Everyone is friendly and the amenities are awesome but no masks in sight. Its the stats fault not the gyms but if the employees wore them it would set a good example.

The gym is great. Dont have anything to complain about which can occur with a gym that isnt taken care of well. The staff do their jobs well and they seem happy which is a good indicator of the company treating them right!

It seems like a nice gym with good, new equipment. I didnt like how insanely packed it was. I went in the two hours before close, thinking it wouldnt be too crowded but it was kind of INSANE how super super packed it was. Almost no one was wearing masks, which surprised me considering it was SO crowded. It felt like a really busy music venue in terms of how many people were there.It also has more of a younger vibe, and lots of people sort of just hanging out, which isnt my personal preference.I wouldnt recommend this gym unless you can go VERY early in the morning, or if you like to be around a whole lot of people during your gym time.

Great gym to recondition, workout or just get back in shape…Machines are well taken care and clean. Not too many insecure Peeps throwing weights around so you’ll notice them.. usually you can move from one station to another with no wait time.Absolutely everything you’d need in a gym. Yoga classes, spin classes and private training.Good helpful staff as well.

When this gym first opened it was very clean and amenity access based on membership plans were enforced. However, this gym has gone downhill. The entire pool area is disgusting, you can tell by simply walking in and smelling the stench or looking at the green pool/jacuzzi. The company does not hire cleaners on Saturdays so on Sundays the gym is even filthier than most days. Front desk employees do what they can but the company needs to hire cleaners during the day to keep the place sanitary. Also, why pay for a fitness plan if they allow basic memberships every amenity? Massage chairs? They dont ask for your barcode. Entire pool area/basketball/group fitness classes? You can walk right in and they dont notice.

I’m an 86 year old woman and today was my first time exercising in a pool and my first time being a gym member. Everyone was wonderful and I enjoyed my time there. Thank you. Thanks Benjamin.

UPD: I need to change my review. It looks like this fitness club are cheaters too. I provided my debit card information correctly and paid for the first month when I was in the club. Today I waited for an automatic transfer from my debit card account. My bank showed me POS PRE-authorization alert from VASA in the amount of $0.00. VASA charged me immediately additional $25 for refuse of payment. NO ONE have ever had issues with my card. Just now instead of sleeping before my night shift I need to call and discuss payment. I cant log in online because my account locked after a lot of attempts of log in (really)?Absolutely horrible experience. They are not cheap. Lets count together.1. 7 months = $25*7 = $1752. payment refused fee = $25 (I was not noticed that they couldnt use my debit card automatically like Amazon Prime does)3. Rates keeping fee = $504. Cancellation fee = $25------------------------------------------------Totals: $275 for 7 months OR $40/monthAs for amenities:1. It is the only club in Tucson that accepts debit cards not checking account only.2. It is a club that really have a month-to-month (after 6 months) agreement (not life time like Planet Fitness).3. The club has a lot of equipment for training purposes (in fact near all you can need).4. There are: a swimming pool, a movie theater with cardio equipment, a basketball court etc.BUT.1. The club is DEADLY overcrowded (but I understand, why people choose it).2. Part of a usual equipment - for money only (paid training only) like a fitness ball, a fitness yoga half ball, a skipping rope etc.3. The most part of public is pretty weird for a usual fitness club like LA or 24Hour – they are more about heavy lifting then health, yoga, Pilates, fitness, sport etc. So, its difficult to use the equipment - bodybuilders occupy it for the whole period of training (they need to wait 3-6 min between sets and prefer to have a rest on the equipment, that is available in quantities 1 or 2 the same type in the club, so every time I need to ask a permission to use it for 10 sec for my circle training).4. NO FACE MASKS REQUIRED, NO 6 FEET DISTANCE POSSIBLE.

Really nice gym with all of the equipment you could want, also tons of cool extra stuff if youre willing to pay the premium price (cinema, classes, trainers). Can be quite busy at times, but once you learn to forget about other people and realize that youre all there with the same goal, it doesnt matter. Very clean, couldnt really ask for more in a gym.

Nice gym but over crowded and rude staff that’s work there . They don’t seem to really want you there it seems, horrible customer service .the blonde manager that works during the day time seems to not really want you there or want you to enjoy the place . You don’t feel welcomed at all, more like a burden.Update: I did a week free trial but every time I came in it was weird . So I don’t have a barcode number . I was very close to signing up u til I realized how awful the staff is . Very unwelcoming .

I signed a 3 month once a week personal training contract, my trainer left on my last month and I was given a replacement. Once my contract had ended was when I was told I would have to cancel my plan 1 month before it ended so I wouldnt fall into a month to month system. I called to have this fixed as I was never told that and I shouldnt have to pay month to month with someone I didnt sign up for, and they said no. I would have to pay $209 to cancel something they intended to go this way so as to keep making money at their customers expense. I read many bed review about similar issue and I made a poor judgement call. Im not paying it and changed my card info already. I would not recommend, Planet fitness is only $11/$22 (I really missed the simplicity of Planet Fitness after this) a month with the same amenities except the pool, Anytime fitness is $40 a month and its always open. Honestly spending money on workout equipment is a better investment then spending $209 for loophole services. Spoke to them again recently, once because I called customer service and recently because they kept calling me. Nothing has changed, their nice little We are so sorry to hear that you are having a bad experience.... would love to be able to reach out to you to discuss this further is to make the public feel better, they kept charging me, its been two months I apparently owe almost a $1000 This place if given the chance will take as much money as possible, before signing just ask what you would have to pay to cancel, just that is enough information. Dont just read my review either, read all the bad reviews and decided if the risk is worth the reward. Customers service was nice, turned off the billing. VASAs just another company enjoying capitalism to the fullest. If you want a personal trainer just go to a professional with their own gym, if you want to find a good gym look for and apartment with a gym. Do it right the first time and you wont have to do it again, or look at a $1000 bill.

The parking lot looks full but once you go inside, there is plenty of room & equipment. The gym is HUGE in every good way. Lots to do and excellent staff!

The two stars I am giving are for the amazing staff… however the pool and hot tub are rarely cared for, and it’s common for there to be people swimming in street clothing, doing cannonballs, spitting in the hot tub, diving and entering the pool area without showering.I joined for the water facilities and have found it to be incredibly stressful most afternoons.

Clean space, easy to navigate. A ton of amenities

VASA was very accommodating in keeping our exercise group, ages 50 and over together after previous place of workout closed. A coach previously known and now at VASA knew our challenging routines and our individual capabilities. VASA created a place, a time, coach and also cooperated with health insurance for those who used it. Coach Nancy Scott assisted in making it happen with her usual up-beat “you can do it” care for each individual.

Gym seems state of the art...staff is friendly...price and location are right....the only issue I have is b they there is no rinse off shower at the steam room which in turn contaminates the pool and jacuzzi from inconsiderate people who dont bother rinsing before they use the facility...but thats easily remedied, by installing a shower in the sauna area... the showers in the locker room are big ... Otherwise looking forward to working out...

Im thrilled with this gym! Clean locker rooms, clean,clear, pool water! A steam room Yeah!!! Also a sauna, & jacuzzi! No to mention state of the art H I.I.T. equipment! L.A. Fitness, lookout! A taught run ship, may woo your clients away!

The staff is real friendly, courteous, helpful, and they are not pushy when going into apply for a membership. You are given a tablet so you can take your time in privacy to apply. It was ideal for me being I had four children and myself to apply for. Even though it is this way, they are still there to assist you if you have any questions. Weve been there on a daily basis and we already feel at home when we walk in. I highly recommend this gym to anyone.

Vasa fitness on Grant road in Tucson was a great gym when I first joined. I swam three days a week and used the gym. I was quite happy with it.But, several months ago, I noticed that the pool was getting dirtier and dirtier. It was murky, dark and dirty. One of the people who swam with me mentioned that she was concerned about the cleanliness of the pool and she actually got the water tested twice. The tests showed that the pool is indeed full of too many phosphates and TDS, which can cause an overgrowth of algae.Not goodI like this gym. I like the employees and the people who go there, but I dont want to get sick and so far I have gotten two ear infections days after using the pool.Because of this, I decided to drop my full membership, as I didnt feel safe using the pool any more.I would love to see the pool cleaned (shocked) and then kept clean so I can start swimming there again.

Decent gym with a large training area and a variety of machines. Designated turf section for other activities such as sled pushes and stretching. There’s a pool, steam room, sauna as well as state-of-the-art fitness classes. The gym itself is wonderful and I do enjoy all the amenities.My biggest gripe would be with the front desk. They aren’t rude per se, just.. indifferent 😐 I’m used to some sort of acknowledgment when coming or going from other gyms. Not here. I often observe the staff talking amongst themselves or simply not paying attention.This request may be difficult to accommodate during peak hours and I get that. However, more effort in customer service would be greatly appreciated. This would also promote a more positive experience for each gym goer. A simple “have a wonderful workout” or “have a great day” would go a really long way!If I notice an improvement in this aspect, I will gladly change my rating to 5 stars.Edited: I’ve seen much more engagement from staff in the weeks since writing this review. Thank you Vasa, for listening!

I respect my coach. Very good with people.Gives kind words as to their workout..praises them.

Great amenities, most of the staff is very personable. The rates are decent especially for what you get, and the hours of operation are pretty good.

Everyone has been nice so far. At the beginning when i first inquired there were staff members Who did not want to help me do the on line part. As i was filling out the on line info they left the desk and i was standing there. Then someone came and helped me finish it. I still have not gotten a tour. Or orientation of the facility classes or even how the child care works. Other than that it has been ok

In my opinion worst gym I’ve ever been to. Failed to inform me when me trainer quit that I would still have to continue paying for the full remainder of my contract even when I explained to several people that I live to far away I have no job and no car and can’t afford to pay for lessons I won’t even be able to use them and they couldn’t care less.

Workers are friendly and straight forward. People who work out there are incredible helpful and friendly.

Its a decent open floor gym. It gets congested in the evening (around 6 til close) with everyone getting off work trying to get in those last minute pumps. Machines/ free weights/ cardio equipment/ specialized classes. Theyve got it! Clean locker rooms (guys side at least) sanitizing stations for the equipment. A lap pool and basketball court.. Ill just say theres plenty to do. The staff is helpful when approached. Now hurry! Its your set..

Im loving the Yoga and Barre Classes! Ill be adding the Body Pump class, too.Ive been wanting to take my personal fitness to the next level since I moved to Tucson.Im just joined since the 1st Sunday in May and am looking this gym.Ive joined other gyms in other cities and thus far, VASA is at the top of my list.

It is a moderately expensive place for sure. And I do wish they had a day pass for your friends if you cant afford the guest pass. However, the facilities are nice, the equipment is top teir, the staff is there to help and the amount of things you can do is really cool🙂.

Best equipment and tons of space and equipment amazing staff

Nice eqiupments but too many people, not enough space or machines to do anything!

It is very clean and the cardio equipment is plentiful and easy to get to use. The resistance equipment is always crowded and not always available when you want it. There are a lot of young, non working people that hang out in groups and take turns using the same piece of equipment, making it a long wait. Maybe Ill have to get up earlier. Its early in my membership. Hopefully, it will improve.

Very huge gym lots of equipment friendly atmosphere just signed up super impressed.

Nice gym with everything you’d want. Wish it was a little more spacious but it’s one of the best value gym memberships without cutting back on quality.

Great stuff and clean gym just too cold

The trainers are so professional and knowledgeable and I look forward to some great results with my new trainer.

Great Gym Friendly staff very clean And follow CDC guidelines excellent.

Im a new member and I really like this gym. Its nice, good staff, good equipment and they have different plans to choose from. Plus its in my neighborhood.. so great location for me

Unhygienic, tried telling the staff and they were dismissive and rude. Be safe out there.

A great place. Staff is even better. It will change your life for the better

Love vasa always feel good and relaxed after working out

I’ll say this: it is a nice gym with good equipment.However, it’s not month-to-month. You pay for your first month, then you have to pay a $50 subscription fee in the first 60 days, and then you have to give them a one month notice, and if your due date lands in that one month notice, you have to pay for an extra month.All that has to be paid in full before you can cancel your membership.I started here late last year, but I cancelled my membership after a few weeks because a lot of people working out would take off their masks while working out, and hardly anyone was sanitizing the machines. I figured since I’d only gone to the gym for only a few weeks that I could just call and cancel it, but nope! I had to pay the subscription fee and another month’s membership fee before they would allow me to cancel it. If you don’t pay it, they’ll keep charging you monthly fees and late fees for not paying the subscription fee.

I’ve already come a handful of times and I’m already very impressed with this gym. Staff are professional and friendly and the amenities and quality of equipment are top notch. I also love to play basketball as my cardio before I hit the weights and it’s a very beautiful gym. I haven’t been able to try out any of the classes, but from what I have seen the trainers are energetic and people go in and excited and come out looking like they were put through a quality workout. I like what VASA is bringing to the table here.

Love the cinema work out room. You can sweat to your hearts content in the cool dark of a theater and not have to stand out on the bright stage of the rest of the gym!

With a welcoming staff, VASA Fitness located on Grant & Alvernon provides a clean, organized, and well operated gym facility to serve their members. The equipment layout and friendly environment provides a five star quality experience that anyone could expect.

The customer service is alright not the best but I’m not complaining... then again I’ve never really been a people’s person. The weights are always clean. Bathrooms are not really clean from what I could tell so if it was up to us the costumers I’d say keep it a lot cleaner.

Been here a week and am excited to stay a year. Its a peaceful place to work out. No one bothers you. So far Im really digging it.

Great facility, only thing that could be better is making it bigger, just because so many people seem to enjoy going here. Staff on the other hand is a bit odd, very obviously more intent on interacting with cerain patrons over others.

Great Gym. Lots of equipment to use, and a lot of space. Downside is that it’s usually busy. It’s like they have no down time there. Hopefully they expand the hours of service in the near future after things settle down, which will hopefully alleviate that.

Zach is super friendly and helpful. Sometimes the pool area is very loud with music and people on their phones, otherwise it would be a 5 star!

Not open long enough on Sundays. Consistently overcrowded. Cant wait to cancel

I really like that this gym has plenty of stair machines, access to a pool, and group classes for a good price.However, when I went in to sign up the staff lady seemed annoyed to speak to me and didn’t know the answer to basic questions.I’ve also noticed multiple times when there is no staff member at the counter and people are just walking past without scanning their membership. This potentially gives criminals access to the locker rooms (it’s not located in the safest area) and is bad policy.But aside from the staff/security issues, I really like this gym and what it offers at a reasonable price.

Great gym. hydromassage chairs are amaźing. staff is friendly and the machines are amazing

They claim is one to month and when you cancel, what they do is with no warning no phone call or email you get a notification that your credit dropped 55 points for a late payment of 100.00dlls . Be really careful specially if you have plans to purchase something using your credit. This people have no consideration make sure you call them and ask if there is something you owe them before it hits on your credit. Never had a problems like this with LA FITNESS and Ive been with them for 10 year.

I am enjoying the gym fully. The equipment is top quality. The employees are extremely personable, helpful and pleasant. The whole experience has been ten for sure.

Everything went good and I had time to use it exercise machine that I needed

I have enjoy working out at this gym, there is alot of space to move around and staff is very helpful and nice.There always there to help you out and answer your questions.

Great atmosphere and with the TVs music. Theres basketball and pool witha sauna nearby. Tgere us a lot of weights and machines I have a personal trainer meeting tomorrow and should help my routine

The facilities are awesome and the staff are friendly and helpful!

Man I use to love this gym then I added my buddies as referrals and then all he’ll broke loose. I have been charged 3 times for their(buddies) accounts and I called saying I nor my friends gave them my card Info so why am I being charged Their response was pretty much that’s between u guys!!!! I even quoted “so you guys take my money without authorization and then tell me take it up with my friends and that your not giving me money back” I am extremely disappointed in this place

Gym is extremely soft on COVID rules. Tonight while I was there, at least 4 people had their masks only covering their chin. They’re regulars that I’ve seen do this multiple times. I asked the front desk people to do something about it.They questioned me on if they really weren’t wearing masks. Folks, you’d know they weren’t if you didn’t all just hang around the front desk, and instead actually did your rounds on the gym floor. The person who relented made a very brief visit to the free weights area, asked two guys to put their masks on, then disappeared. Not ten feet away were another pair without masks up.If the rules don’t apply to everyone or you just don’t care to enforce them, just don’t have the rules, know what I mean? Since I know someone reads these reviews, I really hope change occurs. If not I’ll just find another gym.

Great place to stay in shape and go for your gold

Great gym! Management cares about the facility keeping it in best of shape as well as all the equipment for the guests.

Although the rules to use the pool are posted, they are continuously over looked by people jumping on it coming out of the sauna or steam room without taking a shower. I have complained several times this lack of hygiene to the front desk and they always say they’ll take care of it. But the truth is that I estimate about 3 to 4 people doing so during the full hour I reserve every two days. A simple problem that could be resolved by posting a Sign with a bigger font next to the clock or by enhancing that rule in red, .... Poor management

My favorite place, I love it 🙂

Very poor Customer service an I need someone from CORPRATE to contact me due to fruad, very unprofessional manager at the location lack customer service an very uncaring due to the situation!

Was sure about it the first time I went but now I love it. Staff is friendly and the people are nice.

Very good hours.... very clean & friendly....so good to workout.TS

It’s a new gym with the newest style, equipment, weights and cardio machines. It’s extras such as locker room, massage chairs, cinema cardio are nice additions as well and another reason my wife and I chose this gym. Furthermore, the people who frequent the gym seem to be avid gym goers or serious about improving themselves in the ways they see fit. I respect that and appreciate that type of atmosphere.

Great place in many aspects except the personal training area. Not only is it smaller and very in the way of the rest of the gym, its only accessible to Personal training clients when your with a trainer! It might as well not even be there. Youre paying 140 every two weeks and you only get access to a tiny area 2 times a week for 30 minutes. unless of course you work there, or a great friends with someone who works there. In fact privileges seem to be favorited a lot. For many people they tell you to ask the front desk before using their massage area, but I constantly see normal people walk in and just put in a code and bam, their in. Maybe they work there Im not sure, but I very much doubt it. Its got great aspects, great trainers sure but the small things that bother me, really bother me and if you are like me, theyll bother you too.

Horrible covid policies, staff without masks, minimal sanitation, huge crowds, no required distancing. I know Arizona made masks optional but give me a break you could be doing more. Management personally pushed for relaxing restrictions. DO NOT VISIT IF YOU VALUE YOUR HEALTH.

One of the friendliest gyms Ive gone to! Beautiful, immaculately clean, excellent choices for the membership that I chose.

Been here a few times as my membership was just started. It has a lot more then what I was expecting! Very big spacious gym and everything is clean and nice.

Guest Barcode#1431260Honestly never had a bad thing to say until recently my vehicle was broken into, the thief was picky and left my military ID and tablet, Vasa stated its possible someone in the facility might be involved then refuse to help unless I get a subpoenaDear Vasa Owner,I was under the impression you would make an attempt to contact me or address this lack of concern from your facilities. Just wondering if this is the treatment we as consumers should expect as from your establishment?Guest Barcode#1431260

Great gym! Newer and clean equipment with lots of machines to choose from. Joining was a breeze.

My first impression was great! I let you know more later.

Always clean and never over crowded even at its peak times.

Great gym, great value! Plenty of space and equipment. Traffic is light in the mornings and early afternoon. Plenty of classes included in your membership, like yoga. A lap swimming pool, heated indoors.I love this gym.

Doesnt care about the health or safety of its members. Totally bonkers customer service attitude. Wish Id known two weeks ago what I know now. Steer clear.

Great facilities, wonderful classes, friendly staff.

Awesome gym, the layout feels roomy and open. I gave chuze and planet a try first and decided on Vasa even though its the furthest drive of the 3 for me.

The GYM is great and It gets congested in the evening and the staff are friendly but I have a comment, the man bathroom is unclean and smells bad, thanks

Thank you for replying to my rating the gym is very welcoming great staff and really nice equipment also you dont feel like youre being watched or judged like some other gyms make you feel only issue Id say it there isnt one closer my me but I enjoy vasa gym very much

Corporate has instilled a sense of customer importance that the employees follow. Always helpful and smiling. I have been in the Colorado Springs gym and the Tucson gym. They both reflect the same business policy.

Always awesome great equipment and friendly and helpful crew

Awkward, they deleted my review.. because I explained that the only reason they would automatically unfreeze your account is to scam you......

This place is nice. Ive been there twice now and staff is always so friendly and helpful! The cinema room is awesome! Workout while watching a movie?! Heck yes! Cant wait to keep exploring and seeing what they have to offer!

Best gym in town for the price

Super nice and innovative gym if only I lived in Tucson this would be my main gym.

Good gym, but its so packed all the time, gotta basically wait in line for a squat rack, but i love the free weights and its got everything you would ever need

This is a horrible gym, they use anything and everything to charge you. I just cancelled my membership and they charged me just to cancel mine and my girlfriends account which were on a family plan, supposedly the family plan means nothing because theyll charge you for 2 accounts even if you made one main account/ Family Plan. Go to Crunch Fitness if you have a chance better environment and better people.

Some fun classes. Taken water ex. and barré.

During the pandemic they sent me to collections. Got a ding on my credit report. Payed them off now lesson I learned is Ill never do business with them nor will I recommend anyone to them.

This place is awesome all the staff are coaches are really friendly its excellent

Very Clean gym with great equipment options and other facilities.

I was there this past Sunday on a guest pass and was amazed with all the awesome strength equipment kinda reminded me of Golds with a few exceptions #1 The front staff never said hello, or goodbye (Not cool) The biggest issue I had was a lot of people had their mask lowered down and I mean a lot.... considering I am a Veteran with lung issues I was freaked out that the staff did nothing.... not to mention the same people never wiped down their equipment, front staff walked by them several times and never said a word. I was going to join there but for me and my health issues I cant risk going to a gym that doesnt enforce people wearing a mask... I can see this place being a super spreader of Covid. I am thankful I was able to get a guess past just to see their facility, its a very nice facility but the risk of Covid is way to high in there. If it wasnt for the fact the two young ladies at the front never confronted anyone without a mask on or with the mask being lowered and not covering their nose or mouth I would have joined. very sad such a well laid out place and they dont follow MASK guidelines . I will try again in the near future and see if they have changed and enforce the mask requirements

Although I like the facilities and the staff on site here - I have generally found the customer service team very difficult to deal with during Covid-19. Vasa clearly places more importance on non flexible policies than the comfort and safety of their customers during a pandemic. UPDATE. I returned the call to Member Services and their customer support was very dismissive of my complaint. When I asked to speak to a supervisor they disconnected my call. Very disappointing.

They have very friendly staff and people that go there

Pool is great. Nice facilities. The 30-day notice to cancel membership requirement is complete BS. No valid reason for such a term except to bilk more money. Just raise your prices and have fair terms. Its 2020.

I just go in to hoop. Its one of the few places that have an indoor court open where you can actually run games

Terrible covid policies, one of the worst I’ve seen. There’s a mask required sign at the door, but as soon as you get in no one is wearing masks, not even the staff, minimal to zero sanitation. They don’t even mention you should clean the equipment after using it. It’s unfortunate because I was super excited about joining this gym.

Great place to go relieve stress