Ive been patronizing this mower shop for many years. Theyre very professional, honest and very direct ie. no BS. Always have solutions for the project I have had. This is the place to go to in Tracy for your yard equipment needs.
They knew what they were doing and super nice.
Great customer service.
Great service. Chris is very knowledgeable and dedicated to customer satisfaction
Glen is extremely knowledgeable about all of the equipment and good prices!
These folks are great to deal with,I live in Tennessee bought a weed eater coil off his eBay store that ended up being defective I called them up,Glen went through a few checks and no hassle mailed out another coil the next day. Sure is good to know there are some honest folks still in business. I will recommend these guys to everyone! Thanks for your help
First time there very satisfied with the service
Very helpful explained everything in detail
Laura was really helpful, she showed my where my serial numbers for my lawn mower engine and frame were.I went in for a replacement blade as its my first year into lawn maintenance industry & still pretty rookie . she came out promptly with the right part for a extremely reasonable price. She also recommended some of the top of the line tools and explained to me why they were so good. And gave me a sticker to put on my tool box.Very very satisfied with my visit. I suggest checking them out.
Great service excellent prices
I needed a new primer button for my mower and took it in to make sure I got the right one. I told the young man I needed a primer button and I know it is easy to put on simply by using a socket to go over the primer and tapping the metal ring on. He told me grab your mower and I can tap one on. I brought the mower in and he took it back and within a couple of minutes I heard it start up. Like I said I know it only takes a minute to put it on.He then brings the mower out and then tells me it started first pull but then starts to tell me he doesnt know how much longer it will last. Said he could rebuild everything for $125. Then continues to try and sell me a new mower in the $400-$450 range. I explained I have a very small yard and this one was still working fine. Then he tried to sell me a self push mower for $350 range. Once again I said I was fine just needed the primer button. When he rang me up for the button I got the bill and he charged me for a full hour of labor which he never mentioned anything about before taking the mower. Now I paid an additional $15 for a hour of labor when he took my mower for less than 5 minutes and tapped the new button on. If he had told me he was going to charge me $15 for a hour labor for a simple task, I would have told him I could do it myself. However, the task was so simple and he said I will knock one on for you I did not expect to get charged for a hour of labor.I paid it and decided if that is the way they do business I will take my business elsewhere. I felt like I was completely misled by him saying I will knock one on and his 5 minutes of time was worth a hour of labor for something I could have easily done myself. I left feeling like I was ripped off and was talking to a car salesman just trying to sell me something new. I will not be back there again and when it is time for a new mower I would not spend my money here.
On the phone and in person very helpful and its obvious they know their stuff. Very pleased
I have taken my riding mower there two different times and have been very pleased with the work and the professionalism
Amazing honest customer service. True knowledge of chainsaws and lawn mowers.
I brought an old craftsmen chain saw for a sharpening of the chain. at first the woman told me it would be a fast job and id get a call to pick it up within the hour, at 4:55 i get a call that i can come pick it up, i asked what time they close and she says 5:00 and I said its 4:56.. she says oh ya i guess you can come in the morning now im irritated.. i pick up my saw and take it home, fire it up and the chain is not rotating.. i give it some throttle to maybe free it up but no rotation. I pulled off the cover and found the chain not seated into the drive clutch and it was now ruined. I will not be returning to this shop.
Great service
Great service friendly folks I highly recommend
Had the hard to find part I needed in stock. Helpful staff !
Fantastic services and knowledge to help with any questions you might have. .
Great products, great friendly knowledgeable service
Very knowledgeable & good people
Wasnt there but at Party Warehouse next door
Excellent fast and honest service.
Great customer service.