They schedule appointments and dont even have what they need for that day, i have been needing a chain bond and they said their order got delayed multiple times and i have been paying for my braces for almost 6 months now, and they have only seen me 3 times because of the chain bond, they’re still charging me for the braces that they aren’t seeing me for. I call almost every other week and nothing changed. I do NOT recommend this dentist they don’t do their job and will be a waste of your money and time.

Im giving 5 stars because LESLIE is honestly the sweetest, kindest person. She is just lovely. Doctors here are cool too. I have yet to have a bad experience here 🤞🏽🤞🏽🤞🏽🤞🏽🤞🏽

The orthodontist is amazing, how ever the office is not. Wait at times is crazy, the billing is not worth it. Your charged way to much and if on a payment plan your actually paying more.

I was very shocked with how absolutely awesome my experience was.

So far my experience at this office has been very good. My treatment plan was explained to me in clear easy to understand terms. Both doctors that Ive seen did a wonderful job and I barely felt a thing. I will definitely use them again in fact I have an appointment on the 11th for more fillings haha

Don’t waist your time here at all.

Excellent service. The doctors were very personable, friendly in excellent at what they do. Also the manager Dustin is Great!

They were super fast and were totally nice all of them from the receptionists to the dentists they are awesome

Very nice staff, Edie from the Corral Hollow location was absolutely wonderful.

They did a deep cleaning it was great.But since I have braces they had to take my wire off and didnt put it back in because the ortho is there.. they need to make appointments together if they gonna deep clean take wires off they should make same appointments with ortho to put the wires back in.. iam really uncomfortable with out them.. ima be without wires for 5 days.

Edi & Sky did a wonderful job with my son today. He has special needs and each dental appointment can be super tricky. Today at the office Edi took him back, did his x-rays, without not one hiccup. She mustve done SOMETHING RIGHT cause he would have made his feelings known otherwise! Thank you Edi!Sky did a thorough cleaning and interacted with him very well. He took a liking to her too, and the appointment went smooth sailing! Thank you to both Edi, Sky and the Dentist who reviewed his teeth for making his appointment quick, painless and very accommodating!Ill be honest, our past appointments with my family at this office havent always gone this well here, so Im pleasantly surprised that since COVID, this office has practiced better patient relations, quicker appointment times, and a more professional approach when dealing with difficult situations. Thanks for demonstrating your all-inclusive practices with my special needs son!

It was great.staff was vary professional and gental.😆

So far so good! I got a treatment plan I was really insecure of braces at first since I am 19. They made me feel super comfortable and showed that even people who are older have it and it is never too late to get them! Make sure you never ever miss an appointment because it could take a while to reschedule.I believe, (correct me if im wrong) theres only Tuesday and Thursday appointments for braces. Also, staff was great. I dont know why I see negative reviews? The braces doctors are actually super sweet as well. I love this dental program. When asking for supplies, such as floss, bands they will supply you and if you ever need more theyll give it to you. :) Also, Id like to add theyre good with phone-calls they answer quick!

They are 100 percent bad, trust me. When you make an appointment at the front desk, they get all of my money with my insurance they told me they will do the root canal, bridge, deep cleaning, when I went there they do one day deep cleaning for one side, after two weeks they do the other side, and the root canal is bad, my teeth are bleeding and I am in pain, and they lied to me about the bridge, everyone told me to stay far far away but I tried it and it was horrible and now I am in a lot of pain and am bleeding as well. And when they do the deep cleaning, the anesthetic doesn’t work and I still felt the pain.

I went in due to a broken tooth. They helped explain 3 options with out any pressure to do one or another. The doctor remembered.me from the last time and was very kind.

Horrible. One day when I get enough money I will definitely sue them. I went in with toothpain. Instead of taking care of my tooth that hurt they tricked me into pulling 4 wisdom tooth saying after removing those 4 they will be able to fix the tooth that was always bothering me. It costed me more than $4000. Half my insurance paid and half im still paying with high interest rate, but thats not the problem, the real problem is that they never fixed the tooth that pained and it has been a year I am still in pain, they never gave me any medicine or reschedule appointment to check my tooth. I went back in asking when will they take care of my tooth that hurts and they said they will call me to which they never did. I went again and asked them if they will schedule my appointment becz I been in pain and already paid so much but they made excuse that they have ordered those cups for my tooth and they will contact me once its ready and from there on they will take care of it to which they never did. I was in so much pain I went again and I asked the doctor to check but she didnt and only wrote small pain medicine that never helped. I asked what will they do about my tooth and she said she will see becz they are busy right now but they will contact me. 1 year and never heard from them. I swear to God I will Sue them. Horrible place ever. I will see them in court. Its not funny and if u cant do ur job then stop ripping people off and wasting their time. Highly recommend families, friends and anyone that I meet to stay away from them. Horrible horrible experience ever. No matter how much you complain they dont care and I dont understand how medical even recommends them to people. Do they get bribed becz this is totally crazy and unbelievable.

Naj and all the staff was amazing while i got my dental work done !

This is a great dentist office! I just recently for a cleaning/check up and I had a great experience. Very helpful and friendly staff, and I was in and out in under an hour. I will definitely be back! The manager, Dusty, is amazing.

Let lie was very helpful and professional . She got my paperwork done and answered all my questions. Very sweet young lady. The assistants were very calming and gave great care. Thanks ladies

I’ve had a lot of my treatment done here. The doctors are really amazing and skilled. The staff always have smiles on their faces, really enjoy having my treatment done here. The Orthodontist a very friendly and down to earth, the entire braces team are real special.

Edita was so friendly & showed patience with my granddaughter during this mornings visit. This helped ease her fear of the equipment. Editas hands on approach is much appreciated!

Nurse Aprilyn helped me out, really loved the service. From many years of experience with other dentist, this one was definitely was one of my best experiences. Shout out to Dr. Poonam for doing my fillings, Im usually scared of needles going into my mouth but she has a way to ensure that its quick and painless. Definitely recommend to schedule an appointment in the mornings. If corporate schedules your appointment and its a busy busy day, at least stick around for the x-rays and get rescheduled for a day where they can see you without feeling rushed. Very great experience overall

This place really sucks. They forgot why they scheduled to see me and even questioned why I was there! After trying to upsell me multiple times. Never, ever go here in Tracy.

Fair warning. I have written very few negative reviews.,but this is so deserving. So dishonest. I just caught them trying to over charge me X ten! I first went to the other Tracy location on Grantline. My first visit was so awful I did not go back.At first I thought I had found a good Denist. The doc who does the extractions is very good. Although, I questioned them when they charged me $500 per extraction. They swore that was my cost after my coverage. They set me up on a payment plan... the only reason I chose Western Dental.Went back today for a front tooth root canal and crown. One. After sitting in the chair for over an hour, the gal tells me it’s going to cost me over $1500. I told her that’s not right. I have good coverage with limits. So while I was again waiting in the chair I called my insurance. They confirmed that my cost was only $80 for the root canal and $156 for a porcelain crown. My insurance told me to get a copy of my print out with the codes... that they’re probably charging me for more things. Turned out they were charging me for a $1700 crown that I did not ask for. I told them I wanted a porcelain crown just like the other ones I have now... that I got from Western Dental in Stockton. She told me they only offer the $1700 crown! I said how can that be you guys cater to low income people you’re telling me that every person is only offered this $1700 crown? And she said yes!!!I got up to walk out it was then I’m told that my monthly payment amount was going from $83 a month to $107 a month. I asked how can that be you guys didn’t do anything today! she just said I don’t know. The system did it. I walked out so upset!! I called their corporate number trying to get help with the situation and all they kept saying was “we can’t discuss that. We can’t discuss charges. We can’t discuss billing, etc.”? I asked her to get me to a supervisor. She refused. corporate is also no help. VERY UNHAPPY CUSTOMER!!

I hate this place to take my kids have to wait too long before you are being called afer calling they are very eager to take X-rays so they done this process very quickly then have to wait once again so long for the doctor, doctor come examine the kids and tell you so many problems to deal with. Every time had a worst experience here very pathetic service so I try my level best not to take routine appointment except emergency. Receptionist attitude is unfriendly also.

Very special thank you to Kassandra for being so personable and empathetic every time i went in. Thank you to Dusty and rest of staff as well for accommodating me during and after my procedure. I appreciate all the efforts and job done on your behalf.

I’m still going through my braces plan with them, and so far, I have to say, they’ve done a great job! If there’s anything you need (not technical - that’s for the doctors), just go to Fabiola, Leslie, or Kassandra. They’re all really sweet and overall nice people to talk to and deal with.Edit: Just came back in for another appointment, and found the cleanest restrooms ever! I have to mention again, that Fabiola, one of the front desk people, really deserves her promotion. She couldn’t be any nicer! 🤗

My experience with western dental was good. One of the best thing about it was one of the workers their her name is Stephanie shes been helping me since the begging of my treatment. Im so thankful that she works here and anyone that gets to know her will be great full because she is honestly such a good worker and a good person and she has such a nice attitude with everyone and she is never in a bad mood.❤️❤️

This place is terrible all they do is come up with sad excuses to why we should wait an extra 30 minutes or more in the waiting room. They also try to upsell everything it seems like, if you come in for a simple cleaning they try to force you to get the deep cleaning and all they try to start drilling teeth and making up excuses to get you to do more services with them i feel as if i entered a mechanic shop not a dentist its terrible. The front desk guy had a bad attitude I asked him after 20 minutes of waiting about how much longer and he said your up next as if I was bothering him with my questions. Never plan on returning to this place, and i wouldnt suggest anyone else does unless your retired and have the whole day to yourself

Arah is the best! So very friendly! She is great!She is amazing when I have to bring my kids. She is the nicest out of everyone I have dealt with. She is always composes herself in a professional manner.

The staff is here is amazing! From the front office staff to everyone in ortho. Ruth and Fabiola are the ones I worked with the most and they’re always super sweet with a smile on their face!! Super professional and super welcoming. I had a horrible experience at the concord location when I first started getting treated and switched to the Tracy office when I moved out to Tracy. Last year I had to move again to Oakland for my job and still make the drive from Oakland to Tracy every 4 weeks because Miguel and the Dr Kapus are the sweetest and handle you with such care! They actually care about their patients and have the most patience with me. I’ll be sad when I finally finish my braces and have to leave this office for good..if you’re looking for an orthodontist office that cares - please visit them!!!

Receptionist are extremely rude. They barely make any eye contact and when they do call you when it’s your turn they have an attitude as if they doing a big favor to do your paperwork. I absolutely hate going to this place. And let their treatment aside it’s all about how much money they make of you. This place needs to be shut down seriously.

Got here quick service and had a very happy Aprilyn got me in and seated quickly explained everything that was gonna happen at todays visit thank a lot everyone

Came in today to get wisdom teeth extracted all four at once. I have anxiety Jesse took care of paperwork quickly staff and surgeon made sure I was comfortable all were very nice. Thanks much appreciated.

When I have a 3 oclock appointment I expect to be seen at 3 oclock or shortly after 3 oclock. I do not expect to wait an hour or two and be told but it would take a little bit longer. My time is valuable, if you expect to to get money from me then do your job. This is the second time I have rescheduled my appointment because I do not have time to wait around. There is a reason why appointments are necessary, they are to be kept by both parties at the exact time. Do not play this game with me.

Fabiola was so nice during my visit, made me feel safe and comfortable 10 out of 10 on my customer service 💯💯

Great Job all around! Friendly staff and Docs. Thank you all for proving a comforting and professional environment!

Been here 4 times. Dentists are good and the staff is friendly. The biggest issue is that they are CONSTANTLY running late. Its beyond ridiculous. Over 2 hours behind every time Ive been here.

I had appointment at 11:30 kept me waiting until 1:10 pm, I ended up going back without treatment so poorly managed,I wish I could give them 0 star .no more western dental.

I went in to WD with my niece . Najia was our RDA. She was great, made her feel extremely comfortable. I am extremely please . Thank you so much.

I am currently sitting in the lobby for 2 hours. I have a rather simple problem that I just asked the office manager to ask the dentist if he can even do it. The manager was extremely rude and argumentative and absolutely refused to ask a two second question of the dentist even after the receptionist stated that it may be something that they don’t even do here, and I may have to go to a different office. I told the manager that I didn’t want to take X-rays if it is something that they cannot do. I am completely frustrated and a bit angry to know that I may be wasting my time and am forced to suffer an assault on my person because the office manager is too self-righteous to ask the dentistry simple question. After writing all of this, I am still sitting in the lobby. Arrived at 8:45am; it is now 10:55am. Wow! They finally called me back for x-rays, and the one x-ray that I was told they would take turned into two and then into 4 x-rays. During this time, the x-ray technician, Najia, started arguing with me. She was not only rude but hostile as well. I finally made it to the chair at 11:17am. God only knows how long I’ll be forced to sit here just to get the answer to my simple question. The dentist finally saw me at 11:58am. And, it only took her two minutes to tell me that there is nothing she could do. This place is s**t!!!!!! 1/28 I just called customer service to discuss this issue and waited on hold for 5 minutes. When I was about to explain the situation, we were disconnected. Instead of calling me back, I’ve been on hold for another 5 minutes, the guy who answered the phone this time kept saying hello, hello, then he said he could hear me then hung up. Now, I am on hold again...for the third G.D. time. Finally, I managed to reiterate my complaint to customer service who will forward my grievance to the manager’s manager. What will become of it is probably nothing nor do I expect to hear from them again.

Aprillyn the sweetest she took her time on cleaning my teeth and did such a great job!!

Been coming here for a long time. Pretty much everyone knows me lol but love Dr. Poonam (general) and Dr. Kapus (ortho) they are so awesome! The team are all very nice and make sure your good. My dentist office rocks!

I went to have 6 cavities filled. Everyone was very nice. Even though the fillings were all in the front it was the most pleasurable dental experience I had. No pain, actually had no feeling in my face for 6+ hours. You do have to wait but so far no complaints.

From the receptionists to the assistants and Dentists it was a wonderful experience. I have high anxiety, but the kindness and expertise put me at ease. They all were so Kind and made me feel relaxed. Thank you to the staff!1 year later....the general manager Dusty, lied to me, the day I walked into this office was one of the worst mistakes I’ve ever made. The procedure that was to take 6 weeks took over 6 months.The pain was excessive, it was the 1st time I ever left the dentist with a giant Bruise on my chin. I was charged for items that I was unaware of and am still trying to rectify why my Insurance was never billed. Horrible, Horrible, establishment! Beware!

She was very nice and considerate for me as a patient and not just a number.

They are very friendly here, and yet there are times the wait is pretty long and I think is because of short of staffs sometimes. Very friendly staffs ( Edita K

My review on western dental was very good. One of my favorite things about going to western dental was going to see one of the workers named stephanie. She is very nice to me and i have never had any problems with her. 😘😘

Arah was nice, calm, considerate, patient & helped walk through my friend who has severe anxiety and learning disabilities.

If you have any other choice, go some where else. The work they did on my son was good. But its the back and forth for appointments thats the problem. They schedule for something but when you get there, what youre there for doesnt get done. Then its sorry, the person that needs to do the work isnt here today. I dont know about you but I dont have the time to to back and forth.

I had the opportunity to have Najia treat me. She was so courteous and friendly. I was nervous but after she thoroughly explained the process and comforted me I was at ease. She is the best!

I saw them in October. They barely looked in my mouth. I waited 3 months to get my insurance approved, to learn it was denied because they didn’t submit enough detail. Meanwhile I’m about to loose my tooth. If you have a choice, don’t go to this location!!! They don’t care, just fake dirty smiles

This place is such a Joke its ridiculous. I called the corporate office before making the appointment because I just moved to a different county and so wanted to make sure I took all the steps needed . Im able to get a appointment I So I arrive im told they cant see me because I dont have my insurance card . Then I explained i spoke with corporate and then all of a sudden Im able to be seen .After being seen with my options I was given the dentist refused and didnt explain why . Absolutely unprofessional and uneducated workers even front desk workers .

The staff and the dentist are very kind and made my visit very comfortable. I am glad that I was referred here.... very impressed

Bad Bad..... I sat there from 9 am to 3 pm just for my daughter to be seen for five mins.to try and get a tooth pulled. And then they told me she needed to come back to have it done because the dentist left. My advice is dont use WD or make sure your phone and or Tablet has full charge and charger cause youre gonna be there a while.

There should be a no star on this location. Everything is wrong with this location. Appointment time is added with an extra hour due to not having enough employees for their business. Then, they tell you that you need to sign the arbitration agreement or you cant be seen. A total lie, and illegal. I dont recommend this place even if it is your last option.

Pretty good, short wait but went late in the day. No issues but I only got x-rays, deep cleaning and polishing so not much to complane about. Only saw the actual dentist for about 3 minutes. The rest of the visit was with the oral hygentist. She was good.

Dusty tried hard!! Took a long time becsuse of the INSURANCE part! There stupid! Dentical! Anyways...he was persistent and all them girls there are all a great great great staff!! Including the dentists!! Thanks guys!!!

Had a bad experience here felt ripped off and all they care about is selling braces. I will never go here again I would rather be treated better, The receptionist on saturday is super rude

Stephanie is great my teeth look perfect and the new managers very nice. Would recommend this place to anyone Stephanies always helpful.

Thank you Dusty for always understanding me :) signed bradley

Just tried called just now and someone picked up the phone and hang up on me before I can even say anything!. Rudest place ever!

If I could vote this office zero stars I would. I am not one to ever write reviews but I have had multiple bad experiences here. I made an appointment for my 5 years old son to be seen at 9 because he needed something filled out for school. He had his last appointment at the end of January but they refused to fill out a 3 question paper for his school because it had been one month over 6 months. I got here at 8:50, we have been the only people in the office all morning. Got xrays and the girl doing stays got mad because she put the piece in his mouth my son gagged so he did not want to do it again. Then we got taken in the back and I am currently still waiting for a doctor. We have been sitting here for a half hour. Not a single other patient here, while the doctor sits and chats about her day with the assistants. We have been back here for over a half hour. We are still the I it patients back here, the first and o it here this morning. Not to mention trying to call and ask a simple question means youll be on hold forever. Switching dentists right after this!

WORST SERVICE. they charge me for a fast delivery of retainers. went to the appointment and retainers was not there. my daughter was taking by my brother in law, to the appointment. when I got there braces was already removed out of my daughter. then they try to make me sign a paper where I was taking responsibility if my daughters teeth move. I told them I was not going to sign anything because that decision was taking before i was there and my daughter is a minor, also they try to sound like it was my fault that the retainers was not there on the stipulate time. I told them was them that gave me the appointment. then they did not shape my daughters teeth because they dont have the instruments to do it and was something optional. I told them that was not true, because my oldest had it done so as all my family. they are very unprofessional. dont go there.

Arah was great, very helpful and nice. Great asset to Western Dental !

This dentistry is a joke. Dont waste your time. If you can go somewhere else with your insurance, I suggest you do so. They do not care about their patients and are rude and unfriendly. Very unprofessional.

Average ambience with an average staff.Primary concern being the extremely long wait, up to 1:30 to 2:30 hours depending on the day.

I believe I needed 2 root canals. We came up with an agreement for an affordable monthly payment. I was so happy to start the work and looked forward to putting it all behind me. It was a 2 or 3 day process. I was sent home on pain medication to get me through until the next appointment. Only to show up and be told at the front desk that they wouldnt be able to finish my work unless I signed a new contract for a higher monthly payment agreement and now, a down payment. Their reason was because the person who made my contract didnt know what they were doing. I was high on meds, in pain, anxious and felt pressured into signing a contract. If not, be sent home unfinished and in pain. I signed the contract only for them to not finish my root canals because I wasnt able to.come up with the down payment.. It was very very unfair that the contract was changed after the work was started which left me no choice but to sign. I got stuck in a contract that I signed while high on pain meds and never got the work done. I NEVER went back.

Very unprofessional and disorganized office! I made an appointment over the phone for myself and my mother. They couldnt find my records even though I did my orthodontics there and had been a patient for years! They made me wait 3 hours before anyone could see me the day of my appointment and when my mother went for her appointment later in the week they claimed the same. They said that records are deleted after a certain amount of time but couldn’t give us a time frame. The person working the desk said that the call center doesn’t record appointments correctly and that we should come into the office physically to set those, WHY IS THERE A CALL CENTER THEN? I am frustrated because I pay dental insurance to use it and western dental is hell bent on not making that possible. The whole experience was unpleasant and needlessly long.

This is the worst dental office I have ever visited in my whole life. From the rude staff in the front to the rude staff in the back but it is all passed down from the rude dentists that run the practice in my opinion. The office is old and feels very dirty and the wait time is just off the charts we have lost roughly 13 hours of our lives in this office just to get our teeth cleaned and my 2 children did not get their cleaning done because after my wife had been in the office for over 3 hours just for her cleaning then waited for over 3 hours in the waiting room to get my kids teeth cleaned but left because she got tired of sitting their. No one in this office cares about any of the patients they are just there to socialize with each other and take your money! I HIGHLY RECOMMEND STAYING AWAY FROM THIS OFFICE!!! One thing I think that is funny is after all of the very poor reviews and an apology post after each poor review nothing in the office changes.

Worst dentist visit ever! I actually got up and left during the visit. They wanted to do all of these procedures on me without explaining anything and they were very rude.I was recently at another dentist office and they said my teeth were fine. I am not sure why a few months later I need a bunch of corrective procedures. Its pretty obvious they are just trying to do unnecessary procedures to make the most money.

Aprilynn was professional and very pleasant!

It’s bad as soon as you walk in. Made an appt a week ago for 9am when I came in they said it was 10am. They took my insurance information over the phone when I came in they said they didn’t have it because the ppl that make the appointments don’t give the information to them. So they took an hour after I walked in to get my eligibility benefits. Front desk is unorganized and unfriendly. If you are looking for good customer service this is not the place!

We have an appointment at 2:30 PM it is 5:00 PM and we still in the waiting room. I have to cancel my other appointment and I have a class in one hour they told me they will call my daughter in 20 minutes it’s not happening I mean you could tell me come after 5

My experiencce here was amazing. The best worker their is stephanie, she is the best. Steph is so sweet and kind. She explains through all the process of braces very well. Shes the great.😇😇

If I could give a no star I would!! This place is a joke plus some! I’ve never dealt with such unpleasant and unprofessional people in my life!! The ortho doctor is okay and nice but the scheduling they do for the poor man is more than ridiculous! I have my braces through them and haven’t been seen since December it’s now MAY! Nor can they give me an appointment that works with my schedule nor is an appointment available for ortho for a month out!! Trying to switch to a different location and can’t even do that bc this location has to take my braces off to begin with!! I’m About to just pay over 700 to have these taken off by a different ortho all together and be done with it!!!! I am definitely about to file something because the whole thing is definitely wrong!!!!

This is the worse experience ever, western dental just lost 2 customers just because they hired reckless staff. I called the call center to make appointment and they told me that they will verify my insurance for me since my appointment is on a Saturday and they have to verify the Isn on the weekday and they told me that if they don’t call me back then everything is fine just go to the appoiment date, no need to worry . I went to my appointment and the girl there told me that my Isn need to be verify and that nothing has done yet, she promised me to verify it on Monday for me and she makes another appoiment for me . I called 2 days before the second appoiment again check for the status because I don’t want to make another wasted trips there. That girl on the phone was so rude and disrespectful, she sounds like she doesn’t want to help at all, she told me to call back again on Friday to remind them to check my Isn .!!! I asked her if she can do it now and she said no ??? I have no ideas why these kinds of people get to work in customer service field .I asked for her name and she told me her name is “ Crystal “ and I ask to talk to someone else, she hung up on me so I called back and another girl picked up and told me that there is no one named “ Crystal” there? What a joke ! This girl now told me I have to come back there to give them my info again so they can check the Isn for me which could have been done long time ago like they promised me several times . No thank you with this service I don’t trust Western Dental anymore . I’m not going back or my family, staff are extreme rude and unprofessional !!

This is ridiculous! Every time I come here it’s a long wait. It’s 12:36 and my appointment was at 11 and I still hasn’t been seen. They schedule too many people with only 2 dentist. The service and the wait is horrible. My anxiety is already high and I’m stressing over the cost...and to be just waiting. They piss me off every time. If it wasn’t for my smile, face, self esteem,.... I would say forget it.

Tracy Western dental is a horrible place they rob u and all staff is rude an very unprofessional and dont try to reply to my review with that fake we looking into it just monitor your employees better because they treat us like we arent worth crap i will never go to wd ever even if they where last dentist on earth I would die before going there.

If there were no stars available that is how I would rate the service at the Tracy Western Dental office. Today was my 3rd scheduled Sat appt over a two month period starting with the first appt scheduled in July for my family to see a dentist. I can only take the family on Saturday appts because I work in the bay area. I gave my insurance information when setting up the first two appointments to the 800 call center and each time I went for our appt. they had my old insurance and couldnt confirm the insurance I had provided since it was Saturday. So on my 2nd visit I gave the gal at the front desk my insurance info. now for the third time and she said that the 800 call center is located in the Dominican Republic and they dont know what they are doing and that if I want something done to call the Tracy office directly. She said that she would call the insurance during the week and all would be updated on our insurance when I come in to our next appt. which was today.....and guess what nothing was done to confirm my insurance!! Really nothing done! I was holding faith because she sounded like she was going to help...and yet again NOTHING was done to check my insurance. Tracy Western Dental you lost 3 clients who need major dental work!! Looking for a reliable dentist in Tracy for my family now.

Dissatisfied with the management of the particular branch.Waiting over an hour even had an appointment.Keep changing the appointments over the phone in a rude way by the Coustumer service representative.My wife had very bad pain, the put her in medication and postponed the appointment for 14 days,,, after the took the money.I just wish there was an option of giving less than one star to them.Very disappointed

This place is a joke!!!!!! Dont go here. Staff is so unprofessional and unorganized. Not sure if real dentists work here. Should be closed down.

Oh my god...they are the biggest thiefs i have ever meet especially their boss the lady how cheap she is... she will try her best to convince u to earn the more she can without paying attention to ur treatment and if u dont accept that then she wont treat u anymore they will leave u in the hand of an assistant who dont know how to transfer the data to the computer. .. and u have to wait for next two to three hours..i dont know how the government let these kind of people to have an office. .

Ive been to many western dentals but this one has got to be the WORST by far. They set up appointments and it doesnt matter if youre there a HOUR early they will still make you wait 30minutes Or more after the time your appointment was initially set. One of the dr.s prescribed antibiotic to the wrong kid, it was suppose to be for my older daughter but she prescribed it for my younger daughter. we didnt find that out till a month later when my daughter went back to see the specialist And he seen my older daughter had a really bad infection that could of been treated earlier if the dr. Paid attention to what she was doing. I even asked him if my younger daughter had an infection and he tells me No I didnt see any infection with her... its unprofessionalAlso I paid over $2,000 for my braces payment a few months ago, after I got confirmation that my payment went through I set myself up a appointment being I havent had a appointment in OVER 6MONTHS for tightening, they tell me they couldnt do anything until they hear from the other western dental I went to and they were gonna let me know information in a WEEK, it has now been a MONTH and still havent heard anything from the ortho guy DUSTY Ive called N left messages EVERY WEEK this month N STILL NOTHING. Ive even called and complained that my teeth are sore because my right bottom side is forming a big gap between my teeth which gets sore and I also told them my JAW has been bothering me for MONTHS And they STILL have yet to call me and let me know anything. So I have UNTREATED BRACES on and its been OVER 7months now that I havent got any treatment. I can go ON N ON about this place. they even told me that depending on the other dentist They might have to remove my braces N Id have to pay for that N then they can put on NEW braces N Id have to RESTART my WHOLE payment for that as well. This place is horrible.

This office is unprofessional and unreliable in services and patient care. You can read all feedbacks, they said a lot. The waiting time is unrealistic at least 2.5 hours to 3.5 hours after even you have appointment. Kids are lined up inside and outside waiting room at the same time almost every day. I have multiple appointments which some of them they said they cant find in system. So many of those appointments were just words and they just unorganized. Besides, they have never trying to improve their business practices after many feedbacks and complains from patients. My recommendation to you is stay away!

Its always a new nightmare when you go. No one takes responsibility for anything. If I had a choice I wouldnt use them.

The worst Dental clinic. Authorities should take a look at their performance.1- when you in the first thing the ask you to buy their products even though you dont need them. If you have MedCal they will not provide you any good service except the basic. Their goal is the make your pay for the most items.2- when you call, the lady behind the phone will try to hold you for every asking bs questions and for her marketing while you are in pain.She made me appointments but when she sends me confirmation its two weeks away while she told me ill have to go their tomorrow.Westend dental management please please read peoples review and comments. This is too much.

No joke sucks big time i should not have to wait 2 hours after my scheduled appointment time for a god damn review

This place is so cheap and have horrible customer service. They won’t return my billing concern phone calls. I paid and postponed my daughters appointments. Horrible place

Long wait but nice workers always.

Why are you guys even allowed to do business or run a business? Place is a joke. Been waiting for 4 hours.

I made an appointment for a knocked out tooth for today via their toll free number (apparently Tracy office does not open till 9am). I was sent to 4 different departments, and then by 9am, they FINALLY transferred me to their Direct Tracy office. I was on the phone for 7 minutes just being bounced around!The receptionist or whomever it was named William, answered the phone. I told him this was an emergency and if the Dr. could see me in between patients today. He said theyre sooo booked. And that I have to call the TOLL FREE NUMBER AGAIN...to see if they can squeeze me in on their end.Thing is.....I told William of my situation. I just started a job two weeks ago, my benefits havent kicked in yet...and without my knocked out tooth...I cant speak to a group...which is what Im required to do.He proceeded to LAUGH! He apparently thought it was FUNNY! Imagine haveing a knocked out front tooth AND having to speak in front of a group of people??? I told him I need to be fitted for at least a flipper until my perms come in (yes I know how it works), and when I mentioned to him I need my tooth to talk and eat and such..he STILL laughed.So when I mentioned the toll free number had transferred me 4 times and now hes going to transfer me BACK.....he laughed!So I called the toll free myself and cancelled. I mentioned what he did, and told them that I found ANOTHER dentist that takes a payment plan and treated me a lot better than William did....the Rep clammed up!Yes I really did find another dentist in Tracy that were more professional and very personable.I dont know what kind of customer service skills they train these people at WD to perform (if any skills at all!) but Western Dental is a horrible place to get dental care! HIPPA or no HIPPA!

Worst dentist ever my grandmother had an appointment today after 2hours of waiting there I called my grandfather to my surprise my grandmother answered I told her if I can speak to the receptionist to figure out what was going on since she has been waiting for 2hours when she tried to give the phone to Betty she refused to talk to me she yelled at my grandmother and told her I told you theres nothing I can do I told my grandmother to grab her stuff and leave I called betty she was really disrespectful rude I have never been treated like this I told her I just needed an explanation my grandmother is old and a dialysis patient she had been at dialysis today for 4hrs and went straight to the dentist make a long story short she hung up on me I called back she hung up again 10 calls later after being hung up on repeatedly finally a nice lady answered and said she would give my message to the office manager and if I wanted my grandmother to go back and they would see her right away I said NO I will never ever send her there again no body should be treated like this worst service ever!

Very bad experience but thanks god when I walked in I met this receptionist that just started working here her name Simi she put smile on my face I felt welcomed and other ladies are so rude very very very poor customer service lets talk about the doctor DOCTOR PATIL she is very very rude also does not talk to her patients she doesnt explain anything I seriously dont know why she picked this profession if she had to be so rude to her patience a,appointment was at 10am we were called at 11am one hour wait than when we got inside another 1hour 30min min before my son was seen had an horrible experience, drPATIL have 8 chairs in the back and one doctor workingvery unprofessional,,, this lady wants to get rich over night God bless u I just hate people like her

This is for Western Dental on Yosemite in Manteca, CAMy experience with Western Dental, Yosemite, manteca, caI called to make an appt for partial impressions.I went into appt and told the gal.. im here for partial impressionsThe girl that took me to my room asked why I was there ...i said partial impressionsthe doctor came and asked why I was there.......i said partial impressions.Another girl came and asked why I was there...i said partial impression.45 minutes after waiting IN THE CHAIR... a guy came and asked if I wanted partial impressions.OMG................ I SAID YES !!!!!!!!!!!!!!!!!!!!!!!!Another 15 minutes went by and the guy came back with paperwork for payment. His number did not agree with my number. Gave him my debit card and paid.Within 10 minutes a technician came and made the impressions.The first girl I talked to when entering the office should have taken my money THEN.!!!would have saved a lot of time and maybe questions.Wait i forgot at the end of being there for 1 1/2 hours, i had to disagree with the guy the price.

The wait is horrible, when asking how long it will take, you get attitude. Wait between exam and cleaning is at least 30 min. I am afraid they messed up a filling, but too worried of getting a worst experience to go back. Only go as a last resort, and a whole free day.

Expect to wait an hour or even two just in the waiting room even if you have an appointment. Just bring a book and some head phones. The receptionists really could not care less about the patients admittingly, they arent necessary rude just uninterested. Sat around in the chair for awhile after waiting for two hours in the lobby. The actual conversation with the dentist was less than 15 minutes only to be rescheduled for the actual procedure next week. Cant complain though for the price.Overall expect to wait and dont expect exceptional service.

No respect to patients with medical, nice people at front desk, you will need the whole day each visit, they make you sign some papers thinking its about the treatment, then you find out that they getting you a loan !They are busy because they The only dental office accept medical .

This is honestly the first and last time im coming here .very poor service they dont even take a 1min to check you.Very unhappy with this service !

Very bad service, I had to wait more than 2 hours for them to attend my son!