ! Thanks boss man! *Marine Friendly*
Matt was very helpful!! Good guy! Truck was brand new and then we came back for a motorcycle trailer and Matt helped hook it up. Great service!
Worst experience. Employee at store was rude, kept leaving, and they did not have our item when they confirmed the day prior. Then called Uhaul for explanation and they wanted us to drive 1.5 hours out of the way to get another trailer which was impossible with a baby + dog for the cross country move we were doing. Once trailer was fixed 3.5 hours later we had to hook it all up ourselves and FaceTime to make sure it was okay cause the employee left without warning. Extremely unprofessional and rude. Set us back 5 hours for our trip which really threw off our schedule.**they take priority for multiple rentals over single rentals so there was another trailer available for a couple with a rented truck, just not us**
Conveniently close to base and staff is quite cooperative.
They tripled their amounts to move away from here. It was cheaper to move here, than to move from here. Thank God, I am back home where they do not nickle and dime you to death!
Good service qwick everything was perfessional n easy
Friendly staff and always helpful
The guy who runs this uhaul place is very nice. We were gonna be late by an hour dropping our truck off,we called him and let him know. He was super polite and was understanding. He was very knowledgeable and courteous. We would definitely go back to this uhaul dealer again if needed to in future uses.
Cool worker
David was great and most helpful finding solutions for my moving needs. I recommend this store and will use them again when needed.
Pickup and drop off are a breeze..The customer service is top notch..my preferred location..
Awesome staff, and great service. Use U-haul for lots of different things, from small local delivery of a great sale, or just yard clean up. David is always ready to assist, with a friendly smile.
My family & I rented a moving vehicle from this establishment a few months ago. The employees were very polite & nice to our 5 year old child;even put a movie on tv for her while we took care of the proverbial paperwork. Im not anal retentive nor a clean freak,but it is in need of a bit of cleaning up.
Dave was extremely helpful. Plenty of supplies and equipment. The location was a little older; however, does not hinder quality of service. Judging a u-haul on appearance is similar to taking a date to McDonalds (kinda pointless).
Outstanding service
Very helpful and professional thank you
Rented a trailer. Very helpful clerk, did the hookup, light check, fast and easy
Very quick Service. Friendly and knowledgeable. All around very helpful. Wish there were more businesses like this one.
Service was fast,friendly,and easy.the only complaint I have was when I tried to return the vehicle they were closed during the work hours that was posted.i was there at 5:30pm and closing time is 6pm.tried to drop off the key in the drop off box but the slot was too small.
The place is dirty and old. Not much of a selection of trucks. And in town trucks are very old. But in twentynine palms there is little choice to pick. Do if you need the uhual trucks this is the place to go. The customer service is very good. Matthew is a good guy I deal with most often. If you need a truck in twentynine palms you need this place.
Great people work here.
Sometimes hard to find what you need, although the staff are very accommodating, as well as easy to work with.
Very nice folks, great service. David was the best!
Great! Fast, easy, in and out service, +A
We have rented a truck from this place 2 different times and got a trailer for my husbands bike. We never had any trouble with any of the equipment. Their boxes are expensive, that pissed me off. They didnt have any king size mattress covers which made moving our mattress a huge pain in the ass.
Dropped off my uhaul and was checked out with final pricing before i even knew what was happening! It was nice to not have another 30 minutes of stuff to do after a days worth of moving.
Rude staff. I was interrupted mid sentence a few times and spoken over when asking questions.Thereβs a big tv inside and a man was watching a movie with explicit language very loud and it made it hard to hear the man that was βhelpingβ me.
The service was good, the staff was helpful, but the place looks like a dump on the inside.Its like renting from a UHaul stuck in 1983.
Matt is quick friendly and professional!
The guys are friendly and helpful. I would actually go back to uhaul just because of the guys here in 29
These guys stayed open late for me because I was running behind and I cant thank them enough. Great service.
Place is alright guy was nice but place looks tore up. And smells of cigarettes!
More supplies then I expected from such a small location. Excellent customer service and a reliable product.
Kind folks good service.
Place looked very torn up, and the worker had his girlfriend hanging out there in the lobby, she looked drugged up, we were uncomfortable and the other customers appeared to be as well. However, the worker was very kind and professional .
People were very courteous and helpful
Very friendly and good service!!
Worked great, simple drop off
Tells you one thing and its not the way it is
Good Service
Fast
Good service
Friendly service
Friendly staff