Our packages are always in great condition when they arrive. If its raining the driver wraps the packages in plastic. Best customer service! He is always pleasant and happy.

Great support today from Ms. Tomika S. She rocks, friendly Service and great support.Thanks Ms.Tomika. UPS she is a keeper!

Tracker saying close all day but driver cant find it on truck or office. Really need that package

The Lady there was very helpful and friendly..

Unable to helpClose to being impolite.

If I could give less than 1 star I would. You people are nothing more than human shaped holes forgotten by God. You are absolute trash, and every one of you deserve to be fired.

Not a good place to work for unprofessional they give u a 10 minutes break for working almost 8 hours and 6 days a week hard labor work. And u won’t get paid on time for the work u already done

The service was horrible. The employee I spoke with was totally reluctant to do her job, and furthermore lied to me and sent me on a wild goose chase instead of helping me.

There is a black lady in there that is really good, she helped me alot with a problem

Great place, they move fast to help there customers out

I love it

On the door has a paper says it opens at 10am. and on here says 930am. which is it.

Megan knows her stuff! You can always call ahead and they will try to assist you the best they can.

This is by far the worst UPS station ever. Very rude and uncaring representatives. Hours posted say theyre open till 6 but I went there at 5 both days and they were closed. They told me to come back saturday and I did and they were closed. They dont know anything and I will never ship with UPS as long as I can help it.

Good service i havent had a problem with getting any packages yet

Drop off box very small. Went to drop off a small package, wont slide down the tray

They lied about delivering a package that was bought on Amazon so they wouldnt miss the 2 day delivery promise. Amazon said they do this all the time. UPS will be a thing of the past shortly anyway. I hope I never have to use you guys again.

They delivered my package to a entirely different city!!! When called they told me I have to wait 3 days and contact the sender it could still show 🤦🏾‍♀️How can a package magically appear after it was delivered to the wrong place? They had the correct address but for some reason it ended up delivered 40 miles away. I hate UPS !!! Someone should really replace them.

One of the most unprofessional misguided misdirected no direction having delivery business it could possibly be. If you live in a black community you get packages when ever they feel fit for you to get them no customer service help. Every experience has been awful not to mention how late my packages always arrive. No problems til its in this facility 🤷🏽‍♂️

Today makes the second time they have lost a package of mine. Then if you call customer service, they act like its your fault that their drivers are incompetent. They need to be shut down or either retrained!!!!

Never been more disappointed in UPS! Tuscaloosa drivers are a joke. My two day delivery has turned into four! Said they tried to deliver a package to me at 10:48 pm (Was due by 8 p.m.) and I was clearly home at that time. They never even tried. I saw the truck go my apartment at 2 am and deliver a package to a house across the street. Amazon again said it was out for delivery the following day. Once again did not get said package and someone was home ALL DAY. Now I have a notice that I have to go to the UPS store to pick up.

I wish I could never use UPS again. Every time they just cannot deliver the package to my apartment. I am a graduate student and barely got time during the day, and I have to waste more than an hour coming here queuing a long line, in such a limited working time. Seriously, why do they even make a commitment for successful deliveries?

Needs to have a bigger lobby. Due to COVID-19, they are only allowing 2 customers in the small lobby at a time.

Employee was very helpful, too bad delivery driver wasnt the same

Took three visits to find it open. A paper note on the door said CLOSED will open tomorrow. On the third time someone took my package.

The customer service was excellent

Put my cell phone in the drop box and it was never recovered. Contacted the branch manager and he’s just as corrupt as those who stole my phone.If you value what you’re sending off... please do not use this store! Not everyone there is unethical...but it’s enough to take your business elsewhere!

These cooters said they attempted to delivery a $50 package on Saturday during a Memorial day weekend. I was home the entire day; no attempt was made, no notice slip was left. They did this to fulfill Amazons two-day shipping guarantee without actually fulfilling it. Surprise, surprise! Tuesday rolls around and its waiting on my doorstep. One of the trashiest moves Ive seen from a professional company. If I had the choice, I would not use again. Unfortunately, I dont have a choice when using two-day delivery.

Great service and very helpful workers.

Went to pick up a package It was supposed to be On Saturday, Did not arrive, Went to UPS office it was not there .It was back on the truck .

While the representative at the front desk was helpful and efficient, the management is an absolute nightmare. We had a customer service issue that required addressing, and the manager was as unhelpful as any person can possibly be. She threatened to send my package back even though I was in the store just because she wanted to exert her petty authority. Avoid at a costs.

Terrible Service, Terrible drivers... FedEx only from now on in Tuscaloosa... 1,000 Dollars worth of packages left on wrong porch... No neighbors even saw UPS on delivery day

Order after order after order, never a change in address. They could deliver some of my deliveries before, now the last 5+ have been failures. UPS REALLY sucks at delivering packages, I live in the middle of town at an easy address, not that hard

All online hours say they open at 9:30AM, but the piece of taped cardboard outside the building has the hours adjusted to open at 11AM. Trucks don’t leave until 9:30 to deliver packages either. Customer service is horrendous, and they will lose your package in a heartbeat. Online tracking is hardly accurate and a pain in the butt to request changes. I have never had a single issue with FedEx. Extremely nice people that no matter how many packages are coming in or what holiday, they still get to work on time. Seriously, if there is any way to avoid UPS, especially in Tuscaloosa, DO IT.

UPS has always taken care of our business but since they have changed their hours 9:30-12:30 and then 3:30-5:30 it is extremely frustrating to use them. This is my second attempt to ship this item two days ago they closed just as I arrived. Today, Im back at the beginning of the afternoon hours standing in line behind 8 other customers. Waiting now for 40 minutes and still have two in front of me. They shortened their business hours and only have ONE person working the counter. Toooo much for one person...especially a new and inexperienced person!!! UPS...get some workers or open the center for more hours! This is ridiculous! Now there are 7 people behind me and its raining and cold and weve all had to stand out in the rain and cold! Poor management!!!

Wow, anyone needing a job with a long lunch break needs to apply at UPS. Hours: 9:30-12:30 then 3:30-5:00. I witness at least 20 people going to door and had to leave, boy were they upset. All stating the hours were better bad, especially when people need to take care of thier business while on thier lunch break. After the long wait all I can say about customer service was it needs improving.

Contractor here

Service was great!

I ordered a product it said it was delivered it had to go to the wrong address but not mine they said it delivered to the right address but wasnt and they wont fix it.companies need to stop using an incompetent place.

Absolutely fantastic customer service!

Very nice people. Very helpful

I live 28 mins away from this place, I came to the center around 3 p.m today Christmas eve to pickup my order. I was told to come back between 8-830p.m to get my package. I confirmed she was sure someone would be there, she said yes. Well I arrived at 7:57 and stood at the door with roughly 9-11 other people in cold temperatures from 7:57 till 8:20 to finally be told by a driver they were not opening and not sorting the 12 packages on their truck. HOW FREAKING RIDICULOUS roughly 10-12 people waiting to get their Christmas gifts after being told to come back at said time only to be turned away! I called the UPS 800 # and the woman said they were suppose to be open and she doesnt know why they shut down early and that this was absolutely unacceptable, I agree with her it is! Thanks making all of us stand in the cold and not get some of our loved ones gifts in time!

Bad work experience, office employee deleted my hours out of computer and didnt put them back, I noticed the error and after reporting the error I have yet to be compensated. Driver signed my time sheet himself and that cost me hours. Didnt receive a check for my last day there. Basically i got screwed by UPS and its probably going to cost me more than its worth. Seasonal UPS worker never again!!!!! Im staying away from UPS all together.

They are as fast as they can be. Helpful and polite as well.

Today I watched the UPS truck enter my neighborhood go to one of my neighbors homes and then I watched him drive out of sight at just that time I got an alert that my package was just delivered so I immediately call the 1 800 number for UPS and explained the situation the lady on the other end sent an email notification of the delivery error and said someone from UPS local office would be calling me. I then received a call from Kristen from the local UPS office who said they received a message of a delivery I was reporting. I then explained the situation and now keep in mind this is all taking place within 35 minutes. She rudely said that they will notify the driver of the delivery error and IF he has time today he will go back and get the package and delivery to me tomorrow. I then said I paid for that package to be delivered today and need the package. I explained the small amount of time that has gone by and she said Like I said IF the driver has time he will pick it and to deliver it to me tomorrow. She had an I dont care attitude and when I asked about getting a refund of the money for the guarantee delivery she said you are going to have to call the 1 800 number they dont do refunds there. Absolutely terrible service!!!!!

If you need anything dont go to ups or fedex take youll tails to the post office

Didnt deliver my package on time then told me theres nothing they can do about it and even though people are there in Saturdays, they told me I couldnt go up there to get it. They ruined my daughters first birthday!

They say my package is undeliverable because of no apartment number, yet they have my apartment number in the address they have, they just fail at delivering my package EVERY TIME and come up with different lies about why they cant.

I never received my package from the The delivery driver and I was standing outside waiting on my package when I was tracking it and it said it was delivered. I never seen or heard the truck close by. I promise you if you don’t find my package with my unreleased cds we’re going to have a huge legal problem if someone release my music without any barcode etc. #newkey2daworld #dastyxhitz

I ordered a package on Nov. 26th, the order was sent out on time and was supposed to have been here on thursday and the order was delayed!!! I had an event to go to that Thursday....today is Sunday they are closed and ups have delayed my delivery again!!! I still havent received my package, Ive wasted my money!They messed up my event!! The waiting time for customer service is over 30min!!!! This place is ridiculous!!!! And now I have another delayed message saying it wont be here until the 5th!!!!

Customer service polite and very helpful thanks UPS

Small space, but great customer service - very helpful.

Every time i called the line busy or it never says any thing. Need better phone service.

Excellent customer service

The service is fast and the workers are nice.

Great customer service

Its always busy here, which is a bummer. But they are polite and will take packages already labeled so you wont have to wait.

They were to deliver a package on the Thursday before Christmas. It was changed to a Friday arrival. Friday came around and it was out for delivery the entire day until it updated at 11PM to say it would be delayed again. I said screw it and requested to pick it up at the customer center 20 minutes from my house on Monday. On Christmas Eve I arrive at 10:30am, but there is a sign posted on the door for pick up hours of 11AM to 6 PM and then again from 8 to 8:30 PM. We had family dinners to attend so we came back and got there at 7:55 PM to pick up. There was already a line of about 10 people out the door, some who said they had been there earlier in the day and were told to come back. At 8:10 they still haven’t let anybody in. A guy comes out to tell us they wouldn’t be opening that night and couldn’t do anything, despite a supervisor having told people earlier in the day to come back at 8. Several angry people left with nothing and were told to come back Wednesday, thanks UPS. Don’t post hours if you can’t keep them, poor customer service.

Crazy operating hours. But once in I got in and out in record time.

They need to update the time to open. Computer says 9:30 and door says 10:00.

Quick friendly service

Have tried to call this location for over a hour, either the phone is be hung up by the employees or the phone system is down.Need best phone system!!!!

Busy place but fast service

Online says the hours are 9:30-12:30 & 3:30 to 5:30. The REAL hours are 9:30-2:30. Guess this just hasn’t been updated to reflect the current open hours.

Exactly how I expected someone was there at the desk and ready to be of help

Always a friendly face greeting you

Just another UPS centre. Nothing much.

Had to ship a package out as well as having an interview the same day lol. Staff here is very friendly and professional.

It was all right

Good customer service

I hate ups I stay right down the street from ups in you mean to tell me it takes all day to receive a package like people dont have things to do and my package will be missed cause I have to work in there is no way of knowing when it will come same thing probably will happen tomorrow never again will I use UPS terrible service!!!!!!

Great service!

Took too long!!

How are you closed at 2:30?!

Very nice service

Not bad but not the nicest people

Always busy. They could use an extra person/register to help their customers.

Bomb

They stand behind their premises.

Nice people

Service was great

Quick and easy

Good people

Great service

Wrong side of town.

Convenient and friendly

Awesome service

Handy and pleasant

Good service

Friendly and helpful

The wait is usually long.

Ok

Good

Slow service.

Love it

Closed all day on Saturday. Why????

Friendly staff

Service is awful!!!!

Perfect!!

The service is awesome!!!!!!!