Got a great deal for my new truck at Tracy Nissan. . I wasn’t in the market for a new truck, but when I found out the trade-in offer — combined with the deal —I couldn’t resist. Nissan trucks come with a 100K bumper to bumper warranty.I also have my truck(s) serviced at Tracy Nissan. They have team of dedicated professionals in my experience. If that changes I’ll update my post. Thank you for reading my review.

Everyone is pretty much into their own thing. Getting someone to call me back on status was difficult. I had to call to find out what was going on to check on my car.I was not told if I needed fluids for anything. I am surprised I was just given the bill and that was it.I would not get a car again since I feel I have been burned with purchases and transmissions at Nissan.

Very happy with the service department at Tracy Nissan. I have the service plan on my 2021 Titan and have had my truck serviced 2x so far with an appointment made both times. One for an oil change and the other for a check engine light that popped up a few times. The oil change was pretty quick as they quoted and the other was for a faulty throttle body. They were able to source the part needed overnight and I had my truck back the next day all covered under warranty. Very friendly and knowledgeable staff. I didnt purchase my truck from them, but this will be my service dealership for sure.

Alonzo was great keep me updated the whole process service done in a timely manner

I loved the work,I didnt like that they had no shuttle,and I didnt like it that they kept my warranty forms,I did them a favor and told them theses are my forms but you can look and take info, when I went to pick them up they made me a copy and said they werent allowed to give me back my papers,and they didnt even copy all three forms, so yes Im very upset with that portion of the experience.

My wife found an automobile at their site that we wanted. We drove there and there and they were very accommodating with our situation. We left with the car that we wanted and felt like we were a friend rather that a customer. They helped us the whole way through the purchase. We were not up sold on anything and everything was explained in terms that we could understand. There was no double talk or smoke and mirrors. We are from Fresno and because of their service I have no problems working with them for our automobile purchases in the future. It was a bit out of our way to go there but the service we received will keep us coming back. Thank you to all who work at this dealership we left with the car that we wanted and it was detailed before we left.

Excellent service. Vehicle was completed on time. The staff were extremely helpful and professional. Glad i have found a great provider of service for my versa.

My visit on 7/15/2021 went very well. The new Service Manager has really changed this dealership. Customer service was poor earlier in the year. They fixed & attended to everything. Very pleased.

When l came in at the Nissan Tracy service department,there was only one guy serving a customer but he acknowledged right away that someone would help me…love the attitude of acknowledging customers right away.the staff are friendly and helpful and the guy who helped me,Alonzo,told me that it would take about half to 45minutes to service my Sentra,sure enough,the car was done within the time frame that he mentioned.

I’ve taken my 2016 Nissan here to get serviced and any other maintenance i needed done. They are super nice and have great customer service. They are very thorough when examining your vehicle when it comes in. I just got a Mass air flow sensor replaced due to a check engine light that came on and my car is running better than ever. I’ve had it for 6 years now and would highly recommend coming to Tracy Nissan for any future service.

The staff was friendly. Angelita was very helpful and explained the details of the service and also what was covered and what wasnt.

Shopping for a car for the first time as a trans-woman has been a new experience - the majority of dealer staff, including both dealerships nearest my home, were dismissive and often avoided talking to me. The salesperson at one dealership wouldnt show me a car, didnt offer a drive and abandoned me in his cubicle for nearly half an hour. I was treated very poorly. I seached Nissans inventory and found the SUV I wanted at Tracy Nissan and was contacted by Aaron. We discussed the availability of the vehicle I wanted and my payment & financing terms. Aaron was responsive, honest and dealt with me without the back-and-forth and high priced markups and disingenuous speeches about new car supply driving prices above MSRP. Once we agreed to terms, I made an appointment the following day and was treated exceptionally by Aaron as well as Habib and most notably Nick, in Finance, who was friendly, personable and polite. This has been, by far, one of the best auto buying experiences. Highly recommend these guys.

Dennis was very knowledgeable and very helpful through the service process. He communicated well throughout the entire time they had my vehicle in and was accurate on times it would be complete and also made aware of other services I will need in the future. It was a great experience and my vehicle runs amazing again.

Thubs up on efficiency but seems like i stressed the service agent was stressed. I walked up to the other person available and she told him “thats yours” when he appears to be busy & she was just doing work with no customer. It was an awkward transition for me

Sadat Made the experience fast and easy. Will definitely go back for my next purchase.

I have been getting great service from Tracy Nissan from the first day I stepped into there service showroom. They serviced my 2017 Nissan for three years until I traded it in for my 2020 Maxima. I’ve purchased two new 2020 vehicles in three months based on their excellent Customer Service. I highly recommend Tracy Nissan.

Terrific experience. Definitely worth the 1hr.+ drive. I was treated with utmost respect by Cisco and his staff. He’s very knowledgeable and accommodating. I happen to have very high expectations when I visit a car dealership, and they are one of a few that have met them. I wish they were closer so that I may take it there for my service needs. I haven’t ruled it out though because they have a beautiful building, a nice waiting area, and everyone there is marvelous!

Tracy Nissan did an excellent job on my car. They kept me up to date and informed on the status of my vehicle. I will definitely come back for future services.They were very nice, professional and I will for sure recommend ANY & ALL to the Tracy Nissan service team. Awesome!! ALONZO ROCKS!!!

Nick was great to work with! He made buying a car super easy and was completely forthcoming with all information even at 8 at night! He also gave my husband and I some great advice on his car. I will be recommending Nick to anyone looking for a car!

Manager Vince helped with my service appt and communicated all the necessary details with me. I feel like I was well informed, and also kept up-to-date with the status of my car. Big thanks to service advisor Alonzo P. and manager Vince.

It being my 1st time bringing in my van for service, I was extremely satisfied with the personel service especially the time of which the service was completed. It was fast and professional from the staff to the service. Thank You for everything

Went to service desk and Alonzo was amazing! Took me in the same day and had my car ready with 1 hour. Everyone else was very helpful as well. Great Nissan site.

Had my 2009 370Z that is 98k, service done. Rich was awesome on giving me the price for service that my vehicle recommended. He was also customer friendly. Also service representative Dennis was also customer friendly and he informed me on all the service that was completed on my vehicle. Thank you to you both..

I had a good experience however was a bit confused as to the check in process. I would like to know if the service tech greets outside or if I am to park and come in as I had this time x3. I also had to move my car each time so I didn’t lose my place in line.

Overall visit was satisfactory.Completion time was exceptional.Only issues were over-filling the coolant reservoir (volume is near max level after leaving it overnight), and one bottle cap left inside the engine compartment.

Whoever attached my battery cables back on, put them on loosely, my car was dead on Mothers day so I went to wiggle them and the car was able to start. I had to get my son-in-law to tighten them up.

Very helpful, I thought my repair was going to be much more costly. The service department found the problem and saved me about 500.

Recently visited Tracy Nissan for the first time for an oil change. At check-in, Service Tech assisting me alerted me of an airbag re-call that needed attention and was able to squeeze it in for repair with no additional wait time. Great customer service! I will definitely be back!!

Aaron was great and took good care of my 370Z. He took his time to keep me inform of all the needs for my car and when parts are coming. He update me when the car is done. He got my vote for employee of the month. I rate him 15 from a scale of 1 to 10. Keep up the awesome work. I will be coming back for future service and maybe buy a future Z car for Tracy Nissan.

I found a car online at Tracy Nissan. I reached out Oscar got right back to me. I told him what I wanted. He said he could make that work. I came in for test drive. Oscar had all my options printed out. I chose one. Went home. Filled out app on line. Came back Thursday, signed papers—hello new car. Easiest car buying experience EVER!! Thank you Oscar. Friendly quick up front no hidden fees

I love been coming to Tracy Nissan service center, for their excellent customer service.

I called to make an appointment and the service manager who answered my call took care of all my questions and booked my appointment. At the day of my appointment, the staff greeted me and made sure I had no questions unanswered. My vehicle was done in a timely manner, and was promptly given a call to let me know it was done. I also had to purchase some wiper blades at parts, and parts staff was very helpful and thankfully had my wipers in stock for my older year and model of nissan. I would definitely recommend vehicle service here at Tracy Nissan, I will be coming back for sure. Thank you Tracy Nissan!

Each time my car needs service I drive from Modesto to Tracy Nissan. They know what they are doing; plus they are fair and friendly. Alonzo is a five star customer service rep. I always ask for him. Also, the service manager is always there asking me if he can assist me in any way. Great place!

We had a very good experience buying a car from Tracy Nissan. We were helped by Nick Garcia, very friendly guy, answered all our questions, and made the experience easier.

Although it took a long time to get all the parts, the service was excellent.

First time and everyone did an excellent job.

Thank you for your excellent Service Department and efficient sales staff.Thank you Sebastian and Nick, you guys are an asset for Nissan.

I was in about a month ago to purchase a vehicle. Everyone was great, trade in was easy and I left a happy customer. Unfortunately my car was totalled a month later, did its job and kept me safe. I came back to Tracy Nissan and once again Everyone has been super helpful and made a crappie situation so much better. Would definitely return when kids need a safe car to drive.

It was great. Understandably unable to get the shuttle to the mall as usual. Due to your very full service schedule I was not able to get in the previous Friday for a battery check. I ended up going to the Nissan dealership in Modesto. What a mistake. I had a very poor experience at their service center. My appointment was at 9:30 I arrived at 9:15 waited, gave my info and assessment then was as to wait. I was waiting for 1 1/4 hrs not realizing I wasn’t supposed to be waiting in the waiting room I was supposed be waiting at the empty desk check in desk. I waited not realizing I wasn’t supposed to be waiting in the waiting room (oddly enough) miscommunication was horrible. Then I had to wait another hour and 20 minutes for them to tell me what needed to be done I guess my expectations were too high. And oddly enough I didn’t receive a survey so I’m venting. Thank you for your continued great service. We will continue as always to take our versa to your repair service center in Tracy

I bought a brand new 2019 Nissan Sentra from this place and they are the most friendly and professional out of all the dealerships I went to that day. The background in the picture I posted I obviously not the dealership, but the car is the one I bought from them. Tracy Nissan is great!

We bought our second Nissan from Tracy Nissan over the weekend. It was the most pleasant car buying experience I have ever had. Great deal, both on the Rogue we bought and for our trade in. Started working with Oscar last week, good man to work with, worked out most of the details by email. No pressure what so ever. BTW, getting a review from me is hard to get, but I really feel that car shoppers need to know how well we were treated here. I highly recommend Tracy Nissan.

I have always been treated with respect and informed if my wait time was going to be longer. They really take care of you.

Great dealership. All employees are very nice and helpful. No pressure. I highly recommend this dealership.

Alonzo at Tracy Nissan service department has excellent customer service. He and his team are very knowledgeable and thorough. The time they spent on my Murano was short, reasonable and efficient. When I pick up my Nissan. They explain all that was completed. They make sure I understand. I leave completely satisfied and fully confident I am driving a totally safe vehicle. I will always take my Murano to Nissan Tracy because I know the service they provide is the best I can find!

Francisco, Internet consulate at Tracy Nissan, was very unprofessional and made me feel very uncomfortable. Francisco started our encounter by mentioning that he was in extreme panic to hurry our paperwork to finalize our new vehicle because he had a date after his shift. During the paperwork process Francisco made an error due to his lack of attention. The entire time he gave off a very dismissive approach to my business. He made my first-time experience buying a car horrible and would not recommend this employee. Other than that everyone else was so nice.

Alonzo took great care of me and got me in when I showed up for my appointment a day early.

This was my first time at the Tracy location since they shut down Stockton. I was hesitant to even go since it was so far. I thought about using a different local company altogether but was really glad I gave Tracy Nissan a chance. The service was fast and the staff was so nice. I needed an oil change, tire rotation and some kind of stinky plastic smell was happening. They took care of it all and quickly. I will definitely return.

Excellent customer service . Dennis k. is awesome and very helpful. Extremely knowledgeable and goes above and beyond to make sure you are happy with any and all services.

Tracy Nissan, on Naglee, promises many things to get you to purchase a vehicle, but when its time to fulfill those promises, they do not hold true to their word. I purchased a car back in May of 2020 cash, and was told that I would get a complimentary car wash and detail. When I came in for the service I was denied the wash and detail. The came with every excuse to deny me the service, from we no longer offer that to it was not written on the purchase agreement. When I finally spoke with the salesman that closed the deal, he continued to pretend he did not understand the issue and act as if I had already received the service. He than said it was my fault for using their online scheduling site to schedule the appointment. After I continued to complain, he said I would get the service. The only requirement was that it would not be done that day and I would have to come back. I work Monday through Friday and travel on the weekends or spend it with my wife and kids. After continuing to refuse me that service, I finally quit trying realizing that they were just making excuses to not commit to their word. Nissan, just like many dealerships, is nothing but corrupt corporations after your money not caring about what they promised. Nicholas Garcia, the salesman should not be trusted and people should avoid the Tracy Nissan Dealership if they want their promises kept and cars taken care of.

They were so polite and professional. I showed up unexpectedly and they made room for me and fixed my car faster then they said they could. I have a full electric so since there is only one person who can fix it I was surprised it was ready the same day! Totally professional staff, very polite, extremely understanding and patient!

I really enjoyed buying my Nissan from Tracy Nissan. I wasnt completely sure on the car I wanted till Nick meet me and walked me around explain the difference between all the different models and answered all my questions leading to my final decision making and I couldnt be any more happy with my Nissan! Thank you Tracy Nissan!!!

Specialist Richard was very courteous and professional about all the questions and concerns I had regarding the issue with my truck. He took the time and patience to explain everything to me in terms that I could easily understand. I was able to drive my truck out of there with no issues thanks to the specialist and the great service they offer during this hard times.

Very quick service!

Very satisfied with my visit and all issues were resolved as discussed with Aaron. Thank you!

Fast friendly service.. explained everything in detail. Thank you.

I love Tracy Nissan, they have great customer service. And they give great care to my car. They help keep my car in great condition. Love, Love, Love Tracy Nissan 💙 ♥ 💚💛🧡💜🤎

Best customer service and the staff was very professional and kind

They fixed my AC after they had fixed my AC. First it was a blown hose but Rich figured it out and my condenser had to be changed. It took two weeks to get my car back but my AC is working properly. I know a lot of that time was waiting for parts and to insure that it was working properly before returning to me. So although it took awhile I appreciate them doing it right over doing it fast.

Your representatives are really gracious and helpful. There were two people that day, one is Aaron. I wasnt able to get the other persons name but he was also very attentive. Thank you for the kind service.

I was treated professionally, they communicated with me about what they found and they were upfront about cost, labor etc.

Overall the best customer service at Tracy Nissan. I purchased my car 2 years ago and Nick offered great customer service and a smooth sales transaction as well as Alonzo who offered great customer service in servicing my car. Definitely a place you dont have to worry about being ripped off.

Oil Change, tire rotation and battery replacement. While the service met most expectations I would have liked a walkthrough of the inspection of my car and what things I may need in the future.

Aaron Ornelas was very pleasant to work with. He knew all the questions we asked and we felt very well taken care of. He is a great asset to your company

The Nissan team in Tracy Rocks! Every time I leave my car to be serviced with Rich and Alonzo they go beyond and above to make sure we’re happy. I would recommend this service shop to everyone.

Tracy Nissan is by far the best in cars and service!! I recently purchased a new 2020 Nissan. My experience was fun,exciting and very comfortable. I felt like part of the family! Nick is great at his job and made this one of the best moments in my life!! Thank you, NICK!!!! And of course to TRACY NISSAN for my new car!!!!

Great service and quick!! They found some issues and gave me the right info to think about it. They dont try to sell you any services you are not prepare to do at that moment.

With the persistant of Sadat, I end up buying my car at your place.Thank you.

The service department staff at Tracy Nissan is very attentive, supportive and knowledgeable. Each and every time I have taken my car they have provided me a thorough review of the issues and needs of my vehicle. Richard and Benjamin are both key roles of the service department and certainly made sure that they kept me informed at all times. They have definitely earned my trust and loyalty and I will continue to bring my vehicle for repairs or any issues to Tracy Nissan. I feel fortunate and blessed to have found a caring and honest team and would recommend them to any and all of my family and friends.

It was amazing. Jerome was very kind, knowledgeable and extremely efficient. We will definitely refer others to him. Thank you so much for the wonderful experience.

First time going, they are very friendly and helpful.

I really enjoyed it, the sales manager Robert and sales rep oscar are great. They were able to make is sale happen.

Wonderful friendly prompt buying experience. Very pleased. I executed my lease buyout here. No hassles and got the paperwork done very quickly. Other dealers wanted to charge extra fees amounting to $500 more than those stated in my lease contract. So thankful to be treated respectfully here at Tracy Nissan.

Was the best experience I had I really love thus place

Good service. Aaron was a great help and answered all my questions I had.

Nice customer service and quick to get everything done.Thank you!

Very satisfied with my experience. Very low pressure, friendly atmosphere,. Nick and Aaron are an excellent pair to have working at this dealership. Very engaging and they have personality which is everything in their business. Been buying cars since 1984 and this was my best experience ever. Ownership needs to keep these guys at all costs. Im not paying lip service here these guys are good. Pay Tracy Nissan a visit if anything to enjoy the atmosphere and people who work there,who knows maybe youll leave with a car.

Just there today to buy a car for my mother-in-law. After talking to Aaron on the phone we drove by another Nissan dealership to buy her car. We had great customer service and was able to fix any issues with the used car they were selling before we left. I would highly recommend there friendly staff.

I was told my appointment would be an hour for an electrical recall. Thats exactly how long it took! Friendly staff. Great experience.

I brought my 2003 Nissan Altima to the Tracy Nissan Repair after having problems with an exhaust leak (the result of some shoddy work by another mechanic). They explained the problem to me and promptly repaired it. I love my car, have been the sole owner after buying it brand new and it has low mileage. Its been a great car and Im so glad its back in working order. Thank you, Tracy Nissan.

I had actually called to set an appointment weeks out and Richard was able to service my vehicle that day, within TEN minutes of my call. He also helped me understand the mechanics of the service I was going to get done on my car as well.👌🏽

The car was finished in 45 minutes. They took the time to all review the brakes to make sure they were okay. Very detailed information about the brake pad depth and how much longer they would last.

My experience was very good and they were very friendly. I know that I will be going there to have my service done in the future. Thank you, Pat Paul

First, Nick, and then, Robert, were very helpful. Everything they said was spot on and not changed a bit. They were very informative and thorough.They both were very busy as you would expect and continued to check in frequently.Could not have been as better experience.

I was treated with the kindness and my car was serviced quickly and completely. The mechanics were thorough and complete.Thanks Tracy Nissan

My car is very well serviced and the technicians are exemplary! Alonzo took care of my needs for the servicing of my 2019 Altima. They get an A+ rating from me! They are very cordial and make sure my questions are answered as well!

Rob and Aaron are beyond amazing to work with. Highly recommend for all your car/truck needs. They will take good care of you.

Very professional and helpful staff.

My wife and I have purchased multiple vehicles in a few different states but we had the most incredible experience at Tracy Nissan. From the Sales Rep to the GM, everyone was fantastic! They were able to explain all the features of the vehicle and they gave us a deal that would have been foolish not to accept. Wed love to thank Nick and Tex for the spectacular customer service!

Richard explained everything in a clear and concise manner. Very courteous and he gave me an accurate time estimate! Thanks Richard. I’ll be back. The cashier was super fast and courteous too!

Wonderful experience

Richard ensured the experience was smooth and easy for me. He made to sure to inform me of the steps of the process. He contacted me during and after the process to let me know how the car service was going. I see Richard from time to time whenever I pass through Tracy Nissan, he always greets me with a smile. Thanks Richard

Alonzo was super helpful with my Nissan. Listened to what I was experiencing and just really did a great job. I live in Hayward and will likely make the drive to Tracy Nissan if I ever need anything done to my car.

Didnt make an appointment and still took my car in. Got back to my concerns that same day.Thats customer service.

The staff in the service department were helpful and friendly. I had sensor put on my transmission because I am experiencing some shuddering in 2nd gear.

Got everything I needed fixed on my Nissan Versa here. Did a great job and were quick to get it done.

I love Tracy Nissan shout out to Robert and Tom! I love my car

Excelent service, The Nissan Dillership, just to need correct my name as shows in mh Driver Licence. Thank You, for your kindness and do the service to my car even I was late.

It was lovely car buying experience, customer service was top-notch. Text and Nick were awesome and provided US The best customer service.

My experience was very pleasant. The staff was friendly, informative and handled everything in a very timely manner. Overall I was very pleased with my experience.

My service advisor Alonzo Perez was very kind and welcoming. He walked me through the process of the repairs to be done to my vehicle and even offered a complimentary shuttle ride while the vehicle was being serviced. The customer lounge was very clean, had delicious snacks, hot flavorful coffee and, a variety of entertainment for customers awaiting their vehicles completion.