Worst Internet provider you can possibly choose if you live in Central California you might as well just give spectrum your money every month for free with no service it’ll basically just be the same thing no Internet Called and complain like 20 times and they just brush me off or just come and replace the modem which does nothing even McDonald’s Wi-Fi is better than this

Ever since getting this brick age Wi-Fi I have gotten nothing too bad service I told him that the Internet is slow they just come and replace the modem and the Internet still slow get some thing else

Store on countryside real nice everything else real bad only one customer service rep working other one just sitting around not helping customers 45 mins to an hour to just return equipment after waiting so long finally they say oh you can return at UPS Store should have notified. Of this before waiting an hour

I sign up for new service in the website. They direct me to the store because covid they dont want to send a tech. I go to the store and Omg 10 people on waiting list all been waiting 30-1hr minimum. So many people walk in sit and walk out after waiting and waiting.Sign up for service by calling. Dont go to the store. After my experience at the store I get a call to rate my experience. I rated 1 for one of the answers and it says it cant register my review and hangs up.Tech support at the store was very nice. Not very knowledgeable but helpful.Zero stars for spectrum.Five stars for the tech in the store.Hire more staff.

Online appointment very much recommended. It goes so much faster. Once assisted, transaction was easy. No hassle, no fuss. Very much impressed.

Great customer service, and very helpful. Just a reminder, times are changing, sign in at the kiosk Screen when walking in store for faster service and as always wear a mask, & practice social distancing.

It takes more than 20 min to see costumer service. After sing up. After that all its fast. Kind and professional..

Was good but needs more help was only 2 people for a lot of costumers

So let me tell you a story about sister TRACY who works at this location. I have never met anyone more KIND, COMPASSIONATE, UNDERSTANDING, and PATIENT. I went in to have a change made to my account and Tracy was absolutely FANTASTIC. (and I really dont use that word to describe people.)Tracy patiently listened and was able to help. One of the most professional people Ive ever met. Tracy also helped me upgrade my package to make sure I got the best value!!!Tracy deserves to be employee of the year. Spectrum needs to offer Tracy a promotion to be a store manager along with a huge raise because sister Tracy is hands down the best staff member spectrum has (even though to be fair, all of the staff at spectrum is great!)... but I still stand by it!! Tracy is the best

Very unresponsive staff. Staff busy with up selling other services and spending like 45 mins per customer.

They are always temporarily closed and when they open you have to wait forever, forget Spectrum altogether and switch to any other service.

The lady that helped.me at the store was nice. The customer service guy in the retention dept did not update my file ans this poor lady had to do his job for him.

Best wifi even for gaming. Since they first opened they have improved alot in this store. The main workers i see in here have been here for years and have nesicary knowledge to help you with whatever. If anyone try their phone lmk how they work??? Thx

The computer system where you have to check in takes too long and creates more waiting time. Older people have a hard time using itEven with appts is still wait timeThey should get rid of the check in computer and find a simpler, faster system

Shout out Thomas he got me hooked up with my internet quick! 👌

First time here, if you dont have an ID, they wont tell you your balance.

Okay so it comes down to it’s my fault for not looking at my PAPERLESS BILLING. This is what it’s all about so don’t be like me and think your due date is your bill cycle big difference for me it was a total of 18days difference. Spectrum tells you it’s prepaid service, but your cycle starts before you prepaid makes sense? No! That’s called postpaid! I canceled my service due to hardships of covid but still have to pay for a service I didn’t get according to them I got six days of it and they don’t prorate, but if you get there mobile phone service in half of the month you know they going to prorate or they will charge you for the whole month if they don’t prorate. Same company different service. Anyways now I have to pay $60 for six days of internet but I thought if I canceled before my due date I wouldn’t have to owe anything since charter has always been prepaid not postpaid but since it says it on key words “Paperless billing” who looks at that? And the associates I talked to this month arent very helpful. You think covid everyone is more then willing to go above and beyond for one another seems the opposite. Sad but truth the associate should’ve at least asked me if I even knew my billing cycle or something in that sort I would’ve just waited to the end of the bill cycle to cancel. And supposedly they don’t prorate not even supervisor can or credit the account so I have to pay a months worth of internet for six days or maybe she just didn’t want to help me.To end my angry review I always loved charter never had issues had them for 15 years but this will keep me from coming back. Thanks to not looking at my PAPERLESS BILLING. A little advise to myself next time either look at your paperless billing or don’t option for paperless which is sad because I would prefer to go green and not cut more tree.

Large waiting room to social distance. Sign in at door. Saw an area that says payments. Clean

Been having to pay more than what they have said I have to pay. Double the amount and REALLY BAD CUSTOMER SERVICE! They wont refund your money! This is the third time Ive had to go in person to put a complaint! Its not worth it.

Too slow dang

Customer service here is the worst.

Great New Location, & Staff is Super! Definitely Would Recommend!

In and out in 5min

Like all service you can count them to solve problems and restore your services. Phone, cells, tv, love internet service the most.

We have spectrum and I can’t wait to change. I cannot use Bluetooth. Our tv is constantly buffering. It’s awful

If I could give you a ZERO I would. Your associate gave me an OLD NEW MODEM according to spectrum. Thanks to you, I have had little to no internet and came to Turlock for an appointment for absolutely no reason. This is asinine and pathetic. Your store should be embarrassed to be this ghetto.

Lines are long

Very friendly individual, helpful, and courtesy.

They try, but not very knowledgeable on THEIR products

They are so slow even though they have a lot of people working only two will actually help you. Also wouldnt let me three old who had to go to the bsthroom use it i. An emergency. They made me lose my place in line after waiting 20 minutes. So much for customer service.

Just found the Secret of Paying Payment

I would give 0 if I could !! This service didn’t work and then they won’t refund any money at all !!! Do not use them you will be sorry

Its the worst experienced Ive ever had .On May 26 at 11:00 am 2020, Id tried to return a faulty router after talking on the phone for 2hours to get my router replace.I was told to take it to the location with the power cord and they would give me a new router for the old one.After waiting for 5mins for everybody to get off their computer.I was told that they could not help me without not even checking the computer.The young lady was very rude

They are ok

Very friendly and helpful

Horrible ...

Garbage

Suck

🤗🤗