Troy and Troy’s sales manager were fantastic. They were courteous and professional. Financing went smooth as well. What prevents me from giving 5 stars is the vehicle prep and detailing. The car paint was chipped from staff trying to remove a sticker by the license plate. There were numerous protective shipping pieces left on the inside and outside. There were dirty, greasy fingerprint marks from the removal of some protective, shipping materials. There are fingerprints on the sun visor and headliner. It is good practice to have clean hands or wear rubber gloves so this doesn’t happen. There was also a cut on the interior driver’s side door handle. Someone did attempt to clean the windows but it was not a complete job. In closing, the buying experience was pleasant, but the lack of attention to detail and taking pride in one’s work during the final detail stage on a $56,000 car is disheartening to say the least and it makes me leery to bring it back to Williams for future service if this is the level of care I will receive.

Horrible service department! If you have any need for repairs go elsewhere. Overpriced and takes forever to complete the job. By the way, according to the service department recorded message, the service manager will call you back at her convenience. Someone needs to clue her in about how rude this sounds to a customer. It would be better to say as soon as possible. I would never buy KIA again. This dealership has turned me against this brand forever. If you choose to do business here be prepared for constant excuses, delays, and padding to your bill. A business cannot survive without customer service. Its too bad the owner of this dealership doesnt understand this.

What a great place to buy a cheap car! You get what you pay for, get it inspected by your own mechanic prior to purchase. Great deals here if you know what your looking at! See Matt, hes straight forward and honest to a fault!

Austin Mayo is absolutely the best sales guy! He works very hard to earn your business. Perfect communication, and he’s very knowledgeable about the cars he sells. We could not be happier with our purchase. He’s by far the best sales person I’ve ever worked with. Very up front and honest about all aspects of the transaction, and he wants your business for the long term !

Justin Graves was amazing.. Helped me get exactly what I wanted and was very patient and was understanding with our budget without trying to go over it. Made our experience amazing Thank you!!!!

Austin Mayo is fabulous. The whole team is actually. Best place to buy a vehicle. Super attentive, communication is great and attention to detail is incredible. Whole process went so smoothly. They helped me find my perfect vehicle despite not being able to find it at any other Kia dealer in Michigan.

Thank You~Rachel Anderson for helping us get the perfect car yesterday! The experience was Great and we appreciate all your hard work! ♥️😎

AUSTIN MAYO IS AMAZING! He was so informative and willing to work with our scheduling. He knows his company and product inside and out and will have you laughing the whole time you are sitting at his desk. I would recommend Austin Mayo to any one looking for a vehicle. The whole team at Williams Kia is awesome

Terrible service. Heard the word no at least 10 times. Nothing but excuses and terrible service. Service department needs to learn what the word service means. No desire to honor a warranty or help us out. We live 4 hours away. Our Kia blew its engine while on vacation. Their response was pay to have it towed home. We have our customers to take care of.

Austin Mayo is the best car sales person I’ve ever had the pleasure doing business with. Nothing hidden, no surprises, straight forward and easy process!! For an added bonus, he’s also super funny. Thank you, Austin!!!

Super easy transaction! No pressure and extremely competent professionals. Would definitely buy from them again!

From the moment I walked onto the Lott from the time I drove away in my car was amazing! Austin Mayo found me the perfect car (without me even knowing it would be perfect). The business and finance mangers were incredibly kind and were very patient with all my questions. I will never go anywhere else to get a vehicle!

I had an absolutely stellar experience with Austin Mayo. He made my experience seamless, easy and I left feeling confident with all of the features in my new vehicle. He is very knowledgeable and provided the best service I’ve ever experienced with a new vehicle orientation. Outstanding salesperson. I’m incredibly happy and feel at ease with all of the technology my new vehicle offers. Thanks again, Austin!

I had the pleasure of working with Austin Mayo. He was dilligent at doing whatever he could to get me approved. Keeping me informed every step of the way. Whether it was updating info or us just having to change how we were going about things. Very informative and will do everything in his power to make sure you are taken care of. My case was definitely a hard struggle but not once did he complain or make me feel guilty. I got approved and bought my very first BRAND NEW 2021 vehicle. And let me tell you it was a very emotional experience, stressed and emotional. But wouldnt change anything about it or who I worked with. Working with the KIA system crashing and being down for a couple days he was with me updating me every step of the way. Coming from a manager in customer service, definitely earned a 5 star from myself and my family.Thank you so much Austin for getting me into a much safer and NEW vehicle. Will always continue doing business with you and your company, and long with referring people your way!. Great things.

Somehow I got placed into an amazing vehicle a soul by Kia

Excellent service when I bought vehicle, but it has taken 3 appointments to get recall work done. I have to stay in motel, because I do not live close.

Austin Mayo was the best help! He is who you need to ask for. He made the process so easy. Austin really went above and beyond to help me understand fully; but got me in and out quickly. I was able to drive home in my new SUV the same day that I picked it out. Mr. MAYO knows the Way-o...into a new Kia!

Get car serviced at Williams Kia every six months. Very very good service, friendly staff.

If you want a Kia and want the absolute best sales person who wants to get you into the perfect vehicle then you need to go and see Austin. He is amazing. I cannot say enough good things about this young man and his professionalism and his ability to make a car buying experience the best.

Working with Austin Mayo has been fantastic. I came in not sure of anything and he has helped me find the car of my dreams. He has also worked hard to get all the information we needed for a loan and get the best rate possible without me being in the office. He is enthusiastic and understanding making this the best car buying experience ever.

Fairly impossible to reach someone in service and have them actually help you. But learned it was a bad day short of help so trying not to be too self-important. 😃😬🤷🏽‍♂️😊👍

My salesperson Dillon O’Laughlin and sales manager Ryan McCoy were a pleasure to work with while purchasing my Kia Sportage. Very easy process even with COVID and no high pressure sales tactics. I got a great deal go see Dillon! I love my new Kia!

Austin Mayo went above and beyond today with helping me into a newer vehicle. His knowledge and expertise of the process was impressive, and he was so accommodating; from answering all of my many questions to working around my work schedule. He made this entire last minute decision smooth and stress free. I will be back to see Austin next time, and all my friends will know he’s the guy to see for a new vehicle! Thanks again, Austin!

Very friendly salesmen and women and Austin made sure I had my new car for the holiday weekend. 🙂

2 words Austin Mayo!! Was very informative, educated, and helpful with my journey to a new vehicle! The test drive was awesome he informed me on the benefits of the vehicle and talked to me about my other car options as well! Would do the whole route over again with him if I had too!

Austin Mayo And The team at Williams Kia went above and beyond to accommodate helping our family purchase our new vehicle! Honestly not enough words to say how grateful we are for how helpful they are! Will definitely be going back to see Austin Mayo for our next vehicle

Austin Mayo made my car buying experience better than I ever thought possible. I had been waiting to try out the Telluride for ages but it is so hard to get. Austin called me right as i was planning on getting a different vehicle (i call it fate) saying the one I had wanted was on the truck planning to be here the next day. He communicated all day leading up to the car making it to the lot...and within 24 hours it is now in my garage. Austin made sure I was happy with everything throughout the process and also went above and beyond to show me all the features. His enthusiasm for his job is so evident and proves he loves what he does. I would absolutely recommend him to anyone looking to buy a car! Thank you thank you thank you Austin!

This was my very first time buying for myself. Cheryl Leas was whom I was working with and she got me into a sexy 2021 Kia selto. It’s everything I was looking for. She was fast and very friendly. She answered all my questions and concerns. Will definitely come back

Austin Mayo was wonderful with us. Very entertaining, polite and informative. This young man will succeed . Were very thankful for his service to us!

We walked in the Kia after hearing a ad on the radio just trying to see what they had in store for us. We worked with Lisa Feaster who was just so great to work with. Beautiful inside and out. She listened to our needs and wants. She had us in not one but two brand new vehicles took care of our old car and had us on the road so quick. Such an easy process thanks to her! Look forward to working with her in the future

Great service and actually listens when you speak. I gave them an amount I wanted to pay and they got me there. Dillon is amazing at sales and listens and explains everything

If I could give this place 0 starts for the customer Service the Saleman Matt had given to me. Williams Kia is running an add on the radio saying they are Interested in your vehicle, and are willing to work something out. Matt didnt even want to have a conversation about my trade in after I drove an hour and 14 minutes to make sure what they had was worth the trade. Dont run an add about being low on inventory if your first thing you are going to say is I dont want a vehicle I my lot. ABSOLUTELY HORRIBLE DEALERSHIP. Youd be better off working with a buy here pay here place. At least maybe youll get some respect

I wasnt looking forward to the car-buying process. Its one of those things where I would just tense up at the idea because weve all gotten so accustomed to expect hard pressure sales and contrived disingenuous small talk from an in-person sales transaction. Sure enough, as soon as we walked in the dealership my husband and I were greeted by Austin Mayo. The thing is, Austin didnt treat us like his next sale. He answered all of our questions, gave us clear information, obviously loves what he does, and said hed be in touch. He followed through on what he said he would do every step of the way, and treated us like we were his favorite customers. Im pretty sure everyone is Austins favorite customer ;) I HIGHLY recommend working with him as your salesperson and definitely think you all need a Wolf Gray Telluride because according to my son they are an 11 out of 10 car! Agreed!! Thanks Williams KIA, but HUGE thanks to Austin in helping us with this big decision!! Jill & Aaron

I highly recommend Kia/Chevy dealerships in Traverse City, MI. I was very impressed with how personable the sales group are, that really makes the sale in my mind. I want to give a shout-out to Cheryl Leas and “Bear”. They both were truly the best customer service I have ever experienced. I think Cheryl Leas is “the bomb” and Bear is “the bombett”!! I’m so excited about my new car and can’t wait to do business again in the future : )

Cheryl leas and Ryan are amazing people!!!! I never thought I could own a brand new car in my life. but today I am a proud owner of a brand new car thanks to these wonderful people!!!!! please if you need wheels go see these Rockstar people at Williams kia!!! tell them I sent you!!!

I just leased my third vehicle from Williams KIA and have always been treated extremely well and have always been very satisfied. Top notch organization.

Kia is a good place to go to for these sorts of vehicles. I never had an issue with anyone there and service was great. No problems what so ever. Informative folk as well.

Dillon Oloughlin is awesome!! He just sold me my K5, and had previously sold me my Sportage. He goes way above and beyond to answer all questions (and there are many!) and works hard to get the best price. I never felt rushed, and he went out of his way to let me test drive at night! Five stars, and give my guy a raise!! BTW, everyone at the dealership is friendly and patient, including the service department!

Several KIA vehicles ago we gave up on the service department at Williams KIA. We bought the next 3 KIA’s elsewhere. Recently we needed service and thought we would try one more time. Shame on us, they haven’t changed.

Austin Mayo assisted us with the purchase of our brand new 2021 Kia Stinger GT2 and we couldn’t be more thrilled. He was friendly and answered any questions we had. Financing was backed up so it took a little while but besides that it was great!

Austin Mayo was amazing to work with. He did everything he could to ensure that I would walk out of the dealership happy. I will recommend that anyone interested in a Kia meet with him!

I have to say I had a really great experience. I worked with Austin Mayo. He listened to the concerns I had with my previous vehicle, and went over my options with me. He took into account what I was looking for as well as my budget. Gave me several recommendations and went above and beyond, to work with my schedule and time frame. I am happy with my purchase and really appreciated that as a nervous buyer, he made this an easy buy.

Our salesman ( Dillon ) was very discreet and explained things to us. Also they listened to us as far as price type cars I will be referring people as much as I can. The finance man was incredibly friendly and knowledgeable. Made it so easy we will be back.

I purchased a 2031 Kia SOUL LXFrom Dillon Oloughlin. I cannot overstate my satisfaction and Quality experience!Dillon worked tirelessly in his efforts to secure an Excellent deal on my Awesome Kia Soul.He secured an extremely fair market value on my trade-in. Then, working in conjunction with the finance manager; obtained exactly the payment amount I was seeking.All I can say in summary: Williams Kia has an extremely polite, professional, and tenacious Salesperson in this gentleman, Dillon!Thanks Dillon and Williams Kia!!!Michael Fields

Purchased a 2021 Seltos and I could not be happier with both the vehicle and my purchase experience! Dillon was great in walking me through the buying experience and just being a down to earth great guy. The finance manager was also great, making sure all the paper work was ready to go when I arrived to make my experience both quick and easy. Definitely recommend these folks! Thanks again!

Austin Mayo and Nate worked so hard to get me into the vehicle I wanted and needed. They found a way to get it done and it didnt break the bank with the monthly payments. Austin is very personable and listens to your needs and wants. He finds exactly the perfect fit. I enjoyed working with Austin and will continue to work with Austin in the future. I would also highly recommend anyone looking to purchase or trade in to go to Kia Williams and ask for Austin Mayo. Best salesperson I have ever worked with!

We loved working with Lisa and the crew at Williams Kia. They were responsive, helpful, and very friendly. We absolutely love our new Kia Telluride. Austin was also great as he took us on a great test drive. Thank you Kia Williams.

Austin Mayo is a friendly sales person. We hope to see him again in a few years. Ryan was also very personable.

Nice car,salesman worked hard to make me happy.brake fluid was low at delivery,and almost no window wash solvent,wasnt snowing that day so didnt turn out to be an issue,also wish they hadnt torn the window sticker to non legible,would have liked to keep it to show others options etc,but they tore off about 3/4 inch of the beginning of each line then left the big part of sticker in back seat but not the other piece, other than those few things everything else gets an A

Great experience. Austin Mayo took care of the details ahead of time for a quick in and out. Kept me informed of the vehicle status. Good job.

The lease for my 2018 Kia was coming to an end so I came in to discuss options. Dillon O’loughlin with Williams KIA was excellent at showing me different vehicles that were specific to my personal needs. I went home with a brand new car, and the entire experience was enjoyable!

Austin was awesome! Put me into the car that I wanted. Had my doubts, but everything turned out amazing!

Dillon O’Loughlin and Ryan McCoy helped my expanding family get into a vehicle that fit our needs while not having to sacrifice comfort or features and they worked outside of regular business hours to make it happen within the budget we had before walking into the dealership. I would recommend anyone work with Williams KIA and especially these two men.

Great people, great deals and very knowledgeable. Left feeling like I was treated professionally. Dillion Oloughlin was awesome.

Dillon O’Loughlin and Nathan Wildman were awesome and so helpful! I’d recommend this dealership 💯

Lisa Feaster was amazing! I never had so much fun buying a car she did everything she could to get me into something that work for what I needed.

Austin Mayo at Williams Kia is the man to see for 5 star service! I came in for an oil change and left with a new car… The deals are sure to make your Christmas merry!

Friendly, efficient & professional salesperson, Austin Mayo, made our buying experience easy and pleasant. Thanks.Keep up the good work.

I went to William Kia a week ago today. Very very busy and everyone was working hard. Austin Mayo and Ryan Mccoy stopped everything they were doing to asked if I had been helped. I told them no, but that I wanted the vehile on my phone. It wasnt in yet and was still to be shipped. Austin offered a different vehile next to him on the showcase. I told him I wanted the one on my phone. No problem. They took my name and number and shook my hand. I love that they shook my hand. Austin called me that Monday to talk with me about what I wanted. Austin stayed in contact with me the whole time until the vehile came.Fast forward to yesterday. The truck came in but we had decided we wanted something different,no problem. Funny part was we ended up getting and loving the showcase vehile Austin originally showed me.This is when we meet Andrew Morneau. He worked so hard to make sure we got what we wanted at a price we could afford. And when I say he worked hard he truly did, while being injured and working.This is the best team of worker I have seen in a very long time. This was my best experience at a dealership. I wont go anywhere else from now on. This team in traverse city had got to be one of the hardest working teams.Also a shot out to Austin for being on top of the sale and a great person to hang with for 5 hours while waiting for everything to go through.Also all the other workers that were there always smiled and said hi.Outstanding performance from Austin Mayo, Andrew Morneau and Ryan MccoyLove this teamThank you,Dustan and Renay Sowulewski

Our experience with Austin Mayo at Williams Kia was wonderful. He worked hard and got us into a beautiful Kia sportage, after Fox motors dinked us around for 2 days. Williams Kia really did their due dillagence to get us into the perfect vehicle for our family and life style. Thanks again Austin Mayo and the finance guys Andrew and Ryan!! You all rock! We love this! See you again.

Had the pleasure of working with Austin Mayo and he was excellent and got me into a car that I love!

We just bought a new kia and we love it. Thanks for the brand new sorento Austin Mayo!

The customer service @ Williams Kia is absolutely outstanding! From the sales department to the maintenance, and everything in between.Prompt, friendly, knowledgeable, and attentive to a customers needs. The service provided today with salesman Austin Mayo, was a good and positive experience. I highly recommend Williams Kia, and of course, the amazing Kia Sportage. Well done!

Found a car online and by the time I arrived at the dealership Dillon Oloughlin had it ready to test drive along with some other vehicles I would be interested in. What an easy process. I love my new kia and am impressed with the service. Dillon was able to answer all of my questions and showed us every available feature! The manager Ryan McCoy was also friendly and helpful in this process. I have never leased a car before and let me tell you, I will certainly be back. Williams Kia definitely has my business.

Austin Mayo! Hands down the best expirence Ive had in buying a vehicle. He was very honest from the start with setting reasonable expectations. Although its a all day process!!!! It was not a bad time! Above all my credit wasnt the best since Im going through a divorce... but he was able to get my family into a 2021 kia Seltos AwD I couldnt be happier♡

Austin Mayo worked with us and got us into the perfect car! Very appreciative; highly recommend!

Dillon Oloughlin and Ryan McCoy were very helpful in helping us decide on our new car purchase. They were able to answer all our questions and explain the features of our new Kia .We appreciated all their help.

Right from the beginning Dillon O’Loughlin was awesome to work with. Answered questions, explained features and systems of the new Sorento and included the whole family in the experience. When it came time to make the purchase Ryan McCoy entered into the transactions and thoroughly explored options for us with the patience of a true professional. We are very excited new owners of a new Sorento.

Love my Sportage and your customer service was excellent

I initially called kia wanting to pay off and purchase my leased Sportage. After discussing some major life changes and the need for a larger vehicle, we decided that a lease no longer served me and that a newer and bigger vehicle would better suit my family. Austin and Ryan were polite, patient, friendly and quickly got me into my new Kia Sorento. They worked with me in terms of finances and were fair. Not only did they assist me in purchasing my first brand new car, and with my lease end, they also did so long distance. Im very grateful. Each experience Ive had at Williams Kia, including my first when getting my Kia Sportage Lease through Dillon has been great. I have been impressed with my Kia vehicles and Ive been continuously impressed with their amazing customer service and sales associates. Thank you so much, again!

Dillon OLoughlin was Super to deal with, a Great guy. Spent time showing me a vehicle I had no idea about, but its my dream vehicle. Dillon took time to explain how I could get my dream car. Now I have it and am Sooo excited! Thank You Dillon!!

We recently purchased a Kia Sportage from Austin Mayo. Our experience was absolutely great!! We were dealing with 3 dealerships. While the other two did not seem to want to dig a little harder to get the deal done. Austin went above and beyond Austin and the entire staff never stopped working and continued to meet our every need. Thank you to all. We are already sharing our experience with friends and family. We will be back.Jeremy and Collette Welch

Bought a 02 Chevrolet Malibu here in 2017. Great value. Brought a friend here 2020. Got another great value 07 Mercury Milan. Highly recommend you check there inventory often. Williamskia.com

Dillon is the best. He knows his product and he knows how to take care of his customers. He helped me with a lot of the problems of buying a new car. I would highly recommend the dealership as well as Ryan the manager. Plus the Kia telluride is a superb vehicle.

Very pleased..

I bought a new car from Williams Kia, my salesman was Dillon O’loughlin. My experience was excellent. The line of communication was very positive, Dillon answered all of my questions, returned phone calls and made my buying experience very enjoyable. I would recommend Dillon to everyone interested in purchasing a vehicle.

Thank you for helping us and guiding us through the process of buying a new car! We truly appreciated the great customer service!

We love buying cars from Matt! He is a very nice guy and easy to work with. He is a straight shooter. None of the hidden salesman tactics.

This is our fifth Kia, and our third Soul. We cant thank Dillon Oloughlin and Ryan McCoy for getting us into the perfect vehicle for our unique needs! Were here to stay!

Dillon Oloughlin and Ryan macoy were a great tag team, helped me get into the car i always wanted during the fall sales event. thank you guys

Austin Mayo was very professional and helpful on our new purchase of a 2021 Telluride!!! Top notch salesman!!! Thank You Austin!

Dillion Oloughlin Sales and Ryan McCoy Manager are the best..They gave me a great deal on my 2019 Sorrento also made sure that I was totally happy when I left the dealership.

Dillon O’loughlin made buying a car for my wife and I a lot fun. He was very informative and helpful.

If I could give a million stars today to the service team I would best customer service I have had in a very long time they went above and beyond for me! I wish I had the lady’s name that helped me not only did they do the service I asked they picked me up and delivered my car with a surprise of a car cleaningThank you Skylar and his team!

Dillon OLoughlin did an excellent job. He was helpful throughout the entire process. He was personable, but not pushy. I would definitely recommend him to anyone in the process of looking for a car.

Ryan Mccoy and Dillion Oloughlin did a good job in selling and helping us with the kia we purchased. We appreciated their help.

Love love these people. No pressure sales, friendly. Very good vehicles. I’ve purchased 4 from them between me and my boys. Reliable and Safe vehicles!! Love My KIA!

Our salesman was Dillon Oloughlin and he was great. We just drove into the lot to see if they had a used Kia Sportage when we got out of the vehicle he was already on his way out to see if he could help us. He ask us to come inside and look at the inventory he had on other lots. Needless to say after talking to him and discussing the deals they had to offer I walked out of the dealership with a 2021 Kia Sportage. He explained every button on the vehicle in detail. I felt so comfortable in my new vehicle. Very happy with everyone I met there, Ryan the sales manager, Skylar the service manager, Donna the parts manager and then Andrew who did the finance part. Great group of people. Highly recommended Williams Kia in Traverse City.

Dillon OLoughlin was a BIG help, extremely courteous, and personable. We received excellent service from everyone.

Thank you so much Dillon O’loughlin at Williams KIA for getting us into our first brand new car!!! Friendly and knowledgeable staff made the whole process exciting and easy! I won’t buy another car from anywhere else! Good on ya!

Worked with me and got me into the car I wanted. I dealt with Dillon O’loughlin and was very pleased with the service I received.

Austin Mayo was informative, helpful, courteous, and professional. So happy we made the trip to Williams KIA. Will definitely be recommending and returning.

Dillon OLoughlin made our buying experience very easy. We love our new Sportage.

Excellent salesman, personable, helpful and stands by what he says.

Dillion Oloughlin is a honest friendly guy that will take care of you. It was a pleasure doing business with him

Dealt with Austin! What a Great salesman, didnt make us feel like a waste of his time. Overall a Great experience! Thanks for all you did!

So many thanks to Ryan M and Austin M for their help and support in this process of getting my 1st really new car in a lot of years ...Those guys worked very well together and were more than a little accommodating!🥰

Had an amazing experience working with Dillon O’loughlin! Very kind and helpful!!

Great experience! Greg Moore was helpful in every step of our purchase. I would recommend the dealership and the staff. I will come back for another car. Happy with our Telluride.

Dillon O’loughin is the best.. He can help you get a car today!!!